If I could give this location a zero I would. I rented a Malibu for what a thought would only be a…read morecouple days because my car was in for repair. The guy at first seemed nice but didn't want to rent the car to me because he said it needed an oil change and the other Malibu smelled. I didn't want an SUV so I took the Malibu that needed an oil change. After having it from Thurs till Monday I called and asked if it would be cheaper to keep it for a week since they were charging me 88.50 a day. The girl said yes it would only be 262.00 for the week so I said oh good then I'll keep it for the week and thanked her. When I went to return the car the guy I rented it from was really mean to me saying I signed a contract for 535 for the week. I never signed a contract for a week only a day to day. He kept coming at me even when I said stop. He said our prices change weekly. If I signed another contract it would be 262 for the week. Which made no sense to me. I've dealt with this office before and everyone has been really nice except this guy. I believe his name is Josh. I filed a complaint with the company and am fighting the charge with my credit card company. If you need to rent a vehicle I do not recommend this office!

The manager, Ryan, is a complete professional. I have never had an issue at this branch. The entire…read moreteam is very knowledge and makes sure that the customer is taken care of. THE BEST ENTERPRISE IN MICHIGAN!

Having rented cars all over the USA and many other countries, I can honestly say that this is the…read morebest, most efficient, rental offfice I've ever found. The staff, top to bottom, is knowledgeable, friendly, and customer oriented. You can get in and out in a few minutes, never more than five, and will always be pleased with the service. I've used them for local rentals exclusively in the last couple years, and highly recommend them - you will not be sorry. (As an aside, the previous staff, several years ago, was abismal and I avoided this oiffice in the past because there was always a confrontation, they lost my reservation, didn't have any cars, etc.)

Extremely disappointed with this Avis location in Royal Oak. The car I picked up had clearly not…read morebeen cleaned -- the interior had a noticeable, unpleasant odor and didn't look like it had been wiped down between rentals. To make things worse, I returned the car with the fuel level just at the bottom of the full line, and was still charged a $17.99 fuel fee I shouldn't have owed. When I called to speak with the owner/manager about the charge, I was put on hold for an extended period -- it felt like I was just being left there in hopes I'd hang up rather than actually getting help. Poor vehicle cleanliness combined with an unwillingness to address billing issues or connect me with a manager. I won't be renting from this location again. Wish I could leave 0 stars.

They dont tell you till they have your money. Oh sorry, the car you requested is not available for…read moreone way. I wanted the Camry, they gave me a Mitsubishi suv. Which i did not want. I wanted a sedan .

Not Customer focused. I brought the car back clean, gassed to the brim and the attendant admonished…read moreme for some white hairs in the back seat that came off my colleagues fur collar. Said she would 'let it go this time', but in the future I'd be charged extra for the 'vacuuming cost'. The Attendant lacked service industry attitude and customer focus, to say the least! She was also unfriendly and strictly matter-of-fact when I picked up the car. Note that I rent cars often on business and am always treated courteously. If you're renting a car in this area I strongly recommend you use the Avis Rent-A-Car on Rochester road, owned by two Somali brothers. They're courteous, friendly and always treat me great. I will NEVER go back to the Oakland Mall Avis service, trust me!

Tuesday was chaotic. They did not have the car reserved 4 days prior. But Enterprise has a NEW…read moremanager & they are STILL improving. Things went much smoother 4 days later. What really stands out is that they genuinely CARE and will bend over backwards to make you happy. All you have to do is voice your concerns and they will take care of you. Tip: Call (248) 435-6333 and press * to get directly connected to the assistant manager Michel Alfarah.

Well I was a bit aghast on how a friend of our family was not able to easily pay for her rental…read morecar... Luckily my wife could offer to pay with her credit card, as our guest didn't have one, nor came with enough cash... However my wife, who isn't going to drive the car, still got charged a $15 fee I think could have been easily waived... Although this got peacefully solved towards the end, the salesperson didn't seem to notice nor act more forgiving, as much as storming away and not thanking us more directly and sincerely... Only looked away, at least adding a "ma'am" but towards my wife but not although the situation got calmly refused, not me... Lesson learned: be prepared with a credit and in my case, just handle with more finesse, although I did my best to keep the peace, with our friend who seemed to be losing her cool... Thanks! -- Dave

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Busy location, but good customer service. I just had to drop my car off here after a one-way rental…read morefrom Chicago. The Mazda I rented was great. I did hear one customer complain that Avis wouldn't wipe snow and ice off the windows, but I do think that's a little above and beyond. IT would be nice, but never done for me during my many trips to North Dakota

I reserved a cargo van a month in advance for my move to university. I was transferred to three…read moredifferent locations before being informed that there were no vehicles in the Detroit market whatsoever. Luckily they were charitable enough to wave my cancellation fee. Left scrambling to find an alternative.

My truck has been in the shop for almost a month and I've had to rent a car from this location. I…read moresee a ton of bad reviews but mine is quite the opposite. The customer service I've received has been phenomenal and they've gone above and beyond to accommodate my situation (my truck has been in the shop for longer than I expected). But I appreciate the service they've provided and if I ever need need to rent another vehicle under any circumstance, this is where I'll be going from now on

Clean at least the inside of cars when dirty cars are drooped off and even though you cant wash the…read moreoutside What is stopping you to clean the inside? And customer service is awful Say one thing and do another Cant give a ZERO but had to give them a 1