Exceptional Service During an Emergency! My toilet tank suddenly broke and caused a major flood that soaked my entrance, living/dining room, and even leaked down into the garage. It was a stressful mess! I called Hers & His Plumbing LLC and they were at my house within hours. We already knew we needed a taller toilet bowl for my husband. The plumber, Tom, was fantastic. He gave us a very clear, professional estimate of what it would cost to repair the broken parts. After discussing it, my husband decided it was the perfect time to just upgrade to a brand-new, high toilet bowl instead. Tom handled everything efficiently and professionally. I am so grateful for their quick response time and highly recommend them to anyone in Florida looking for excellent service! read more

If you have any emergency repair, you just might have to wait three days. Don't count on them to call you. They love sending auto texts, but don't seem to care about actually speaking to you. This what happens when businesses think technology is a substitute for customer service. There is an old adage in small business; every point of personal contact increases the opportunity to provide first rate service. read more

Smelled gas in my garage. Had to dialed 911 was instructed to get out of the home. In my garage the only appliance that use gas is my water heater. Fire Department checked it and turned off the gas line to it. And instructed me to call the gas company check things out too. Did just so and the problem was is my water heater has busted, which in turn put the flame out on water heater and caused gas to seep through the air. Called my warranty company with the findings and water heater which I am covered. They sent Hers and HIs plumbing to my home. Who gave a quoted and additional higher fee than what my warranty was going to cover. I feel taken the advantage of therefore, I am asking for another person to come and check my water heater issue. The price he quoted was outrageous. Especially upon my research the price to replace my type of water heater is way less than what he was trying to charge me. The fact that he felt a need to question the fact that Fire Department shut it off made me wonder. I say this because he turns the gas back on to seek in my garage. Then said the pilot light needs to be lit. I told him no! the Fire department and the gas company have already checked the gas line issue and said it should not be lit again until it is fixed because it will just go back out. The gas company too said my water heater was busted it needed to be replaced. Which is a covered item under my home warranty. Of course, he found a way to line his pocket with an over cost to fix my issue. I am still without hot water and seeking others' opinions of this issue. Just something about this interaction did not set well with my spirit. read more

I had an afternoon appointment with HIS/HER'S PLUMBING. It was for the afternoon and I waited the full afternoon only for the guys to show up afternoon 6:00 PM. It was for a garbage disposal and within 2 minutes he said I need a new disposal. Not only was he late but he charged $50 for the visit. He also quoted me a $650 fee for a new disposal that could be bought at Home Depot for $165. This company will over charge even if they are late for appointments and for their overall service. Avoid them if you want to be treated in a fair manner. read more

Avoid this contractor. Warranty service sent them out. The guy turned on the water, saw the leak. Took a pic then left us with a $315 estimate. Never took it apart, check it thoroughly or attempt to repair. I ended up fixing it and scolded the warranty service. read more

This company was sent out as part of a program that my mother was enrolled in from OUC. I held my breath, having looked at their review status...of course I was concerned. When Cody came out to do a leak detection, he was nothing short of amazing. Professional, friendly, knowledgeable, he listened to my husband and my mother regarding our water intrusion. He took great care of us! Oh, and did I mention we found out he drove out from Ocala!... Two hours away from where we live! Yes, I would recommend them! All I can say is thank you, thank you, thank you, Cody!!! read more

They were referred to us by AHS which started out great when their ex-employee James. Simultaneously we filed an insurance claim w/ hippo. James came out and inspected the crawl space leak with my brother and wrote up the paperwork. Months has passed and after several calls between us and the company also with James including a mitigation company resulted in us having to file a new insurance claim. During this time the work was marked as complete by his and hers plumbing when no work has been done also sending in a picture of our crawl space for a pipe that has been there stating their plumber James did it when James stated himself no work has been completed by him but only a work up of what needs to be done. When we received email notification stating the work was done we called immediately and spoke with James who informed us that it was done so it doesn't look bad on the company. Whether that is true or not the fact remains that no work was done and the photo submitted by the GM is not work completed by their company. It's a constant back and forth with our insurance company because of it. No work was completed and somehow the GM wants us to contact AHS so they can send a tech out free of charge to verify that no work was complete. I recommend finding another company because this has been going on for months and stating work was done when the technician along with the independent adjuster and mitigation company are aware no work was done and still has to be done. Save yourself the heartache. read more

