Booked through Expedia. Declined CDW as always as my insurance covers that. The desk agent told us that there was an additional 7 Euro per day environmental insurance now in effect which we could not opt out of. This cost an additional $100 for the week. Also as we were using credit card coverage he insisted in putting a 5000 Euro hold on the credit card. Th e credit card company initially declined this charge as it is out of my normal spending pattern so i had to call CIBC in Toronto. Since this was 6 am in Toronto I was on hold for quite a time. I am still waiting on my phone bill. The car rental industry in Ireland is a major reason not to visit there. What a bunch of crooks! read more

We rented a car in Dublin recently. My booking on the Hertz website confirmed the total would be 61.57 Euros but I was charged 109.24 euros. The reason I was charged nearly double was because I was forced to take additional insurance coverage - even though my credit card and personal car insurance covered it. Hertz customer service refused to help. If a regular Hertz customer gets treated like this, what hope does a casual user have? My advice - don't think that you will avoid being scammed by paying more to use a so-called reputable company like Hertz. read more

Way to go. Pick up your car from the premier position in the terminal. Cars are cleanest and best of all the Irish operators. Drop off is now much easier since they installed the new signage. The guys at drop off always impressed but this week nov 18 late evening they drove me to my hotel in the car itself so I didn't have to even lift a bag!!! Usually there's a shuttle bus and they will drop you at the Radisson but this time was even better! Don't forget to fill the tank before drop off. There's a "real" gas station at the airport terminal but on the road by the drop off location there are only nasty self service prepaid places that are difficult to use. If you rent the Diesel VW Passat it's a lovely car. read more

At Hertz Dublin Airport ... Charged me in US$ at their higher rate, rather than the amount euros as my receipts indicated. Their rate is much higher than my credit card exchange rate. Also, they tacked on CDW and theft protection without asking me if I wanted them. Also charged 5 euro for using my credit card. They are deceitful and I would never use them again. I have written to Hertz (I am a Gold Card member); we will see if I get any positive response from them. read more

Hertz has introduced the latest scam. Around the beginning of March 2018 Hertz started charging you 5 Euro a day extra if you used your credit card to cover the CDW. Yes, you can produce your letter from the credit card to say it is covered but Hertz is not happy. They want a little more of the pie so if you rent a car for 60 days they would like to collect another 300 Euro. A scam!!!. They are shysters. Don't rent from them. Some other rental card companies charge you an administration fee. This is also a scam but not quite as expensive. They keep trying these scams to see how long they can get away with it. Most of them have now backed off their earlier scam --pay for a full tank of gas and bring it back empty. Ever tried bringing a car back empty? They tried to tell customers it was a great idea. Crooks!!!! read more

I had booked with Hertz, then found all these negative reviews. I was really nervous upon arrival to know what I was going to get. I was pleasantly surprised and had a great experience. Upon arrival in Dublin, I went to the counter and had found that I accidentally booked a car for 11 pm and not 11 am. The clerk said no problem and found an automatic car instead of the manual car I booked at no extra cost. Then I had a problem with World Mastercard. Apparently they were doing an update and my card was not available. The clerk again stepped up and helped me resolve this with Mastercard. He even tried charging different amounts of deposits to see if the transaction would go through. The clerk kindly asked if I wanted to use a different card and buy the insurance for few hundred Euro. I said I did not want to pay that extra cost if I can get it for free from Mastercard. He agreed and continued to help me. It finally went through after Mastercard released the update. When checking out at the counter, they showed me pictures of the damage on the car I would rent and sent me an email with the copy of those pictures. I went to the car and found damage in various spots. Most of it was already noted, but there were a couple spots that were not. I called the guy over and he said no problem and wrote all the new damages on my card. Off I went. We drove over 1,000 miles, filled the car up with diesel (not petrol) and returned the car. When I returned the car, the lady checking me in walked around the entire car and gave me a receipt indicating no new damage. Every step (by Hertz) was easy and simple with no hassle; even declining their insurance. Everyone was friendly, easy to understand, not pushy and helpful! read more

The blond Hertz representative in dublin airport terminal 2 at 16:00 on August 12,2018 was rude, ill tempered, un cooperative & obviously unhappy with his job. When informed that his attitude would end a 20 year relationship we have had with Dublin hertz, he indicated that he did not care. read more

