Ya know, for a bus line I would say four stars is pretty impressive. In my experience busses are…read morekinda always a sh*tshow and this was comparatively pretty great. The things I loved: -they support e-tickets!! This may seem like a no brainer, but as Ithaca busses go, believe me it's not. I thought this made the process wayyy easier. - the outlets on board actually work!! Again, not as much of a given as you'd think. -your spot is reserved. They make you buy a ticket based on bus time, so no matter where you are on line, you'll get on the bus. The sh*tshowy part: -the "bus station" which I think is the pharmacy?? Is closed... so online is pretty much your only option to purchase tickets. -they stop at Binghamton on the way to New York. Every other bus service also does this, but the others at least let you know in advance. Would love to see a truly direct bus route. -there are ~technically~ two buses per day to New York, but the later is a 10 hour ride due to some confusing layovers... so there's really only one bus a day. Not sure if this is a Covid development but the inconvenience cannot be overstated. Last thing for the high-stress people like me: there is only one place that the Greyhound departs from in Ithaca, on Green Street in front of Urban Outfitters. It's a little unclear on the website, but here's your confirmation that you're in the right spot take a deep breathe.

This Greyhound terminal is kind of like a cross between a richly historical edifice and... a…read morecountry redneck's tool shed. The kind that hasn't been cleaned in forever, has broken tools and equipment that should have been fixed or thrown out long ago, and doesn't have the faintest inkling of what a power grid is. Can we talk about how unpleasant it can get in a building that has no air conditioning in the afternoon Ithaca sun on a day that gets well into the 90s? Or how sketchy the bathrooms are, where one of the toilet stalls is taped up with a note indicating that it's out of order and there's no toilet paper in it? Or how one sink has -no- running water, and the other sink is marginally better... but good luck finding hand soap or paper towels. The sole attendant was "helpful" in the most basic way: he greeted us, then pointed to the door through which we'd be boarding our bus after we explained we were waiting on our return trip back to NYC. Helpful, indeed... considering all of the -two- doors one could choose from. I tried coming up with any transit hub (is that even a relevant term for what this place is?) that's shoddier. Nope. Not coming up with a thing. Fail.

Your driving is scaring the hell out of me. Dirty windshields with wipers that don't work make for…read morea scary experience as you realize your driver can't see a damn thing. The bus is comfortable enough but due to the scariness factor. I might not have any fingernails left by the time I get to NYC. It's gonna be a harrowing 5 hour ride.

The line for ticketing is wrapped around always and no one explains what is going on . All the…read moreemployees sit behind there window clearly overwhelmed by the amount of travelers. Never again for me . I will spend the extra money with another company.

From Rochester to Syracuse, the ride was about 2-1/2 hours. A few more passengers boarded the…read moretrain. We were in the Syracuse station about 10 minutes before departing.

I have struggled to get help to take a train from Syracuse to Boston until I met Hue at this…read morestation. he was soooo helpful so nice so kind handsome and great smile. I'm 68 and not from NY. thank you. I hope Syracuse Amtrak station tells him. Elaine Hyer Salinger 7/26/24

ABSOLUTELY RUDE BUS DRIVER. Me and a friend took the Greyhound from Syacuse to NYC and back to…read moreSyacuse never again... Driver was clearly on some type of substance or alcohol because he would yell and everyone for talking while the bus was silent. He clearly was hearing things. The bus we were on left the New York Port Authority at 2:20 pm with stops in Neeark, Binghamton and Syracuse. The bus number is 87248. This man clearly shouldn't be behind the wheel of any vehicle especially being responsible for many passengers. VERY disrespectful and very disappointing. We will never be riding with Greyhound again and I STRONGLY suggest you dont either.

