I booked my car online the night before. I showed up at the car rental kiosk area to pick it up and every other car rental company had a representative present ... except for Hertz. I asked around and was told the Hertz rep was by the airport terminal so I had to walk all the way over there to grab him and then walk all the way back to the parking lot kiosk to pick up my car. I guess they're understaffed, which is undertaking. I told the representative that I wanted the full insurance coverage and he informed me that the super cover insurance package would cover everything and that in the event of an accident or breakdown I could leave the keys and just walk away. No charge. Being an American, I wanted to make sure I encountered no problems with my rental, so I opted to get this full coverage option. The representative never mentioned there was additional coverage I could buy and when I asked about personal insurance, he said it wasn't necessary, and that my super cover insurance would take care of everything. Once on the road, I experienced two flat tires. I called the Hertz representative and was informed that the cost to replace the tires would not be covered by my premium coverage, which was news to me. He stated the best solution would be for me to purchase the tires myself and simply have Hertz refund me. In other words, I was on my own. I also realized in the process of making all these calls that the rental agreement emails I had received from Hertz had very little information in general and virtually no information on what to do if anything happened or even what my super coverage insurance package included. I called around and luckily there was an auto service that was willing to come to me and replace the two tires. They don't typically do that, but i think they could tell i was desperate. In total, the service cost 228 pounds. This whole process took some time as instead of Hertz coming out, I had to find a local tyre service that had the tires and could drop it off at my location. By the time I returned, I had no time to refill the gas. I had purchased train tickets so I had no choice but to return the vehicle without refueling. I was also never informed that the cost for returning the car without refilling all the way would be triple the cost of the gas used. Right after I returned the car, I sent in a request for a reimbursement for the tires per the rep's recommendation, but it's been two weeks and I have yet to hear anything back besides one automated email. Overall, I had a terrible experience with Hertz and found them to be very unreliable and unhelpful. If your rental experience is smooth sailing and you don't need a lot of service, you should be fine going with Hertz. But if you in any way encounter issues or end up needing help from customer service, my recommendation: go with any other car rental company. read more

ABRIDGED VERSION don't rent from Hertz if you do not want to pay for your spouse/partner as additional driver, the one star is for Hertz as a corporation not the folks working at the counter, the two I dealt with were nice guys but suggest they work for another car hire company. UNABRIDGED DIATRIBE.......... I booked cars in both Belfast City Airport and Heathrow and specifically verified before travel that I would not be charged for spouse as additional driver which is a benefit of Hertz Gold and AAA. Belfast City Airport - After a 10 hour overnight flight from the USA's left coast and a connection via Heathrow, we just wanted to get to the hotel, instead I have to spend 30 minutes telling the Hertz agent, a very helpful personable young guy, that I verified with Hertz before leaving the US that spouse would be free and I am not paying 9 pounds per day more for an additional driver. He figured out how to remove the charge. The car was a Nissan Micra, a tin can of a car, with a big dent in one of the doors but it did not break down so that was a plus. When I return the car, a different Hertz agent, also a friendly sort, assures me that I will have no trouble in England because it is in the "U.K"...HUH? Last time I checked Northern Ireland was in the UK, he says this is Ireland and the rules are different. But despite his sincere assurance that Heathrow would not be a problem, it was, once again 'computer says no' and we go through the same routine all over again..... see my review of Hertz Heathrow for the details. The poor Hertz employees are the front line, they should not have to enforce ridiculous policies designed to confuse customers (and the employees themselves). I do not fault the employees. Hertz needs to standardize its policies world wide and eliminate the additional driver fee for spouses/partners. I recently rented from Avis, no charge to add spouses, domestic partners, employers, employees or companion drivers for disabled renters. Good riddance to Hertz, I also cancelled the "FREE" Hertz Gold member that starts to auto bill $60 annually after the first year, canceled the membership (which was not that easy...another 30 minutes of my life wasted) read more

