My flight arrived a little early and Hertz would not honor my Presidents Circle status for upgrades and would only provide a mid-size car unless I wait another 45 minutes for their computer system to release my reservation. If this is how they treat over a decade of loyalty and highest loyalty status, perhaps I should take my $30,000 in business rentals to another company instead? Well after 30 mutess on the phone to Hertz Corporate. They would not give me anything but some extra rewards points and rental credit. HOWEVER! After getting off the phone with Corporate... and no progress. I approached the counter to discuss the situation. The staff was phenomenal! They went above and beyond to make it right and upgraded me to a Chevy Tahoe! It seemed gloomy at first, but resulted in a very positive experience with an awesome staff who really understood customer service. I can't thank the local staff enough for making my experience excellent. Kudos to everyone from manager and on. read more

agent was kind and curious, and helped me to be able to rent a car and get my running around accom Thank you Peppa! read more

Will never use this rental company again. Will walk first. Two times I have rented from them through my insurance company and got charged for 2 driver on the first and 3 days rental for no reason. Stay away!!!! read more

Hertz declined my reservation on Christmas Day because despite what their website and rules say they don't accept chime credit cards. The attendant blamed it on me booking through Expedia, even though I reviewed the terms on the hertz site and app. Kansas City Airport location. read more

Rented a car back in February of 2024 and they waited till December of 2024 to alert to a claim being filed for damage that I was not alerted too when the vehicle was dropped off. read more

We had missed our flight landing in Anchorage. We flew in 5 hours later and did not know about the 4 hour reservation rule so the car we were supposed to rent was already rented out. Luckily for us Mark pulled some strings and got us a car. Mark really saved our trip to Anchorage. read more

Papa is the man! Got the car I wanted, fast, friendly, clean service. Not only did he do his job with professionalism, this man went above and beyond with local recommendations for food, drinks, and leisure activities! Moose's Tooth is great Pepa! Thanks brother! read more

very slow service , systems is outdated, no systematic way to track gold members except for the line. veey few staff members and they take approx 10+ mins per person. read more

Everything was a step above a typical car rental experience, so they earned 5 stars. There was no wait at the counter and Pepa was friendly and quick to help me, even late in the evening on a Monday. Pepa also noticed hertz status and provided more recognition than I expected which was nice. The vehicle was a late model Toyota RAV4 in good shape and everything was clean and working Return was also a breeze the next night and most important, there were no extra unexpected charges or nickel and dining that you might get at a less reputable place. Recommended. read more

Horrible service - feel like I'm being cheated ! Incorrect charges / over charged compared to my on-line reservation Not caring if you are a gold member No expedited service DONE ! I gave them several chances and they fail me. Do not go there !! read more

Agents continually left the counter and went to a back room. After long delays, they would occasionally walk back out to the counter. Line to rent was 12 people long. Wait was excessive. No sense of urgency by any of the counter agents. read more

If you rent from Hertz Rent A Car Anchorage, Alaska - please ask for my man Pepa. Pepa provided awesome customer service and is a friendly guy. My vehicle was clean, brand new, and perfect during my stay in Alaska. Next time I visit Anchorage, I will be renting from Hertz, and I will always ask for Pepa! read more

I was traveling to Anchorage for a work trip and was renting a car on my own for the very first time. Pepa met me at the counter & made the whole experience significantly less stressful. He was super fast & explained everything I needed to know. He had me in a car super quickly! Great experience. read more

i arrived 45 minutes before reservation and the representative named Peppa was not accommodating and I was told I was early and I would need to wait till 6:30 pm as my reservation stated. He said he had no cars available and people might come before 6:30 and he would need to take care of them . No one in line they had 32 cars ready to go in lot up stairs and I waited to see if anyone came after me. Only one person did . I tried again at 5:55 after and was told maybe at 6:20 pm . Then he left I'm guessing he was getting off and didn't want to deal with my reservation. He said he was told my hertz not to sign out cars early . I have never heard a policy like that before especially since I was within 45 min. If my reservation. After Peppa left the desk I went up at 6:05 and spoke with a representative named Mark who helped me immediately. very polite and went out if his way to get my reservation taken care of. His customer service was excellent and this is the only reason I'm giving hertz a good rating. read more

Pepas was great. Wonderful experience renting and answered all my questions thoroughly. Honored my Presidents status which I've had many locations forget. Pepas is a great person to deal with read more

Great place to rent a car in Anchorage - Great Service - Great Employees - hats off to Minoru!!! thank you

Do not rent from this Hertz! First car they gave me had to be returned due to an engine light going on for an oil change. This was three hours out of our vacation, that we will not get back. The second issue which is much more frustrating was the replacement car gave me they gave me had a crack in the windshield. This crack was in the lower part of the windshield and did not notice it until I left the garage. I took a picture immediately, and tried to call the location to let them know. I have the time stamped picture, and the eight times I tried to call them that afternoon. After two months they are trying to file a claim on my insurance. They are running a scam. Beware! read more

I do not recommend this business. I rented a car in September for 4 days. After returning the car and getting home I looked at my credit statement to find that I had been charged 9 separate transactions for the same amount. I have tried contacting the manager to fix the mistake and I was unable to get help. Justin was very rude and didn't want to be bothered. I have left several messages and sent emails. No one will help me. I am now going to the BBB in anchorage to report them. Please save yourself the trouble and rent a car somewhere else. Also fyi- this is a privately owned business, so NO ONE IN THE HERTZ CORP CAN HELP. read more

Pepa's customer service was above and beyond! he was helpful, friendly and sincerely cared about his customers! I'd use Hertz again. I wish all of your customers were treated like he treated us. read more

Pepa was delightful and extremely helpful! Thanks for a memorable interaction. Thanks for all your help.

