Practice is still one of the best in CCty - I took a break and tried 2 others that were closer to…read morework but came back to this practice. Later hours - plus the staff's willingness to work out their booked schedule when you forgot to schedule your annual and really needed someone to check out those eyes - wonderful. Looks of selection from different price points and my glasses came in quicker than expected. See your way there

The eye exam itself was fine, and ordering two pairs of glasses went smoothly at first. I was told…read moreit would take a few weeks, which I accepted. A couple of weeks later, I received a text saying they were ready for pickup. When I arrived, only one pair was actually available. I left and waited another two weeks before following up. On a Friday, I called and was told no one was available, but someone would call me back on Monday with an update. Monday came and went--no call by 2:00 p.m. I called again and was placed on hold until the call dropped. I tried again, was promised a callback "right away," and waited 45 minutes with no response. Frustrated, I called a third time and requested a refund. Once more, I was told someone would call me back. Eventually, I did get a call: they had the lenses but not the frames. Then they offered a similar style in black--I agreed to proceed. Later, another call came saying the frames weren't black after all, but grey. At this point, I was so fed up I just told them to use the grey ones. I'm finally supposed to pick them up tomorrow... I hope. After all this hassle, endless waiting, broken promises, and terrible communication, I seriously doubt I'll ever return.

Went to get some help with broken broken glasses. He changed the frames for free. No charge for the…read morenew frames.

We moved to Texas almost five years ago and have had a great experience at every visit. My husband…read moreand daughter have also been seeing Dr. Bita Garza for their annual eye exams. She is knowledgeable, friendly, and takes the time to connect with her patients. Tami in the office is also amazing helping with any questions or issues with eyewear. I would highly recommend their office.

We have been coming here for hears. I have really good insurance through my work so that helps to…read moreafford the high prices. There are pros and cons of this place. First, Dr. Castro is excellent, skilled, and caring. Highly recommend. The office works to get you scheduled as quickly as possible. They have good availability. Appreciate the hiring reflects a diverse community. One gentleman who helps me adjust my glasses is just kindest most helpful technician ever. I really appreciate how he makes sure my frames fit well. Not everyone in the office is the kind and helpful. And one time, my family member passed away and I ended up being 7 minutes late to my appointment. They treated me so mean. I was nearly in tears but they berated me for being late. One staff member makes fun of me for my personal preferences. However staff have worked here for years so they must love their jobs. That says something for this business.

I've been a customer of this dentist for 3 years and they would not even let me buy one box of…read morecontacts because my prescription expires on 1/25/2026 and it is currently 1/2/2026. Since when can you deny customers who have an active prescription??? I live in Louisiana now and can't drive to Allen, TX just to give them an exam so that they will let me buy contacts. It's sad that a customer with a perfectly active prescription can't even buy contacts when they need them.

I have been coming to see Dr. Khetpal for quite a number of years now and before he moved into his…read morelocation on 121 in Allen. I basically suffer from a unique eye disease that Dr. Khetpal helps me to treat. I really haven't had any flair ups in awhile but I still visit with him regularly to monitor my condition. Every time I come in the Front office staff is always very friendly and then the technical staff who help run the tests are familiar with us and always ask how things are going and what we have been doing like vacations. And finally after running the eye tests and dilation I then see Dr. Khetpal and asks if I have had any issues and then we catch up on what we have done. But really pleased to have found him as he is one of the few eye doctors that can help treat my condition.

I brought my 93 year old mother to see Dr Khetpal for the first time at the Allen location. All of…read morethe staff were sweet and caring. Dr Khetpal was very knowledgeable about my mom's condition. He was very kind and pulled his chair up right next to her so she could hear him, as she is hearing impaired. My mother and I were extremely impressed with Dr Khetpal and the entire office. I highly recommend them.

Two weeks after my first cataract surgery, I had my second eye done…read more When asked by Dr, Goldsberry. My ONLY COMPLAINT was that I did not have my cataract surgery performed EARLIER ! ! This has got to be the best investment in myself that I have EVER DONE.