Tom came out because water was leaking from guest bath into guest room. Carpet wet, wall wet and he looked and said it's the floorboards leaking water and left. 10 mins later I did his job and realized water was leaking under the toilet onto the slab and running into the walls. Had to call him back out. He said the toilet moved. Yes, Tom, that is the problem. The toilet is literally sliding around, please fix with bolts, flange, o-ring, caulk it...just do something besides stare at it. That was too much work for him so he whined and left. Pull his card. If this company is doing warranty work they will do whatever they must to not actually work, only take the service call money. read more

Hers & His Plumbing Services - The water ruining our home - Plumbing Near Me - Orlando, Florida

I was referred to His and Hers through Thumbtack for draining issues in our bathroom. They were on time, thorough and the technician was careful and kept the work area clean. The prices was reasonable for the job that was done. The tech actually put the bathroom back in order, better than when he arrived. read more

Sent by American Home Shield. The first technician they sent out was very pleasant but did not have enough time to fix the problem. He did get approval from AHS to fix the problem however. The next day another technician came out who was very rude and obnoxious, pointing out everything that was wrong with my water heater and the re-pipe that was done (both these items were replaced by another contractor with American Home Shield). Whatever he told AHS, they now reneged on covering the claim. He did, however, very graciously offer to do the work at MY expense for $650. I refused and called a reliable plumber who came right over, fixed the problem in 10 minutes and only charged $240. Just shows what a rip-off this company is. read more

Thank you so much American Home Shields (my home warranty) for giving me Hers & His Plumbing. Felix was excellent and gave me detailed information of what my problem was with my shower head leak. I even had another plumber previously with the same issue but I did not want that plumber to come back to Finish the job. I was so impressed with Fleix that I will continue to ask for him at this company. read more

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Horrible service. They were sent to us through HomeServe. They sent us a form to fill out with details of the issue. We have a leak somewhere in our home and we do not know where. Water company informed us. The tech showed up and did not know why he was here. He did not have the right tools so they had to reschedule which meant we had to wait another 4 days. They were supposed to show between 12-3. When no one showed I called and was told they canceled that morning but they did not contact us. Wanted us to wait another 3 days. We had HomeServe find us another company. read more

Before I did this review I called this company multiple times to try to resolve my issue. Never did anyone ever call me back. I had worked with Nathan K. during the repipe due to some issue with how they performed the repipe. He corrected my issue and I was happy with the finished look. At the same time they were repiping my home the HVAC unit went out 10/6/2024. I asked if they would give a quote to replace this unit ($10,145.00) I approved to replace it. This is where the problems have been going forward with HVAC system. Whom ever installed the my system was not experienced or just had poor workmanship (per second HVAC company opinion). First issue was in December 2024 I got a power bill for my vacant home that was still being repaired from my slab leak for almost $400.00. I called Her and His about this. Nathan K. Called me and said they were no longer in the HVAC service since my install (This is not my problem its HER and His). He hired another company to come out and correct the installation mistake (apparently emergency heat would never cut off once the heat pump shut off). He never told me what they did to correct it. I asked him the help me with the $400.00 power bill since it was their fault. He said he would but never did anything about it. Going forward to September 2025. I have been try to sell or lease my home for 9 months (so no one is living in my home) with no luck. Finally I have a lease on it. The clients move in and start using HVAC system. 4 days later they call and said there is a water leaking up in my garage and back bed room floors. You can imagine how I feel at this point I got a sick feeling in my stomach (My I remind you I spent over $23,000 dollars with Her and His Plumbing to repair my home). We figured the leak was coming from HVAC system (This system is only 11 months old). So I called another HVAC company to come out. They found out the system was under charged with freon and the system was freezing up causing excessive condensation flow which flowed over the drip pan. Also they found ducting is not properly sealed at the supply plenum with no mastic tape, the platform was not leveled (this caused my floors to get wet) and NO PERMIT WAS PULLED FOR THE INSTALL OF HVAC TO LAKE COUNTY. We did do a permit for plumbing. What I want is accountability from this company to pay and fix my unit correctly? I have been patiently waiting for someone from this company to call but guess they got their money and they going to screw me. I am beyond pissed right now. The right thing to do is fix my issues ASAP. FYI, I am not going to let this go!!!!!!!! read more