Rented a car today from the Hertz airport location and Pepa gave outstanding service. He was a pleasure to work with and made the rental process easy to do. Way to go Hertz for hiring such a friendly and good service oriented employee. The car was in great condition and full of gas. read more

This is not the Hertz you will find in the rest of the country. They did not honor my rate and gave me car that was not safe. I had to stop and the car repaired to even get back to Anchorage. Do not rent from this Hertz location! read more

Possibly the most frustrating rental experience I've ever had, and I travel nearly weekly! Arrived early and was told that I would need to pay an extra $50 for early pickup. Isn't that why I put my airline info into the reservation? System is supposed to update arrival timing! I should have started getting worried. Strike #1 The gentleman helping me clearly was new (giving him the benefit of the doubt?), so was kind of useless. Is this the guy you want working the Gold counter? He proceeded to take three deposits, because there was a system glitch(?) to the toon of $1500. More than double the total cost of the reservation. But "don't worry," they will be refunded promptly this week. Really? Strike #2 My rental rate, via the company's leisure rate (CDP) includes the insurance. He couldn't find it but was happy to charge me extra for it. Huh? That's the point of the negotiated corporate program! He couldn't figure it out and after a 40 minute "experience," I took the car because we had a four hour drive to Homer that evening. Strike #3 I called corporate Hertz for help but since this location is a franchisee, they couldn't help and recommended calling the location directly. I did, of course, and they were unable to change anything without me coming in (and paying more). Uh, I'm 4+ hours away and it is supposed to be included! Thankfully, I've had no issues with the vehicle yet, but I'm sure if there is, these folks will try to grind ever possible cent and ounce of joy, out of me. Net: don't expect the same Hertz treatment, service or knowledge at this location. Buyer beware! read more

I paid $511 in full prior to our trip for a rental car. Gave my credit card when I got there for a deposit then was charged $303 a week after I dropped it off. I called and was told that dollar/thrifty car rental just purchased hertz and that I would need to contact Priceline who I made the reservation through for a refund. Called them and was told I needed to contact hertz for the refund. This has been going on for 2 weeks and they keep telling me they will look into it and call me back in 30 minutes. I still have to call every day because no one will return my call. The buck keeps getting passed and no one seems to be the party who is responsible for the mix up. Rent somewhere else and save yourself the weeks of hassle. My issue is still not resolved. As I type this ive been on hold for 27 minutes. read more

Pepa made my experience at Hertz ANC exceptional. He warmly welcomed me to Alaska, quickly assisted me with getting a car, provided helpful information on the area and made me feel like a valued customer. Pepa - thank you for an amazing experience, and to everyone else, I encourage you to rent with Hertz in ANC! read more

ANCHORAGE: Solid four stars for 1. Being able to walk to my car without a shuttle 2. Great service and friendly greetings each time from the check in desk 3. The Hertz Carfirmation text message system Not five stars because when I return the vehicle I have to bring the keys back in and note my own mileage. Maybe next time! read more

Hertz Rent A Car - Always a line, sign up for Gold service to skip it - Car Rental Near Me - Anchorage, Alaska

I was very impressed with supervisor Junior aka Minoru, ( hertz in achorage) attention To detail and to setting a wrong to right . i would book with them again . travel agent from Richmond , VA read more

Peppa was fantastic! Great customer assistance. really appreciate his assistance yesterday!9

Smooth, professional, and accommodating. Pepa made the check in and whole deal very easy.

Rented from the Anchorage Airport Location. Not really a Hertz. Avoid if possible. I reserved a car through Hertz website for this location months in advance. I used points for a week and was paying the rest of the time with cash. When I showed to pick up my reservation, they informed me they don't accept Hertz points and charged me full price. They are basically a Dollar shop with a Hertz sign. They do not take points, care about status, or follow any Hertz corporate policies. Your receipt does not show up at Hertz.com and you cannot manage your reservation through the normal Hertz processes. Their deposit is $500 and they will try to blame you for pre existing damage on the car. Luckily I took a bunch of photos and pressed to get the damage form signed before I left with the car. Mark everything on that form. I highly recommend you rent with someone else. The real business pretending to be Hertz is "Floyd & Sons Inc." read more

This location was amazing. Pepa is the best!! He immediately recognized my Hertz status and my Army affiliation. I travel often and I rarely see the level of service, friendliness and attention to detail that Pepa showed me. 5+ stars! read more

awesome service from Pepa at the hertz desk. took time to find the right vehicle and great conversation good on yer mate! read more