A cautionary tale…read more I liked Dr Dennis Goldsberrry. Great bedside manner. I have had poor vision for years. Got RK 20 years ago. Came to Dr Goldsberrry for an exam.Cataract surgery was recommended. I elected to have it. I chose the upgrade lens. Procedure went great.... At first. Called a week later and said "I don't think this feels right ". His tech assistant said to me via text: "Hi Gary I got your voice mail. You are still healing and going to have fluctuation with the vision. Please make sure you are using lots of artificial tears throughout the day and using the steroid drops as directed. As long as you are not in any pain and not seeing any big floaters or flashes you should be ok to wait until the next post- op appointment. We will measure your vision then." When I went back for a 30 day post surgery visit. I learned to my horror, I had a detached Retina. A detached Retina Requires a whole new surgery. Still not sure of my vision outcome. Dr Goldsberrry got me an appointment with a Retina specialist pronto. However, I said "Dr I called your office for help" 3 weeks ago His response was basically oh well. Total cold fish. My vision may be ruined forever. Too bad So sad was the attitude I felt when learning my retina had become detached post surgery For over three weeks my retina was detached and undetected- and could lead to permanent eye damage . to this day, I've heard not a word about his concerns for my eye. I thought he would've called to follow up. He has shown zero concern or empathy for my condition. Message to all patients. Be your own advocate. If it feels wrong to you it's wrong! If considering Dr. Goldsberrry, I hope you read this review.

Everyone I interacted with at the Horizon Eye Center was wonderful, starting with the front office…read moreladies. Sara has the best sense of humor. Dr. Gupta never made me feel rushed. She listened to my questions and answered all of them. Everything went like clockwork after making my appointment. You are sent an email link to log into their portal so you can fill in the paperwork before you arrive. You can make appointments through the portal and also send messages, which are answered very quickly. I highly recommend the Horizon Eye Center.

Expensive and not very helpful. Gupta will ask you want you want to do for treatment even though…read moreyou have no medical experience which is on par with her level of care. I had a stye in left eye now I have 2 in the right for which no treatment was given she even asked if Tylenol was necessary for the pain.....!? Are you kidding me..,um yea it's pretty painful

Office staff friendly The doctor is thorough and takes the…read moretime to explain your concerns

Very smooth and nice experience for my son getting his first glasses. Everyone was very patient in…read moreexplaining things and love the option of Saturday appointments Would definitely recommend.

Felt a bit rushed the first visit sit but I think it's cause everyone knows their job so well, they…read moreare just very efficient. They did a thorough evaluation, were detailed and upfront with their pricing and the process, and followed up well. During the surgical process, everyone I encountered made me feel safe and truly cared for.

Beware these guys need their money pretty badly. We just experienced a little bit of it but I…read morebelieve its a tell tale. There's a $60 refraction charge for cataract evaluation. They wont proceed if you don't promise to pay. You actually won't know they require this until you are in their office. Refraction will not be covered by medicare. Of all the five eye doctors we visisted, this is the only place charging for refraction. Otherwise, their offering is more expensive but I am not an expert of the pros and cons of this office. That's enough for us to decide who they are.

After turning 65 I was entitled to a free vision test so I scheduled a appointment with Dr Long 2…read moreweeks in advance for 2:45. I waited an hour while a man who came in after me was seen and left. I spoke with the Dr regarding this and the assistant says it was because of the time it took for my eyes to dilate!! I assured the dr that this was not the case as I hadn't had my eye drops after an hour and a half of waiting. I got home at almost 5. Unacceptable!!. I finally finished with my free exam and was then told I owed 30 dollars!! It was explained to me that this visit would be billed as a medical visit and if I didn't pay I would be billed!!! Plan on contacting Medicare for shady practices.... Unacceptable!! Waste of my time and energy... Unacceptable!!!

This vision center has very kind staff. My experience there was better than many medical…read morefacilities. Good customer service and excellent doctor.