Supposed to close at 1:30pm, but when I called at 6pm some nice lady answered the phone. She was…read morevery helpful in answering my questions. Even though their service was not needed at this time, I will be sure to keep them in mind for any future needs.

My Chinese visa was done in a very professional manner. It…read morewas a vey easy way how they took down all my information and my visa was approved. Wishing them all the best and I highly recommend them to all the other people Keep up the good work

This travel agency is very unprofessional. They offer you good deals just to never get back to you…read more The staff is very unorganized and they lack customer service skills in particular the owner who fails to lead by example.

I wish I could give them 0 stars. First of all, no one greeted us when we walked in, and we even…read morewalked in WITH one of their employees! No one acknowledged that we were there, another lady ended up even coming out of her office to talk to the one who had just walked in with us, and STILL didn't say anything to us. Finally after they were done talking they asked who we were here for... this is a good 8 minutes later. We then said we were interested in a trip coming up and she replied with, "You'll have to make an appointment because I'm super busy trying to get 18 people to Mexico right now and a few other people who want last minute trips..." First of all, it said walk-ins were welcome, and second of all, who says that??? I don't care if you have other trips you are planning... that's your job! Needless to say the next place we called ahead of time and they said come on down, one of our agents will help you right away! Horrible customer service, and they were far from welcoming and professional. Go to BJ Travel Center in Fremont instead. They are AMAZING!

This tax preparation center is by far the best that I have gone too. The staff are extremely…read morefriendly, very professional, and knowledgeful. Just keep in mind and respectful that if you have all your documents in order, the process will goes by smoothly. Thank you Latin America

Went in to file my taxes today great and friendly service. Had my 2 year old daughter with me they…read moretreated her with a smile. Lend her some toys they had.

We have been using BJS Travel for many years. Brian Piazza is the best. very efficiently, kind,…read morefriendly and the most important thing, he always help me to buy the best trip !!! Thank you Brian, excellent customer services!!!

Do yourself a favor and don't use BJ's Travel to book anything, they don't value their customers…read moreand are not honorable. Use Vacationstogo.com instead, great deals and they stand by their prices and will even match and beat other competitors price.

Best place for passport photos--high quality and worth it. Photos are ready in ~5 minutes, though…read morethere's usually only one staff member, so expect a short wait. On a Saturday afternoon, I was in and out in ~20 minutes with two people ahead of me. The quality difference putting CVS and Foto Express pictures side by side is obvious.

Very good service for passport photos! The lady is very…read moreprofessional and it takes 5 minutes .

Thinking of a trip to China? Well, we're planning a trip in 2026. Only after making an online…read morebooking deposit for a trip did I realize that the difficult part is securing a China visa. Further learned that for persons born in China "territories." ie, Hong Kong and Taiwan, the visa application process is much more complicated. Googling China Visa applications resulted in a lot of information. Too much information, in fact, that caused me to think that the process may be futile. Indeed, a HK-born friend who underwent the process decided to cancel her China trip because of these complications and hassles. I was confused and dismayed. Wife suggested I contact our decade-long travel agent, Eva Ho of LL Travel in Milpitas. I didn't realize they provide this service. Since her office is nearby, I decided to do it the old-fashion way and meet with her in person, without going through all the back & forth of texts and emails. So glad I did. Explained to her my situation and she guided me to locate documents that she would need to optimally prepare our Applications. Eva made copies in her office, took a photo of me (I submitted my wife's via email, following her guidance for photo-taking), started filling out our online applications, and took possession of our USA Passports. That was a Tuesday afternoon. A week later, on a Friday, I had our Passports back in hand, containing 10-year China Visas, when I picked them up at her Milpitas office. Took 7 business days. In fact, the visas, as stamped, were issued in exactly one week. The beauty of this smooth & quick process: -- White-glove treatment from start to finish -- All inclusive service: filling application, taking photos, copying, etc. -- L L Travel office is conveniently located in central Milpitas, across from Taiwan Culture Center -- Eliminated all the stress and worry of process -- Eliminated the need to make two trips into China San Francisco - Consulate (eats up more than half a day each) -- Eliminated the expense and risk of sending Passports through mail/Fedex (if through other non-local Visa Service provider) -- Leverage visa expertise of a person who has done the process countless times -- Visa application may be submitted before the 90 days of a China trip -- Eva & Julie speak English, Mandarin, Cantonese, and Vietnamese. They also handle Vietnam visas -- Fee for service + China Visa is a very reasonable $300 (Visa fee is $140 alone). Other online place/s charge as high as $632 + Fedex fees -- Lesson: sometimes it's best not to do it ourselves online. Pay for the guidance/service of an expert. If you're in Silicon Valley/SF Bay Area and need a China Visa, contact Eva Ho or business partner, Julie Lam, of LL Travel, to arrange an appointment. Eva@LLTravel.us Julie@LLTravel.us

