I cannot drive. Therefore my review is tainted somewhat with the fact that I don't know which…read morebutton does that thing that makes the car go "vvvrrrruuummmm" or how to get the water to spray up on the windscreen thing... Ok I know a bit but not enough to have a licence. However my auntie and uncle have travelled from Canada and provided me with a lift back to Enniskillen so in that respect I can tell you a bit. Avis is located just up from the bus station as well as at both Airports and at the ferry port so upon entering Belfast (unless you parachute) you're probably going to find one. The renting is cheap (according to my knowledgable auntie) so in that respect it is good. They had no problems with the staff or the car so all in all it was fine. I'm not quite sure how you can have a 5 star rental place but Avis is good if you need a car

I had one day in Belfast to drive up to the Antrim coast which had been a lifelong dream of mine. I…read morepre-paid for a rental in Belfast and had the car about 15 minutes before I clipped another car's mirror. I was told I needed to not only return the car immediately, but that Avis would be unable to issue me another car. The car I was driving had no damage, other than a scrape to the side mirror. On top of that, Avis wouldn't refund me the day's rental fee I already paid. Ultimately, I paid about $150 to drive a rental car for 15 minutes. The agent on the phone recommended I return the car to the airport (instead of the location around the corner from my hotel) since there were other agencies nearby and they might be able to rent me a car. All of the other agencies were out of cars, so I needed to spend an additional 10 euro on top of that to take a taxi back to my hotel. AND to add insult to injury, calling Avis to let them know I had been in an accident was roaming on my phone so the 30 minutes on the phone cost me another $10 on top of that. This was an awful experience and not only will I not rent from Avis again, I'll be recommending to my work that we no longer use Avis as our provider of choice moving forward. The littlest bit of courtesy would have helped here, but there was zero understanding or compassion on Avis' end. The day was saved by two strangers who let me drive up with them, and I've told everyone I've met how wonderful they were.... and how awful my experience renting from Avis was.

: Truly awful service for disabled customers - avoid if you can…read more If you are disabled and rely on Motability, avoid Europa Car Belfast at all costs. Unfortunately, they have the contract with Motability for hire cars if your vehicle breaks down - but that "service" is virtually non-existent. They rarely answer the phone, and when they finally do, they lie. I was told a car would be ready for me in 2 days. That never happened. A week later, I still have no car, no update, and no way of knowing when (or if) I'll get one. I am disabled and live in a remote area with no access to shops or medical appointments without a vehicle. This delay has left me completely stranded and put my health at risk. The lack of care or urgency for a disabled customer's needs is absolutely shocking. Europa Car Belfast have shown themselves to be unreliable, dishonest, and completely unsympathetic to the needs of vulnerable people. If you have any other option, take it - because you cannot count on them

WARNING! WARNING! Must Read. This place is pretty much just…read morescamming people now to cash grab from their customers. They charged me $1500 for a very minor chip. (Pics will be attached). This chip was smaller than a 2 Euro and even 1 Euro. Which when picking up the lady told me not worry about it as it's smaller than a 2 Euro they will not charge for and it's so small. Pretty much I agreed it was very small. HOWEVER!!! when I went to turn in the car this is when the fun started. The guy receiving the car literally came out with a bottle of water and wash cloth. He squatted down an proceeded to polish the entire outside of the car from bumper to bumper. He found the minor chip and started asking me if I was in an accident. Please look at picture attached. You will see this in no way can be even considered an accident. Picture says it all. I told him no and he was saying I was definitely in an accident. I show him how its smaller than the 1 Euro in pocket and he is still telling me its major damage and he has to fill out an accident report. This guy is so off base it's not funny. He kept telling me not to worry about as my Amex will pay for all the damage. I'm not ok with one company just charging off damage to another large company just to bail them out of a financial crisis. I would avoid Europcar at all cost. It's clear they are taking their losses out on you the customer. They charged me $1500 for that. Crazy high amount for that minor little ding. To Europcar. I've tried for 3 weeks now reaching out via phone and email to help resolve this as I do not like just leaving negative reviews. I would have preferred you have reached me back so I could see if something could have been resolved and I could have upped my stars. However, it's apparent you're just in the business of taking money and not caring.