I had a terrible experience. I paid for a door in May 2025 costing $2850. The door was not…read morereceived until August 2025 and the company couldn't get the door installed until September 2025. I waited a lengthy time only for the door to have major imperfections. Scratches were on the door and the panel was scared up. It did not look like it was worth the cost. The door came with a battery powered keypad and a key turn lock that had only one key that did not work with the lock. I went back and forth trying to reach Don, which was a waste of time because he didn't answer my phone calls and office personnel didn't answer but when I inquired about getting the door, responses were super fast and everyone was very pleasant. Don only started responding to me when I spoke to Bruce about him avoiding my calls. Don responded with nothing but excuses. We went back and forth for weeks about getting touch up paint and keys to fit the door and I still didn't get a remedy. I had the worst experience ever. I would caution anyone using The Window Source. What you pay for might not be what you get and there are extensive wait times. Customer service is not great. I will say Bruce was nice and empathetic. The good thing that came out of this ordeal was I got my money back after requesting it. Nothing could be disputed and Don knew the door and my experience were a flop and bad business.

My installers were over the top. They were organized, hard working and VERY respectful…read more Very pleased with the outcome. The windows look great.

Brad Monson installed my gorgeous bathroom stain glass window. He had to reorder the outside glass…read morebecause it cracked. I can NOT get him to answer my calls or texts messages! Any one know him or the manager of this business?

Will not respond to calls. No answers to texts either. Initially a very nice Nan but his…read morecommunication efforts could use improvement.

Jim (Swain) is honest and definitely more affordable than competitors. Does a great job. You will…read morebe pleased. Highly recommend.

Very friendly. Fast. Made the process of getting new windows easy. Super nice, professional…read morepeople. I would definitely recommend them to any and everyone who needs windows replaced. Their prices are outstanding. Great value. They are a local, who makes the whole process easy. Thanks to the Swain Family I have lovely windows again.

I wasted 1 hour and a half today( Saturday)waiting for a representative from this company to come…read moregive me a quote. I made an appointment a week ago through their online appointment database AND received a confirmation for today. When no one showed up the number I called sent me to a customer service person that was unable to address my concerns. She said she would let someone know that no one showed up. I work full time and only have a few hours here and there to get things done outside of work responsibilities. I value my time and unfortunately this company did not.

I went to Lowe's and had their rep build out 6 windows, a few windows had multiple options so I…read morecould compare look vs value vs efficiency. All of the windows I got quotes for are Pella windows. I had seen this location while shopping at lumber liquidators, which it's across the street, so I wanted to see if this was a factory direct situation. All the guy could do was repeat over and over he was there to set up a consultation to have someone come out and measure and give me an estimate on my job. He must have said this 6 times, I kid you not. It could be a drinking game. Anyway, I'm like "I have the window specifications, can you tell me your cost if I give you the specs?" And he repeated the set up consultation line again. OK, Mr. Parrot. I'm out.

I had appointment on April 7, 2023 at 3pm no one show up. I had to call regarding my appointment…read more Had to rescheduled for April 10th, at 10:30am again no show or call. You are very disorganized and not care about your services. Why anyone should use you. Unprofessional, untrusted If I could give zero I would.

Great job completed smoothly, beautifully and at a fair price. Love the screens they made for our…read morehistoric home!

Had a great experience with the Team. The Team is very professional and the communication was…read moregreat prior to arrival and during the appointment. I had 3 exterior doors installed in under 1 hour. The work was done with expertise and the Team cleaned up the area upon completion. The Team is friendly and I would recommend them to anyone and will use them in the future. It is good to see the professionalism, which is lacking in many other businesses. My pleasure to be their client. Thank you! Edwina Burford

Door does not shut well because of weather stripping is too thick. Value good, and quality okay.read more