At first I thought I was getting a great insurance company for my home and auto. My agent was…read moreattentive and contacted me often and was available to answer any questions I had. Then, when I was just about to sign the paperwork, he tried to raise the price on me. I reminded him of the price he quoted me; he went back to his supervisor and honored the original quoted price (as he should). Then a month later -- after I had signed all the paperwork and had the insurance for a month, an underwriter called me and asked some questions. Days later I got a letter saying my auto insurance was going up by $77 -- with no explanation. I have tried contacting my agent to ask why -- through calls, texts, voicemails, and emails -- no response for 13 days. Yesterday I tried calling the supervisor -- no response again! This is absolutely unprofessional and unacceptable.

Ramon. O provided great towing services- friendly, reliable, understandable, and effective delivery…read moreon an impressive time of arrival. Ramon surely deserves a raise, recognition, or some form of reward for his great contribution to AAA. Definitely looking forward to being a longtime member of AAA. Thank you Ramon!

Came here to sell my Nissan cause I'm moving the next day. Joshua was the best, he was trying hard…read moreto get me a good offer. I really appreciate that, will recommend my friends to come here and see him.

Joshua was a very professional and very helpful man which made our transaction go smoothly and I am…read morevery satisfied with his service. Will definitely continue to work with him. AutoNation of Buena park is the best. I will definitely recommend it.

I can't say enough good things about Joseph (Service Deparment) - I ran into an issue with my…read morerecently purchased vehicle, and from the very beginning he treated me with respect, kept me updated, and made sure I was taken care of every step of the way. Instead of passing me off or making me feel like just another customer, Joseph genuinely cared about finding a solution. He was honest, professional, responsive, and followed through on everything he said he would do. That's becoming harder and harder to find these days. Customer service like his is the reason people come back. If you're buying a vehicle or need help after the sale, I highly recommend asking for Joseph. He turned a stressful situation into a positive experience, and I truly appreciate everything he did for me. Thank you again, Joseph. You earned a customer for life.

Dear Toyota manager,…read more I am writing to formally lodge a complaint regarding the poor service I received at your location, specifically concerning the manager, Adriana M. This has been my worst experience at a Toyota dealership. My 2025 RAV4 is under warranty until November 2026, which was confirmed by Toyota of Orange and includes ToyotaCare bumper-to-bumper service. In November 2025, a tire was patched when it should have been completely replaced, and it has finally deteriorated. During my recent visit, Adriana M. refused to provide a new tire under this warranty. Because I needed my vehicle to drive to Palm Springs for work, I was forced to purchase a new tire out of pocket. I request full reimbursement for this expense. Furthermore, due to this poor service, I will not be using your location in the future despite its convenient proximity. I also intend to purchase another vehicle for my son soon and will be taking my business to Toyota of Orange instead. I expect a prompt resolution to this matter and look forward to hearing from management regarding my reimbursement. I also hope Toyota Corporate will review this matter. Sincerely, Adelina Carmen Hernandez

I had a great experience on my visit! Our salesman Mike C. listened to exactly what we were looking…read morefor and was able to find the best deal for us!

I recently visited Honda of City of Buena Park and was assisted by service advisor Renae Franco. I…read moretruly wanted to take the time to write this review because she deserves recognition. Renee's compassion, kindness, knowledge and customer service were exceptional. She went above and beyond to make sure I felt helped and informed. Her work ethic and the care she shows customers truly stand out. After having a difficult experience at Honda dealership of Westminster I appreciated the level of professionalism and service Renae provided. She represents what great customer service should look like. I sincerely hope this review reaches the right person because Renae has the heart, leadership, and dedication that a company needs. She deserves opportunities to continue growing within Honda. Thank you Renae for making such a positive difference in my experience. GOD BLESS YOU! Definitely know who to ask for on my next visit!!

My EV warning light came on several times and I was having issues with the charging on my Ariya…read moregoing offline. After having a horrible experience at Carson Nissan the week prior, I made my appointment at GG Nissan. The Service Advisor, Kaleb, listened to my concerns and kept me informed in a timely manner. I was relieved to hear that they had two EV Service Techs on site. Turned out that my battery failed the load test and had a bad cell. Luckily, the 12 volt battery was still under warranty so it was replaced. I also appreciated Justin, who was approachable & answered my questions regarding service authorization. Victoria, the cashier, was professional and explained my bill to me. Big thanks to Ace who made everything run smoothly. GG Nissan valued my time, so I felt the team went above & beyond to ensure that I was a satisfied customer unlike the other location. Moving forward, I look forward to giving them my business.

Bring your car to another Nissan dealership. This service center charges me for services and "found…read morenothing wrong" when I brought it in for a system error. They told me they ran diagnostics and just needed to jump my car. Less than 24hrs later the same issue happened again. I brought it to another mechanic and they were able to find the issue in less than 30 minutes and clearly articulate the issue to me. AGAIN, DO NOT BEING YOUR VEHICLE TO FET SERVICED BY THIS NISSAN DEALERSHIP. The service was less than courteous, I'm not expecting to make a new friend but they could at least act like they cared.

