I had a bit of an ordeal on Saturday after losing my only car key during a hike. When I first…read morecalled Castaic Towing, I was frustrated to learn they couldn't tow the vehicle without a key due to company policy. At the time, I'll admit I wasn't thrilled. But here's what really impressed me: instead of just saying "sorry" and moving on, they went the extra mile and contacted a competitor on my behalf who could handle the tow under those circumstances. That kind of professionalism and thoughtfulness matters. Policies are policies -- I understand that -- but taking the time to help me find a solution when they couldn't do the job themselves speaks volumes. Customer care isn't just about saying yes; it's about helping people move forward. I truly appreciated that.

I requested a tow of my personal daily driver Transit 250 van…read more The driver saw into the back of my van. It wasn't empty, it has personal items inside, like clothes and a hammock. Only after hooking me up and putting me on the flatbed, and as I was sitting in the cab with the driver, he handed me the phone to his dispatch. The dispatcher said AAA does not cover commercial vehicles. I explained it is not a commercial vehicle. It is my personal daily driver. They then said the van had to be emptied to be towed. I was in Santa Clarita needed to get it to my car alarm installer as I thought the issue was with my aftermarket car alarm not my battery. They charged me $350 to go 25 miles. We called AAA and they said this is not the case. I have filed a complaint with AAA. Screw you, Castaic towing for the predatory practices. Obviously zero stars of available.

I wish I could give 10 stars! To simply put it- I was stranded in the middle of nowhere and Roy…read moresaved me!! I needed an 80 mile tow and other tow truck services were trying to charge me between $1000 and $1200. Not only that, some of the other tow truck companies weren't even willing to come to where I was. Roy showed up promptly. He was courteous and professional. And gave me a very fair price. I highly recommend Roy and Rapture Auto Towing.

Roy arrived very quickly and jumped my daughter's car that had a dead battery clear across town…read morefrom us. Had her up and running before we could even get there. Great customer service too. Thank you Roy!

This place is outstanding! After overheating and breaking down in our Ford Transit van in the…read moremiddle of nowhere, we called multiple towing places at 10 pm and nobody was available to pick us up. After getting rejected for hours by different tow companies, I got the chance to speak with Luz. She helped us figure out where to go, recommended an auto repair shop that she trusted and made sure we were safe. She kept in contact even after she was off for the night to make sure we were picked up and safe. I cannot thank Luz enough and everything she did for us! Driver Mark came and picked us up and made sure we were comfortable and was very nice. Helped us park our car after being dropped off and showed us the nearest hotels we could stay at and offered to drive us there. I have never experienced such great costumer service and would give these guys more stars if I could. Thank you Luz and Mark!

Sean and another kind Golden State Towing Co. colleague saved the day- twice…read more This afternoon, my car inexplicably overheated and AAA dispatched Golden State Towing to get me off the road and to O'Reilly's for oil. Then briefly back on the road, my car's temperature gauge rocketed to red in less than 2 minutes as soon as we merged onto I-5 N, leaving us stranded- again. Despite a surge in road rescues because of the 106-degree temperature outside (probably 120 degrees in the car), Golden State responded as quickly as possible and towed us back- free of charge- 18 miles to a AAA diagnostic center despite my bare-bones AAA membership only giving us a 5-mile towing limit. Golden State towed us twice at that distance, no out-of-pocket. Polite, responsive and very helpful especially since I was trying to comfort my sobbing, overheated and very stressed little boy, I give Golden State Towing a huge thank you for their service. And to the SCORES and SCORES of truckers in their 18-wheelers whizzing past us and even slowing in traffic while my sobbing little boy and I stood on the shoulder because it was TOO HOT to be in the car as the thermometer spiked despite the danger of exiting our car next to that fast-moving freeway: HOW could you, in all conscience? I hope some of you long-liners are reading this and feel an appropriate level of shame for leaving a desperate mother and crying little boy on the side of the freeway. A Good Samaritan driver eventually pulled over and we stayed in his air-conditioned car for 45 minutes until our tow arrived. Blessings to him.

The first time I was serviced by City Santa Clarita Towing, I was involved in a car accident on I5…read more CHP sent them to recover my totaled car. My car was stored at their yard until the insurance could pick it up. The driver and receptionist were so helpful during such a hectic time. Because I had a good experience the first time, I called them a second time when my temporary car broke down. I waited about 10-20 min tops (I've waited hours for a flat tire with other companies) The driver was quick and professional. Insurance couldn't cover this one but the price for the tow was reasonable.

I had a great experience with City Sant Clarita Towing company from start to finish. The staff was…read moreprofessional, courteous, and very responsive. I truly appreciate their efficiency and professionalism, and I would not hesitate to recommend their services to anyone in need of reliable towing.

We've used them for years - their drivers are VERY PROFESSIONAL AND POLITE - Not Interested in…read morecalling anyone else! Ladies in the office are very helpful and professional as well.

