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    Hertz Rent A Car

    2.5 (15 reviews)
    Closed 10:00 am - 11:00 pm

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    4 years ago

    This is not a Hertz!! This is a privately owned business. They do not allow drop off at a different location. Total rip off!!!

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    5 years ago

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    5 years ago

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    9 years ago

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    4 years ago

    Great experience, very helpful and friendly! Made renting a car for the week easy and convenient

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    11 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    7 years ago

    So appreciated the customer service - the woman at the counter was so helpful and patient with me!

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    6 years ago

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    Budget Car Rental

    Budget Car Rental

    1.3(15 reviews)
    0.1 mi

    Called to let them know I would be there a day late due to a flight cancellation; customer service…read moreassured me that if I updated my flight info, they'd update my reservation. I arrived around 3pm at Ithaca-Thompkins airport the next day to find that Budget's desk is closed at 1pm Saturdays. No heads-up from customer service, no alternative solutions provided. We went next door to Hertz who was happy to help us, friendly, and had multiple vehicles to choose from.

    This location is easy to access and small enough that it's never TOO chaotic when wanting to pick…read moreup a car. The employees have always been helpful and efficient, and the drop-off is pretty simply. But two things: first, the drop off of the car isn't very convenient to where you need to return the keys. The return parking lot is on the other side of the building of this (very small) airport. And then there's no easy way to get back to the front of the location other than walking a longer way. It's not awful and is totally possible, but it's also awkward and kind of annoying. And oddly enough, I never get a receipt from this place. At Enterprise, if I drop off a car after hours, I always have a receipt emailed to me whenever the shop opens. But at this Budget, I have never received a receipt from a drop off. And they tell you to turn in your documentation/paperwork when you drop the key off, so you're kind of left with no paperwork? It's so strange, and I wonder if this is Budget-specific or if this is location-specific. Interesting. Either way, this location is the only Budget in Ithaca and is conveniently located near my home, so I'll still continue using it. But it does come with its downsides...

    Avis Rent A Car - Bugs and dirt

    Avis Rent A Car

    1.5(11 reviews)
    0.1 mi

    Car was dirty, I asked the agent if someone could wash the bugs/dirt off, she told me their hose…read morewas broke. No one cares about their job anymore and clearly Avis doesn't care either.

    Extremely disappointed with Avis service in terms of car maintenance which result in jeopardizing…read moredriver's lives on the road. I rented an SUV from Ithaca airport on Feb 16. That night the "service engine" light was on and the front passenger side seat was broken and unable to seat passenger. I had to drive back to Ithaca airport (risking my life on the road) to exchange for another SUV, which was a piece of crap as well. The remote control was not functioning well. It often took 10 seconds to repeatedly pressing on the remote in order to lock or unlock the car (this is extremely tough under severe cold snowy weather). After 3 days several of the "service requirement" lights were on at the same time including "service engine", "steering wheel", "brake". I had to jeopardize my life one more time driving back to Ithaca airport in the snowy weather to ask for help. This time even worse, there was no same size SUV available for exchange. I was forced to downgrade my rental to a compact car. I didn't expect Avis' maintenance to be that bad. How could you not inspect your cars before renting them out? Shouldn't your cars be regularly maintained in order to protect drivers and provide them with the best driving experience? On your website, you claimed "At Avis, we are committed to providing you with the best rental experience in the industry. We are in the business of treating people like people". This is a total lie. You are treating people like trash. Safety is no longer a priority at Avis? This is the worst experience I have ever had with car rentals. I couldn't imagine I had to switch to drive three different rental cars within 5 days due to maintenance. After the rental, I filed a complaint on Avis website but no one cared to reply. Now I've been on hold for an hour for the call to customer service and no one care to pick up my call. This is totally a trash company which does not even worth one star (I would have given zero star if I was allowed to). I will never ever rent a car from Avis. DO NOT trust them.

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    Hertz Rent A Car - carrental - Updated May 2026

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