After a very disappointing experience at Fontana Hyundai, we returned here where we bought two…read moreHyundais last year. Jacob Borrero was our sales representative and was very attentive and patient. We found a 2018 Sonata with about 36,000 miles on the internet. We bought it for exactly the internet sale price. (Unlike Fontana Hyundai who had a similar car but added on thousands of dollars in dealer add-ons and refused to sell us the car at the advertised price - see my review). We then decided to trade our '24 Palisade for the '26 Palisade Hybrid. Jacob was very professional, friendly, and pressure-free. He was one of the reasons we bought two cars again. Despite any "deals" out there from other dealerships, we've learned our lesson and will always shop at this store. If you want an honest interaction and sale, this is the only stop you should make. Thank you Jacob (and Norm Reeves) for a wonderful experience.

I recently purchased a new Hyundai from Norm Reeves Hyundai after a friend who works for Hyundai…read moreCorporate helped me secure an excellent pre-negotiated price. The dealership had exactly the vehicle I was looking for, and that's how I was introduced to Joseph Calderon. Joseph was excellent throughout the process. He was responsive, friendly, and communicative from start to finish. He sent photos of the vehicle, coordinated my appointment, answered my questions, and made sure everything was ready when I arrived. He did exactly what you hope for from a salesperson, and I appreciated his professionalism. He even checked in with me after the purchase to make sure everything was going well, which was a thoughtful touch and speaks to the level of service he provides. The only reason this isn't a five-star experience was the finance process. I was paying cash, had no trade-in, and had already agreed on the purchase price, so I expected a quick and straightforward transaction. Instead, I sat through multiple presentations for extended warranties, service contracts, glass coverage, LoJack, paint protection, and other add-ons. I understand these products are part of the dealership's business, and I don't mind being offered them once. However, after clearly declining several times, the continued sales pressure became frustrating and unnecessarily prolonged the process. The same approach continued in the finance office before I was finally able to complete the paperwork. Despite that, I left with the exact vehicle I wanted at the agreed-upon price, and Joseph made the experience as smooth as he could. If the dealership streamlined the finance process and respected a customer's decision after the initial offer, this would have been a five-star experience. 4 stars

Erin provided us with excellent customer service! We had a reservation but unfortunately arrived…read morelate. She was incredibly kind, respectful, and helpful, and took the time to explain the rental process to us. Despite us being late, she was still able to get us into a car, which we really appreciated. What impressed me most was how well Erin handled everything while being the only person in the office. The phones were constantly ringing and several customers were waiting, but she made sure to acknowledge everyone who called or walked in. She answered questions, helped each customer, and still managed to keep everything moving quickly and efficiently. She never seemed overwhelmed and treated everyone with patience and respect. Thank you so much, Erin! You were extremely helpful and made our experience so much easier. Amazing customer service--we truly appreciate you!

I rented a vehicle with them while I waited for my car to be fixed. My car took longer than…read moreexpected and my return date was coming due. Erin was super kind and beyond helpful and let me know that I can extend my rental as long as it was within my deposit and gave me a general idea of how much longer I could rent the vehicle for within my deposit. Thanks Erin!

We are not official clients of this dealership. My parents bought their 1999 Suburban from a…read moredifferent location a long time ago. When the DMV renewal registration came in around March 2025, it required a smog check and for some odd reason, a recall that decided to show up in that renewal that was originally issued in 1999/2000--a 26 year old recall! We had trouble getting the vehicle to pass smog and had to balance my now-late father's deteriorating health at the time, meant we had to place everything on hold. My father passed in February of this year and revisited this project in July. Got the smog to pass in late August, but then hit the roadblock with the recall. Enter, Mr. David Canche. This whole process took about a month but mainly due to my availability due to work, only being available on weekends and the time it also took as the gentleman escalated from within on how to address the issue. All in all, I had to step in on a day I thankfully had off from work and complete some paperwork. To my understanding, that paperwork was forwarded to GM, who then closed the case with the DMV and removed the recall requirement. I waited a little over a week before I called the DMV, just to ensure enough time was given to have their systems update. I called the DMV this past week and indeed, we were in the clear to pay the renewal registration and receive the updated registration and associated tags. Went to AAA this pay Saturday and happy to say that I am forever thankful for Mr. Canche's professionalism and service! - Ramiro

First-time Chevy owner, and this location was recommended to me, so I came in expecting a much…read morebetter experience. Unfortunately, it will also be the last time I come to this location. From the moment I arrived, the staff wasn't particularly warm or welcoming. As a new Chevy owner, I expected at least a little enthusiasm and a customer-service experience that would make me feel good about choosing the brand, especially when bringing in a brand-new vehicle. Instead, the entire experience felt very impersonal. The facility itself didn't help. The place felt incredibly outdated and uninviting. Between the décor, seating, and overall atmosphere, I honestly couldn't decide if I was sitting at the DMV, a gas station, or in an old hospital waiting room. There was nothing comfortable, polished, or remotely premium about the experience. It was actually pretty pitiful. I understand that a dealership service department doesn't need to feel like a luxury hotel, but there should still be some level of pride in the facility and an effort to make customers feel welcomed and comfortable, especially when people may be sitting there for an extended period of time. As someone who is brand new to Chevy, this was definitely not the first impression I was hoping for. I'm already starting to wonder if this is simply what I should expect from most Chevy dealerships, but I'll be trying another location for my future service needs before making that judgment. Coming from years of owning a Mercedes-Benz Fletcher Jones and having my vehicle serviced in Newport Beach, the difference in the overall experience is worlds apart. It actually makes me somewhat regret my purchase. When you invest in a vehicle, the ownership experience doesn't end when you drive off the lot. Service, hospitality, the over all dealership maintenance and how you're treated afterward are all part of the experience you're paying for, and unfortunately, this fell very short of what I'm accustomed to.