Terrible experience at this convenient care. Extreme discrepancies in care depending on the doctor…read moreyou see. I was told a certain medication was not allowed to be given. A few months later, my family member was prescribed that exact medication. If I was prescribed the correct medication I advocated for, I would have been able to save myself a visit to the ER due to my condition worsening due to inadequate treatment.

No one waiting yet they wouldn't let the person waiting for a patient to change the TV channel they…read morewanted on. The TV is for the sick not the aids!

After seeing Dr. Ward for over 10 years you would have thought that I would have reviewed him by…read morenow! Dr Ward is just like a old fashioned Norman Rockwell doctor. Kind and caring and family focused. He will honestly listen to your needs, concerns and settles every worry that you could have. My entire family has been so happy with the care we have from him, the nurses that are so loving and even the check in staff. I have no idea how the best of the best that Northwestern Medicine are all in one office but we are SO glad they are all in St. Charles. Dr. Ward has a patient for life!

Dr vosicky is the finest doctor in dupage and cook county. I am a nurse so I know. He if family…read morepractice and there arn,t many of them around any more. Besides being great at what he does, he is warm and personable, carrying about you as a person , not just another patient.

Dr. Vosicky is one of the best primary physicians I had been to. He is so good of a doctor that…read morewhen he opened his open practice and left DuPage Medical, I went with him. He listens to his patients and I never feel rushed. He also tries to help you by advocating lifestyle choices - like good nutrition, instead of just prescribing medications (unless it is absolutely necessary of course). His staff is also very good, and they are always willing to help you final cost effective alternative means to get your blood drawn. In my case, I had wanted to use an outside lab (not affiliated with the hospital), so it will be covered by my insurance. They just faxed the lab order to the lab of my choosing. This ended up saving me hundreds of dollars.

Here's the short version: If you care for your own well being or especially the health of a loved…read moreone and are lucky to live within reasonable distance to Geneva Family Practice, you will find no more capable hands. Dr. Rivers is as fine as physicians come. He works in perfect synergy with his own outstanding staff. I have unfair and obscenely high standards for medical professionals. I will only endorse those I hold in great esteem. The longer story of how I came to find such admiration and respect for this family practice can be read in detail below. My father had a brush with death so close that the ICU attending told him "sir, if 0 is the least serious case we see in this unit which handles the most severe cases, and 10 is the worst, you are an 11." That's an exact quote. Here are the details of his pre hospital visit thru discharge. Dr Rivers office and staff played a crucial role in his being alive. For that they have earned my eternal gratitude The infection likely entered his bloodstream around the time of his office visit yet hadn't proliferated systemically sufficient for detection by medical professionals via his symptoms and vitals. Sepsis is pernicious, elusive, cunning and dreadfully fatal. It must be said that Geneva URGED him to go to the ER out of an abundance of caution yet he outright refused (especially considering the national IV bag shortage). His symptoms initially emerged Saturday 11/09/24 in the evening, he had an at home IV administered Sunday, went for the first available appointment Monday 11/11/24 and Tuesday at 5:30 AM I called the ambulance as I happened to see him go into septic shock (I stayed in his room out of caution concerned by worsening symptoms following the first antibiotic dose). Dean, from Dr. Rivers office, stayed available through the weekend (when the clinic was CLOSED and he was OFF THE CLOCK) while my father was in the ICU with septic shock to hassle the lab to forward the sensitivities of the culture that was taken while he was at their office the day before his hospitalization. NOTE: The PA gave him the PRECISE antibiotic MOST sensitive to the strain of bacteria he was infected with based on the urinalysis culture. It's likely the sepsis would have killed him that evening without that first dose of Cipro. The PA (I'm so sorry I forgot your name) that saw him gave him the exact dosage recommended by his attending hospital physician on his discharge. Basically, complete the course Geneva set. I'm seldom impressed by physicians. There are so many cases of both experienced and inexperienced doctors who are stubborn in their ways and who do not keep current with the latest publications on novel approaches to familiar or unfamiliar maladies. Dr Robert Rivers mind is sharp and his faculties keen. I imagine he's seen so much over his lifetime as a board certified general practitioner and surgeon. Dr. Robert Rivers wears a humble guise for a man possessing such adept powers of observation. He is comprehensive in his examination which is a largely abandoned practice in our modern era. Another of his gifts is the breadth of his knowledge combined with an open and agile mind. He listened intently while I blabbered on about my father's unique history. He listened to a suggestion I offered based on a case study that pertained to a new condition my father has following his hospital discharge. Dr Rivers was familiar with the underlying condition and knew of a similar case that went untreated and resulted in a fatality. He gently probed my father for more information then patiently went over his medical history landing on each area of crucial concern with an effortlessness that can arise only from experience. He then ordered the necessary diagnostic testing that would ensure insurance covered the therapeutic approach we discussed exploring. After blood work was collected he administered a first dose to commence this course of action. His staff is simply amazing, Lindsey at the front desk, Dean, the PA (who helped save his life)...I thank you all!