Hertz Rent A Car - Car Rental Near Me - Belfast, BFS

AVOID!!! Private franchise who handle their own billing separately from Hertz so seemingly can get away with charging you whatever they want! Zero stars if I could give it! I used the online facility to hire a transit van at the beginning of June from Hertz at Belfast International Airport. The cost was £49.99. On arrival at the airport, I approached the Hertz desk, gave my details and was given keys to go then and pick up the vehicle. On arrival to the forecourt, it became apparent that there were no transit vans available and I had been given the keys to a larger van. I had specially booked the transit as I did not feel confident to drive anything larger. I went back to the Hertz desk to inform them that I was not given the keys to the type of vehicle I hired and so I would need to have someone else drive. The new driver arrived, gave his details and we left. The vehicle was returned several hours later in same condition and filled with fuel (with barely any miles added!) I checked my credit card account a day later to see that £1813 was being held by Hertz. I was told this would be £1500 only. Eventually all had been refunded except £64.28 - more than the initial agreed cost of £49.99. I emailed Hertz to query the above and they have informed me that the extra cost is to cover the additional driver - whom I wouldn't have needed had I been given the vechicle I booked!! Further to that, if the woman on the Hertz desk had informed me that a transit wasn't available then I'd have arranged for someone else to drive from the get go! The worst of all is that at no point did the woman behind the desk verbally highlight to me that i'd be charged the additional driver fee (I hadn't even taken the vehicle off the forecourt). In fact her response when I went back to the desk was "oh the transit you were supposed to have was in an accident. Don't worry, we'll get it sorted" (referring to changing the driver name). Nor was it highlighted that an extra few hundred would be held on my credit card! Absolute joke of a place!!! Wish I had read Google reviews before giving them my money. Will never hire with Hertz again!! read more

Our connecting flight to Belfast was delayed. Once I discovered this I immediately sent them an email explaining the situation and informed them that I'm still interested in the car but unfortunately I will be a day late to pick it up. When I arrived at the Hertz counter at the airport in Belfast (city airport) I was informed that they had cancelled my contract and offered absolutely no assistance to remedy the situation. The agent especially appeared to be very unhelpful and disinterested in his job. Customer service was certainly not on top of his agenda. read more

Avoid this rental counter at all costs. It's an absolute rip off machine. I booked a car for $200 for ten days and needed insurance and a GPS. John, the attendant, showed me a bill for 450. I asked if that was dollars or pounds. He said dollars. He then asked if it should be charged in dollars or pounds. I said dollars. When I returned the car and double checked, they charged me nearly 600 pounds. Giant difference. When I asked to see the original contract with my signature, they couldn't produce it. They did agree to hold payment until the issue is resolved. Fair enough. But then I called my bank and, voila! A charge for $752, in addition to the $190 for the rental car. Total scam. And Hertz is very well known for this apparently. The Guardian did an entire article just on UK Hertz scams in September 2010. Lesson learned. Hope you don't have to burn through over $700 to find out the way I did. read more

Very convenient service. Great quality cars at a competitive price. Will definitely use them on my next visit to belfast.

I used Hertz for the first time as Europcar were fully booked for a 10 day visit to Belfast in October 2012. Our flight had been changed from Belfast International Airport to Belfast City Airport at short notice and we did not have time to inform Hertz. When we landed we explained the situation to the hire desk. They said this was not a problem. It was only going to cost me an extra GBP100 as they had only a larger car left compared to what I had originally booked and paid for. I had just arrived after a marathon 30 hr journey from Australia so I signed the paperwork and headed off. I returned the car after 10 days and headed back to Oz. When I checked my CC statement at the end of the month there was over GBP600 taken by Hertz for the rental. This was incorrect. It should have cost GBP260 originally plus the additional GBP100. I immediately contacted Hertz to find out why there was a discrepancy. It turned out that the nice man at the counter had added a load of extras onto my bill which I neither requested or wanted. This would be fraud if he were a door to door salesman. I said to Hertz that I had booked and paid for a GBP 260 car for 10 days, why on earth would i then agree to paying an extra GBP440? It only cost GBP60 for a taxi to the other airport where the original booking was for. Hertz have refused to budge, nor acknowledge that their representative in Belfast mis-sold me these additional items. The salesman explicitly stated that there would only be GBP100 additional to pay. I warn anyone who uses this company not to bother, i have since done research and the internet is full of previous customers of Hertz who have had terrible experiences. I know hire company's are hardly reputable but Hertz is by far the worst. Avoid them at all costs. Mark McKeown read more

great people to rent a car from they do very competitive prices and a good range of cars. occasionally get upgraded car for free.

i would avoid Hertz, i rented a car in advance and when i got to the airport the helpdesk man suggested an upgrade "for just £20 more". i had a screaming baby with me, signed on the dotted line. got home and found out that i'd signed up for £20 PLUS 20% tax AND i was charged £5 for paying for the childseat rental using a credit or debit card. these guys a re totally disingenous. i called customer care to complain who seem nonplussed about the whole thing and told me 'it wass in the contract i'd signed'...which i did not have a chance to read with a screaming baby in my arms. complete corporate arseholes. read more