I wish there was an option to give negative stars. This property management is the worst I have…read moreever experienced...and due to my career, I have encountered a lot. My advice is to run as far away from them as you can. It's hard to even know where to begin to explain the terrible experience I have had since renting an apartment through them, so I will start from the beginning. Beware, it's a long post. (TL;DR: Apartments are in terrible condition)
I was moving to Baltimore from Kentucky for a new job starting in February, I made the determination due to the pandemic I would choose my apartment sight unseen. This apartment looked wonderful, with tall ceilings, 3 fireplaces, and plenty of space, so I quickly applied. The listing said qualified applicants would have their security deposits started at $99, yet I was told I had to pay a full month's rent. When I inquired why since I made well over the income requirement and have perfect rental history, I was never given an answer, this should have been my first red flag.
After I have my lease signed and am about a week from my move-in date, I am told by my leasing agent that there is a broken window in my soon-to-be first floor apartment. He says they will not be able to fix it in time before move-in, despite the fact that I had signed my lease 3 weeks prior to move-in date. When I insist my rent be reduced if I am expected to live in an apartment with a boarded-up window, it was fixed by my move-in day. Another red flag but I was happy they fixed it before move-in.
When I first walk into the apartment I am overcome with this earthy smell, that is instantly recognizable as mildew or mold. On top of the odor, the apartment is disgusting. We're talking layers of dust on the walls, sticky cabinets, rocks and pebbles in the fireplace. I can understand dust if the apartment had been sitting vacant for a long time. I can not understand why all the kitchen cabinets are sticky, it was very obvious that Mount Vernon Properties and Bay Management Group did not take time to clean the apartment after the last tenant moved out.
I wish that was the only issue I saw right when I moved in. The floor in the bedroom had very obvious water damage (see picture), the floor was buckling by the W/D from obvious water damage, and nails and staples were literally sticking out of the floor. The jacuzzi tub doesn't work, and even if it did, the black substance on the silicone placed in the jets would make certain I would not use it. Finally, only 1 of the 3 fireplaces actually worked. I've been here since February and am still waiting for one to be fixed.
That is not where the issues stopped, however. I am now going on my third week without a properly working refrigerator. To the MTV defense, they have sent third-party vendors to check out the fridge. But I have had to wait weeks for parts to arrive to not fix the problem. In the meantime, I am unable to buy food to fill my fridge and had to throw out more than $100 worth of food.
When I brought up that nails were sticking out of my floor, someone was sent over to nail them back down. But nothing has been addressed dealing with water damage and mildew/mold in the apartment.
It is very clear the apartment was not checked to make sure it was ready for someone to move in, if it had been the floors would have been replaced, all appliances would be in working order, and the fireplaces would have worked.
Do yourself a favor and rent with another company that makes sure apartments are actually move-in ready.