We rented our car in Cork and returned it to the Dublin airport. The return was quick and easy and Mark was extremely helpful. We decided to return the car early as we did not need a car in Dublin for our last few days. When we asked Mark about options to get into Dublin he explained our options and called a taxi for us so we wouldn't have to take a shuttle bus back to the airport. The taxi arrived at the Hertz rental return lot within 10 minutes. Mark was professional, quick, helpful and friendly. I highly recommend Hertz at the Dublin airport. read more

I have been renting cars for over 30 years and this is by far the worst experience I have ever had. From the start of this rental to the very end it felt like I was being scammed the whole time. When my family and I arrived at the rental counter to pick up our car it all started. We asked for a larger car and we were offered an upgrade to a car with navigation for $29 euro per day. We also asked for coverage on the first $3000.00 worth of damage on the car and were told that would be $19 euro per day. We accepted both and that was where all the problems started. The first agreement that was offered to us to sign had an upgrade fee of $250 euro on top of the original rate we saw. I caught that one and asked for it to be changed and it was, but what I did not catch was that the person renting us the car had added a fee for lost or stolen items as he changed the rate and had also failed to tell us that the $3000 was the deductible not what was covered. We then went out to get the car, it was snowing and cold and the car was not clean on the inside or out. I checked the car for any major damage and then drove off. I will tell you I am not someone who has driven on the opposite side of the road compared to what I am use to so it was very nerve racking, but I didn't even hit a curb. I know I did a pretty bad job of parking because I would always be in more than one spot and would have to have my wife help me getting it corrected. Well to my surprise when I returned the car, it was very dirty still, the Hertz employee found a scrap on one of the rims. The back passenger side rim. How they found this with how dirty the car still was is very interesting. So I got a charge for that, that is when I found out that the $3000 was not covering the first $3000 in damage it was to make me responsible for only the first $3000 in damage. This is also when I found out the person who rented me the car had added the charge for lost or stolen items and changed the rate we were being charged for the daily rental. I asked to speak to a manager and was informed there was not one there. If I had an issue I could email the corporate office. I also found out it was a Hertz franchise. I have tried to email them and also contact them and have heard nothing back. Please avoid this rental company at all costs. In the long run the money you feel you are saving up front will be added back later. read more

Smooth as Can Be! Yes, hiring a car in Ireland can be real pain in the backside. Yes, the insurance they include is a waste of money. Yes, the security deposit (nearly $6,000!) they hold if you don't accept their insurance is absurd. Yes, the roads are narrower than the vehicle you're renting. Okay, not quite... The solution? Do your homework! LOTS of it! You will soon find out that Ireland is a strange little island when it comes to car hiring practices. However, that doesn't mean the experience cannot be a rewarding one. Hint #1: use a credit card that includes coverage, and ask them to send you a "Proof of Coverage" letter. Hertz won't care that you have it, but it will be useful for you in case something does happen. Hint #2: decline the Hertz coverage, no matter how many times they insist you should have it. Make sure your credit card limit can absorb the massive security deposit. Hint #3: on anything other than the M and N roads, slow down! Seriously! This is the easiest way to reduce the likelihood of something bad happening. Hint #4: if you are used to driving on the right side of the road, you will NOT get completely accustomed to driving on the left side of the road for the first six months of your stay. Seriously. Just accept the fact that it's hard, and do things to make it easier on yourself. Slow down, yield the right of way even if it is your turn, etc. Hint #5: if you are used to driving on the right side of the road, two thirds of the width of the car is TO YOUR LEFT instead of to your right. You will be reminded of this fact every time you make a turn, especially if there is a curb nearby. Anyway, back to the review... The people at Hertz were very friendly, very helpful, very courteous, and we could not have been any happier with them. read more

Sorry but we GOTCHA! I will admit that I failed to closely review the paperwork before signing however in this instance it seems the practice was to include upgrade, additional insurance, and extras as the starting point and hope you don't read closely. Our travel agent had set up the reservation and the actual charges were over 2.5 times the reserved amount. Customer services response was "you signed the contract". Lesson learned. But that is probably the reason that there are long lines. I know it will take me considerable longer next time - Sorry to those that will be behind me. read more

Short and sour, had car for less than 24 hours, returned over holiday (Dec 31st), had to pay for 3 days for the car that wasn't even in my possession (nice car though Jeep Cherokee), dropped off in gated lot, walked over 400 yards to drop off in airport lobby at an unmanned desk, later to discover they were closed. Explained to 2 managers on the phone, but to no avail. How am I being charged $700+ for having a car less than 24 hours?!?!? and 84 miles Are you kidding me? Never again, ...Customer Service at this point sucks!!!! read more

