Enterprise came through for me when I needed a rental after totaling my car on some black ice…read more Customer service was top notch. The representative explained how the rental process works, what options I had as far as gas, roadside assistance, etc. The representative came to my house, picked me up ( just like the commercial says!) And brought me back to the office to finish the paperwork. And in no time I was on my way in a nice, clean, safe sedan! My only negative, was the price for the rental (hence the 4 stars) It was more than I anticipated, as I had not intended to ever need a rental car. But, I was in a pinch, so I tightened my belt and, was able to secure the rental. I actually needed it for longer than I thought, I gave them a quick phone call and they easily extended the rental. If I find myself in this sitch again, I will def. turn to my local Enterprise. They really will pick you up!!!

If I could give 5 stars to an individual person instead of just the company, they would go to Josh…read moreat the Augusta Enterprise location. We rented our car in Boston and had driven all the way to Augusta Maine when we got a flat. We (ourselves) changed out the tire with the spare in the trunk but didn't feel comfortable driving the car afterwards. After a few unsuccessful attempts at contacting a real person on the Enterprise 800 number, we finally got a customer service rep (Ashley) who told us that we would have a new vehicle us at the Augusta location 6 miles away from us. Once we got there, we were greeted by Josh who helped us get through the transition of swapping out our car without any hassle. He was very friendly and helpful.

"Alex" the manager, was clearly intoxicated, slurring his words and saying crude things about…read morewomen. I asked him to cancel my account and he spent 10 minutes bashing the manager. Worst car wash in Augusta, ME

I purchased the highest package during their promotional period and specifical asked what the price…read morewould be going forward and was told that it would remain $20 for as long as I have the contract. It remained $20 for the first 3 months and this month they charged my account the full price of $37.99. Be careful that you know the exact contract and do not trust their employees to know what they are offering.

My compliments to Glenda Wilbar and all the staff at your Augusta, ME location for their…read morerecommendation and installation of Falken All-Terrain tires on my 2021 Volkswagen Tiguan SE 4 Motion. I also look forward to being served once again by Mike and his staff at your Lewiston, Maine location when you are able to complete repairs to the building and grounds and reopen. (Even a dedicated Yankee fan can salute the excellence of Sullivan Tire) Joseph Daniels Lewiston, Maine

I had two flat tires in a matter of two weeks. The second one I was on my way to see a doctor in…read moreNYC. I showed up at 7:30am. Told them my problem and within an hour I was on my way to NY. Above and beyond! Thank you Sullivan Tire!

Was charged 200 dollars for a 6-mile tow and overnight storage. i understand that it's a business…read moreand needs to make money, but for such a short tow and storage stay, i felt as though 200 dollars was completely over the top. On top of that i got triple a to tow the vehicle to my house in order to stop racking up storage fees and go figure it's thru the same tow company that just got 200 dollars from me. Tis the season, bah humbug.......

100% Recommended Service! Very reliable crew and offering very affordable prices. # 1 pick overall.read more

Successful check engine light diagnosis after failed reading at a competitor. Very helpful!!read more

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