My late model Audi went in for a deer strike, and Ray quoted out a new door and fender. He returned the car with the front fender crumpled and twisted in several different areas. and the headlight installed improperly.
I brought it back, and he whined that my insurance company Liberty Mutual told him not to replace the fender, but to reuse it. This is without telling me.
Our estimate is the contract for a new fender, not some half-assed hack job. It took multiple calls and visits for him to accept the car back.
Still not properly repaired after the first time, it took THREE attempts for a decent repair. Much of the fender is covered by plastic flares, so who knows how the actual repair was done, under the skin.
Bottom line, Ray at Herbies jerked me off and ruined my car through a HACK repair job. He wasted my time, pissed me off and ruined my car. I traded it in a few months later. Even though I had a few tiny repairs previously that went ok, I would NEVER go back and recommend that NOBODY use this shop. They will hand you back a crappy repair and try to pass it off as good quality. This technique works for an old minivan, but not a newer Audi.
Ray needs a dressing down, he's a scamming piece of dirt. read more