Pepa was friendly, helpful and efficient in assisting us when we arrived at the Hertz counter. We would definitely choose Hertz again because of this experience. read more

I am as surprised as you are about rating a car rental company a 5. I have had some pretty negative experiences when it comes to car rentals and was amazed at how easy Hertz was to work with. I booked my rental car online a month or so before arriving. When we arrived at the rental counter after retrieving our bags there was few people already at the counter and one person in front of us. I blame that on my using of the bathroom between getting our bags and walking to the counter. Anyhow, we only had to wait a minute or so before we were helped. The man helping us was friendly and got us in and out very fast. There were no surprise charges or shadiness whatsoever! Our car was clean and ready and we were on the road in minutes. I will be using Hertz again. read more

This is a privately owned Hertz. They also own Dollar and Thrifty rental. The manager, Junior, is very rude and not helpful. They charge drop fees that are not on the rental agreement from Hertz.com. When questioned about these charges Junior said "be glad I'm not charging you $1000". read more

I'm very disappointed and I feel like I've been scammed. I rented a car with them, I booked online and I payed at the rent a car place, then I returned the car and everything was good. I payed with a credit card the same amount that it appears in the bill (the insurance was included). Days after, I saw on my bank account that they charged me another amount, I contacted with them about what happened, if they saw anything wrong on the car and I received an email apologizing for charging extra charges. I asked them about that extra charges but they didn't reply me back... I didn't sign for any extra, if the car was in good conditions (like it was, one employee checked it when I returned it) they cannot charge any that is not in the contract. So it's been a week that I'm trying to contact with somebody but nobody is replying... so no, I don't recommend this place because it's a totally scam. They take advantage from you because you are not longer in the country to charge you extras that you didn't know about it, you didn't sign for that and you didn't allow them to take from your bank account read more

SHOULD CHANGE THEIR NAME TO "HURTS RENT-A-FRUSTRATION" Every time I make a car reservation Hertz Anchorage finds new and creative ways to screw it up. They're really evil geniuses at it. Cover your ears children.... Whether it's reserving the wrong car, telling you wrong return times or not at all, telling you your rental is 2 days...no 3 days...no 4 days all in the same phone call, or promising your car has GPS and then finding out that's not true at all. Geniuses, really! If you DO get the local Hertz Anchorage store manager he'll tell you he "doesn't really use computers" in the 21st century and will have your reservation changed by the girl who comes in later. So no confirmation number or e-mail, no call back, no way to later confirm how the reservation was never changed at all? Uh, thanks I guess? Need to solve a problem at the local office? Forget it. Because rep "Marco" doesn't speak English well enough to understand (and worse yet, doesn't know what he's talking about) and asking for a supervisor just dumps you to the 1-800 number where, you guessed it...no one speaks English either. I'm talking infinite hold times, on a phone line that crackles and hisses like the fourth of July. To be bounced around departments among yet more people for whom English is a foreign language. Want to make a simple change like the name of the person picking up the car? Five minutes right? Oh noooooooo, you can't just call the 1-800 number and make a change... you'll need to make an entirely NEW reservation which will involve multiple calls, multiple agents, several departments and finally a signed and dated letter on company letterhead. Wait.... WTF? Nobody could be stupid enough to try and run a company this way. It HAS to be designed evil. This isn't just one occurrence (which might be forgivable) but repeated interactions with Hertz all turning out the same way. It's takes a special level of evil genius to screw over customers like this with consistency. I'd say Hertz corporate fired every English speaking person of competence in order to save money... but it must have cost Hertz a fortune to create this Kafkaesque nightmare and hire this many evil creative geniuses to gleefully enforce it. I'm looking at you Eliana Zem, Human Resources VP. *slow clap* Just a bad company. Hertz is a joke. A terrible, terrible joke. Don't ever give them your business. read more

As a whole the experience was good: it was low season and late when I came in, there is just a short walk from the airport terminal in a tunnel to get to the many car counters (all crammed in a small space!), they had my stuff ready to go and I just took off. There is no downstairs attendant when I came or went. The car was decent and did the job despite icy roads, it wasn't too hard. Return was another story: following the directions for the signs, there was no parking! I had to go a wrong way turn to find a place that had a spot. There was nobody downstairs to guide you. I got upstairs and they asked my milage: I had no idea but we had taken a picture of the dashboard and it was set to to a trip milage, and we had no idea how to get the real milage, the lady seemed displeased. Suddenly I realized I forgot to top off the tank, I offered to go fill it but she said it was "too late, I already checked you in" followed by a charge of $100 for gas (1/4 tank empty!) without chance to discuss. I was stunned and didn't have time to argue. The next day I looked and she charged me for 2/3 of a tank, when only 1/4 was empty. I called customer service and after a few calls we refunded me $65 which was acceptable. They need better clear communication on how to return the cars and actual verification of gas and milage. Addendum: to their credit the manager called after reviewing my experience on the Hertz survey and hopefully would have resolved it the same way. read more

Great service. Friendly and professional customer service. Highly recommend Hertz over Avis, who will rip you off at any opportunity.

Mark was great made my rental car made my rental car experience amazing, simply the best!!!!!