Rude customer service. They did not have all of their information on their app and they are…read morestiffing people, including myself with surprise credit limits... also one of the men working here inappropriately fondled me which I did not appreciate.

If I could give this location a zero I would. I rented a Malibu for what a thought would only be a…read morecouple days because my car was in for repair. The guy at first seemed nice but didn't want to rent the car to me because he said it needed an oil change and the other Malibu smelled. I didn't want an SUV so I took the Malibu that needed an oil change. After having it from Thurs till Monday I called and asked if it would be cheaper to keep it for a week since they were charging me 88.50 a day. The girl said yes it would only be 262.00 for the week so I said oh good then I'll keep it for the week and thanked her. When I went to return the car the guy I rented it from was really mean to me saying I signed a contract for 535 for the week. I never signed a contract for a week only a day to day. He kept coming at me even when I said stop. He said our prices change weekly. If I signed another contract it would be 262 for the week. Which made no sense to me. I've dealt with this office before and everyone has been really nice except this guy. I believe his name is Josh. I filed a complaint with the company and am fighting the charge with my credit card company. If you need to rent a vehicle I do not recommend this office!

It's difficult to actually get through AIs to speak on phone with a "human" Then if You do there…read moreis the feeling Yiu have distrubed them. I called this location 3X and was treated with Good customer service. In person both the Manager and employee had positive friendly interactive conversations with us. The experience was of the level that even though this location is not close, whenever we need a rental, thus is where we go. Susan Delarosa is an excellent Representative of a High Quility Brand

There are times in this service industry where someone goes over and beyond at their job and needs…read moreto be recognized. That person for me today at Hertz (Madison Heights, MI) was Desmond, who displayed kindness, professionalism, and a hard work ethic. I've been a Presidential Circle member of Hertz for quite some time and usually go to another location closer to my home, but needing a same-day reservation my location understandably didn't have any availability. When I arrived to the Madison Heights location I noticed their were two separate guests in seats and that Desmond was a one man band running from the back prepping cars to the front where he quickly greeted me and let me know that that these two guests were ahead of me and that if I had a seat, he'll get to me as soon as he could. Now normally as a president circle I typically just grab keys and go. But as oddly as this statement may seem, I found true enjoyment watching how Desmond conducted himself in what was a pressured situation for this man. He never once broke a sweat or ever seemed overwhelmed as he was running from the back washing cars, then to the front when he heard the door open to great a guest with a courtesy and a welcoming. Even though Desmond was doing the work of two people, he moved expeditiously while keeping guests informed of his progress. Which is something I value from service. I rather be informed and given honesty to the agent's situation, then be in the dark and feel I'm given the runaround. As Desmond advanced through the guests prior to me, getting their car prepared and sitting with them through the booking process. He maintained this upbeat demeanor and spoke with energy the entire time and never once showed tiredness or frustration from juggling all these tasks he had going on. Again, a true display of professionalism!!!!!!! Even a guest came in who had to be informed that they're completely booked, and no more vehicles are available. Desmond did this with grace and empathy with this guest who seemed he was in a desperate need to travel that evening, offering him an EV vehicle (which didn't have the milage range) and alternate Hertz locations that possibly could accommodate a last-minute rental. As I was being provided my keys and before actually knowing this agents name. I asked him for his business card, informing him that I wanted to leave a review of him. Surprisingly, he did not have his own business card, as he had the traits of being the manager of this location by the actions he displayed. Luckily for me he wrote his name on the back of his managers business card, who I'll be reaching out directly to with this review. You know, too often we dwell on the negative times we experience and quick to write about them. However, I also enjoy those times I get to write about someone who thoroughly impressed me, who exemplifies the meaning of service. Thank-you Desmond, my local Hertz is very good but I just may of found a new location.

