Horrible service our floors was still dirty after service and when we called in to complain they…read moresent a supervisor out we showed him the dirt Nothing was done and now they are trying to charge us for a second visit when supervisor came out, save the stress go somewhere else

Isabel and Maria are an amazing team. They are very careful with delicate items…read more They move heavy items. They clean up before they leave

I don't even know where to begin with how amazing this company is--we experienced for the first…read moretime a homeowner's worst nightmare, which was our kitchen & laundry room flooded while we were on vacation for a couple of weeks. Not only did we have a lot of water damage inside & outside, but also black mold inside our floors and walls. From the initial phone call to having someone come out for an estimate to finishing the project-- the team (Kirby, Ryan, & Trey) were nothing short of amazing. Not only were they the best price out of all four estimates that I received, but they were the only ones from the very beginning who seemed like they genuinely cared about my family, educated me throughout the whole process, & guided me on what needs to be done after they are finished. The response time 10/10. The communication 10/10. The efficiency 10/10. This situation happening to us was terrible, but those three (Kirby, Ryan, & Trey) made the process easy. Kirby especially went so above and beyond for us--calling numerous plumbers for hours for me, communicating with others who were working on my house besides Servpro, & him and his team even came out on a Saturday because they wanted our house done for us. Thank you all so much for everything, you guys deserve so much praise!!!! p.s. extra thank you ryan & kirby for putting my trash cans back inside after trash day

Extremely disappointed in this company's customer service. Austin Allen was the one who came to my…read morehouse to do the inspection to give us a quote. After many, many calls back and forth because neither us, or the insurance agent got the quote that was supposedly sent out, Austin just stopped answering his phone, and didn't return any of our calls all together. This was extremely disappointing after being told by Austin himself that someone would be able to start on the job that same week. Not sure why he couldn't have just said they weren't interested in the job, instead of leaving us hanging for weeks.

My family hired them to do a clean-up recently. We were told they would be there early in the…read moremorning. We had to call multiple times and were consistently told that a person was on the way and only a few minutes out. By our third call we were ready to call another company to do the job instead. We eventually were told the guy they chose to clean our room had a late night and was unable to make it. A different cleaning crew arrived a little after our phone calls and 5 hours later than anticipated. The men that came to clean were very sweet but did a rushed job. We allowed the owner of the house to return and there were still bodily fluids all over the room with body tissue and other materials. It not only traumatized him but enraged him. I personally went in with another family member of the deceased and cleaned the room with bleach until my lungs burned and I couldn't see. I called and spoke to the manager, Ken, and he said another crew could come out and clean up the rest. The owner of the house did not want them to come back out (understandably). They cleaned the majority of the mess, but for family members to have to clean up after they pay an expensive cleaning crew to do it for them is unacceptable.

After we moved to Reno about five years ago, we had some items we no longer needed. At that time we…read moredid a little research and found that we could take them to the Lockwood landfill at no charge. The contents included a queen bed mattress. We do not often need to get rid of a lot of stuff or big and bulky items. However, we have maintained a hide a bed couch mattress and memory foam topper in the bed of our truck because we have used it for camping in the past. It has been a few years since we have used it and are ready to graduate to something other than sleeping in the truck bed while camping. We needed the truck bed to move landscaping materials. So, we checked out our options for disposal of the mattress. We heard there was a transfer station in Stead which is much closer to our home than Lockwood. We needed to get rid of a hide a bed couch mattress we have used for years in our truck bed as a place to sleep when camping. My wife called waste management and confirmed they were open and off we went. The employees were friendly and helpful and let us know that they have to charge at this location for the mattress disposal but that Lockwood continues to take them for free. We did not have the time to drive out to Lockwood and therefore opted to pay the disposal fee of $44.56. While we didn't love paying to get rid of garbage we would encourage others to either pay the fees necessary or drive out to Lockwood to dispose of these items. Don't dump your unwanted items in the desert!!! Be responsible and do your part to keep our deserts free of trash and debris.

If you are looking for a cheap and quick place to dump your trash in the Reno-Sparks area this is…read moredefinitely the place to go. This location does not seem to be busy and tends to be cleaner than the other Waste Station sites. Workers here were kind, friendly and professional. Workers joked and had a jovial personality.

This was the first time I visited Graymar Environmental. I had a voucher that I received from Waste…read moreManagement. The voucher was good for 50 pounds. That included t.v., batteries, old paint, fluorescent lights! Graymar is hidden off of South Virginia Street close to the Tamarack. The process was simple. I backed my car in and the gentlemen told me to place my items on the table to be weighed. My husband and I feel so relieved to be able to dispose these items away in safe way.

Can't comment on services but I will say their "hiring" process is beyond unprofessional. It's a…read morejoke, they have immature individuals with zero follow up screening for positions they know nothing about.