The management in inept. They changed managers and the new manager, Sara, is unprofessional and…read moreover her head. When someone does not know what they are doing, they tend to be rude to cover up their lack of skill. They totally took advantage of an 84 year old woman when she moved out. The manager told me that they always clean when the apartments changed hands, but she did not tell me that the renter's deposit pays for their turnovers. Just know that when you give a deposit, the company uses this for their own expenses even though it is left spotless. Janet Wainwright Mcauley should be embarrassed!

fucking thieves! forget about your deposit! if I could give it a zero star I would! I lived there…read morefor 4 years and I lived in two different apartments on none of the apartments have I ever received any deposit back even though we turned in the apartment spotless!they also stole the extra rent I had paid the last month and added that up to the renovation charges on the apartment so that I don't get anything back! not only that but they also had us move out of the apartment so that they can put it back in the market at a much higher value, and they added up all the charges for for the renovations under our account to pay for. worst experience I have ever had!

We have rented from Bear Creek Properties since 2018 and couldn't be happier. They are professional…read moreand detailed in their work. They respond before you even hang up the phone. They remember things when you even forget. They always wear a smile and even have a treat for your dog. This is the Management company that you always wished you had. So if you are looking for that company go to Bear Creek Properties because they are all that.

This is the best Property Management company with which we have had the pleasure of doing business…read more We have rented a house from them since summer of 2015, and it's been a refreshing experience. Whenever an issue has arisen, they have taken care of it in a timely, professional, and thorough manner. They are accommodating and if there is an issue, they ask if they can enter when we are not home. Their rates are competitive, especially when you consider the high quality. Phyllis is always super sweet, cheerful and proactive, and Lisa is so nice and helpful. Jerry is great at customer service, from service request to completion. Andrew helped us find a fitting home in a timely manner and helped our transition be as smooth as possible. As long as we are renting, I hope we can rent from Bear Creek Properties, and I would highly recommend them without hesitation.

I lived there for almost three years, in a downstairs one bedroom, beautiful apartment which came…read morewith a fire place and a washer and dryer. Alicia and Jessica are awesome at their jobs. the grounds are always clean and they host holiday events for everyone to come and enjoy. It's a gated apartment which has cameras and security. Their maintenance staff are pretty quick to fix issues. Overall this is probably the best apartment I've lived in gives you a really homey feeling.

I had already given these apartments a review... I thought that once I left I would no longer have…read moreto deal with them.... boy was I wrong! The apartments were sold to a different company a few moths ago, so I thought we would get new management and it would get better... wrong again! I will say the new on-site manager was much nicer than Mary Anne, but the company itself really needs to get their stuff together! Before we moved out mid July, we asked for a walk through so we could know what we needed to fix before we left in order for us to get as much of our deposit as possible. We made an appointment for 9 in the morning, and by 11 no one had shown up still! I called the TRG management office, and they said someone would show up soon.... I had to go to the on-site manager, and she had no clue what was going on. She was able to give me a walk through later that day, and was surprised at how clean we had kept the apartment, after realizing that we had moved in with the apartment being a complete mess! (Dead roaches in the kitchen, spiders and webs in the showers, stains all over the carpet.) About 2 weeks later we finally had our move out day.... we moved all our stuff out... and I think it is safe to say we left the apartment much cleaner than when we first got it! We were supposed to get a letter in the mail about two weeks later, sent to the forwarding address I had put down on the paperwork, but of course I didn't get anything. Turns out they claimed that they "didn't have a forwarding address" and they sent it to the bear creek apartments. Hello? Did they not realize we had moved out?! After never receiving our deposit back (way past the 21 days), many calls, and leaving many unanswered messages, we were finally told that WE owed them about 200 dollars! They claimed it was for paint repairs, cleaning, and other stuff... thankfully we took before a day after pictures of the way the apartment was when we received it and how we left it. We must have not left the apartment. In as bad of a condition as they claimed, because not long after we left someone else was already living there! I can assure you we didn't owe them anything, and if anything we left the apartment in better condition than when we first got it! The lady who supposedly cleans, really doesn't do anything. And if anything else we did her job for her! Thankfully we were able to get our FULL deposit back... but it only took about a month of calls and headaches, not to mention the drive from LA to Merced! My advice to you: Stay away!!! Stay away from Bear creek apartments, and stay away from TRG as a whole! Unless you want to live in old run down apartments and have your money stolen from you! Don't let the cheap prices fool you, they're cheap for a reason!

I want to give a huge thank you to Ashley for her outstanding customer service. She stepped in to…read morehelp with an issue I had been trying to resolve regarding my renter's insurance being incorrectly charged on my monthly rent. Ashley took the time to investigate everything thoroughly, stayed in communication with me, and had the issue completely resolved in just two days. She was professional, knowledgeable, patient, and genuinely cared about finding a solution. It's clear she goes above and beyond for the residents, and her dedication did not go unnoticed. Ashley is a tremendous asset to the office, and I truly believe she deserves recognition--and even a promotion--for the excellent work she does. Thank you again, Ashley! Your hard work and commitment made all the difference.

Renter for 3 years and this place was great until a new management company took over…read more With the new management company: Homeless people were allowed to sleep at the bottom of my stair well. When management was notified, this was dismissed as being harmless. As a single woman living with her young daughter, I didn't appreciate the dismissive response especially when the individual is sleeping at the end of my stair well in the early morning hours and we had to walk over them. We didn't feel safe Major plumping issues with the downstairs unit that required our upper unit shower to have constant work on and time us having to time off from work to home . Maintenance was not reliable with showing up on scheduled days either and this leading to multiple days off from work. Very frustrating We decided to buy out the lease: The apt manager did not provide receipts nor any paperwork. The maintenance person did a no show 2x for the move out walk through. Finally showed up, said everyone was great and nothing would need to be fixed. Carpets would be replaced during the update on the apt. No paperwork provided again. Move out statement arrives : My $500 pet deposit was not applied to the move out statement. Where did it go? I was charged over $700 to replace the carpet for pet urine damage. Isn't this what a pet deposit is for? I have sent 4 emails and have talked to 4 different with Con Am and no one can tell me why the pet deposit that Briarwood charges , is not applied to the move out statement. One lady with ConAm just yesterday, told me the deposit is so your pet can live at Briarwood . That's what we paid pet rent for. Earlier this week, a man told me that the pet deposit covers a carpet replacement, when a pet damages the carpet. I told him that type of carpet damage is listed on my move out statement. He told me to send another email to Briarwood and ConAm stating that and that my $500 pet deposit should be applied to the carpet. This really shouldn't be this difficult. However, as of yesterday, Briarwood refuses to apply my $500 pet deposit to my move out statement. Is this even legal???