I reserved and picked up a car in May of this year. It was full of dents on nearly every side of…read morethe car. I went with the representative and documented all of the dents observed on the car before I left the lot.. the representative did not provide me with any record of their vehicle inspection. I dropped the car off in Ohio the next day without incident. Two months later, a rep from corporate is calling me, accusing me of causing the damage on the rental car, which I clearly did not do. both Avis corporate and this Avis site have been extremely unhelpful and uncooperative and sharing any of the vehicle inspection records associated with my rental that would clearly show that I do not cause any of the damage that they accused me of being very aware of renting from this Avis they clearly do not care about your customer satisfaction, and you can be charged a large repair bill for damages that you did not do. Stay away unless you want a horrible customer experience

I have been renting my cars here for a long time. Staff always get the job done even if it's last…read moreminute. Eddie and staff is the BEST!!!!!!!

Tony L. took care of our return quickly and efficiently. He was also smiling, very happy and a…read morepleasure to do business with him.

I WAS PROFILED AND DISRESPECTED AS A TRANSGENDER WOMAN AND MEMBER OF THE LGBTQ COMMUNITY BY…read moreENTERPRISE !!! I have rented from Enterprise on numerous occasions over the past several years. Yesterday I went to pick up a rental car from the Waterford Michigan location and was disrespected because I am a transgender. I was told that my appearance, address, and driver's license didn't match my profile, yet I have maintained my appearance, identity, identification, and address for the past several years and rented from Enterprise on numerous occasions with no issues. I was asked to provide unusual proofs of identity and residency that had never been requested in the past and that nobody would likely be carrying with them when they rent a car (such as Utility Bills). I explained that I had never been treated this way or asked for such unusual pieces of identification at Enterprise or any other establishment and had rented numerous times over the past several years at that location and the Auburn Hills location. I expressed that nobody caries utility bills with them, and even offering my drivers license, social security, and items with my name and address, such as vehicle registration, car insurance, medical insurance, AAA card, and bank account apps, all with my name and address, I was continually told none of that would be sufficient without utility bills, and was turned down without being provided a vehicle. I then reserved a vehicle at the Auburn Hills Michigan location, and was treated with even greater disrespect when I went there, with the Enterprise representative very coincidentally using the exact same statements. I am quite certain, based on being treated the same way at both locations, that the representative at the Waterford location called the Auburn Hills location and they CONSPIRED TO CONTINUE THEIR DISCRIMINATION. For almost 3 years, I have been doing home care for my 84 year old mother who suffers from bone cancer, and just as the previous times I rented a vehicle over the past few years, it w because I need a vehicle so that I can tend to her needs and get her to doctor appointments when our vehicle is in for repairs and service. THE TREATMENT I RECEIVED AS A TRANSGENDER FROM ENTERPRISE WAS A HORRIBLE EXPERIENCE TO ENDURE; IT WAS UNEXCUSEABLE, UNPROFESSIONAL AND DISRESPECTFUL.

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Busy location, but good customer service. I just had to drop my car off here after a one-way rental…read morefrom Chicago. The Mazda I rented was great. I did hear one customer complain that Avis wouldn't wipe snow and ice off the windows, but I do think that's a little above and beyond. IT would be nice, but never done for me during my many trips to North Dakota

We used to rent our cars from here 10-12 years ago when we relocated to Chicago/San Francisco. Now…read morethat we are back in Michigan and needed a car for vacation, we rented an SUV last week. The owner remembered us and we got the great service/rates we have always had! Drop off box made it easy to save a day of rental. We highly recommend this Avis location!

My truck has been in the shop for almost a month and I've had to rent a car from this location. I…read moresee a ton of bad reviews but mine is quite the opposite. The customer service I've received has been phenomenal and they've gone above and beyond to accommodate my situation (my truck has been in the shop for longer than I expected). But I appreciate the service they've provided and if I ever need need to rent another vehicle under any circumstance, this is where I'll be going from now on

Clean at least the inside of cars when dirty cars are drooped off and even though you cant wash the…read moreoutside What is stopping you to clean the inside? And customer service is awful Say one thing and do another Cant give a ZERO but had to give them a 1