1 - Went to desk outside off arrivals, queued, when my turn I was then told I had a reservation but I had to go to the desk at the car pick up point ( a sign would be so much cheaper than having four staff as they where telling everyone the same thing ). 2 - Must be a shortage of buses with Hertz, in my 20 minutes waiting for a bus- 4 avis bus came and went, 3 sixth buses and 3 europa car. 3- When the bus final turned up there was not enough space for everyone. 4 - Told the person on the desk when collecting the car I would be dropping the car back early in the morning which I also filled in on the website when booking it and when I turned up to return the car the gates where locked and where not going to open till 5am and a small sign saying I had to go Termianl 2 parking to drop off car, I was flying from terminal 1. read more

In my opinion, there are other companies in Dublin that really treasure their clients, so I thought of leaving a small testimony of my experience. I don't think the process was clear enough and we felt rushed, especially when dropping the car. One of the employees (not the one who assist us, fortunately) made us feel very uncomfortable and unwelcome by asking us what we were waiting for (or more like "what do you want, get the hell out") after the process was over - we didnt realized it was over. Not a shred of professional courtesy. the most annoying situation was the "option" of pre purchase of full tank was not given, just added to our account. We were *recommended* to fill the tank there as it was cheaper, but the tank wasn't empty and we were charged for a full one. twisted words that Lead you to their own benefit. Not very honest The car wasn't clean thoughly (it had papers from previous rental) and didn't have mats( not the best idea for those traveling to the countryside) For all these reasons, I definitely won't be using Hertz again. read more

Think twice before you even consider this location for a car rental. The HERTZ, Ireland franchise now belongs to Ryan of the no-frills or service fame. I'm a Hertz Gold Member for many years and have used Hertz combined with American Express since 1994 because they offer a travel insurance policy for the trip which includes vehicle damage waiver insurance among other items. Like often before, I reserved a car via the Hertz Gold Card in February for pickup on July 28th. Upon pickup, I was assured by the lady at the service counter that I had complete coverage with my credit card and I took that to include damage waiver insurance. During my stay, I got a small scratch (less than an inch) in the passenger door for which, Hertz assessed the damage and charged my credit car 789 Euros. I made a claim to American Express as instructed and was informed their policy did not include the Republic of Ireland. This was the first I heard of that and I believe Hertz had a duty to inform me that I didn't have coverage in that location with American Express. Between Hertz and American Express, I've had an unpleasant experienced and basically been treated like I committed a crime. Yes, if you're interested, Amex charged the Insurance premium on July 28th, 2017 and then advised me I wasn't covered on the last page of my bill issued on August 20th, 2017. Hertz and American Express are both American companies and as an American, I'm so disappointed that we can no longer depend on what used to be considered Prime American Companies to treat their customers and members with respect, loyalty, and honesty irrespective of where in the world the business is transacted. American Express is still not covering the damage and Hertz has reduced the damage cost to 545 Euros, which is still outrageous for the amount of damage. Bottom line here folks, DO NOT RENT FROM HERTZ at Dublin Airport and the Irish Authorities should be looking into the business practices of those companies doing business with tourists to the Beautiful Island. read more

Hertz Complaint: Back in March we rented a car online (as a 'Gold Plus Member') with Hertz.com for a July trip to Ireland. We rented a VW Touran, which has 7 seats and plenty of cargo space. Upon arriving in Dublin we were informed that the vehicle we selected was no longer available (or being produced) and they'd have to give us something else. They brought out a 5 passenger sedan and claimed it was in the same 'class' of cars at the Touran. We tried loading some of the luggage in the trunk and quickly discovered it would be inadequate. They then had us try two other vehicles both of which were clearly too small. According to Hertz's own website this is the definition of a 'class T' vehicle: (T) GMC Yukon or Similar Fullsize SUV 7 Passengers 2 Large Suitcases, 2 Small Suitcases We were then told the only vehicle of the size we needed was twice the price of our original rental (and it was actually smaller than the Touran). They blamed the lack of cars on the golf open and said things were really busy because of it, apparently making the reservation 6 months early didn't help much). I offered to try a different rental agency and was a told I'd have to pay Hertz for the entire amount since I hadn't cancelled before pickup time. After spending almost 2 hours in and out of the rain looking at vehicles, we decided to take the 'upgrade' so we could begin our trip. Upon returning to the US, I contacted Hertz to see about getting a discount or reimbursement for the extra costs. They told me that Hertz Ireland is an independent company and they could contact them to see what they'd do. Hertz Ireland has decided that since I signed for the car, I should pay the entire price (as if I had any other option at the time). Several contacts with support have yielded no results. I checked the other day and guess what, Hertz.com still offers the VW Touran as an option in Dublin, I wonder how many other customers rent it and go through the same bait and switch we did. I would strongly recommend never renting from Hertz in either Ireland or the USA. read more

