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    Enterprise Rent-A-Car

    3.5 (51 reviews)
    Closed 10:00 am - 2:00 pm
    Updated a few days ago

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    5 years ago

    If you reserve a car online there is no certainty that the reservation will be valid at the counter. I was left stranded at the Enterprise.

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    4 years ago

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    8 years ago

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    14 years ago

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    10 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    10 years ago

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    13 years ago

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    12 years ago

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    11 years ago

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    10 years ago

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    8 years ago

    Great customer service at this location. This is the third or fourth time I've used them and they never let me down. Thanks!

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    14 years ago

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    9 years ago

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    12 years ago

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    10 years ago

    My girlfriend and I rented a car for one day. It's a great experience. Both of us like the car.

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    9 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Would I be able to pick up a car rental after your closing hour?

    Hello Hermall, thank you for your interest in Enterprise in Ithaca. You would have to arrive at least 30 minutes prior to closing to pick up a rental vehicle. Thank you, again! -CA

    Don’t See Your Question? Ask Away!

    Review Highlights - Enterprise Rent-A-Car

    Excellent service at this Ithaca office.

    Mentioned in 3 reviews

    Read more highlights

    Budget Car Rental

    Budget Car Rental

    1.3(15 reviews)
    4.0 mi

    Called to let them know I would be there a day late due to a flight cancellation; customer service…read moreassured me that if I updated my flight info, they'd update my reservation. I arrived around 3pm at Ithaca-Thompkins airport the next day to find that Budget's desk is closed at 1pm Saturdays. No heads-up from customer service, no alternative solutions provided. We went next door to Hertz who was happy to help us, friendly, and had multiple vehicles to choose from.

    This location is easy to access and small enough that it's never TOO chaotic when wanting to pick…read moreup a car. The employees have always been helpful and efficient, and the drop-off is pretty simply. But two things: first, the drop off of the car isn't very convenient to where you need to return the keys. The return parking lot is on the other side of the building of this (very small) airport. And then there's no easy way to get back to the front of the location other than walking a longer way. It's not awful and is totally possible, but it's also awkward and kind of annoying. And oddly enough, I never get a receipt from this place. At Enterprise, if I drop off a car after hours, I always have a receipt emailed to me whenever the shop opens. But at this Budget, I have never received a receipt from a drop off. And they tell you to turn in your documentation/paperwork when you drop the key off, so you're kind of left with no paperwork? It's so strange, and I wonder if this is Budget-specific or if this is location-specific. Interesting. Either way, this location is the only Budget in Ithaca and is conveniently located near my home, so I'll still continue using it. But it does come with its downsides...

    Avis Rent A Car - Bugs and dirt

    Avis Rent A Car

    1.5(11 reviews)
    4.0 mi

    Car was dirty, I asked the agent if someone could wash the bugs/dirt off, she told me their hose…read morewas broke. No one cares about their job anymore and clearly Avis doesn't care either.

    Extremely disappointed with Avis service in terms of car maintenance which result in jeopardizing…read moredriver's lives on the road. I rented an SUV from Ithaca airport on Feb 16. That night the "service engine" light was on and the front passenger side seat was broken and unable to seat passenger. I had to drive back to Ithaca airport (risking my life on the road) to exchange for another SUV, which was a piece of crap as well. The remote control was not functioning well. It often took 10 seconds to repeatedly pressing on the remote in order to lock or unlock the car (this is extremely tough under severe cold snowy weather). After 3 days several of the "service requirement" lights were on at the same time including "service engine", "steering wheel", "brake". I had to jeopardize my life one more time driving back to Ithaca airport in the snowy weather to ask for help. This time even worse, there was no same size SUV available for exchange. I was forced to downgrade my rental to a compact car. I didn't expect Avis' maintenance to be that bad. How could you not inspect your cars before renting them out? Shouldn't your cars be regularly maintained in order to protect drivers and provide them with the best driving experience? On your website, you claimed "At Avis, we are committed to providing you with the best rental experience in the industry. We are in the business of treating people like people". This is a total lie. You are treating people like trash. Safety is no longer a priority at Avis? This is the worst experience I have ever had with car rentals. I couldn't imagine I had to switch to drive three different rental cars within 5 days due to maintenance. After the rental, I filed a complaint on Avis website but no one cared to reply. Now I've been on hold for an hour for the call to customer service and no one care to pick up my call. This is totally a trash company which does not even worth one star (I would have given zero star if I was allowed to). I will never ever rent a car from Avis. DO NOT trust them.

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    Dirt

    Fingerlakes Transport and Tours - Comfort For Six People

    Fingerlakes Transport and Tours

    3.5(11 reviews)
    0.5 mi

    Owner is extremely rude on the phone. Literally yelled at me and told me to go to another company…read morewhen he couldn't provide a vehicle for my needs. I'm sure that this place would no longer be in business if it was in a larger market.

