I cannot praise Helen Owens enough for her exceptional talent as a hair stylist. She has not only transformed my hair since the first time I came to her with my damaged "yellow" bob, but has been an incredible source of inspiration. Not only us she a genius with hair color but she has put beautiful extensions on my hair. I am amazed at how quickly my damaged hair has finally come back to life and is healthy again. After every visit, leave feeling confident, radiant, and happy with the fantastic work she does. What sets Helen apart, in addition to her remarkable skills, is her genuine kindness and professionalism. Helen's impact goes beyond the salon chair. She has touched the lives of many women, including my own mother. I definitely recommend using her! read more

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HUGE rave for Helen and her work. I went to Helen after experiencing significant hair loss due to medications I was given. I wasn't feeling like my old self and in shock of how much hair I had lost. Helen changed all that and maybe more. My hair looks great and so natural. Looks just like. Reference photo I had shared with Helen. I HIGHLY recommend Helen and her work. read more

Her Secret - New hair! - Hair Salons Near Me - Livermore, California

Needed to find a reliable, phenomenal person who could take care of my hair. Wanted someone who KNEW what they were doing, who was professional and who wasn't going to be late. Thank GOD I found Helen of Her Secret. The services are remarkable and over the top professional. They are always on time, offer you lunch if you're running late, and always have a positive attitude. The woman, Jo, who sits at the front desk is extremely friendly and gives a thorough explanation of the fees BEFORE you sit down. They are such a pleasure to be around. I highly recommend Her Secret! Can't believe that I don't have to travel all the way to Oakland anymore for my hair. It's quite refreshing and the entire process was a home run! read more

I hope this is my BEST YELP YET! Just called this establishment and a 20 min, wonderfully supportive and inspiring discussion with Jo about my wig questions. I've had trichotillamania for 22 years. At times, many times it has completely destroyed my life....self worth, self esteem. I've done extensions, partials, clip ins, tape ins, single bead extensions, braids and dreads. I've searched for support for so long but no one had the experience or understanding of what hair loss does to a human being as a whole. This place is the answer, our conversation brought me to tears after my life of struggle with this debilitating condition. I recomend calling HER SECRET for a true thorough consultation to begin your healing process through hair loss!!! This woman went above and beyond. Totally professional, honest and passionate. What a godsend!!!! Please contact them asap! Dont wait!!!! Thank you Jo sooooo much read more

High quality service, ultra supportive environment. High high high recommendation to talk to Her Secret. I visited due to some significant hair loss which was causing extreme anxiety. Helen was awesome, her whole crew is awesome and I can't begin to express how much better i feel now that I have some hair back on my head. I nearly was in tears when i came to realize that there is a solution for hair issues out there. The hair for me was weaved in very long. I'm a martial artist who works out nearly every day so the hair was going to have to stand up to that. So far, the hair is absolutely excellent... Works well under stress and heat and proved extremely versatile for my uber active lifestyle. HUGE THANK YOU to Her Secret... =) read more

I really need to get this off my chest and warn other women. I had the worst experience with hair in my life! Way over priced and poor quality hair. Helen will tell you its your fault and you did something wrong. It was my flat iron, then my hair dryer and of course I'm washing it too much. She had me buy a new expensive flat iron and an air dryer for my hair. After all that it still looked terrible. The quality of hair is the first issue. After getting my hair done, it would be good for about a week and then I had to call her to come back in. The weave was way too tight, my head would ache for days after. The weave would pull out. I am a blonde and I have very fine thin hair and she put bleach or something on my scalp to lighten my roots. It ate away my hair and all my baby hairs growing. Please dont do a package deal. Then you are stuck. Her prices seem to be all over the place and she tells you she cares as she ruins your hair. I never asked for any money back ($7,100), I just wanted to be done with the nightmare. It is never to late to speak up. I am going to a new person now and my hair has never looked so good. It keeps on getting better and better, not worse! It was a rough 6 months, but I got out and I'm glad I did. I hope this helps out other women. read more