Be Advised - If you break-down in Ireland, the call-out is not covered even with full insurance!!! I rented a car through Hertz (Dublin Airport) including Fully Inclusive Insurance and purchased tire and wheel coverage at the counter. The counter rep showed me pictures of the car with existing scratches. She said 'well it doesn't matter anyway because you have full insurance'. I ended up having a tire blow/out and called the emergency number on the contract. At the time of the call I was just about to get the spare tire on but decided not to since the rep on the phone said he could have someone there soon. My mistake! Yes the contract does state that break-down charge is not included with the insurance coverage but at the time I didn't think about it. I take responsibility for that, however I think Hertz had an opportunity to remind me that the callout would be an extra charge (almost $200). BTW, the place where we had the tire repaired was about 1/2 mile away. Though I'm thankful they reduced it to about $150, I still feel strongly that this could have been avoided. I was thinking back to the Hertz counter rep who said 'I'm fully covered'. Just want others to be aware that call-outs through Hertz aren't included. I can't speak for other rental agencies. read more

I rented a car from Hertz Dublin 6/2-6/10/2019. #1 There is a horrendous line at the airport office where you rent your car and only two people working the desk. #2 I reserved the smallest size car as I knew we would be driving on one lane country roads. They told me they did not have any of that size and gave me a bigger car. #3 They gave us a WiFi device that did not work, leaving us stranded with no way to figure out how to get around Ireland. We could not return the device once we left Dublin. When I told the guy who took our car when we returned it, he just said they would check the records to see if we had actually used data. I'm sure they will pass this device on to the next unsuspecting victim. Extremely poor service. I frequently rent cars for various trips, and this is the first time I've ever been moved to write a review. read more

Agree with all travelers below- first (and last) bad experience with Hertz Dublin. Terrible service (unless you think 90 minutes is reasonable after you have reserved a car online). Various unexpected charges. Felt like I was in Bulgaria (sorry Bulgaria). read more

Shysters. They lied about pretty much everything. Fees, taxes, fuel costs. Their customer service is as bad as I've experienced anywhere in the world. Avoid, avoid, avoid. read more

There's a reason this Hertz location has such consistently terrible reviews across multiple platforms. I've rented cars at many Hertz locations around the world and this location was bad all around. The lines, the counter service, the return process, etc., rude people, dishonest practices, everything went wrong. See other reviews for details. Avoid. read more

We reserved two cars online a few months prior to our trip. The reservation amount was 620 euros each. We called about a week prior to arriving to find out about adding insurance to our rental. We were quoted 817. We arrived and agreed to the insurance for 817, we signed a pre-inspection report and initialed on a SIGNATURE PAD stating we were picking up the car. We were NEVER shown a rental agreement showing ANY additional charges nor were any additional charges discussed. Keep in mind, I signed for one car and my sister signed for the second. A few days after returning home I noticed my Chase Visa was charged $1,671! We had $863 in charges we NEVER agreed to. The same goes for the second car. We have reached out to Hertz Ireland which is actually a franchise, as well as Hertz USA. HERTZ USA agrees we should have not only been made aware of these additional charges, we should have initialed by EACH charge to acknowledge these charges had been explained to us and we agreed to them. This NEVER happened. We are now in the process of disputing these charges with our Chase Visa credit cards. It has been a nightmare. DO NOT RENT FROM HERTZ IN DUBLIN. I wish we had read just half the reviews here in Yelp we would have never rented with this franchise. read more

The rating Hertz receives at the Dublin Airport is well earned - terrible. Do not rent from Hertz Ireland. Actually a 1 may be too generous. The process was extremely slow. It took 2.5 hours to get my rental car. The parking lot attended couldn't find my first car because the agent assigned a car that was already rented. Once that was sorted they required me to have full insurance even though I had paperwork to the contrary. The agents lie to make a Euro. They are not helpful and are often confused. I would rent from any other company. Do not use Hertz Ireland. read more