This company was assigned to use from American Home warranty. They never showed up for there appointment.

If I could leave zero stars I would. Absolutely ridiculous company. I have AHS home warranty and this company was assigned. They came for first appointment...then left. Did not finish the job. In fact after he left a leak occured to condo below that we never had. . The technician said nothing he can do. He has other calls. FIVE appointments were made and every one of them cancelled. We had to call at the end of the time window to ask when they were coming. We then got one excuse after another of so sorry but need to reschedule. After the fifth cancelation they tried to make a 6th...a week later. Enough was enough. Absolutely terrible company . DO NOT USE. Can't trust them and totally unreliable. read more

Terrible. Do not do business with them! You have been warned. My home owners insurance called them to come out. Unfortunately my water heater was not under warranty. So Hers and His plumbing said I could pay their $100 service fee and they would order the part I needed. And when the part arrived, they would call to schedule an appointment and I would not have to pay again. Well, that never happened. They took my $100 and never ordered the part. They have been dodging my calls and claimed I never called back. They refuse to order the part. They refuse to call me back. They refuse to do the work they promised to do. That's the bottom line. They're thieves. Do not do business with them. read more

I had a plumbing leak behind a stucco wall. Old Republic Home Plan warranty sent His and Hers to repair the leak. The technician removed the pipe support and the water hose bib (faucet) to get to the leak. Unfortunately they fixed the leak but did not replace the pipe support putting the wall and the new pipe at risk for further and reoccuring damage so wall repair technician could not fix the wall. I had to get a different plumber as H&H were not available to repair for almost two weeks (they had been paid by the insurance company so no rush I guess). Unfortunately, I had to pay out of pocket and was not reimbursed. I had another issue with a stoppage to the house. Warranty tried to send them and I refused. So yes, if you feel the in network companies are not performing well you can request someone else. I'm providing 1 star as I believe the plumber should have known not to leave the pipe without a supporting bracket and sticking out the way the techician did. read more

Once they came out and I had superior service. The guy I had this time is an ass! We have FPL insurance for our exterior water lines . Apparently he said this one wasn't included because the water goes into the house So if it GOES into the house why do I have insurance to cover the outside water lines? Because I'm stupid for having it. It COVERS NOTHING!!!!!! read more

Very poor management and customer service. Plumber came out on 12/6/24 and diagnosed water heater as leaking and needed to be replaced. I scheduled replacement for about 2 weeks later but plumber brought the wrong size water heater and it wouldn't fit. I scheduled another replacement for 12/24/24 but a no show. I scheduled again for 12/31/24 and thankfully the plumber was knowledgeable and did a good job replacing the water heater. He forgot to give me (and I forgot to ask) the paperwork/warranty information so I called the office 2 or 3 times and was told a message was sent to plumber but I never heard back. I called again 1/31/25 and was told paperwork was on the side of the water heater. I asked if a plumber could stop by when in the area and get the paperwork for me bc the water heater is located in the crawl space and I'm unable to access it. I was told no bc of their work volume. I would Not recommend this company. read more

