My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Enthusiastic helpful service at the desk. Short wait time. Complimentary upgrade to their biggest…read moresuv and it was gorgeous! We booked for my bachelorette party so we were thrilled to find out this was a white suv. How perfect. Easy to turn the car back in. Forgot to fill it up so that was my mistake! Would rent with them again. Beautiful cats. Great service.

I highly recommend using this Enterprise office. I went with this Enterprise location through USAA…read morefor an auto insurance claim 3 times in less than 2 weeks, because the place fixing our car was horrible. They are also fairly close to Ft Sam Houston. Andrew, was awesome and very helpful getting us through it all; especially the third time, because USAA was not getting back to me about an authorization. Enzo and Chris were also very helpful, especially with picking us up and dropping us off a lot. The cars were very clean and nice and the storefront well kept. Overall it's been a great experience and we are getting ready to rent a 4th vehicle with them, to drive back to Florida, since our car won't be ready anytime soon.

I've rented from here a couple of times. While the customer service is friendly and helpful, they…read moreare way too slow in moving cars especially for people with reservations. Both times have been over a 45 minute wait to get the car AFTER check-in. Simply not acceptable. I don't reserve a car with the intent to sit in the waiting room for up to an hour for a car to be brought to me. I won't be renting from here again. My time which apparently isn't valuable to this Enterprise location, it is to me.

Received a car that the low tire pressure light came on. Checked the tires. Almost bald the…read moredriver's side rear tire had a dime size hole bearing core. Called customer service. They arranged a trade. Went to the location on Crockett. Unfortunately, Adam, very pleasant, explained he had no trades and he was frustrated with customer service repeatedly sending customers his way . The paid for , $49, garmin navigation system, couldn't find several locations we searched. It even sent us down a one way road. HORRIFYING! Fortunately we had a cell phone to help us out, but we paid for something that was expensive and disappointing.

Technically, we rented with Budget, but this is the same company, same counter, same cars. Same not…read morevery good cars. We had reserved a compact car, and initially we were given a relatively new Kia (maybe a K4? I had never heard of the model). We went outside to wait while an employee inspected for damages, and it was freezing cold. Eventually, we could get in the car, except it was so badly parked that I barely could get in. Once I turned the car on, I discovered there was a warning about needing an oil change AND a tire pressure light on. (Probably the tire pressure light was due to the change in temperature, but still the company should manage these things.) I asked for a new car that didn't have multiple warning safety lights on, so we were offered a Chevy Malibu. I have never had a car that needed to be pulled from the fleet the way this Malibu did! First, it had almost 60,000 miles on it. (I didn't even know they kept rental cars that long!) It was beaten up like madness -there were dents and scratches all over it. The carpet was peeling up in the corners by the doors. It was, to put it lightly, a piece of junk. We also discovered later that there was all kinds of trash under the seats and in the door jambs. They had no problem renting this car to me, though. In its defense, it ran perfectly fine, we had no warning lights, and we made it out to the Hill Country and back with no issues. It was a bit of a gas guzzler (much worse than SUVs I've driven), which made me wonder if it did have some issue, but whatever. It served its purpose and ironically, we were coded as having a "free upgrade." Ha!

Was rear-ended at the fault of a USAA insured party, minutes after arranging where they covered…read morerentals, an employee from Enterprise called me to ask when I'd like to pick up a car and if I needed a ride or needed any specifics for them to prepare for. The day I dropped off my car for repairs an Enterprise driver was there within five minutes to take me to this location where I submitted my deposit, signed all forms, and I was in my temporary car within ten minutes. Staff was helpful and efficient, when insurance submitted a form that they would not pay for one additional day (before contacting me smh) one of the employees contacted me immediately to make sure I was aware and advice that I contact insurance to ask for an extension. Good looking out.

I have a 9:30 appointment and it's 9:50 and my vehicle is nowhere to be found!!! It's my son's…read moregraduation day and they keep saying they are bringing the car up! I showed up at 9:15.

45 minutes in line to sign the rental agreement. Another 2+ hours in line in the garage to…read moreactually get the car. Absolute clown show. Use ANY other rental company. This place is run by children.

This company doesn't want to deal with customers…read more Every phone number I call is an automated system, and when I select an option to speak to someone local in San Antonio TX. The system cancels the call. I contacted the rental desk and was told that they do not have District or Area managers so there is no one that can return my call. This company is a joke!! I welcome a call from someone from this organization to call me or refute my claim!

I've been an Avis preferred customer for over a decade but recently I've had several issues with my…read morerentals. Not being able to get the confirmation of my rental. Being turned back to customer service trying to get out the gate. Prepaid for the rental but my car was unavailable so had a free upgrade, couldn't select the new car in the app, ended up paying an extra $250 for what I still don't know. Are they under new management? Is the airport location the problem? Not sure. But I'll be looking for a new rental company to go with from now on.

