1. The Simple Sparrow

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Appleton, WI

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The Simple Sparrow

5.0 (1 review)
Closed • 10:00 am - 2:00 pm

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7 years ago

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KK Sew & Vac

KK Sew & Vac

5.0(6 reviews)
1.6 mi

Justin did an amazing job servicing my 10 needle embroidery machine! He stayed dedicated to finding…read moreout what was wrong and fixing it. He was very patient throughout the whole process when I would have been frustrated out of my mind! Richie was also so knowledgeable about embroidery. He shared many so many tips with me that he has learned from his past experiences embroidering. It's hard to find someone that knows a lot about machine embroidery, but Richie is that someone!

I had a great experience getting my vacuum repaired here!…read more I searched the Eureka website and found Kaukauna Vacuum listed as an authorized retailer and service provider for Eureka vacuums. When I called Kaukuna Vacuums, they told me that Heath handles all warranty repair issues and that I could reach him at the store after 1pm. Heath stays pretty busy running around to their different KK Vac & Sew locations in the area, but I finally reached him and he explained the warranty repair process. First, I called Eureka Customer Service Department (1-800-282-2886) and verified my warranty by reading the product number on the back of the vacuum. NOTE: Don't take your vacuum to an unauthorized repair shop as this will invalidate the warranty! Second, I explained the issue I was having with the roller brush and verified that it was not a belt issue (not covered) nor due to improper use. Third, the Customer Service Representative processed my request and emailed me the case number and warranty request. Fourth, I dropped off my vacuum along with my warranty request form and Heath took care of the rest. Easy Peasy! Heath was very friendly and helpful when I dropped off my vacuum and seemed quite knowledgeable about common vacuum issues. He knew exactly about the issue I was having with my roller brush and tried to fix it for me on the spot. Unfortunately, my vacuum was a bit more complicated and needed more troubleshooting. The good news is that when I went to pick up my vacuum I found a BRAND NEW vacuum waiting for me in the store!! Apparently, Heath talked with Eureka about the parts needed and they decided to issue a full vacuum replacement - WOOHOO! Whether you're coming here for a warranty issue or vacuum repair, you're in good hands and the staff are all very friendly and helpful.

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KK Sew & Vac
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The Simple Sparrow - artsandcrafts - Updated November 2026

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