(I updated this review a little bit because, though I was extremely frustrated by this situation, I just want to be fair in the end. **Also, please note that I even re-edited and updated it because I didn't feel good about writing this. I actually can't even read the owner comment and respond because I feel bad about the whole thing; but I had to write this. Your experience may be different, but this was mine.) I went to Her Secret recently and I hate to write this because I wanted to love Her Secret. I was charged $700 for a hair weave I am getting from my current stylists for $275. I located Her Secret people online and was amazed by their customer service. I just feel really upset by the whole situation. Okay, so I was told I was getting my hair done by Helen. I actually asked this question and was told, and I quote, "Helen will be the only one touching your hair." Wrong.. Her daughter actually did it. For $700, I didn't expect someone else's hands to touch my head, but I let it go. (You know how when you go to a restaurant and there is something wrong but you don't speak up at that moment because you don't want your food spit it? Well, this was a similar situation.) Anyway, when I got there they started telling me how the hair I brought was garbage and that I should buy their hair, His & Her Brand hair, which they would sell me for $325, which was a deal because it was actually $625. I wanted to believe them, so I said okay and trusted them completely. My $700 weave had just jumped to a little over $1000. Fine, I said to myself, I must pay the price for beauty. Wrong again! The hair they sold me, His & Her Brand Hair, started to tangle as soon as I got home and began to shed in the car the second I left their shop. The hair they stated was "so much better" than my hair, yet about 4 months later, the hair they sold me for $325 (marked down from $625) is nowhere to be found. It's not in my hair anymore!! It shed so much that it's gone. I can tell my "bad" hair is the one that is left because I brought 16 inches and the hair they sold me was 20''. They must have known this; or at least they should know their product better. I gave my experience 1 star because though my hair turned out okay, it started to come down two weeks later. If they were charging $200, I would have probably given them 3 stars (still taking into account the shedding hair issue, the coming down of the hair in such short time, etc.), but if you are charging someone $700, you better make my hair look amazing and make sure the work is not shoddy. I probably could have asked them to fix it, but honestly, I just didn't want to run the risk of them tightening it for only "30 dollars" or something. I just didn't want to spend more money on this issue. I found a new salon in which I was telling her my experience with these people, but I didn't want to name them by name. The new stylists said, and I quote, "Are they based in Livermore? Do they try to sell you stuff about Neiman Marcus hair? I've had a lot of people come to me after going to that salon." (I deleted a sentence because I didn't have enough factual information to back it up.) Again, I wish I didn't have to write this review, but I trusted people I should not have. 4/2014- well i finally read the owner comment. Just want to add i guess i was flat out lied to when they told me what type of hair it was. Doing a subpar job is one thing, dishonesty is another. read more

If I could give this place 0 stars I would. I spoke with Helen and would be getting my hair done by her. Helen had her daughter braid my hair and it was very tight. So tight that a day later I had bumps. Moving forward to the weave, she sewed it in very tight as well. My head was throbbing with pain because it was so tight by the end of the session. The hair she used was very poor quality. I drove a 45 minute drive and the hair was already matting, and had a not so great smell. I texted her because I wasn't happy with my hair and told her it was matting. She then said it's probably something I'm doing to the hair, even though I hadn't put any product in it. I came back to her shop probably 2 weeks later and she said that the hair was probably "expired"?? Which is why it was matting. She replaced it with a weave she had made and that was so embarrassing to wear. It was pulling back to the point you could see my braids. I asked her to fix it but she was in LA with her clients. I ended up taking it out after 2 weeks. I wouldn't recommend this place to anyone. read more

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As an African American woman I have had a love/hate relationship with my hair all of my life. Having just moved to Livermore from Los Angeles I was thrilled to find a hair salon for my type of hair however I wasn't expecting such amazing, professional and personal hair care. I've worn relaxers, weaves, braids and finally natural hair styles; no matter what Ive done with my hair it's been frustrating and often damaging. I came to Helen and the ladies of Her Secret determined to maintain my natural hair and they listened, advised and created a hair care program just for me! I am in LOVE with my hair now! For the first time in my life my hair is easy to maintain, healthy and cute! The ladies of Her Secret are always on time, they greet you with bright warm smiles, positive energy and provide the ultimate professional hair care. read more

HER SECRET IS THE VERY BEST! I was a client of HELEN OWENS 15 years ago and a repeat customer in the 1990's when her business was in San Leandro. I had moved to another city and after many years and some personal tragedies in my life I could not remember the name of Helen's business. (KLASSICS)I. I live in Fremont Ca. when I was visiting a friend in Livermore I looked for a business to buy some high quality hair. HER SECRET was at the top of the list when I googled HAIR EXTENTIONS in LIVERMORE CA. So I called HER SECRET and spoke to JO. Very professional and kind by the way. JO suggested I come in for a free consultation. When Jo asked if I had ever had hair extensions I told her yes about 17 years ago I had them but I could not remember the names or business anymore. I went to HER SECRET and HELEN said" where have I seen you before"? and I said probably at Safeway where I had worked for 33 years. Helen saw a baby picture of my daughter on my key chain and commented how cute. I started to cry about the death of my daughter on January 30 2012. HELEN and JO were extremely KIND and CARING as I talked about my daughter's death and my husband's death from cancer.then HELEN said "Are you Margie?" " I am HELEN from KLASSICS." It is incredibly ironic to me to have found the woman I had tried to find from 15 years ago. And It makes me very happy to know that HELEN OWENS and HER SECRET has become very successful and that she shares her Celebrity success with her family. This family is very professional, knowledgable, caring and they do everything to make sure their clients are respected and comfortable but most of all that you will feel great when you leave HER SECRET. read more