Wish you take star away, they are that bad. They responded to my home warranty on 12/22 for a broken water heater. Now 2/8 and even with weekly calls, I am still waiting on Brianne to reach out to Tech Joey on the status. They are horrendous, slow, incompetent, unprofessional and utterly useless and that the nicest things I could say. Avoid them, you'd better off you tubing it and completing it yourself. read more

If I could give no stars, I would. This crap of a business has rescheduled on us 3 TIMES!!! The Tech Terry Mcgarey has not kept us in the loop on his arrival when he's supposed to come and we keep having to call the main number, they call he doesn't answer them & all we need is for them to replace the water heater. DO NOT GO WITH THIS COMPANY! They are absolutely Terrible! read more

This place is a joke. I had water coming out of the front area of my sink, the employee decides to make a hole on the back area to see if the pipe was leaking. He stuck his hand underneath and in fact found the area I stated wet. So now he said my insurance company was sending someone to fix it, yeah that didn't happen So long story short don't get this company to come to your home bc it will end up like this. read more

Hers & His Plumbing Services - Hole - Plumbing Near Me - Orlando, Florida

Hers and His Plumbing (Orlando) came twice at home and did not do the job because they are incompetent and without tools and experience. Do not do business with them. Very deceived. I still have my valves that leaks. They did not want to do the job as they say that Water pressure is too high in my neighbourhood....... and my AMERICAN HOME SHIELD insurance did not cover that. He wanted to sell me a pressure regulator $800..... pouahhhhhhh Any reasons not to do the job. He told me to call a regular plumber.. that he would do the job. Very disapointed. read more

Nathan and Felix are awesome. The team at Hers and His follow up and they show up and work hard. They repaired/replaced my ductwork in the attic that was in a spot that other companies just would not touch. Their prices are fair. They are knowledgeable and helpful. read more

Absolutely awful!!!! Do not use! I will be filing a complaint with the BBB. They came out to look at our busted pipe outside our house, toilet that was making a slight noise when filling, shower handle that keeps turning, a leaky water heater & leaking tub faucet. They fixed the pipe outside shockingly quick and a lot cheaper then expected, replaced the valve on our toilet, looked at our water heater and said put a bucket underneath it, looked at the shower handle and said they'd break it more, then came the tub!!!!! We had a home warranty and they said everything would be covered besides the pipe outside. Ok great, they go to look at the tub that's dripping once every 20 seconds or so, nothing bad but figured since they were coming out we'd get it fixed. They broke the part in the faucet and said they had to look around and see if they could find one after about 40 minutes of sitting in their truck they said our home warranty wouldn't cover the tub and that it was going to be $500 in labor plus parts to fix the tub. Mind you, it was a leak! They completely broke the faucet to the point they had to shut the water off and cap it off. It is inoperable now. After fighting with the home warranty company and hers & his the warranty company said hers & his was responsible for fixing it. Hers & his said they'd send another tech out to evaluate it and see what the other tech did and get this resolved. Ok fine another day my husband had to take off work for them to come out. They came out and this tech wasn't even interested, told my husband he wasn't fixing it and that it was his problem. Sadly not even exaggerating. My husband said ok we'll I'll be leaving a review and calling BBB and he just shrugged and said ok and left. Worst company around. DO NOT USE THEM!!!! This is what they left behind. They completely capped it off read more

Hers & His Plumbing Services - Piping after the tech left - Plumbing Near Me - Orlando, Florida

Our home warranty company sent them out to look at our tankless hot water heater. The repair man proceeds to check the heater can't find anything wrong with it and states that our problem is our Fossetts our house is two years old this should not be happening on a brand new house waited a week to get a response never got anything out of them called three times on the third time was told that they would call me back with an estimate on how much it would cost if I had to pay out of pocket that was two weeks ago this is been going on since January 3 and I'm still waiting on an estimate I would not recommend them to anybody. read more

