FonaCAB's a taxi company I've been using for years. They've never let me down. Whether I phone or use the FonCAB app my taxi always turns up quickly, the drivers are friendly and pleasant and fares on par with the Belfast standard. I was out with my sister last night and she left a couple of shopping bags behind in the taxi we got home (too many luscious Zen cocktails are to blame hahahahaha!). Cue great despair this morning. However, all was not lost as she received a phone call from FonaCAB to let her know said bags where at a local office and giving her a code to use so she could pick them up. Cue great rejoicing and celebration! Trusty FonaCAB to the rescue! All in all, without a doubt, FonaCAB are THE best taxi company in Belfast. I just wouldn't use anyone else. read more

Fona Cab - FonaCAB, Botanic Ave, Belfast - Taxis Near Me - Belfast, BFS

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This is the main office for Fona cab and to my knowledge the only place you can get one of their taxi's without picking up the phone. It's in a perfect place to pick up all the drunks, staggering from the Empire and Lavery's which makes it incredibly busy in the closing time hours of the night. There also no real order to which taxi you get so your often scrambling with a bunch of other drunkards over to the driver whenever one pulls over. It can get a little hectic and it does get very annoying, so maybe it's to leave the pub a little early or order one over the phone from where your drinking. You'll wait a little longer, but you won't be vying for a cab with a milly tanked up on WKD ready for a battle. read more

Fona Cab - Taxis Near Me - Belfast, BFS

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Tourists beware of using Fonacab Reading Fonacab's website makes me want to vomit. Here is why tourists, in particular, shouldn't use Fonacab: you can't rely on them to get you to the airport. There are a number of reasons (and much evidence) for this - read on... Firstly, I booked a taxi to go to the airport the following day. Now, you don't really need to be that clever to appreciate that when someone is going to an airport, they are going to get a flight. For those who are unaware (i.e. those who manage Foney Cab, as it's sometimes pronounced), flights don't tend to wait until passengers decide to turn up before departing. So I had my taxi booked and it didn't arrive. I phoned up (they answered on this occasion, but they don't always). The person who answered (hereinafter referred to as 'desk staff') explained that they were very busy. Yes, I anticipated the possibility of them being busy, which is why I PRE-BOOKED A TAXI. Muppets. I asked how long it would be and I was told 10 minutes. Just as I was about to ring back again, I get a notification telling me that my taxi had arrived. It hadn't. It did a few minutes later. You see, drivers, when under pressure from desk staff who aren't very good at their jobs, tend to key the code into their system to indicate that they have arrived so that it shows on the system that they have arrived, even when they have not. This is the type of thing that I've discovered drivers have to do to appease inept desk staff who can't handle the simple task of managing bookings. But it doesn't end there. That's just one experience. Here's evidence that this isn't just down to inept desk staff, but that it is, in fact, the inevitable result of an idiotic Fonacab policy which emanates from their complete disdain for customers (which is why their disingenuous website makes me want to vomit). On Fonacab's current radio advertisement (October 2018) for recruiting drivers, the advert states that, "there's no sin bin penalty for rejecting a job". To those of you unfamiliar with taxi parlance, let me explain. In some taxi depots, if a driver rejects a job (e.g. a message is sent to a driver's system to pick up at 1 Smith Street and the driver rejects it on their system), then there will be a consequence for this. This makes sense. Fonacab, however, are gloating about the fact that there is no consequence to drivers availing of the systematic policy of ignoring customers. So if, for example, a driver doesn't want to do a job because he/she can't be bothered with traffic; or would rather do convenient short jobs; or doesn't like someone's surname; or doesn't want to bring someone to Bangor because they are unlikely to get a job on the way back...then driver after driver can refuse job after job, and customers can just wait until they are collected at the convenience of Fonacab. It's as disgraceful as it is idiotic. Don't take a chance. Uber it. (Hey, Uber, if you would like to purchase this nifty strapline of mine which I'm declaring copyright of, feel free to get in touch...) read more

