If I could give this location a zero I would. I rented a Malibu for what a thought would only be a…read morecouple days because my car was in for repair. The guy at first seemed nice but didn't want to rent the car to me because he said it needed an oil change and the other Malibu smelled. I didn't want an SUV so I took the Malibu that needed an oil change. After having it from Thurs till Monday I called and asked if it would be cheaper to keep it for a week since they were charging me 88.50 a day. The girl said yes it would only be 262.00 for the week so I said oh good then I'll keep it for the week and thanked her. When I went to return the car the guy I rented it from was really mean to me saying I signed a contract for 535 for the week. I never signed a contract for a week only a day to day. He kept coming at me even when I said stop. He said our prices change weekly. If I signed another contract it would be 262 for the week. Which made no sense to me. I've dealt with this office before and everyone has been really nice except this guy. I believe his name is Josh. I filed a complaint with the company and am fighting the charge with my credit card company. If you need to rent a vehicle I do not recommend this office!

The manager, Ryan, is a complete professional. I have never had an issue at this branch. The entire…read moreteam is very knowledge and makes sure that the customer is taken care of. THE BEST ENTERPRISE IN MICHIGAN!

It's difficult to actually get through AIs to speak on phone with a "human" Then if You do there…read moreis the feeling Yiu have distrubed them. I called this location 3X and was treated with Good customer service. In person both the Manager and employee had positive friendly interactive conversations with us. The experience was of the level that even though this location is not close, whenever we need a rental, thus is where we go. Susan Delarosa is an excellent Representative of a High Quility Brand

There are times in this service industry where someone goes over and beyond at their job and needs…read moreto be recognized. That person for me today at Hertz (Madison Heights, MI) was Desmond, who displayed kindness, professionalism, and a hard work ethic. I've been a Presidential Circle member of Hertz for quite some time and usually go to another location closer to my home, but needing a same-day reservation my location understandably didn't have any availability. When I arrived to the Madison Heights location I noticed their were two separate guests in seats and that Desmond was a one man band running from the back prepping cars to the front where he quickly greeted me and let me know that that these two guests were ahead of me and that if I had a seat, he'll get to me as soon as he could. Now normally as a president circle I typically just grab keys and go. But as oddly as this statement may seem, I found true enjoyment watching how Desmond conducted himself in what was a pressured situation for this man. He never once broke a sweat or ever seemed overwhelmed as he was running from the back washing cars, then to the front when he heard the door open to great a guest with a courtesy and a welcoming. Even though Desmond was doing the work of two people, he moved expeditiously while keeping guests informed of his progress. Which is something I value from service. I rather be informed and given honesty to the agent's situation, then be in the dark and feel I'm given the runaround. As Desmond advanced through the guests prior to me, getting their car prepared and sitting with them through the booking process. He maintained this upbeat demeanor and spoke with energy the entire time and never once showed tiredness or frustration from juggling all these tasks he had going on. Again, a true display of professionalism!!!!!!! Even a guest came in who had to be informed that they're completely booked, and no more vehicles are available. Desmond did this with grace and empathy with this guest who seemed he was in a desperate need to travel that evening, offering him an EV vehicle (which didn't have the milage range) and alternate Hertz locations that possibly could accommodate a last-minute rental. As I was being provided my keys and before actually knowing this agents name. I asked him for his business card, informing him that I wanted to leave a review of him. Surprisingly, he did not have his own business card, as he had the traits of being the manager of this location by the actions he displayed. Luckily for me he wrote his name on the back of his managers business card, who I'll be reaching out directly to with this review. You know, too often we dwell on the negative times we experience and quick to write about them. However, I also enjoy those times I get to write about someone who thoroughly impressed me, who exemplifies the meaning of service. Thank-you Desmond, my local Hertz is very good but I just may of found a new location.

Having rented cars all over the USA and many other countries, I can honestly say that this is the…read morebest, most efficient, rental offfice I've ever found. The staff, top to bottom, is knowledgeable, friendly, and customer oriented. You can get in and out in a few minutes, never more than five, and will always be pleased with the service. I've used them for local rentals exclusively in the last couple years, and highly recommend them - you will not be sorry. (As an aside, the previous staff, several years ago, was abismal and I avoided this oiffice in the past because there was always a confrontation, they lost my reservation, didn't have any cars, etc.)

Extremely disappointed with this Avis location in Royal Oak. The car I picked up had clearly not…read morebeen cleaned -- the interior had a noticeable, unpleasant odor and didn't look like it had been wiped down between rentals. To make things worse, I returned the car with the fuel level just at the bottom of the full line, and was still charged a $17.99 fuel fee I shouldn't have owed. When I called to speak with the owner/manager about the charge, I was put on hold for an extended period -- it felt like I was just being left there in hopes I'd hang up rather than actually getting help. Poor vehicle cleanliness combined with an unwillingness to address billing issues or connect me with a manager. I won't be renting from this location again. Wish I could leave 0 stars.

Tuesday was chaotic. They did not have the car reserved 4 days prior. But Enterprise has a NEW…read moremanager & they are STILL improving. Things went much smoother 4 days later. What really stands out is that they genuinely CARE and will bend over backwards to make you happy. All you have to do is voice your concerns and they will take care of you. Tip: Call (248) 435-6333 and press * to get directly connected to the assistant manager Michel Alfarah.

Well I was a bit aghast on how a friend of our family was not able to easily pay for her rental…read morecar... Luckily my wife could offer to pay with her credit card, as our guest didn't have one, nor came with enough cash... However my wife, who isn't going to drive the car, still got charged a $15 fee I think could have been easily waived... Although this got peacefully solved towards the end, the salesperson didn't seem to notice nor act more forgiving, as much as storming away and not thanking us more directly and sincerely... Only looked away, at least adding a "ma'am" but towards my wife but not although the situation got calmly refused, not me... Lesson learned: be prepared with a credit and in my case, just handle with more finesse, although I did my best to keep the peace, with our friend who seemed to be losing her cool... Thanks! -- Dave

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Busy location, but good customer service. I just had to drop my car off here after a one-way rental…read morefrom Chicago. The Mazda I rented was great. I did hear one customer complain that Avis wouldn't wipe snow and ice off the windows, but I do think that's a little above and beyond. IT would be nice, but never done for me during my many trips to North Dakota

I reserved a cargo van a month in advance for my move to university. I was transferred to three…read moredifferent locations before being informed that there were no vehicles in the Detroit market whatsoever. Luckily they were charitable enough to wave my cancellation fee. Left scrambling to find an alternative.

My truck has been in the shop for almost a month and I've had to rent a car from this location. I…read moresee a ton of bad reviews but mine is quite the opposite. The customer service I've received has been phenomenal and they've gone above and beyond to accommodate my situation (my truck has been in the shop for longer than I expected). But I appreciate the service they've provided and if I ever need need to rent another vehicle under any circumstance, this is where I'll be going from now on

Clean at least the inside of cars when dirty cars are drooped off and even though you cant wash the…read moreoutside What is stopping you to clean the inside? And customer service is awful Say one thing and do another Cant give a ZERO but had to give them a 1