My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

I love working with Mary and her team. She's very attentive and detail oriented, and she goes above…read moreand beyond at every step. She planned our recent "bucket-list" trip to Asia, and I can't wait to start planning my next vacation with her. On this Asia trip, one moment that really stood out - we made a reservation at a restaurant in Bali, and we asked if she could add to our itinerary. She did more - she reached out directly to the restaurant to let them know we were so excited for the dinner. When we showed up, we got a great table, a birthday cake, AND the manager stopped by to say hi, referencing the note she received from Mary. Just wow.

Laying it on the table ... Mary Kraemer's Masterpiece Travels has orchestrated for us the most…read moremeaningful and memorable experiences of a lifetime. Numerous voyages on Queen Mary 2 (currently the only passenger "ocean liner" in the world), going to luscious Caribbean islands, to Spain, and on Transatlantic crossings from New York City to England and back. The otherworldly views from the cliff tops of Eze, overlooking Monaco and the Mediterranean. Luxurious yet affordable stays on Mykonos and Santorini with beautiful sunsets seen from our rooms. Thanks, Mary, for all you have done for us over the years - and we greatly value your genuine friendship.

DO NOT deserve even 1 star!!!! Worst customer service experience ever!!!!…read more I inquired on 13th of July 2016 to book flight tickets and I was given a quote of xxx$ for some airlines. I had already reserved a ticket from the same airlines a day before and I was looking for a better deal. (I got a higher quote about 60$ more than what I had already got from airlines a day before). When I got this quote, following was my response: "Thanks for helping me with this. I got a better deal online. I really appreciate your help." And I get the following response from DEEP K VOHRA (VIP TRAVELS): (Thats what people do. We work to find deal and we get nothing for our services. We are learning. Gooday.) POOR CUSTOMER SERVICE HAS JUST STARTED!! I replied saying I don't have to show you the proof but I would want you to see when I got the reservation confirmation from the airlines directly. (This was 1 day before I inquired with viptravels) Again the response I get from DEEP K VOHRA: ("Dear gujjubhai Today is 13july get your stats correct. No need to reply Thank") This was because my flight itinerary had date 13th JULY due to timezone difference (Remember this was booked on 12th of JULY). I said this CUSTOMER SERVICE that you have provided IS GOING ON YELP for people like me to know about good and bad customer service and I again get the following response: "Yelp is not only for you I can put better reply" I HAVE ALL THIS PROOF IN MY EMAIL SO BEWARE OF THIS AGENT IN FUTURE!!

I have been a customer of VIP travels for over 18 years. I have found Deepak and rest of the VIP…read moreTravels staff as caring, customer focused and extremely competitive. Multiple times, I have compared their quotes with online fares and found them to be better. Additionally, they propose alternative options to customers that are cheaper and better suitable for customers' schedule. I have had situations where I needed ticket for international travels on a few hours' notice. VIP Travels were more than helpful every single time. It is great to know that in this competitive industry, there is someone out there customers can count on and when the need is critical, would not get take advantage of.

Excellent coordination and smooth service. I had already completed my own application and used…read moreDaniel strictly for passport handling and submission. We met in Milpitas for both drop off and pick up, which made everything convenient. We stayed in contact through WeChat the entire time, and communication remained steady. There were no issues at any stage. We received our passports back safely and secured 10 year visas. 配合非常顺畅，服务也很稳。我自己完成了申请流程，只使用 Daniel 的递交和取件服务。我们在 Milpitas 见面完成护照的交接，来回都很方便。整个过程通过微信保持联系，沟通一直很清楚。没有出现任何问题。最后顺利拿回护照，也成功拿到十年签证。

服务很到位。步骤安排清晰，我完全不用去领事馆排队，也不用来回跑。刚交护照时有些顾虑，但处理过程很稳妥，最后顺利拿回。签证成功获批，拿到十年签证，全程轻松省力。…read more From start to finish, everything felt structured and efficient. No standing in line, no second trip to the consulate. I was cautious about handing over my passport, but the handling was careful and professional. We received our passports back without issues and secured 10 year visas. It was straightforward and stress free.