Insane extra fees like "vehicle license recoup fee". Returned car on a Saturday and was still…read morecharged for Sunday and Monday and was slapped with a $150 late fee for it. Don't forget to factor in taxes when renting. Renting a car is a scam.

We were visiting from out of town for suns vs spurs game. We didn't realize the game was to be…read moreplayed in Austin. We looked at uber but it was $116 one way. So I looked on enterprise since they have always been helpful and it was $57 for a small suv. Once booked, I got a call from Gene Mendoza. He stated there were no small SUV's available, but not to worry they had two options and I would get the same rate. Gene and his team greeted us upon arrival and made all the paperwork go smooth and quick.

I would like to address a few concerns regarding my recent car rental experience. Firstly, I expect…read moreto have the vehicle I originally requested. If that car is unavailable, I do not want to be charged extra for a vehicle I did not ask for, nor do I want suggestions for a smaller vehicle that does not meet my needs. When I initially received mid size SUV, the radio and screen were not functional. I believe I should have received a discount for this inconvenience, especially since the alternative vehicle was not clean/washed. However, due to my urgency, I accepted it. I also noticed that I was charged extra for fuel without my consent. I prefer to refuel the car myself and did so at the exact level that was given to me (3/4 of a tank). Despite these issues during my visit on 4/4, at the St. Mary's location, I appreciate the flexibility I was given to change my return date to a different location without extra charges. The pros were that picking up the vehicle was quick and there wasn't a long line.

Very easy to rent from the place. Vehicle was ready for pick up as stated in the email. But the…read moremost notable thing is that when we realized we left a very valuable item two days after we returned the vehicle, they made sure we were able to retrieve the lost item. I am so thankful that the workers are honest and compassionate. I will definitely rent from them again next time.

Only one agent to check out cars. 30 plus minute line. Do not recommend. Who prepays fuel anyway?read more

Extremely professional staff there. I do alot of travelling and my rental car experience at this…read morelocation has been stellar. I can not remember the names off hand but I will get them. Thankyou for the great experience. V/r Isaac Day

This office is a one person operation, (I was told). While they advertise they will pick you up…read moreand drop you off, that may not be the case. I was at the RV camp on base @ 3 or 4 miles away from the office. Around 0900-0930, I called the office and I asked to be picked up, they said it was busy and they would call back. I was told I would be picked up and an hour or two. I was OK with that, they said they would call me at the cell phone number I left them and we were talking on.. I called them 3 hours later, as I was walking to their office, and was told they had been trying to call me. They called my home phone in CA. At this time I was told they were closing for lunch and they would come by and pick me up on their way back to the office in about 2 hours. They were late yet again.. Poor planning on my part, I guess. I finally got the rental car at 1530 The entire day wasted. When I returned the car I couldn't get a receipt because the printer was broke. Very poor operation at best.

From the start of my rental process the team was amazing! We got in around midnight so we were…read moretired from traveling all day. We were greeted by a sympathetic team member Gerry (Jerry) sorry didn't catch the spelling, who helped my wife and I get situated and was awesome BTW. I had left my phone, unbeknownst to me, at the welcome booth and was looking all over for it while we were waiting to exit and another team member(sry didn't catch his name) ran it over to us and did so with a smile. Really felt like it was above and beyond as they were busy with other customers. Upon returning the car, Jasmine, Jeff, Tyler and another man that I didn't catch the name of, were courteous, helpful and again going above and beyond, helped me with the second leg of my journey. For a work portion I had rented a different level car (cheaper for my company). I asked how much it would be to keep the car I currently had. I was told that they would allow me to use the current car at the price I had agreed to for the lower model. It's probably not a big deal to them, but not having to move all of our stuff and keeping the car that we were enjoying made a huge impact on us. Thanks SAT team. You did a phenomenal job.

Love, Love, LOVE that the car rentals are ON SITE at SAT airport! That's right, of all our Texas…read moreflights, this was the only one that didn't require a bus & my appreciation of that can't be put into words. I had a free rental day from points, leaving me a balance of $10 & some change. On check-in, (which I couldn't do online this time for some reason), the friendly agent confirmed the free day, amount in taxes, rental times, car type & insurance info. Driver's license & credit card on file, no additional deposit charged. I booked directly with enterprise online. We headed to the lot & were directed to our car with the keys inside, proceeded to the gate where the id was checked and we were on our way - total 10min. The car was as expected... actually, scratch that. We weren't expecting heated seats & were greeted with a toasty surprise when we hopped in on this uncharacteristically chilly day in TX. Return signage was clear & it was easy to navigate. It was the first time we've had the car inspected with reflective disks on return to check for hidden hood dings.. They must take damages seriously. We were clear though, so, all good in my book. Email rcpt was in my box by the time we hit the gate. Well worth $10 for a 24hr visit to my hometown!