The eye exam itself was fine, and ordering two pairs of glasses went smoothly at first. I was told…read moreit would take a few weeks, which I accepted. A couple of weeks later, I received a text saying they were ready for pickup. When I arrived, only one pair was actually available. I left and waited another two weeks before following up. On a Friday, I called and was told no one was available, but someone would call me back on Monday with an update. Monday came and went--no call by 2:00 p.m. I called again and was placed on hold until the call dropped. I tried again, was promised a callback "right away," and waited 45 minutes with no response. Frustrated, I called a third time and requested a refund. Once more, I was told someone would call me back. Eventually, I did get a call: they had the lenses but not the frames. Then they offered a similar style in black--I agreed to proceed. Later, another call came saying the frames weren't black after all, but grey. At this point, I was so fed up I just told them to use the grey ones. I'm finally supposed to pick them up tomorrow... I hope. After all this hassle, endless waiting, broken promises, and terrible communication, I seriously doubt I'll ever return.

I'm updating my review since the last time I heaped all the good tidings on this office was 3 years…read moreago. Every person that works in this building is fantastic! From the front desk to the techs to the folks that help you find the perfect pair of glasses, sunnies or regular . Dr. Bean is top notch, amazing doctor and tremendous bedside manner! I still travel over an hour to come to this office. And will continue until basically forever! Thank you for being awesome Allen Eye!

Great experience! Dr…read moreKenneth Garza and his team are professional and super friendly. Made an appointment for the annual vision check and was promptly greet upon entering the office. Minimal time. Dr Garza pays attention to listen to my questions and did not rush to go see his next patient. The staff patiently spent time to explain eyeglasses quotes - no pressure to purchase at all. The office is clean throughout. Highly recommended! Check them out if you're looking for an eye doctor around the area.

Thank you, Jenni and Dr. Dang for seeing me on short notice for my eye issue. Very nice staff very…read morenice location.

We have been coming here for hears. I have really good insurance through my work so that helps to…read moreafford the high prices. There are pros and cons of this place. First, Dr. Castro is excellent, skilled, and caring. Highly recommend. The office works to get you scheduled as quickly as possible. They have good availability. Appreciate the hiring reflects a diverse community. One gentleman who helps me adjust my glasses is just kindest most helpful technician ever. I really appreciate how he makes sure my frames fit well. Not everyone in the office is the kind and helpful. And one time, my family member passed away and I ended up being 7 minutes late to my appointment. They treated me so mean. I was nearly in tears but they berated me for being late. One staff member makes fun of me for my personal preferences. However staff have worked here for years so they must love their jobs. That says something for this business.

I've been a customer of this dentist for 3 years and they would not even let me buy one box of…read morecontacts because my prescription expires on 1/25/2026 and it is currently 1/2/2026. Since when can you deny customers who have an active prescription??? I live in Louisiana now and can't drive to Allen, TX just to give them an exam so that they will let me buy contacts. It's sad that a customer with a perfectly active prescription can't even buy contacts when they need them.

I have been coming to see Dr. Khetpal for quite a number of years now and before he moved into his…read morelocation on 121 in Allen. I basically suffer from a unique eye disease that Dr. Khetpal helps me to treat. I really haven't had any flair ups in awhile but I still visit with him regularly to monitor my condition. Every time I come in the Front office staff is always very friendly and then the technical staff who help run the tests are familiar with us and always ask how things are going and what we have been doing like vacations. And finally after running the eye tests and dilation I then see Dr. Khetpal and asks if I have had any issues and then we catch up on what we have done. But really pleased to have found him as he is one of the few eye doctors that can help treat my condition.

I brought my 93 year old mother to see Dr Khetpal for the first time at the Allen location. All of…read morethe staff were sweet and caring. Dr Khetpal was very knowledgeable about my mom's condition. He was very kind and pulled his chair up right next to her so she could hear him, as she is hearing impaired. My mother and I were extremely impressed with Dr Khetpal and the entire office. I highly recommend them.

Two weeks after my first cataract surgery, I had my second eye done…read more When asked by Dr, Goldsberry. My ONLY COMPLAINT was that I did not have my cataract surgery performed EARLIER ! ! This has got to be the best investment in myself that I have EVER DONE.

A cautionary tale…read more I liked Dr Dennis Goldsberrry. Great bedside manner. I have had poor vision for years. Got RK 20 years ago. Came to Dr Goldsberrry for an exam.Cataract surgery was recommended. I elected to have it. I chose the upgrade lens. Procedure went great.... At first. Called a week later and said "I don't think this feels right ". His tech assistant said to me via text: "Hi Gary I got your voice mail. You are still healing and going to have fluctuation with the vision. Please make sure you are using lots of artificial tears throughout the day and using the steroid drops as directed. As long as you are not in any pain and not seeing any big floaters or flashes you should be ok to wait until the next post- op appointment. We will measure your vision then." When I went back for a 30 day post surgery visit. I learned to my horror, I had a detached Retina. A detached Retina Requires a whole new surgery. Still not sure of my vision outcome. Dr Goldsberrry got me an appointment with a Retina specialist pronto. However, I said "Dr I called your office for help" 3 weeks ago His response was basically oh well. Total cold fish. My vision may be ruined forever. Too bad So sad was the attitude I felt when learning my retina had become detached post surgery For over three weeks my retina was detached and undetected- and could lead to permanent eye damage . to this day, I've heard not a word about his concerns for my eye. I thought he would've called to follow up. He has shown zero concern or empathy for my condition. Message to all patients. Be your own advocate. If it feels wrong to you it's wrong! If considering Dr. Goldsberrry, I hope you read this review.