Great small practice. You feel like family and they are professional. Honest and take their time…read morewith you.

I've been seeing Steve for years. He's very flexible, caring, & down to earth. Also the front desk…read moreis great too! Especially Tara. She's so welcoming & funny. Would totally recommend

10 Stars! I had an appointment and they had me as a new patient so I had to fill out all the…read morepaperwork. The lady at the front desk was very nice and extremely helpful. Before I could even sit down to fill out the paperwork they were bringing me back to an exam room. So I waited like, zero minutes! The nurse doing the vitals was very friendly and very fun to work with. She took all the stress out of the appointment. Dr. Steve was awesome! Very calming, and listened to my issues. Dr. Steve and I talked about my problem and generated a solution, more like we were a team working together. I liked that. And they have the My Chart App. that was awesome because the flu shots that I've gotten an Walgreens were automatically loaded into the app. That's pretty cool. I was out of the office probably in less than a half an hour. This will sound weird, but I can't wait to get sick again to go back. They gave me better service that I've gotten in some five star restaurants.

Dr. Dan O'Malley is a truly caring and knowledgeable man who takes the time to know his patients…read moreand listen to their issues. Like Doctors used to be before big insurance started dictating and interrupting the Doctor-Patient relationship. I highly recommend him if you're looking for a truly caring family physician who represents everything good that medicine was supposed to be. Other doctors I tried were either drug pushers or uncaring and even rude. Dr.Dan restores my faith in the profession.

Today I went with an appointment for My Little girl age 11 to See Dr. Dacker Given to me …read more and It was a Terrible experience with the front desk.. the Receptionist was Rude and didn't want to allow us to be seen. and said I wasnt in their system When finally a Nice front office lady named Judy was able to find Me In their system reflecting My appointment with My Insurance, Also Nice enough To apologize for The Disrespectful words she said To make me feel bad. That's Fine If They Pick who needs to be seen and she doesn't Like. But to Treat people disrespectfully is sad.. In front of children. I believe she could of handled her customer service Skills Much Better. Instead of Insulting and Raising her Voice at patients. Not a very Nice Office.. I would Never wish to see her do that to any Body !

I've been going to Westgate Family Medicine my entire life, and my family before me has been going…read morethere for quite some time too. Family oriented, genuine care for patients, best staff you could ask for. Barb DeCarlo is also the best! I see her every few months for my medicine and she is incredible at her job. She is very easy to talk to and work with, especially now that upcoming events in my life will make it difficult for me to come back in three months for my medicine checkup. She makes a plan and she makes it work so it is easy on patients. I'm very very impressed.

Okay, I'm almost afraid to recommend Dr. Chung for fear he will become inaccessible when I need to…read moresee him, but he's such an amazing doctor, and Signature Medical Group is such an amazing practice, I feel I owe it to him to thank him, but telling others what a great doctor he is. He could easily win the primary care doctor of the year award, in my opinion. I have to be honest; I am not a huge fan of doctors or the medical field, for the most part. I have had some pretty awful and traumatizing experiences at the hands of the medical profession over the course of my life, and so I had been without a primary care doctor for a number of years before I found Dr. Chung. I was going with the, if I don't think about it I'll be fine mentality. However, it became clear I really did need to see a doctor, and so an extended family member suggested I see a colleague of his, who was not taking patients. Dr. Chung was new to the practice, and so I thought, okay, I guess I could give him a try, but I steeled myself, for what I assumed would be a horrible experience. My first visit with Dr. Chung was a game changer. I wanted to hug him after my visit and all of his staff as well. He LISTENED! HE LISTENED! HE CLEARLY ACTUALLY HEARD WHAT I HAD SAID TO HIM. HE MADE OBSERVATIONS AND SUGGESTIONS! HE NEVER GAVE ORDERS. He was, at ALL times, respectful, thoughtful and I felt so comfortable with him. In the past 5 or so years that I have been Dr. Chung's patient, I have never had a negative experience with his practice, (Okay, one time, one of the office staff was crabby, but hey, we all have off days sometimes, and it wasn't a big deal, just a tiny bit of edge). After I met Dr. Chung, I immediately scheduled my kids, and my mom with him, and now pretty much my entire family call Dr. Chung when they need a doctor. Seriously, he's an awesome doctor! I wish he could clone himself. Oh, by the way, the rest of the practice is pretty amazing too. I've occasionally had to see Dr. Chung's colleagues when he's been on vacation and they are just as awesome as he is. The support staff are great too; very kind, thoughtful, gentle, non-frightening, and so comfortable to be with. Thank you Signature Medical Group, you've changed my mind about doctors.