We are so happy we heard the radio add for PNW Windows and More! Casey and his crew (Nici and…read moreJohnny) did such a great job installing our windows. We had 12 windows replaced in our 1914 craftsman home. I wanted a window that would match the original wooodwork in the house. The bronze color Andersen windows look amazing. The whole process was a great experience at a good price, and we are already noticing a difference in the sound and heat in our house. We highly recommend PNW, and have already recommended PNW to several friends and neighbors.

I bought exterior French doors with the plan that we could install it ourselves. One year later, we…read moredecided to have it professionally installed. After a huge run around from the big box store, from which I bought it, I called PNW Windows. Excellent service and extremely knowledgeable-- I will absolutely hire them the next time I need a door or windows installed. I HIGHLY recommend them!

I want to start by saying the quality of the work was excellent I give the work 5 out of 5 stars…read more The sales man quoted me a rate of $65hr... he never said that was per person on the crew. So when the bill arrived and it was double what I originally though it was going to be I was quite surprised. I canceled my order of all new windows and new gutters. In the end a $3000 job cost them a $12,000 job. Will not use ever again, due to getting bull-jived by salesman.

From the owner: Mr. Insulation Co. specializes in insulation, rain gutters, siding, windows, house and duct…read moresealing. We pride ourselves with our use of quality products and services, ensuring that you and your family's home is warm in the winter and cool in the summer while saving you money in energy costs.

They have zero customer service. If I could give zero I would. Get pushed from one customer care…read moreperson to another and nobody returns calls. This is for Home Depot in general, have felt with several.

CROOK!!! Will not finish the job, take all of your money then threaten you! This guy is not…read morelicensed. He lost his contractors license and has a ton of claims, complaints and penalties against him!! I wish I had seen the reviews!

All talk...no experience. Unwilling to research and learn. Not detail oriented. Erratic behavior…read more Cut in floor heating line removing the floor tile and tried to mortar over the leak. (I saw it and called the plumber) Vinyl plank flooring improperly installed (bent edges, spaces and crooked). Floor not leveled properly. Glad to let him go sooner than later. A $4500 mistake.

Vince C. And Miguel S. Did my installation here in Walla Walla WA. They were efficient, clean and…read moreprofessional. They walked through the features of my new windows and insured all my questions were answered. Well done! Worth the price. And the windows are really beautiful and high quality.

From the initial sales call through the installation process, the team was professional and…read morepleasant. The installation crew, Preston, Jesse and Alex called when on the way and showed up on time. They immediately set up the work area, both inside and out, then immediately went to work removing the old picture window and installing the new. They were well coordinated and professional and completed the installation in approximately 4 hours. Great job!!!

Great experience. Price was competitive and Jon was exceptional (No sales pressure). He provided…read morea thorough explanation of options available and cost estimates (no surprises). The install was quick and delivered as promised. Finished product/install exceeded expectations. Thanks BN

Received a bid for a roof replacement and they used a red flag sales tactic by telling me if I had…read morethem do the at the visit I would get a big discount. Yah, which felt was an over inflated price. This tells me that they did not want me to compare with other roofers, they wanted me to buy by emotion. I hate high pressure sales tactics.

Terrible experience. Never coming back!!! It took 2 weeks…read morefor guys to cut simple piece of glass. Turned out they did wrong measurements. Then it took them 3 weeks to recut right size. I had to pay 60$ for tint of first glass ( I did not know it was wrong size). They refused to reimburse me that I need to pay again for new one right size glass.

I cannot review the quality of the work because we didn't end up hiring them. Why? Read below…read more I called because their website says their showroom is by appointment only. Because no one answered the phone, I left a message and after about an hour received a call back. The woman who called said she was there 8-4:30 Monday through Thursday. I said cool, see you this afternoon. Fast forward to afternoon. My wife and son came with me to look at glass shower doors which I indicated on the phone. When we walked in, the woman inside said "How can I help you?". I said we were looking for shower doors. The women then pointed to the three units on display and said "well there they are" and half pointed, half waved her hand toward them. So, we looked at them and while looking, this woman basically just stared at us with terrible look on her face. No smile, no questions, no nothing. Most unfriendly customer service I've had in a long time in a world where customer service has gone down the toilet. The Glass Nook is no exception to this. As we finished our 3 minutes of looking at their selection of shower glass, the women asked us "is there anything else you need?" To which we replied no, not really. My wife asked me if I liked anything and I said I did because the glass looked nice but I also said I did not want to do business with this place. I said this so it was clear to the woman working there that I was unimpressed with her attitude, the look on her face, and the overall experience. Go figure. Another crap customer service experience from another long established Tri Cities local business. My advice to this business? How about don't be an absolute grouch when a customer comes in to spend some money. This women made it look like we interrupted her TV dinner in the back or her doom scrolling session on her phone. Whatever it was, I hope it was worth the $2000 we may have dropped at the business. I will never again step foot in this business.

I called these guys when I had a leak in my basement. After giving my information to the…read morereceptionist I told her that I was looking for a free estimate on repairing the issue; she told me "we don't do that, you will have to talk to my manager. I'll have him call you." No one called me but a couple guys showed up at my house. I had several estimates scheduled that day and let them take a look at my problem. They were here for about ten minutes and said there was nothing they could do. A month later I got a bill for $247.66 from this company for "loss mitigation". I have called their office to dispute this charge and every time they tell me someone will call me back and they never do. Today I received another bill from them and the only person I can get on the phone says, again, "someone will have to call you tomorrow". This seems like some sort of scam.

We used them when we first bought our house. We couldn't enter the premises until we closed escrow…read morewhich was the day after. So the day they cleaned our carpets I only got pictures from the guy that provided the service. The picture looked like he did a great job but on the day we got the keys and saw the carpets in person, you could immediately tell he didn't service some of the rooms. The living room you could smell urine on the carpet. My kids couldn't even sleep in their rooms for days because the smell of urine was so bad. Our carpet cleaner did a way better job. They are super expensive and still made us pay them. We almost paid $600 for a shitty job . We refused to pay the $980 they originally quoted us. The only reason I used them was because they do Good Shepard Hospital and other big companies. I would never use them again or recommend them. Very disappointed!!

I have worked with Bonnie on three different occasions doing window coverings for The Marcus…read moreWhitman Hotel in Walla Walla, WA. Bonnie brings a high level of professionalism and outstanding knowledge of products. She has a great eye for what will work well and it is always a pleasure to work with her on projects. Bonnie is definitely an expert in her field and you won't be disappointed with your results. We highly recommend her.

From the owner: blinds, motorized interior, and exterior solar shades, shutters, draperies, valances, cornices,…read morefunctional decorative hardware and accessories