Check out this email chain folks:…read more 3/17/19 Greyhound Lines Customer Service ifsr@Greyhound.com 800-661-8747 Dear Greyhound Lines: This letter is to both compliment and complain about service I recently received from Greyhound. The first bus driver on the attached trip from Syracuse to NYC did a great job; he was polite, helpful, and handles difficult passengers well. There was however an issue with the ticket; 1. I was never told I was transferring to a Coach line nor did it say that anywhere on the ticket. 2. The Coach line bus left at 6:50pm not 7:50pm like it says on the attached itinerary; Daylight Saving Time glitch in your software? 3. The above issues caused me have to sprint through the bus station as I almost missed the bus. Not a fun/easy thing to do when you are over 45! 4. I was not told there is no bus station in my destination city nor was I provided a list of stops. The Coach Line bus driver was beyond inappropriate. * He scolded me for not knowing there was no bus station, and refused to provide a list of stops + was not familiar with the area. * He tried to let me off a the first stop, after informing him I got a text message advising me where to get off, he yelled at me, scolding me for not informing him sooner i.e. "YOU ARE SUPPOSE TO KNOW THIS- YOU WASTE ME TIME!!!" etc etc (he ranted) I expected a much higher level of service from your company, and I am quite disappointed. Perhaps the first/Greyhound bus driver should be promoted to trainer. Fare and Scheduling internationalfare.scheduling...@greyhound.com RE: incident [ ref:_00D41V0Id._5002MokpIB:ref ] Mar 17, 2019, 5:01 PM (4 days ago) to me Hi Joe, Thank you for reaching our office, we apologize for the delay in responding to your email. Greyhound Lines, Inc., is committed to providing quality customer service and maintaining affordable prices. Input from valued customers such as you and your family will help us with this process. We appreciate you taking the time to notify us regarding your recent travel experience and we regret you had an unpleasant experience. In order for us to assist you further, please contact our Customer Service at 214-849-8966 so that you can properly relay your concerns and have it documented by the representative over the phone and see what they can do about this issue. We apologize but we need to refer you to the Customer Service because we cannot document your case through email. They are open 5 AM- 11 PM CST. If you have any additional questions please feel free to email us back or contact our Fares and Schedules Department 7 days a week 24 hours at 1800-231-2222 in the US or 1800-661-8747 in Canada. Thank you for your interest in Greyhound. Sincerely, Ms. Aralca My Reply: Fare and Scheduling (internationalfare.schedulingrates@greyhound.com) I called the number you advised me to call, told the whole story, then that person said they couldn't help me and forwarded to another customer service rep and wanted me to tell the story again saying that your reference ID is invalid. Now I have another complaint- I will print this and send it to you with a signature request.

our driver was great and punctual!! We would recommend for sure! He came at 4 am!! We will use…read moreagain next time we fly!!

Beautiful and great driver love the man great guy very safe driver I loved driving in the cabread more

Small and easy to navigate. Also easy to get to from downtown or most places in Syracuse, just a…read moreshort drive away. Located right across from Destiny USA and next to the regional market. Not many options for food inside (just a Subway, some vending machines, and a convenience mart - no more Dunkin since they opened a big one across the street.) A little hard to hear announcements. Overall though, fine. It's nice to have long-haul transport options like buses and trains when you don't feel like flying.

The train & bus station are combined into this center. A small, but ample seating benches in the…read morewaiting area. And also, tables to eat from Subway & Dunkin' Donuts. There is a small News store with a variety of items for purchase. I've been here several times and the area have always been clean. We arrived at Midnight, hungry from New York for a bus change and Subway was open. What a relief to have something more than burgers and fries to eat. Vending machines with Soda & Water, Chips, and Ice Cream are in the lobby.

Pleasant bus station, i pass here heading to Toronto, going to Caribania, Trailways bus is not far…read morefrom the area as well,

Greyhound employee was polite and helpful…read more Place is clean Security officer and surveillance cameras but there is still crime- a witnessed a lady get her smartphone stolen because she walked to far away from it while charging; security officer gave chase but they made it off the property before he caught them- hopefully the police will use the surveillance footage to catch them I got a cup of coffee from subway at Noon and it tasted like they made it at 7am; next time I go to Dunkin' Donuts like I should have in the first place They offer free Wi-Fi however it kept disconnecting when I tried to watch a television show via Amazon Prime on my iPad so I ended up tethering to my iPhone Plenty of reasonably comfortable seating This review covers the SYRACUSE train station as well

I waited 25 minutes. the app kept say they were arriving in 4 minutes the they cancelled my ride!…read moreTerrible customer service!

Taxis are falling apart. Most expensive cab company in Cortland. Prices are ridiculous. I will not…read moregive them my business. Rip off.