Terrible experience with Hertz car rental at Dublin airport! We reserved a family sized car before we travelled from New York for a certain price. Arrive to collect the car and we were told that my husband couldn't get insurance as he wasn't over 30. We agreed to get a mid sized car and ended up paying twice as much as we were quoted online. When they took the car round for us is was a Ford Fiesta (a small compact car). We were travelling with our 2 year old daugter so that meant 3 passangers, 3 suitcases & a stroller in this small car - never going to work!!! So they gave us a bigger car reluctantly. Never offered to put in the child seat either. All in all it took us over 3 hours from we got off the plane to we got on the road... NEVER EVER would hire from HERTZ again. Very unhelpful staff & just a terrible experience! read more

We arrived at the original pickup location @ 21:45 hrs on a Friday night at an international airport and despite the website indicating that it was open from 05:00 to 01:00 there was NO ONE AROUND & NO DIRECTIONS AS TO HOW TO RETURN A VECHILE. Finally a going off-duty Hertz shuttle bus driver told me to go to terminal 2. After driving around the airport in the raining darkness a couple of times and finally asking a policeman for direction I found the terminal 2 parking garage but did not see any signs directing you to the entrance on the far right which gives access to the rental return areas; that cost me 3 euros! The fellow at the Hertz counter was friendly, however he said just to leave the car where it was and that was it; no physical check or anything like that. He said check the Internet for the final receipt. Despite asking twice, once online and while talking to an agent today, I have yet to receive a final bill. I did receive a shock from the online notice that the vehicle I had already paid $135 Cdn dollars to auto-Europe had cost an additional $657 eur due to a cracked windshield! I took a video of the car before turning in the keys and I found no cracked windshield at that time. As no one with Hertz Dublin is available after 13:00 on a Saturday or all day Sunday I have not been able to discuss this with anyone. For an international company like Hertz and in 2017, this unacceptable. This has turned into a very unsatisfactory customer experience. Do yourself a favour and DO NOT USE THESE GUYS!!! read more

This place is a rip off. The make you purchase insurance for their cars, even if you already have insurance. I am a gold member with hertz and in my profile, I state I do not want the insurance, but to get the car, I had to sign up for it. And the insurance was over $30 per day. I love hertz in america, but in Ireland, it is a rip off. read more

I booked through Expedia so I have to blame them. I booked a Land Rover Discovery because I needed the luggage space and I pre paid for full coverage through Expedia. Upon arrival at the Hertz desk I was told they don't have that car model at all and Expedia lies and pre sales it. I was also told the Expedia full coverage was worthless because if anything happens to the car you have to pay Hertz Ireland first (no they are not connected to Hertz International), and then seek reimbursement from Expedia. I tried to call Expedia but no one answered. When I got to the hotel I found out their call center is in the Philippines and they barely speak English. So do not book through Expedia. Anything. Ever. My Dublin friends said to use Europacar but I didn't like the small models they had and it wouldn't fit my luggage. I wanted a big luxury car to tour Ireland for a week. I asked the other desks next to Hertz at the Dublin airport and they all said Hertz DOES have the Land Rover Discovery but they guy at the desk said they don't so I couldn't have the car I reserved. BUT he did have a lovely BMX X5 I could have for a significant bump in price. Having NO CHOICE I accepted because I needed the luggage space and a nice car. Of course I took the "Super Coverage" because I wanted to walk away from any scratch and I know well how narrow Irish roads are. It was 66 euro per day just for the insurance. Anyhow the car was fantastic and new and I loved the HUD GPS which frankly you will need in Ireland haha! I will wait to see what my final charge on the CC will be. read more

Awful experience renting our car from Hertz based at Dublin Airport. Very curt man at the airport counter that directed us to go downstairs to catch the shuttle bus to the Hertz rental car depot. We saw Hertz cars ready to go downstairs in the carpark - but presumably ready for Gold Members only. We didn't get this special treatment, even though we ARE Gold Members. We wait for the shuttle bus, which drives us to the Hertz Depot, where we see about 25 people milling around outside the office, and we soon realise that they are waiting for their cars to be delivered!! Get told that despite being a Gold Member, where a spouse can be put on as a complimentary as second driver, we would have to pay an extra 10 euros per day for this, as we prepaid, and as they are a Hertz franchisee" operation, I cannot be added. What a joke!! We get to the office to stand in line, and it is so busy and the staff look so stressed. We get told we wait outside for our car, as it's being cleaned. Our VW Golf turns up, not very clean inside, barely passable outside, clearly a rush job. We get told by the guy that they will send us the pictures by email, and off we go, feeling rushed, as we didn't take our own pictures. It's very busy and chaotic, as lots of cars are coming and going, with little space to move around the car, inspect it properly, let alone take any decent pictures ourselves. When we returned the car, there was one guy doing the returns, with 5 cars waiting!! Terrible service, stay away if you can get the same car at the same price at another company!! read more