It's a dog eat dog world out there, and the taxi men take no prisoners. Fona Cab are just one of the many taxi firms available in Belfast for long or short trips across the city and surrounding areas. The profession of taxi man is one of great importance in this city as it's become like a cult to many. You are bascially your own boss, choosing your shift and jobs as you go. It's a competitive market though as now the Belfast taxi trend has caught on. Those unemployed individuals from before have put on a uniform and joined up in the effort to make quick dosh to pay the bills. This has caused alot of taxi firms to loose there high standards and respectability as new taxi drivers are careless, grumpy and sometimes, down right rude. However, saying that Fona Cab has always been a relatively pleasant drive for myself with taxi men making small talk and helping me place my luggage in the boot when I needed to. But do be aware-keep a taxi man waiting at your peril. You'll not only get a grumpy old man but also a hefty charge! read more

Fona Cab - Taxis Near Me - Belfast, BFS

I used Fona Cab for a trip to the International Airport in the early hours of Monday morning and I was blown away by their service! First of all the booking process went as smoothly as you could hope for. I booked on Sunday evening and about 2 minutes after I had hung up the phone I got a text message through confirming my booking. This is always a nice touch especially when you are getting a taxi to the airport! The next morning I got another text message through confirming what type of car to look out for - I love this as it saves me from looking like an excited puppy at my window every time a car drives past. Now I know what you're thinking, this just sounds like a normal taxi booking process but the next bit made it exceptional. The taxi driver was an absolute legend - it was Monday morning but he had a Friday afternoon mood, which perked me up. We had loads of chat all the way up to the airport. I noticed that the fare was going to be more than the £30 I had in my wallet so I asked the driver could we pull over at the cash machine in Templepatrick - unfortunately this ATM was out of order and instead of making me go inside and buy something unwanted to get cash back he said, 'We aren't going to argue over a few quid - Sure give me it next time!' Although this wasn't directly Fona Cabs doing this it's the type of customer service that will make people use their cabs again! So I'd recommend giving them a call for a fast efficient booking process and a 5 star service. Their number is the one with all the threes! read more

This review shouldn't be so low, but one thing you don't expect from a "premium" taxi company is to have to give the driver directions, our driver, a pretty dour Polish chap, didn't know where our destination was and asked us for a postcode, plus he was prepared to use a satnav as his navigator, and as we all know, they can take you a less than direct route. Once he found a landmark he recognized he proceeded to take a very random circuitous route/ The journey coming back, was with a local chap who knew the direct route and as a consequence was some 50p cheaper! I've been a taxi driver myself and I know that I'd be pretty embarassed if I didn't know where I was going! read more

It's like Sharks vs Jets, United vs City, Ant vs Dec. Belfast has two major taxi companies; Fona Cab vs Value Cab. After many many taxi rides, I have to say I'm a Fona Cab boy. Nothing against Value, but Fona just seems that bit more professional. Perhaps it is for whenever the taxi is close, you get an automated call which saves you running outside every so often to check. No one likes handing over money and Fona's taxi meter starts off higher than other smaller companies but they are friendly, reliable and safe, which is all you want from a taxi company. read more

I'm on vacation in Belfast. My plan was to take Uber, since it's supposedly available. However, Uber service has been inconsistent at best - there aren't drivers available when I need them. Fona Cab to the rescue! Every time I've needed a taxi, I've been able to order one very easily straight from the Fona Cab app. I really like that the app can find my location, since I'm not from around here I don't always know where I am. A car has always been able to get to me in just a minute or two, and every driver has been pleasant and safe. I was lost when it started to rain this evening, and Google Maps said I was still a 30 minute walk from my airbnb. I ordered a cab, and I was back in no time. The prices are very reasonable, too. read more