I have been coming here since I moved back o California in 2014. Helen, Jo and D'Andrea are the best! Nice comfortable place. One on one personal treatment that is tailored to your needs. No waiting due to overbooking. Very flexible on appointments to fit into my busy schedule. They do relaxers, braid, weave and much more! My whole family comes here(husband and 18 year old daughter). You instantly feel like a member of the family and they are artists that make your hair look and feel fabulous!!! read more

Helen is AMAZING. She has transformed my appearance and my life. When I first met her 17 years ago ---all because of a radio ad about her business and treatment for hair loss--my hair was in miserable shape, thinning and falling out. Helen turned it around for me. My hair is now healthy and has grown back so much so that she's trimmed and cut it numerous times. So why am I still seeing her? Because my natural hair---healthy as it is--- will NEVER look as good as I do once Helen has done her thing! She is the Da Vinci of Hair. Color. Cut. Style. She is an incomparable artist with hair. I'll never go anywhere else. Thank you Helen for your God given gift to heal both outside and from within. You are priceless and greatly loved. read more

Amazing professionalism and talent in this salon. They listen, provide a great consultation and deliver the best service I have seen in the business. In addition, they offer incredible flexibility with scheduling appointments. They basically come in whenever the client wants to come in. Worth every penny! read more

These people (Helen and her sister) are very good salespeople. That's the only thing good I can say about this place. I would bet my life that some of these reviews are written by them, other family members, or friends. The picture of the gal with the microphone is Helen's sister. What does that picture have to do with a review of what kind of work they do. They both tout that Helen is always off on her trips to New York to help her so called celebrities. Can you think of a good reason if she is supposedly making wigs for Cher and Beyonce for $150K each she would be working in a small and unsophisticated salon in LIvermore? They "Oooh and Aaah" to everyone (I heard several) with great enthusiasm, and tell you how wonderful you look in their wigs that are made out of very cheap materials (as I thought and was verified by 3 other salons). They rave about what top notch hair they buy and that's why it takes so long to get your wig. Their prices are quite high - 40% higher than reputable salons in San Francisco. Helen may do a good job on extensions. I don't know about that. Steer clear of this place. Hire them if you want a phony salesperson for a used car lot. read more

I completely agree with Abc A - These gals are nothing more than salespeople, like abc said. Their wig hair is cheap crap, yet they tell you that it's the best. They say their wigs are "custom" but they really don't know what they're doing, but charge big bucks. Go to any other store for a wig. Spend less money, get better quality, and honest people. DO NOT buy a wig from these people! read more

I went to Her Secret for my wedding. I had never had extensions before and was a Little apprehensive, but the team at Her Secret helped me find the perfect extensions. The services were professional and timely I felt so calm and relaxed on the morning of my wedding. My hair turned out beautiful. I am so thankful to the team for going above and beyond in helping me get the look I wanted on this special day. I will definitely return on my next big occasion. read more

I was looking for a salon for my mom close to her home so she would not have to drive to San Jose. I was very pleased when I found Her Secret! The staff made my mom and I feel at home. It is a very professional salon. Her hair looks wonderful and I trust her in their hands for all her hair care needs. A great find. A+ read more

The people here seemed to be nice, but overall getting a weave at Her Secret was an expensive mistake. After looking at the website of this salon and talking to the owner Helen, I thought that I was in the hands of professionals. However, I got a weave that took 1-1/2 hours, and started to fall apart after only 2 weeks.My glued in tracks started to lift and I went back and just got more glue. I called a couple of other shops and describe my weave as sewn in and glued in. One shop told me that this did not sound right and that they would not touch it. When I found someone that would help me, I was told that the weave had to be taken down and done over again because the process did not sound right. When my weave was taken down it was discovered that there was only one French braid around the perimeter of my head. The rest of my natural hair was gelled and a weave net sown to the single French braid. One track was also sown to the French braid. The rest of the tracks were glued in with some of the glue stuck on my hair. The new Stylist explained to me that if I had kept the weave much longer, my hair would have matted and would have had to be cut off. I could not believe this, I felt as if I was robbed. I have to admit, on the surface my hair looked nice at first, but little did I know underneath was a disaster. I am very happy with my new weave, which was 1/3rd the costs of the bad weave. read more