Being in a strange situation and having to get a car towed sucks. But when you work with a company…read morelike these guys they take. Little weight off your shoulders. Specifically Janet. From start to finish she was the absolute best. She kept me in the loop about the whole situation about the vehicle. She was honest and upfront of every cost and explained everything to make me at ease. Whoever is reading this make sure she gets the praise she deserves. Had a terrible family day and she literally turned my day around. Thank you Janet!!! You are the absolute best. Thank you for helping me and Lydia

Called AAA due to a dead battery and was assigned Castaic Towing (Used to be Lyons towing all the…read moretime so not sure why it changed). Anyway, looks like I may have dodged a bullet after now reading all the past reviews. My personal experience was excellent. They arrived within the time frame I was told they would. Got a text to say they were on the way and then the technician, Mike, called to say he was almost there. He was very nice and professional and helped get my car started plus gave me tips on what to tell the car dealer when I take my car in. It was 4:30pm and I was in a parking lot so not quite the same as being stuck on the side of the road like other reviewers. But nonetheless time is precious so I was glad it wasn't longer. By 5:45pm I was on my way home.

If Castaic towing is your towing company to come get u well don't hold your breath for too long…read more I am part of the many bad reviews on this yelp app and I am going to put mine because I am here with a friend on a Saturday night sitting in the car being told hour after hour that they're coming and still here doing nothing in my car paying for a membership that's supposed to save me from these hassles Anyways hope that helps After two hours of waiting, I've bombarded the texting system that AAA responds with and they provided another towing company velocity towing to come get me and it only took him 15 minutes to get here So if AAA tells you, Castaic towing is your provider keep asking them for a different towing company so that way you don't waste your time with Castaic towing

I needed the Auto Club of Southern California (Tri-A) to assist with my vehicle, some guy by the…read morename of Paul called me and was extremely condescending with me and said Triple A would not cover my tow and it was going to cost me out of pocket. When I said I wasn't going to pay them a dime and I already pay the auto club for the services and he was contracted to provide those services, he began cursing at me. I simply hung up and called the auto club back and filed a complaint. Auto club called Paul and he lied about what happened on the phone. Don't use these guys for any service!

** NEGATIVE STARS IF IT WAS POSSIBLE **…read more Absolutely the worst service experience I've ever had. I was assigned this tow truck company through AAA Roadside Assistance when I was stuck on the side of the freeway in 100-degree weather. They initially gave me an ETA of 35 minutes, which seemed reasonable. However, after 30 minutes, I called to check how close they were, only to be told it would be *another* hour! When I asked how that was possible if they had already said 35 minutes, the woman on the phone said she would call the tow truck driver and get back to me. I waited another 30 minutes--no tow truck, no call back. I tried calling them at least 30 more times, but they stopped answering altogether. Being stranded on the freeway in the heat is stressful enough, but this company made the situation so much worse with their lack of communication and unprofessionalism. If you value your time and safety, avoid this tow company at all costs.

I had to have my vehicle towed this week. Route 66 dispatched a truck to my location about an hour…read moreand 20 minutes after I made the first call. When the driver arrived he quickly and safely loaded my vehicle. I then climbed in to the cab of the tow truck. This cab was immaculately clean. I was quite impressed with the driver and his pride in his truck. He took me to my home and then safety dropped the vehicle at the selected shop for repairs.

Prompt pickup of my vehicle and they did a Great Job! Thank you very much! appreciate the discount…read morefor placing a review

Simply put. OUTSTANDING! Eli is remarkable at his trade. My dealership wanted to send somebody…read morefrom Newport Beach to Camarillo to bring my 2024 BMW M850i 100 miles! Their tow truck company was going to charge an arm and a leg so I told them I'm going to find somebody on my own. To my luck I came across Eli's company on Yelp, and hit the jackpot! Eli is absolutely amazing at what he does. His communication is spot on. He is very informative. He handled all the information I needed with both dealerships, in terms of pick up and drop off etc. He was absolutely 100% professional, and put me at ease regarding the handling of my vehicle. I felt embarrassed, asking him if he transports high-end vehicles!? Lol. My car is a dime a dozen in a bucket compared to some of the other exotics that he handles daily. Not to mention some of the vehicles that he has in his own personal fleet. If anyone is reading this review, and is considering transporting their own vehicle, they should definitely consider him as his prices are beyond fair, but more than anything else his white glove treatment of your prized possession. Not only have I acquired a professional, who I will have as a lifelong go-to transportation provider but someone I can confidently refer to friends, family and business associates. Eli, a big THANK YOU for making the most important part of my ownership experience so memorable. Eli was so awesome about recording the on-loading of the vehicle so that I have some footage of my car making its journey from Camarillo to Newport Beach. He also let me know when he was pulling up to Sterling BMW in Newport Beach so I can record it being offloaded. Having these mementos is very important to car enthusiasts like myself. I'm super grateful to not only having gotten to meet Eli but to have used his services. I highly recommend him! Thanks Eli!

I just want to say that Jacob & Sons will definitely be my go to for towing services from now on…read more Outstanding service! Once I called and set up service , everything went smooth. Response time was very fast and they mad sure that even though the driver was coming to LA, the service time was fast as well. Price quoted was the price that was charged and with the economy we are in, fair in my mind. Thank you for a great experience! Keep up the great work!