Jamal will make sure you have a horrible experience…read more On our trip with my family from New York to Rochester on Train 49, we went to the café car around 8:00 PM and encountered one of the worst customer service experiences I've ever had. Jamal, who was working in the café car, became immediately hostile toward me over a very minor situation. I simply moved a small bag of potato chips inside a box that I was paying for so a bottle of water would fit. Instead of calmly addressing it, Jamal got aggressive, confrontational, and stood in my face as if he was ready to start a fight. His behavior was paranoid and escalated quickly for no reason. I told him there was no need to be hostile or have an attitude, at which point he told me to sit down and refused to serve me at all. His behavior was extremely unprofessional, intimidating, and inappropriate--especially while dealing with passengers and families. I genuinely felt unsafe during the interaction. Based on his behavior, it appeared that Jamal may have been under the influence of drugs or alcohol, or otherwise unfit to be working with the public at that time. This experience completely ruined what should have been a normal train ride. Amtrak seriously needs to address how this employee interacts with passengers, because no customer should ever feel threatened or disrespected like this.

It took about 60 minutes to arrive at Rochester train station. A bulk of people stepped onto the…read moretrain at this stop. The conductor expects a full house. So far, a comfortable ride.

Owner is extremely rude on the phone. Literally yelled at me and told me to go to another company…read morewhen he couldn't provide a vehicle for my needs. I'm sure that this place would no longer be in business if it was in a larger market.

Wow. It has taken me 2 weeks to try to think of how to review this service. If there was a…read morenegative star rating, I would have chosen it. Here it goes: 1) The car is neither luxurious nor comfortable. The body is rusted. The interior is dirty. The console in front of the seat is broken and stuffed with a dirty pillow. The handles on all of the doors on the inside are broken. The doors can't be opened from the inside (which is super-creepy with a driver like Orlando). The car beeps for 3 minutes every 20 minutes or so, but Orlando assures you that there is no problem. I am not sure that the seatbelts in the back work (it's ok with Orlando because it's "legal"). The car shudders when it goes over 50 MPH. The 4th, 5th, and 6th people of your party have to climb over a seat into a raised seat with barely enough room for three (we are small people--all less than 160 lbs). 2) Orlando is offensive. Within 5 minutes of starting our trip, Orlando had succeeded in offending everyone in our party--Canadians, Drivers of Subarus, Democrats, Physicians. Orlando never stops talking, and it is not about the area and local attractions or what to look for. He lectured the car about how doctors are criminals who prescribe medications that people don't need--such as insulin for diabetes. "All you need to do is take large doses of cinnamon." You can cure cancer by,"mixing Flax oil in cottage cheese. Its a well known fact. It's on the google." 3) You will feel like Orlando's prisoner. We were a group that likes conversation. We usually have to keep two members of our party from chatting too much. Orlando talked non-stop the entire trip. We were taking turns sitting in the front seat next to him to share the burden. We ended our trip one hour (and one winery) early just to be able to get out of his car. Some of the topics that Orlando pontificated on: his past employment for the government--"I can't tell you what I did. They asked me to fake my death, but I wouldn't do it; so I had to quit." He also told us about the buried UFOs as big as a football field in the desert. He also commented on how there are, "so many democrats that you could bury them." I am not sure what that was in reference to. 4) Despite the number of times that Orlando will tell you about his 28 years of experience, he is not all that knowledgeable. I had been planning this trip to the Finger Lakes for many months as a birthday celebration for my wife. I had carefully selected wineries that I wanted to visit. Right after getting into the car, he argued with me about my choices and asked me if, "you know anything about this area?" and then told me that it would be impossible to include Ravines in our itinerary as the Winery is in Geneva. I told him that there was a tasting room on Keuka lake, and he said, "I don't know anything about that." I had to tell him that I was confident in my itinerary and essentially argue with him to accept it. I don't think that visiting three wineries and having lunch between 1030 AM and 6 PM is too much to ask. In the end we were dropped off at 5 PM. In summary if you are looking for a knowledgeable, friendly driver in a safe comfortable vehicle for a relaxing day touring the amazing Finger Lakes wineries, DO NOT BOOK WITH Orlando. However, if you are seeking a nightmare version of Carpool Karaoke, but instead of James Corden driving you around in a nice car with pleasant conversation, you want an ignorant, rude, offensive, conspiracy theorist driver with verbal diarrhea and a dirty unsafe and uncomfortable ride, then Orlando and Finger Lakes Transport and Tours is for you.