Terrible experience with Hers and His Plumbing company They actually put gorilla tape over the opening of the pipe I would never ever do business with them ever I don't even want them on my property that's how bad they are, I asked Homeserve not to ever recommend or send them to my home again in the future I can't even rate them professionals , Thank goodness my neighbors were there to witness the whole thing and they couldn't believe it either Gladys P read more

They don't understand the definition of "urgent" or "emergency". They submitted an "approval" request to the local warranty representative which in return Hers and His Plumbing refuses to follow up with the rep. Because it hasn't been more than 48 hours. I live in a state where it's hot all year long and without A/C on, it create major health risks and concerns. I expect a manager to respond to this as soon as they read it. This is ridiculous and Hers and His Plumbing is creating dangerous situations for home owners. read more

Call them and see how many visits it takes to repair. A simple sink leak fix has taken four visits. Parts always on order or the work order is canceled or lost or some other excuse. I think their team wants to just suck up the warranty company money and not actually do the work...at least here in Orlando. Oh and sink cartridge still has not been replaced. I noticed that they have not claimed this Yelp account and looking at the reviews I can see why. read more

Warranty company sent them out. After looking the leak for 5 minutes said that they could not fix because it was behind the wal. Three weeks later the wall is finally opened and they came back out and now can't fix it because it is in the crawl space and that's too wet and dirt. lesson learned if you need a plumber that can fix a pipe behind a wall or somewhere wet or dirty don't call this company read more

The NWFL technicians are top notch. Can't speak for the rest of the company but they do great here.

I had Her and His Plumbing Florida  come to my house today, Tuesday, February 23, 2021 to service my water heater because the overflow pipe that goes to the outside of the house from it is constantly flowing water.  I ended up with this company through a water heater repair plan I have with Duke Energy in which they sent the job to. The temperature and pressure release was replaced which was told was the problem and also that the 2 thermostat settings were set at a different temperatures, one higher than the other one, so they were both set to the same at a lower temperature.  The problem didn't stop immediately and was told that it should take about 1 hour until it cools down and it will stop, that if it does not to call back again.  Since it did not stop, I ended up calling again.   They sent someone different and this person said that wasn't the problem but the problem was the thermal expansion valve.  This was not covered under the Duke Energy plan.  Per their terms and conditions, it only covers if you need the water heater replaced or repaired.  Somehow it covered the other valve that was not the problem.  It was going to cost about $300.00 for this so I said no.  I had that repaired last year.  I told this to the second plumber that came and didn't matter.  Was still told there was nothing wrong with my water heater and that could be possibly the problem.  This shows that your plumbers have no clue what they are doing.  Also, they made the problem worst and now the pipe is flowing more water than before.  I contacted you back about this and you could not care less.  My water bill is going to be higher because of you. My water heater is from 2005.  The original that came with the house.  You said that there is nothing wrong with my water heater which is doubtful.  I say this because there is another owner here in the community that had the same problem that I am having and with the same original water heater and after replacing it the problem was solved. Of course, Duke Energy's water heater repair plan is useless, since is only good and they will cover it if the water heater has to be replaced. I called your company again regarding this after the second plumber's visit and you couldn't care less.  All that you did is transferring to this same plumber that just came which told me the same thing. Seems you are not only clueless and don't care, but also out to see how much money you can get no matter what. Based on my bad experience with your company and on my opinion I am advising people to beware of your company and look for a different one.  Save yourself the aggravation and money. I called Duke Energy to tell them what happened and they couldn't care less. A warning to anyone reading this and that has Duke Energy and if they are offered any of their protection plans not to waste their money like I did.  I also have their surge protection plans which after this experience shows that they are useless. Beware! read more

Hers & His Plumbing Services - Plumbing Near Me - Orlando, Florida

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Zach failed to perform his work in a manner that was professional. He broke the cinder block and concrete exterior of our home and drove away without telling us. He also left old screws and fittings on the floor and hanging from the walls. He also routed a pipe across the floor not next to a wall or out of the way. When I had him come back out to fix the exterior wall that he completely destroyed (an area 10-15x larger than the opening required for the pipe exit), he did not notify us of his arrival, did not complete the repair in a manner that is structurally sound (I am an engineer), and left behind a pile of mortar and broken concrete. If you want work performed in a professional manner, do not use Hers and His Plumbing. read more

