Absolutely worst service ever, the guy on the phone shouldn't be working there. He is very rude and…read morewill just block your number instead of helping you. Zero rating

We requested lock out services from AAA Castaic towing was assigned. Originally it said 30 min then…read moreI received a call from Juan. Juan said he would be here in 10 min. Juan unlocked our car in no time. He was very polite and professional. Thank you so much!

I wish I could give 10 stars! To simply put it- I was stranded in the middle of nowhere and Roy…read moresaved me!! I needed an 80 mile tow and other tow truck services were trying to charge me between $1000 and $1200. Not only that, some of the other tow truck companies weren't even willing to come to where I was. Roy showed up promptly. He was courteous and professional. And gave me a very fair price. I highly recommend Roy and Rapture Auto Towing.

Roy arrived very quickly and jumped my daughter's car that had a dead battery clear across town…read morefrom us. Had her up and running before we could even get there. Great customer service too. Thank you Roy!

This place is outstanding! After overheating and breaking down in our Ford Transit van in the…read moremiddle of nowhere, we called multiple towing places at 10 pm and nobody was available to pick us up. After getting rejected for hours by different tow companies, I got the chance to speak with Luz. She helped us figure out where to go, recommended an auto repair shop that she trusted and made sure we were safe. She kept in contact even after she was off for the night to make sure we were picked up and safe. I cannot thank Luz enough and everything she did for us! Driver Mark came and picked us up and made sure we were comfortable and was very nice. Helped us park our car after being dropped off and showed us the nearest hotels we could stay at and offered to drive us there. I have never experienced such great costumer service and would give these guys more stars if I could. Thank you Luz and Mark!

Our Suburban broke down on the Grapevine and Golden State Towing was super responsive and fast…read more They picked us up within 20 min. The driver was super friendly and made my wife and kids feel super safe and secure despite being on the side of a busy freeway. They made a stressful situation easy to navigate. Great company.

The first time I was serviced by City Santa Clarita Towing, I was involved in a car accident on I5…read more CHP sent them to recover my totaled car. My car was stored at their yard until the insurance could pick it up. The driver and receptionist were so helpful during such a hectic time. Because I had a good experience the first time, I called them a second time when my temporary car broke down. I waited about 10-20 min tops (I've waited hours for a flat tire with other companies) The driver was quick and professional. Insurance couldn't cover this one but the price for the tow was reasonable.

1 Star - Heartless Experience This was an awful experience…read more I was in the middle of loading my vehicle from midnight onward. My car was parked in my driveway. I went inside briefly, and by 3 a.m. it had been towed with no warning at all. Being stranded in the middle of the night while moving is stressful enough this made it so much worse. This did not feel like public safety; it felt like a money grab. Extremely disappointed with how this was handled.

We've used them for years - their drivers are VERY PROFESSIONAL AND POLITE - Not Interested in…read morecalling anyone else! Ladies in the office are very helpful and professional as well.

Being in a strange situation and having to get a car towed sucks. But when you work with a company…read morelike these guys they take. Little weight off your shoulders. Specifically Janet. From start to finish she was the absolute best. She kept me in the loop about the whole situation about the vehicle. She was honest and upfront of every cost and explained everything to make me at ease. Whoever is reading this make sure she gets the praise she deserves. Had a terrible family day and she literally turned my day around. Thank you Janet!!! You are the absolute best. Thank you for helping me and Lydia

If Castaic towing is your towing company to come get u well don't hold your breath for too long…read more I am part of the many bad reviews on this yelp app and I am going to put mine because I am here with a friend on a Saturday night sitting in the car being told hour after hour that they're coming and still here doing nothing in my car paying for a membership that's supposed to save me from these hassles Anyways hope that helps After two hours of waiting, I've bombarded the texting system that AAA responds with and they provided another towing company velocity towing to come get me and it only took him 15 minutes to get here So if AAA tells you, Castaic towing is your provider keep asking them for a different towing company so that way you don't waste your time with Castaic towing

The driver arrived in a timely manner. He had the SUV hooked up and ready to go in a few minutes…read more Like the quick response. Thanks Vicente!

I needed the Auto Club of Southern California (Tri-A) to assist with my vehicle, some guy by the…read morename of Paul called me and was extremely condescending with me and said Triple A would not cover my tow and it was going to cost me out of pocket. When I said I wasn't going to pay them a dime and I already pay the auto club for the services and he was contracted to provide those services, he began cursing at me. I simply hung up and called the auto club back and filed a complaint. Auto club called Paul and he lied about what happened on the phone. Don't use these guys for any service!

** NEGATIVE STARS IF IT WAS POSSIBLE **…read more Absolutely the worst service experience I've ever had. I was assigned this tow truck company through AAA Roadside Assistance when I was stuck on the side of the freeway in 100-degree weather. They initially gave me an ETA of 35 minutes, which seemed reasonable. However, after 30 minutes, I called to check how close they were, only to be told it would be *another* hour! When I asked how that was possible if they had already said 35 minutes, the woman on the phone said she would call the tow truck driver and get back to me. I waited another 30 minutes--no tow truck, no call back. I tried calling them at least 30 more times, but they stopped answering altogether. Being stranded on the freeway in the heat is stressful enough, but this company made the situation so much worse with their lack of communication and unprofessionalism. If you value your time and safety, avoid this tow company at all costs.

Beware of buying a car here may put something on the car to trick the system so the Check engine…read morelight goes off and did not sign the lien paperwork correctly so now I'm stuck with a car can't do anything with

I had to have my vehicle towed this week. Route 66 dispatched a truck to my location about an hour…read moreand 20 minutes after I made the first call. When the driver arrived he quickly and safely loaded my vehicle. I then climbed in to the cab of the tow truck. This cab was immaculately clean. I was quite impressed with the driver and his pride in his truck. He took me to my home and then safety dropped the vehicle at the selected shop for repairs.

Fast, affordable, professional. They were quick, careful and sent pics of pickup and delivery. Very…read moreprofessional and would definitely use again

Wonderful experience, price, and professionalism! Thanks so much for all your help with my car and…read moregoing above and beyond.