Everyone I interacted with at the Horizon Eye Center was wonderful, starting with the front office…read moreladies. Sara has the best sense of humor. Dr. Gupta never made me feel rushed. She listened to my questions and answered all of them. Everything went like clockwork after making my appointment. You are sent an email link to log into their portal so you can fill in the paperwork before you arrive. You can make appointments through the portal and also send messages, which are answered very quickly. I highly recommend the Horizon Eye Center.

Expensive and not very helpful. Gupta will ask you want you want to do for treatment even though…read moreyou have no medical experience which is on par with her level of care. I had a stye in left eye now I have 2 in the right for which no treatment was given she even asked if Tylenol was necessary for the pain.....!? Are you kidding me..,um yea it's pretty painful

I am the type to believe it is meant to be or is meant to happen for public education. Today I…read moretalked to Jacob to set an appointment. I have United deathcare Medicare advantage plan and I am furthest from stupid. He said 39!for retinal exam. I called back. I said I don't want thecretinal exam and hecsaud Dr brooks won't be there at :30 I can see Dr oga to which I said no to and then he said ok to brooks at 1:30. I called back and asked for office manager Sarah and she lied that she was there and heard him say Dr brooks is not accepting new patients which us not what happened. I rather go blind than deal with people who lie in my ears

We booked our family of four for exams. We did wait a bit but they also combined two of our…read moreappointments due to a cancellation in between, so that was awesome. Our Dr was thorough, professional, friendly, and provided well-informed options for our needs. I loved how engaging he was with our children and made sure they were comfortable. Our experience with his office employees was also A+. Marshall assisted us with our eye wear choices. He was very engaging, friendly, and made us all feel welcome and at ease. Great customer service.

Brought my mom for her visit. Everything went perfectly and we felt comfortable and at ease. Grace…read morewas fantastic explaining everything so that we can schedule her surgery. When we checked out we met Eryn. She was so nice and welcoming. It was refreshing to see someone that was knowledgeable and really enjoyed her job. All I can say is Brooks Eye Associates is lucky I live out of town. I would have to steal some of their staff for my office.

OnExperience Review My overall experience with this eye…read moreclinic was disappointing and frustrating. From the very beginning, the process felt like being on a conveyor belt--shuffled from room to room, with a different technician each time, and very little personal attention. When it came time to meet the doctor to select my lens, I never received a clear breakdown of the options. Instead, I was given a handwritten note showing only the most expensive and the lowest- priced choices. I wasn't entirely sure what I was choosing but ended up selecting the most expensive option. The second eye surgery was delayed by a week, which pushed back the time I could start using the new lenses. I left the appointment without any instructions for a follow-up. When I called the office to confirm, I was given incorrect information. On my next visit, after going through the same conveyor belt process, a doctor I had not scheduled with examined me and said my eyes were too dry to proceed, requiring another reschedule. The scheduler then informed me there would be no availability for at least a week, possibly longer. By this point, I was very frustrated with the delays. During another appointment, I was not given any prescriptions or priority scheduling, even though the manager had previously said I would receive both. Several other things stood out: * There were no refreshments or snacks offered, despite positive reviews mentioning them. * There is a second waiting room, which I still do not understand the purpose of. * I was recommended to use Miabo eye drops, which my insurance did not cover and which cost nearly $900 for a small bottle. Overall, my experience was poor and left me feeling neglected as a patient. The entire process was disorganized, communication was unclear, and the costs were extremely high--around $9,000 in total. I want to share this so other patients are aware of what they might encounter. counter. Approximate Cost: $9,000 Final Opinion: I cannot recommend this clinic based on my experience. the initial evaluation, I felt like I was on a conveyor belt being shipped from room to room and never with the same technician. Then I was supposed to meet a doctor to choose the lens, he never showed te breakdown of the lens, instead he sent a hand written of my options the most expensive and the lowest, not sure what I had chosen.but I chose the most expensive. On the second eye surgery. I was rescheduled to another week, which extended the time of getting the lens up and working. I left with no instructions to come back. I called the office to see when I was to come back and was given wrong information. After the conveyor belt again, I went to a doctor's office. A person who I had not scheduled with showed up and started looking at my eyes and said we have to reschedule the appointment because my eyes were too dry, for one week. The scheduler said there was no chance for a week and it would be considerably later. I became quite agitated at this point as ''this was taking forever.'' Another appointment,after the evaluation, I was not today given prescriptions and no priority booking my appointment as I was told by the manager I would like address a couple of good reviews, there was no one passing out snacks, there is a second waiting room, which I still don't understand, and they wanted me on Miabo, eye drops, which my insurance did not cover, and the price was around $ 900.00 for a very small bottle. All this made me want to inform customers as this is obviously my opinion. The cost was about approximately $ 9000.00.

After turning 65 I was entitled to a free vision test so I scheduled a appointment with Dr Long 2…read moreweeks in advance for 2:45. I waited an hour while a man who came in after me was seen and left. I spoke with the Dr regarding this and the assistant says it was because of the time it took for my eyes to dilate!! I assured the dr that this was not the case as I hadn't had my eye drops after an hour and a half of waiting. I got home at almost 5. Unacceptable!!. I finally finished with my free exam and was then told I owed 30 dollars!! It was explained to me that this visit would be billed as a medical visit and if I didn't pay I would be billed!!! Plan on contacting Medicare for shady practices.... Unacceptable!! Waste of my time and energy... Unacceptable!!!

This vision center has very kind staff. My experience there was better than many medical…read morefacilities. Good customer service and excellent doctor.