    Wow. It has taken me 2 weeks to try to think of how to review this service. If there was a…read morenegative star rating, I would have chosen it. Here it goes: 1) The car is neither luxurious nor comfortable. The body is rusted. The interior is dirty. The console in front of the seat is broken and stuffed with a dirty pillow. The handles on all of the doors on the inside are broken. The doors can't be opened from the inside (which is super-creepy with a driver like Orlando). The car beeps for 3 minutes every 20 minutes or so, but Orlando assures you that there is no problem. I am not sure that the seatbelts in the back work (it's ok with Orlando because it's "legal"). The car shudders when it goes over 50 MPH. The 4th, 5th, and 6th people of your party have to climb over a seat into a raised seat with barely enough room for three (we are small people--all less than 160 lbs). 2) Orlando is offensive. Within 5 minutes of starting our trip, Orlando had succeeded in offending everyone in our party--Canadians, Drivers of Subarus, Democrats, Physicians. Orlando never stops talking, and it is not about the area and local attractions or what to look for. He lectured the car about how doctors are criminals who prescribe medications that people don't need--such as insulin for diabetes. "All you need to do is take large doses of cinnamon." You can cure cancer by,"mixing Flax oil in cottage cheese. Its a well known fact. It's on the google." 3) You will feel like Orlando's prisoner. We were a group that likes conversation. We usually have to keep two members of our party from chatting too much. Orlando talked non-stop the entire trip. We were taking turns sitting in the front seat next to him to share the burden. We ended our trip one hour (and one winery) early just to be able to get out of his car. Some of the topics that Orlando pontificated on: his past employment for the government--"I can't tell you what I did. They asked me to fake my death, but I wouldn't do it; so I had to quit." He also told us about the buried UFOs as big as a football field in the desert. He also commented on how there are, "so many democrats that you could bury them." I am not sure what that was in reference to. 4) Despite the number of times that Orlando will tell you about his 28 years of experience, he is not all that knowledgeable. I had been planning this trip to the Finger Lakes for many months as a birthday celebration for my wife. I had carefully selected wineries that I wanted to visit. Right after getting into the car, he argued with me about my choices and asked me if, "you know anything about this area?" and then told me that it would be impossible to include Ravines in our itinerary as the Winery is in Geneva. I told him that there was a tasting room on Keuka lake, and he said, "I don't know anything about that." I had to tell him that I was confident in my itinerary and essentially argue with him to accept it. I don't think that visiting three wineries and having lunch between 1030 AM and 6 PM is too much to ask. In the end we were dropped off at 5 PM. In summary if you are looking for a knowledgeable, friendly driver in a safe comfortable vehicle for a relaxing day touring the amazing Finger Lakes wineries, DO NOT BOOK WITH Orlando. However, if you are seeking a nightmare version of Carpool Karaoke, but instead of James Corden driving you around in a nice car with pleasant conversation, you want an ignorant, rude, offensive, conspiracy theorist driver with verbal diarrhea and a dirty unsafe and uncomfortable ride, then Orlando and Finger Lakes Transport and Tours is for you.

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    Fingerlakes Transport and Tours - Book Your All Day Tour Today

    Book Your All Day Tour Today

    Fingerlakes Transport and Tours
    Fingerlakes Transport and Tours

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    Imperial Limousine & Transportation

    Imperial Limousine & Transportation

    4.6(17 reviews)
    68.1 mi

    My family and I are from out of town and wanted to visit Niagara Falls so we called Enzo on short…read morenotice, after reading such GREAT reviews on Yelp and Google, and asked about availability for a day trip to Niagara Falls the next day and thankfully he had a spacious Black Suburban available so we booked it right away! He made the booking process incredibly easy and was fully transparent about pricing and policy (was not surprised with any hidden charges even at the end of the trip). He picked us up right on time at our hotel and offered us bottled waters and some restaurant recommendations around Niagara Falls, which was so considerate! We are out of town so we did not really know the area very well so his recommendations made it SO much easier for us to enjoy our trip without any added hassle. He also graciously made any stops we requested despite it not being on our official itinerary. We were so highly impressed with Enzo's professionalism and character that we asked if he was available the next day but unfortunately he was fully booked (AND FOR GOOD REASON!). My family and I all agreed that this day spent with Enzo in Niagara Falls was the highlight of our trip. Definitely the best limousine and transportation service I have ever used and would highly recommend to anyone! I live in NYC but will definitely be making a trip back out here for a wine trip per Enzo's recommendation and will ONLY be booking Imperial Limousine & Transportation!

    Great service! Enzo was very easy to work with and Don was great. The vehicle was perfect for what…read morewe needed. Will definitely use on our next trip to Seneca Lake.

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    Imperial Limousine & Transportation
    Imperial Limousine & Transportation
    Imperial Limousine & Transportation

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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