I have no issues with the service or providers there. They were all wonderful. But as a warning to…read moreother parents (and hopefully some reconsideration by the administrators here)....they have a giant slushie machine right when you walk in, in the middle of the waiting room. I'm not against treats like that for kids when parents decide it is appropriate, but when my kids are sick, the last thing I want them to eat or drink is something filled with sugar like a slushie! I was fortunately there with just my youngest, who didn't notice, but my older kids would have been throwing a fit if we were there and I told them they couldn't have a slushie! This just really isn't sending the right message as a healthcare provider.

well, the staff is very nice. The practice is incompetent. I went there to get a test and they end…read moreup doing all these lab tests on me and I got a bill for 1800. Do not go to this place.

Horrible experience…read more My foot seems to be infected, I can't walk on it at all. Made an appointment that was confirmed at 3:20 for 3:45pm. Confirmed by thier office. Got there and stood in like for the three people ahead of me just to be turned away by the doctor... and I can barely stand. Wasting my time while being in intense pain. The doctor didn't care whatsoever. Must be a doctor only focused on money instead of actually helping people in need.

Dr. Fiedler is fantastic. However, one of the receptionists is a royal piece of work. I've heard…read moreher discuss patients' personal financial records (to their embarrassment) and verbally assault others. It's incredible that such a respectable business would have someone that abrasive working their front desk.

Had major discomfort around my ear. Went to a ENT. Got a hearing test (told them my hearing was…read morefine). Doc handed me a sheet, do's and don'ts about TMJ. Found TMJ and Sleep Therapy. Not only did my pain from TMJ diminish, I got weaned off my C-pap. The entire staff did a first-rate job!

Was referred to Drs. Lipskis by my dentist for a somewhat complicated TMJ issue. Called and left…read moremessage to set up an appointment and got a return call, which unfortunately I missed. I've called back at least a half dozen times over a 5-month period and left messages about wanting to get scheduled, but have never gotten another call back. My wife called as well and left a message, no response. These people supposedly have written a book on TMJ and hold seminars and speaking engagements. They may be the worst I've ever encountered with lack of professionalism when it comes to (potential) clients. Not to be insensitive, I'll just assume they're dead.

I have never seen Dr. Schening except when she helped to diagnose a skin issue on my toddler. I do…read morelike Melissa. However, other practitioners at this office have caused me to look elsewhere for my children's care. I actually should have transfer care a long time ago. In short, they often take a "wait and see" approach instead of investigating what issues are presented. This has caused a lot of stress and has caused me to often look elsewhere to get the care my son needed. The first red flag should have been when my now 2 year old was about 6 weeks old. He had a lot of issues (later diagnosed as GERD, which I learned is extremely common in preemies) and exhibited horrible screaming, crying, vomiting, etc. I talked with one of the nurse practitioners about how little sleep I was getting and what a struggle it was. She told me to let him cry and close the door on him so I could get some sleep. !!!! I am definitely not a proponent of cry-it-out, and the whole suggestion seemed so wrong to me. I could not (and would not) entertain that suggestion - leaving my preemie infant to cry alone. And that didn't address the issues. The office often suggests holistic remedies first, which I do think is great. However, that wasn't working for him, and I ended up having to find other providers to help us. We ended up with a slew of tests and studies. He ended up having laryngomalacia, a lip tie, a posterior tongue tie (which the NP advised me NOT to have revised... I went against the advice at the recommendation of two IBCLCs, and only in doing so was he able to finally breast feed!), and the aforementioned severe GERD. He has continued to have issues, most notably related to sleep. In his entire life, he had never slept through the night once. He would hit, kick, thrash, and scream through the night. The practitioner basically told me that the sleep issues were normal and that I should cut out daytime naps because it's taking so long (1+ hours) for him to fall asleep. He only sleeps 8 or so broken hours at night and has dark circles under his eyes!!! I am floored that advice would be offered, as kids his age need 12-14 hours of sleep. The NP also mentioned that a sleep study could be done. I left feeling defeated and (again!) as if no one was listening to me or willing to help me with my concerns. That night ended up being exceptionally horrible in terms of sleep: I believe my son had a sleepwalking episode. That morning, I called the office to see who they could refer me to for a sleep study. When they returned my call, I was told that no one would do a sleep study on a child under the age of 4. First of all, that contradicts what I was told the previous day at our appointment. Second of all, I called a sleep center myself, and they told me that they absolutely do sleep studies on children under 4. Those experiences, compounded with one of my final experiences, caused me to leave the practice for good. I brought my newest baby in for a well visit, and I explained to the practitioner that meal times and bedtime are both extremely stressful. I started crying, because I was so overwhelmed with both things. Instead of offering help or asking me to explain, the practitioner told me I needed to reach out to my midwife. The NP suggested that I had PPD, which was absolutely not the case at all. I was asking a medical provider for help, and (once again) I was being pushed aside. I like the IDEA of Next Gen Pediatrics: parent choice, a mix of holistic and western medicine. In practice, though, there was very little help and support for both my children and myself, and I went elsewhere for better care.