Hers & His Plumbing Services - Broken exit by pipe. Large piece of concrete just shoved back in the hole. - Plumbing Near Me - Orlando, Florida

This was a warranty repair for American Home Shield. I made the request Friday Night and Hers and His contacted me via phone, text, and email Saturday morning for a Monday morning appointment slot. Jeff arrived promptly near the beginning of the window wearing a mask. My hot water heater is in a separated room off a carport, and I let him be, so I can't speak to if he had it on the whole time but it wasn't a concern. I told him my suspected concern of bad electrical elements given the symptoms, and the fact my hot water heater is almost old enough to drink. He was able to promptly diagnose the problem and replace both the bad heating elements and thermostat within an hour. So far, am happy with the service, countering the iffy reviews here. Will Update for any changes. read more

American Home Shield sent HERS AND HIS PLUMBING - FLORIDA LLC (BRE) to my home to repair my garbage disposal on April 13, 2022. The technician banged forcefully upon my disposal with a wrench. The disposal began working after the breaker was flipped back off and on. He ran a couple cups of ice down the disposal, told me to have a good day and left. I walked from the front door back into the kitchen and water was running out of my cabinet, I opened the cabinet and water was leaking from the disposal and the pipe. I went back to the front door but the technician was already driving down the street. I called and texted him with no response. I told AHS the issue was not fixed and is now worse. April 19th, the technician came back out, replaced the garbage disposal, refused to fix the pipe and left. I called the manager of HERS AND HIS PLUMBING - FLORIDA LLC (BRE)  and have never received a call back. I contacted American Home Shield April 19th immediately after the technician refused to fix the pipe, was told it was getting escalated. Called again on April 22nd, spoke to Ann, again was told it was escalated. May 2nd called again, same story. May 9th called again, was told she cannot transfer directly to a supervisor but can escalate, was told this is between me and the contractor, and also that the do not keep records of things being escalated. TO THIS DAY I AM EMPTYING A BUCKET every time I do my dishes because THEIR TECHNICIAN BROKE MY PIPE. read more

I would not recommend this company. I paid him $100 and nothing was done to fix my sewer problem He wanted to come back and remove the toilet, among other things, which I would not agree to. I finally found an honest couple of plumbers who had the work done in about 2 hours, a fraction of the cost other plumbers wanted to charge me and all the work was done under the home, without removing the toilet. These kinds of "professionals" are everywhere. They don't know that I check their ratings and reviews before and after I talk with them. I research what the repairs should cost and,if they are way above average costs, that tells me a lot about them. read more

I would NEVER use this company if it wasn't for the warranty provide from Orlando Utilities. I made an appointment as I had Doctors appointment all day. The appointment was for between 5 pm, and 8 pm. I was not home when they showed up, (sometime after 3 pm). I came home about quarter to four, with a message saying they were here around 3:30 pm. I called the home warranty company, and they tried everything to have Hers and His to come back out. They flat refused, and said they would make an appointment sometime the next day. I can not flush the toilets, take showers, or any other water usage. I will be reporting this to the insurance company, as well as Orlando Utilities. read more

Horrible customer service even broke our faucet before calling to see if repairs were covered. Will never recommend or use again.

Certain things were said and done that made us believe we were dealing with a shady company. I will never do business with these people again. read more

We have water heater coverage through duke energy. When our 20 year old water heater ruptured Duke Energy dispatched Hers & His Plumbing. They were very professional and fast. Plumber had us send him photos of our water heater and he picked up a replacement on the way. Duke covers up to $1000 so no cash out of pocket. We will definitely use them in the future if need arises. read more