Below is an email I sent to Hertz Ireland. They responded and told me they would review my complaint and give me an answer in two days. It has been three weeks. The following is my email to tell the story. I gave them the opportunity to do something about this but they clearly don't care... "I am writing to you to express my disappointment with my recent Hertz experience. On Sunday August 18th I arrived at Shannon airport to pick up my 9 passenger van that I had reserved. I reserved a vehicle of this size because my son is in a wheelchair and I wanted to ensure that my family had ample space to bring our luggage and his wheelchair. At first, I was informed that there were no 9 passenger vans available but a 7 person van would be substituted. The attendant placed a phone call and then informed me that in fact a 9 passenger vehicle was found on the lot and they would have it prepared and brought over. It took approximately one hour to get the vehicle from the time I started talking to an attendant. As you can see in the attachment, the vehicle was quite dented on the left side. In fact, the attendant who brought me the vehicle had to explain the process of getting the gas panel open because it was dented so bad on that side that it didn't close properly. I wasn't concerned about the appearance of the vehicle. We took the vehicle and went on with our family travels. A few days later, after driving the vehicle to Galway and Killarney the door flew open while driving. My son (who is unable to move his arms with purpose) was sitting on that side of the van and was unable to close the door. He could have fallen out of the vehicle. I called the help desk and looked for a solution. I was surprised to hear from the customer service representative that I was responsible for the service call charges as "I let the door blow open" and "we gave you a vehicle that worked properly". In actuality, this vehicle should never have been allowed on the road and someone could have been seriously hurt. After I thought I was being very reasonable given what had happened, I was rather surprised to then be blamed and potentially charged for damages and a repair fee. The person who came to fix the door agreed that this was likely a longstanding problem, the latch was worn and didn't work properly because the door was bent. We were fortunate nothing happened earlier in the trip while driving on busy highways. A new vehicle was provided to us and we continued on our trip. After getting home and recognizing that I had to take time out of a family reunion to speak to the customer service representative, the stress of being blamed for the door opening and then having to leave the party twice to meet with two different repair / service representatives, I feel that Hertz didn't fulfill my expectations. My family was put in danger and I had to take time out of my trip to deal with all of this. Instead of posting my story online I thought I would reach out to Hertz to give your organization the opportunity to win back my business and my trust. The ball is in your court". Regards, Kevin read more

Knowing what a pain it is to rent a car in Ireland I was pleased that as a Hertz President Circle member I was able to pick up my contract and walk straight to the car. However, when I returned there was a 30 Euro administration fee for not taking the insurance. Now, if I knew about this when I picked the car up (so it would not be a surprise) or if it was spelled out when I booked online (clearly stated my charges at the airport over 30 Euro's less - there was another fee) than I could make a decision with who to rent with. But to jut add a charge w/o prior knowledge is shady. read more

They rented us an out of tune deathtrap with bald front tyres. The airport person told me my complaint was not his problem. My email to the Hertz customer service mgr Dublin a week ago was not answered. I am utterly disgusted. What a disgrace when customer lives go on the line. Look at other posts on this crowd. The ones they post themselves are pretty obvious. read more

I would suggest to anyone thinking of renting from hertz in Ireland to think twice about it. I rented from them on a recent visit. I did not take their insurance. So I knew I was at risk. I drove 1000 miles incident free. On returning the car, the hertz employee found a very minor abrasion. Perhaps no more than 2 square inches. There was no structure damage. Only the top surface layer of the paint had been rubbed off. Hertz with held 757 dollars for damage repair from my deposit I strongly objected to no avail. 757 is clearly price gouging and predatory. I would have willing accepted a more reasonable amount, say 200 dollars. I am contesting the charge Please connect the dots. There are many more stories like this. You are placing yourself at risk with hertz. In a word they are dishonest read more