Love the balance with homeopathic medicine and traditional medicine. Thank you for being so…read moreknowledgeable, respecting the parents right to choose, and most importantly being a doctor I can trust with care for my babies

Great from start to finish. Lots of parking…read more Professional check in with Amy. Treated kindly regarding health concerns and care. Use of imaging for diagnosis. Evaluation by Diane with follow-up pending. Will definitely be returning for my medical and urgent care appointments. What a relief !!!

If I could give negative stars I would! Spent 3 hours and they never even checked vitals! Then had…read moreto wait to speak to a doctor on my phone! Nobody could properly explain the crazy system! Doctor asked my daughter if she had a fever- isn't that the doctors job?! How would we know? She had chest pain and they downplayed that saying oh that was test...?!‍‍!! Shame on a billion dollar corporation that claims this is "urgent care!!!"

The BEST! I made my appointment. Got in early. Had a wonderful team helping me. I received a…read morediagnosis and then got my Rx. Bing Bang Boom. Only in America! I highly recommend this place!!

I was 3 minutes late to my appointment. Dr. Beena said she could not see me because another patient…read morewas checked in then took a CVS employee into the room and began laughing and talking about me "waiting". I was told to reschedule but there are no more times open. This is the 3rd very bad experience I have had at this location, more specifically with this "medical practitioner", Dr. Beena. Extremely unprofessional and display strong lack of care and concern for patients. I will be taking this to higher management.

Really bad and stressful experience. After being quoted an affordable amount for a visit, they…read moreasked my insurance card. I said I don't think this type of service is covered in a travel policy. They asked to see the card anyways and they said they would call and check. I received bills totaled $1500. They originally quoted me $70. It has put me in a stressful economic situation. I tried to call to resolve several times and they do not call me back.

I was a patient at Open Door for several years and faced serious problems that directly impacted my…read morehealth: 1. Chronic symptoms ignored -- Multiple follow-up requests were dismissed repeatedly, even though the symptoms were later confirmed to be serious. 2. Delayed diagnosis -- I was eventually diagnosed with H.pylori, an infection they'd overlooked for years. This misdiagnosis caused ongoing harm and forced other providers to rely on their flawed records. 3. Behavioral health shutdown -- In 2019, the behavioral health program abruptly closed after I raised concerns about medication errors. It felt retaliatory. 4. Medical record issues -- Open Door withheld MyChart access, delayed sending my records (requests from April and May only arrived in June), and the documents I received didn't match the versions my disability attorney got. 5. Constant deflection and dismissal -- Even after filing official complaints with BCBS, DOJ, and IDPH, my current provider suggested I find care elsewhere instead of addressing the issues. I'm posting this review so prospective patients are aware: ask detailed questions, get copies of all records, and be ready to advocate strongly. Everyone deserves transparent, respectful care.