Herrschners basically scammed me out of $70 when I ordered online. I ordered $243 worth of yarn and they sent me partial the order missing $70 worth of yarn. I was new to ordering with them online and had no issues before except the time when I was new and since I didn't respond to their email they cancelled the order without telling me. So I missed out on a lot of yarn that was being discontinued. But the worst slap in the face is this. I called a bunch of times and kept getting the run around before someone finally got me to the shipping manager Leann S. and she said because they weighed it and it matched the box I got, basically I received the order and there's nothing they can do. I'm so livid right now, even the bank hasn't helped me. I don't know if it was a mistake on their end but they charged me for items I NEVER GOT. Liars. I am never buying from them again. I wonder if I should call the police. read more

Good Craft Section - Loved the Puzzle of Disney's 40,000 Plus. It's worth every penny. Delores get prepared - Get this group prepared to do this puzzle. read more

I was given excellent service by an answering service woman by the name of Pam. Boy she went above and beyond to try and locate a yarn for me. I had never guessed she wasn't in the store untill the end of our convo. Thanx Pam!!!! read more

I've placed several orders with this company over the years for knit and crochet kits and supplies. I've been consistently disappointed with the terrible quality, low quantity, and high prices of each order. Herrschners yarn, for example, is full of knots and flaws, difficult to work with, and scratchy and uncomfortable in the finished product. My last run-in with their non-existent customer service sealed the deal: I won't order from this company again. I expect a company to back the products they sell, apologize when they are lacking, and work to make up for the customer's trouble. My last order was for a simple crochet afghan kit, and the kit didn't contain enough yarn in 1 color to finish the last 2 rows. I found this out 20 months after purchase (single mom, 2 special needs kids: I need the calming effect of stitching, but I don't actually find a lot of time to fit it in.) Herrschner's customer service first refused to believe I had placed an order (the rep on the phone essentially called me a liar), refused to accept my claim even after I sent proof of purchase (credit card statement details, along with Paypal invoice showing the exact items I purchased), and multiple times told me that they had no obligations to supply the missing yarn. They made no offers for store credit or refund; no one apologized for the kit, or asked me what they could do to help. All reps I spoke to by phone (Kathy and 1 other) and via email (Chantress) were rude, dismissive, and unhelpful. Their advertised "100% Guarantee" means absolutely nothing. I would not recommend ordering any products or supplies from this company. read more

I have placed a few orders with Herrschners and have not had any problems as far as receiving what I ordered. In fact, I introduced my mother-in-law to them as well. However, I have recently had to deal with their customer service and have found it severely lacking. My mother-in-law bought a latch hook kit through Herrschners as a birthday gift for me. The latch hook it beautiful and will look great in my sons' bathroom if I can ever get it finished. I have been working on it since October and was finally getting to a point where I could see the light at the end of the tunnel. However, I noticed that I was on the last package of the royal blue and based on how many I saw in the bag and how many stitches I had left I knew there was not going to be enough of that color. I actually counted how many stitches I had left from the pattern, which was over 800, and tried to count how much yarn was left in the package, which was about 300. Then I called Herrschners and told them that I was not given enough yarn. The man I talked to said that the pattern calls for two packages and since I have one they could only send me one more. I told them I knew one more package would not be enough but they refused to send me more than one. Well I decided to work through the pattern using the other colors while I waited for them to send me more royal blue. Not long later I ran out of what was originally included in the kit. I kept work on the sections that don't use that color until I ran out of the white too. At that point I went through and counted how many more stitches I had of each color and determined that I still had 697 stitches in royal blue and a couple hundred in white. After talking to the first guy at Herrschners I was told that each package has 400 pieces of yarn in it. At that point I still had not received the package of royal blue that I had ordered so I called Herrschners again. The man I talked to ordered the white and then I told him that I had 697 stitches left to do for the royal blue so I knew a package of 400 would not be enough. I was told that they want me to use up what I have been sent before they send me anymore, which means I will have to wait when I run out of the next package of royal blue while they send me another package that I have already told them twice I will need. Also, the second guy I talked to said that they can only do this for me twice so I asked what would happen when I run out of the royal blue again since he said they can only do this twice and he said he made a note so there should be no issue. He also had the nerve to tell me that they include the amount of yarn that is needed to finish the project, like I am wasting the yarn or something. I told him that they obviously don't since I have run out of two colors. I have completed the project using the rest of the colors but there is currently a lot of empty space while I wait for the rest of the yarn to come in. read more

This company has a terrible online order entry process; there is no place to see ship to address when you place order from your account; they do not send out electronic email confirmations. They shipped an order to an address they claimed I put on the order which was an old address that I know I would have changed. Then UPS left pkg at door of empty house and by the time I found out where my order was, and sent someone to pick it up, it was gone. Herrscherrs would give me no satisfaction on this claiming they would only replace order if it was returned to them. Through a combination of their errors and UPS leaving pkg at an obviously empty house, I am out-of-pocket what to me is a significant amount. I would only recommend you order from this company by mail or phone. read more

I always try Herrschners before I look any where else for an item, to knit, latch hook or needle point. Herrschners is my favorite shopping on line and when I do call in the order they are very helpful if I have any questions at all. When ever I go back to WI to visit my relatives I go and visit Herrschners store also. Keep up the good work. read more

I love spending time browsing here. Wishing the physical store would expand to accommodate more brands and types of yarn. It is difficult to find more variety of cottons, bamboos, and wool blends in the store. I wish they had more of these than the over abundance of acrylics. read more

I ordered Caron Simply Soft Stripes yarn from Herrschners. Caron, the manufacturer, is creating a new version of Stripes that is thicker than the old version and is made in a new country. Herrschners had the old version, the 4 oz. skeins, on its website. I ordered the old version. Herrschners sent me the new version. When I called to complain, Herrschners customer service had no idea of the change. They finally told me that I could send the yarn back, but I had to pay for shipping. I make newborn baby caps for the local hospital. It comes out of my pocket, as would the forty-some dollar return shipping. Using the new, thicker version to crochet the newborn pattern comes out as a six-month old. Herrschners didn't acknowledge the change to me, but I notice that they did make the change on their website. I wrote a review for the new version of the yarn, and Herrschners has not posted the review. read more