We decided to change our existing carpet in the Master Bedroom, outside the Main Bathroom, and in…read morethe Second Bedroom/den. Having done a lot of our own research as to the different types of flooring available to us, our next step was whether retailers would have what we liked. We found many did not have the selection to give us more choice. We needed to find a good retailer who has good customer service and has staff who do excellent installation because we were not going to do it ourselves. At one big box retailer we were not too impressed by their impersonal sales staff, because they provided us with limited information on what would be involved to have the existing carpet removed and have the underlay and the new floor installed. A good friend had used Metrotown Floors and Interiors before and had referred us to contact them with our flooring project. So we made some time to contact them and to go visit their showroom. The showroom had a very good selection of all types of good to high quality flooring. The customer service representative Al Eris welcomed us as we came through the door. He asked us what was our plan and what needed to be done. Then, he made a home visit to measure the work space and bring up any concerns that needed to be addressed. For example, what baseboards could be used that would go best with the current door frames, trimming of the doors, and to consider that we may need to level the underground floor before installing the underlay and the new flooring. We were impressed by Al's professionalism and his attention to detail. So impressed that we chose to go with Metrotown Floors. Once we chose the underlay and flooring we wanted Al was quick to give us samples of the product, and he advised us of the cost estimate within a reasonable amount of time. He put the time and effort into understanding our needs and he was there for us before, during, and even after our job was completed. Reaching out to us to see if we had any concerns with the installation and if we are satisfied with his customer service and the hard working staff who did the installation. As such, it goes without saying that we would not hesitate to recommend Metrotown Floors and Interiors to all our family and friends. Sincerely, Kenneth and Nancy

We had a pipe burst in our home that did considerable water damage as our tenants were away at the…read moretime. Al at Metrotown Floors worked closely with the restoration company that was coordinating the clean up. Metrotown supplied and installed all new flooring and cabinetry to our home that looked great and were in consultation with us constantly. Their pricing was very competitive with other suppliers and their installers were top notch. I would highly recommend Metrotown to anyone looking for new flooring and cabinetry.

Pablo of Curlys Carpet Repair is highly recommended: 1…read more Timely ... came same day I called and completed the carpet repair then and there 2. Knowledgeable and Professional ... completed a tricky and fairly large repair in my condo area carpet successfully and efficiently ... clearly knows what he is doing 3. Reasonably priced ... not cheap, but reasonably priced for the quality of the services performed

Excellent work! Squeaks repaired and carpet stretched back to perfection…read more Came on time and stayed until job was done.

Derek at JR flooring offered great customer service and was very punctual with the completion of…read morethe job. The hardwood flooring was installed exceptionally well by Florin. The carpets are beautiful on the stairs and hallway as well by Wayne. We are extremely happy overall.

I was put in touch with Melissa through a restoration company that I am using. We were supposed to…read morehave a meeting for selection and flooring measurements back in early May 2018 but had to reschedule twice - once cause of transit for me and second time cause she was ill.. Last I heard from her (asking me via email when she could come) was on May 28, 2018 which was approx the week after she recovered. Replied her via email the same day to let her know that my schedule was open and I can match her schedule. I sent her repeated text messages, emails and voicemails (never picked up her phone) every now and then for the next few weeks saying that was following up on my previous emails as I haven't heard back from her and would like to know when I could get the reschedule date. No response what-so-ever up till date (June 20, 2018). On the evening of June 20, 2018 I called the office to check if she had been away from the office during this period of time and they say she wasn't and will get her to give me a call. Got a call from her half an hour later basically telling me "she is not interested in doing the job and had emailed me (which I had never received) to let me know and she doesn't know why I keep contacting her". 1st of all, this is my first time hearing that a company representative accepting a job to a point of scheduling for selection and measurement to suddenly cancelling without due notice and reason. 2nd: Why she would think I would bother trying to reach her to see her availability (via text/call and emails) had I gotten that email she allegedly sent to say she isn't interested in doing the extra job is beyond me. 3rd would be nice of her to have at least the decency to reply text messages or give me a call if she saw my emails/messages instead of ignoring them. Last but not least her very rude phone call was uncalled for! Delayed my restoration work for almost 2 months. This review is solely based on the customer service I've received from one of the employees in this company and by no means necessarily extend to the other employees or company as a whole.

Great selection and fantastic staff to work with - honest, knowledgeable, responsive, and…read morerespectful. Im a repeat customer and I've referred my family, friends and clients to Absolutely Floored and they were all very happy with their flooring products and service.

Almost 5 years after they laid my floor, every inch of it is popping and making cracking sounds…read more They also created a problem from the beginning and later denied it. I highly DO NOT recommend this company. They are many great flooring companies out there.

From the delivery and Warehouse side of exclusive floors they have top-notch, professional…read morePersonnel receiving the product and are also very helpful above the normal line of duties..

Nice showroom but the prices are very high, you can google same items and find lower prices at few…read moreother places

I had a 1 bedroom carpet installed by Nufloors, the installer showed up on time but was by himself,…read moreI had discussed at length there was heavy furniture and they would need 2 men. The sales manager had written a few notes while we were talking and I assumed he had everything arranged. I ended up helping the installer re and re the furniture, I am over 70 and have back problems, not impressed! Paul then asked me to pay 1/2 what the installer asked for moving the furniture. I would strongly suggest you consider where you buy your flooring .

What can I say about our third Reno with no floors Well…read morelet's start with my new rock star salesman kyle Glab This guy is amazing Steve is my favourite installer This company is the best in the lower mainland The only thing missing is a margarita maker in showroom GREAT STAFF, GREAT PRODUCT, GREAT SERVICE

Val-U removed my old carpeting and installed new carpeting in two bedrooms. It looks great, I'm…read morevery happy with it. I really appreciated how helpful they were and how carefully they moved the furniture and replaced it in exactly the right place.

We had some laminate flooring installed by Val-U flooring recently…read more The work was well-executed and the tradesman was diligent and hard-working - he worked through lunch, and tidied up as he went. It turned out that we needed the floors to be levelled before the laminate could go down, and that change was handled smoothly and swiftly by Ibrahim, our contact at Val-U. We asked for skirting boards to be removed and refitted, and that too was all competently executed. I've installed laminate floors a few times myself and could not fault the quality of the workmanship. I have no hesitation in recommending Ibrahim and his crew for this type of work.