The app for fonna cab is a wonder app, I find it more reliable than local firms or ringing the fonna cab number. They notify you when it's dispatched then you can track it, and they will notify you when it arrives, the registration, and the type of car including colour, which is so handy when there is a load of taxi's waiting outside a bar. They also have friendly chatty drivers, more often than not I find they will always take you the cheapest route this isn't always the quickest, however if you are running late and ask for a different route they will take you that way. Probably not as cheap as the local firms but I would rather use a firm that I know will pick me up on a night out and I trust their drivers. read more

I've been using Fona Cab for about 2 years now, and was always satisfied with the service received. Quick, reasonable price and great service. I really like the idea of text confirmation and the tracking option. I recently started using the App which turned out to be great and an even quicker way than lifting the phone. There is one thing though that needs improvement: if you are booking a cab for more than 4 passengers, you had better ring them to confirm you are happy with a minivan or separate cars as well - even though the App asks you this question, the 6 of us almost missed our bus as noone rang us in advance. Also, just a note to customer services: the fact that I have an accent does not mean I don't understand the word "minivan" and that it is slightly more expensive. read more

This firm is a joke, not only is it one of two of the most overpriced taxis firms in the city but some of the staff are unprofessional for the kind of job they hold down. This is a word by word account of my experience the other night with this "reliable, safe and professional" company you all apparently love. First of all the taxi called the house to let us know that they couldn't find the place, after 30 mins of direction TO A TAXI DRIVER he finally arrived. At the last part of last year they had handed out 25% off key-cards so make it the "cheapest fare in town" (which i may add has no, NO expiry date". So we had one of these cards and as we started to leave the street to go home we had asked if we could still use this card to which the response was "no, those cards expired in November", so we replied that there was no date stated on the card "do you think I'm a liar, cause i can show you" came his snappy reply. He hoked about in his glove compartment, which in my opinion is a retarded place to keep a card stating the discount cards where no longer in use, he produced this card saying that it had expired as he told us and held it in the air for no more than 2 seconds and then threw it back in the compartment and slammed the compartment closed. We had asked to see it again but instead of showing us he then proceeded to pull the car over and said "do you just wanna get out?". Obviously we didn't so we had just said to forget about it, then we brought up that he should have that posted somewhere so people can see it instead of being snappy when asked so continuing on with his mood..AND I QUOTE he said whilst pulling over AGAIN, "I've had enough of your ballix, get the fuck out" leaving us on the crumlin road at 2 in the morning and if anyones from Belfast as i am, you know you don't wanna be walking about there at night on the weekend. After making a complaint we got another car sorted out from FONA cab again, which when pulled over and walked towards he decided to drive on up the road and stop then drive off. We had to jump in a local taxi recommended to us after asking taxi drivers stopping at a garage could they get us home. Finally we got home, soaked and annoyed at the service we got and we are still to hear from customer services. So in a nutshell, FONA cab is and always has been the worst taxi company i have ever used, i have had numerous bad experiences but this was a piss take and if i would have rated it lower than one star if possible. Take a tip from me,use local taxi drivers,they are cheaper, ALOT more reliable and a hell of a lot friendlier plus it keeps the money out of FONA cabs deep pockets. read more

With regards the discount card scheme to the disgruntled reviewer below, the scheme did not run near the end of the year. It ran from 7th June to 30th November. That's 6 months in all. The non validity cards were displayed on dashboards thereafter for a period of weeks, but this is now 4 months on, how long do you think is long enough. The T & C's on the company website stated that, even without an expiry date, the scheme could be ended or amended at any time. So all in all, considering the depot is based in CITY CENTRE, maybe in YOUR opinion it is better to use a local firm in certain cases. Not EVERY DRIVER knows every patch of the country like the back of his hand and for 6 months said driver lost 25% of a large proportion of his work due to these cards. Let me know how the local depot works out for you on a busy Saturday night in the city centre when they cannot get anyone to you within 45 mins. Also, with regards prices, Fonacabs fares have risen once in 5 years, while the price of diesel is at over £1.40 per litre and insurance up 30%. read more