The WORST rental experience ever. I presented a letter from my credit card company showing full CDW, yet they found a way to charge me a 7Euro/Day Supplementary Waiver Fee that none of the other Dublin Airport rental companies know anything about or charge. For me, it was presented as mandatory. Scammers, liars and absolutely no integrity in their dealings with customers. Hertz in Dublin Airport is a franchise and essentially they will make money from you however they can. read more

Hertz's competitive rates (booked through Auto Europe) turned out to be too good to be true. Hertz provided us with a wholly inadequate car, obliging us to upgrade, which of course resulted in a hefty fee. Insurance was priced at extortionate levels. The representatives on-site are fine enough, but non-existent otherwise. Good luck trying to get a hold of customer service over the phone or by email. Further, the location and staff are incapable of dealing with the volume of customers, especially during rain. Classic bait and switch by Hertz on tired, trapped tourists. Pay a little bit more elsewhere to avoid this fiasco of a rental car operator. read more

I am extremely disappointed in Hertz in Ireland. They overcharged me and refused to recognize that they made a mistake. Very inefficient and unprofessional customer service. My family and I will never use this car rental company again or recommend them to anyone. read more

DO NOT RENT A CAR IN IRELAND. Walk if you must. We paid for damage insurance on a rental in October. On one of the many very narrow roads, I scraped a wall. There were four light scratches, no dents on the front fender. I was charged 1600 euros. Hertz service is of no help claiming that the Ireland office is on its own. The Ireland office website has no way to contact any customer service representative. My being a thirty year member of Hertz's gold club cut no ice. Interestingly, I just talked with a friend who had a similar experience earlier this year with Enterprise. The message is clear-- unless you are prepared to spend more than $2000 a week, do not rent a car in Ireland. read more

Charged 70 Euros for something that was not explained to us in the first place. We specifically stated we did not require any additional insurance given our credit card and/or personal auto insurance would cover any damages. Email them to dispute same and they claim supplementary liability waiver covers the renter for any potential costs in case of an accident and/or vehicle damage. What was the 5000 Euro pre-authorization for then? State a refund cannot be processed. Absolutely terrible customer service! How much more adamant does one have to be?!?!?! read more

Hertz is a scam. I traveled from the US to Dublin Airport in the 13th of November 2015. I booked my car via Hertz iPad app with a AAA discount. Called Hertz to make sure their wasn't any additional charges. We discussed my credit card company policy of covering the additional insurance up to $50,000. Arrived at airport was presented with three options. If I waved the insurance they would hold $5,000 on my credit card or hold $3,000 and charge a daily rate or not hold any funds on my credit card and charge me about 60 euros per day. I argued but the women behind the counter said I agreed to their terms and conditions and pulled out a copy ( wasn't the first time she had done this) defending her position. I complained saying I had called and confirmed. They didn't care. I had pre-paid the rental of about $158. They subsequently charged me $823 for a 8 day rental. Almost a $1,000 in total. If that fair? I will lodge my complain with AAA and Hertz. At the very least disclose the option so you know. My sons traveling via Belfast had a much much more reasonable cost and experience. read more

What should have a wonderful trip to Ireland has been forever ruined... My fiancé at the time and I got hit at a red light (we were not at fault). We exchanged information, took photos, called the guards, called hertz and did everything that was asked of us by them. Instead of following through with the information we provided and having the gentlemans insurance take care of it they charged $5000 which due to the high interest rate became $14600...without our consent. We had to cancel our wedding and get married in the chapel with only two of our family members (my mother couldn't even be there). We had medical bills that could've been paid with that money go into collections and we were unable to move for my wife's job potentially resulting in her losing it (TBD). We went from being financially able to drowning in debt because of the unexpected impact of almost $16000. We have yet to reach a resolution let alone a response. read more

Horrible, horrible, horrible customer service. On April 20 I reserved a compact car with a manual transmission for pick up at the Dublin Airport on September 5. Clutch went out on second day of rental (I have always driven a manual transmission car), and I was charged 200.00€ for a "breakdown callout" plus 39.88€ additional fuel charge. We missed a good portion of one day of touring time, plus I had to call the Hertz Dublin Airport location several times before they finally showed up with a car. When I returned to the US and called Hertz, explained the situation and said I wanted a refund of the breakdown callout and additional fuel charge, they said I needed to deal with the Hertz Dublin location! Nothing but run-around, and I'm stuck. Never, ever, ever rent from Hertz in the U.S. again and especially not the Hertz location at the Dublin Airport. read more