Rented a van to help my sister move a few blocks from her current apartment…read more The counter at Enterprise was pretty busy when we got there but we were still in and out after a short wait. The employee that helped us was friendly and courteous and truly cared about having our business. The reservation was for a cargo van and we ended up getting a large Ford 250 transit van that got everything in one trip.

My rental was thru a corporate insurance contract. You would think they would treat the customer…read moreright! I was given a 3 cylinder vehicle that I was unable To get over 40mph! It reeked of some Kind of air freshener to cover up something ! Took the car back the next day, had the manager Drive It. He admitted that was the best it would Do. He made no effort to remedy the situation for Even a few Days. This would have been a several month rental. I turned the car in and went elsewhere.

We were so well taken care of by this crew! We'd pronates in Nashville on a Sunday and about an…read morehour into the drive, felt cramped... The car we'd requested online looked bigger than what we got.... so we called enterprise and got the ok from the kind staff there to trade our rental car once we reached Dexter, Mo but they were closed. So we continued on our way to Branson Mo, our destination. As we drove, we received confirmation about our trade from 2 different agents over the phone. Looked like all was a go and they wanted us to be happy (we were most grateful for the stellar customer service we'd received thus far.) BUT then, we went to the Enterprise location in Branson and it all careened downhill fast! The agent was very cold, rude and really could care less whether we had enough legroom or not....he made it very clear. Just when I was about to ask to speak to the manager, it dawned on me- he probably IS the manager. So I asked him. I only guessed this bc I figured the only way someone would speak as he did to a customer in front of other employees and other customers- is if he were the one in charge! Sure enough, he WAS! But we went down the road to Nixa, and. They hooked us up with a car that had more legroom. Thanks for taking care of us, in the end!

My wife made a reservation online a week in advance. We arrived early on the pick-up date and were…read moretold the vehicle wasn't ready yet. No worries, we said we would be back at the pick-up time of 5:30 PM. We received a call at 5 PM telling us no car was available for us, but they would call around other locations near us and give us a call back. No one ever called back. At 8 AM the next morning I contacted customer service through their chat option. I was told they escalated the issue, and someone would be in touch shortly. 3 hours later nothing, so I contacted them again. Again, I was told the regional manager would contact me and again they never have. I have never received such poor customer service. How do you let people make a reservation knowing you don't have vehicles available? Do better Enterprise, because you are not winning any points with the public.

The employee's at the Sunshine location continues to go above and beyond the standard to ensure the…read moreabsolute best customer service experience for me each time I've encountered them. On short notice and with a sense of urgency I was accommodated and out the door within 20 mins in a vehicle recommended by a female staff member who was extremely knowledgeable and delivered service with a smile and professionalism. I will continue to rent from Enterprise at the Sunshine location for years to come . Outstanding Customer Service Representatives .

Two times sucessfully "reserved" a car online to go out of town with my family. Two times they…read moredon't have ANY cars and never even called to give me an update that they don't have what I reserved. They had nothing. I don't understad how the only thing you do, you can't do. Don't list something as available when NOTHING is available and then with no warning leave customers hanging. I showed up two different times to pick up my car, on two separate occasions, 9 months apart and they left me hanging without a car to leave town with the day of. Such an unprofessional outfit. Will never trust them again. I'm guessing this happens basically everyday with this enterprise. How they stay in business is a mystery to me. Stay away, if you don't want to be totally stressed out the day of expected departure.

First time renting a car and the experience with Enterprise was great! Had no problems whatsoever…read morewith the rental car company. Everything was hassle free, and I didn't have any problems during my rental. Customer service was awesome. The customer service agent that was working when I went to pick up the car was top notch. She made sure I had a vehicle that I felt comfortable driving. When I come back to visit Springfield again and need to rent a car I will definitely be using Enterprise!

I forgot the people who helped me two weeks ago when winter storm Fern hit Missouri and there was…read morecrazy amount of snow on the road. I think their names was Ella and Jerry not 100%. First time renting a car Ella explained everything to me and got me a car for the snowy weather. Jerry in freezing temperature shoveled my car path and even pulled out my car for me when I said I never drove in the snow before. Gave me some tips everyone was super nice. This was the night of January 26, if I got the names wrong please let me know!

Staff is always friendly. I wish they had more vehicle availability's . But that is probably…read morebecause of their location?

Got a car from them because mine was being repaired. A week goes by I return it. They say "oh its…read moregot substantial hail damage". Neither my girlfriends car or my roommates has any hail damage. They were completely bullshitting. There has been 0 hail in the last week. I called them out on the bullshit and they keep hanging up. These people have been nothing but rude. They did this because I laughed at them when their new "hand in the key" policy got the keys locked in the car upon return. They did not do an inspection when I was there, they waited until the next day and then claim there is about 5 dents on the hood/roof that are not even visible (I showed up there and took my own pictures). This is absolutely insane!!

I was at Steinert's Greenhouse today shopping for plants when the owner, Theta Steinert, showed me…read morea printout a customer had given her of the review here by Courtney W. I 'm old enough and experienced enough that I am rarely shocked by anything, but I was truly shocked by this review. And I have to respond. I've been shopping Steinert's for more than 10 years and could not be a happier customer. I've also learned that the nursery has been in business for more than a century, has been operated by Theta Steinert for more than 40 years, and is known throughout the Ozarks as a source of excellent plant stock and superb customer service. Contrary to Ms. W.'s review, the nursery is so good with customers, so caring, kind, and helpful, that it has legions of devoted patrons; in fact, many of the nursery's original customers from 40 years ago still shop there. It might also be noted that Theta Steinert's kindness and generosity extend to having provided all of the 190 roses that made the creation of the Rose Garden in the Springfield Botanical Gardens possible and she continues to provide its roses today. She also donates many, many plants to community gardens and other enterprises. I think Ms. W.'s reference to "their wrinkly old fingers" reveals the true spirit of her review. It is, in a word, mean-spirited. It appears also to be wildly inaccurate. Theta Steinert has no memory whatever of Ms. W. or any "green bean incident' or "tripping incident". As for the latter, I can assure you from all my dealings with Steinert's over the years that Ms. Steinert and her workers would never, ever laugh at another person's misfortune. I know them as extremely caring people. I have also seen them carry out countless transactions with other customers while waiting to be served and have never once seen the least sign of rudeness. Steinert's commercial success through the years has been phenomenal, and in great part due to an unassailable reputation for caring customer service, contrary to Ms. W.'s review. Anyone who cares to verify these facts and get the real Steinert's story need only visit the nursery. Thank you.

Summertime produce customer = best tomatoes around /// bar none +++ great customer service +++…read moresuper plant stock ---- I buy lots of plants every year & I've never had a single plant go bad that I've bought there = much more than I can say about the rest of the nurseries in Springfield!!! aaahtex