Underriner Honda provided me one of the best car buying experiences out of many. I let them know I…read morehad done my homework prior to coming. Elias in sales was very helpful and straight forward. The offer they brought me for my trade-in was spot on. The price they were asking for the car I wanted was also spot on. No wasted back and forth time. Steve, from finance, found me a good loan and had everything ready . No time wasted there. I took the car back for some touch up work, the service manager remembered my name, having only met me once, briefly. All staff were friendly and willing to answer questions. The only quibble I have with the whole process is their web site uses TradePending to value your trade-in. When at the dealer, they use KBB. TradePending's value is not near that of KBB. In my case it was way higher. If you are doing research prior to going in for a new vehicle, keep this in mind.

My wife and I recently purchased a new Honda Odyssey from Underriner in Walla Walla. We live in…read moreTricities, about an hour away. The deal was largely done before we went to the dealership to pick it up. They made it SO easy and stress free. They valued our trade (very fair) and found the color combination we wanted and got it in. Jarod the sales manager and Jason in sales were both exceptional to work with. This is a family-owned dealership, which is always our preference. They work very hard to provide a no pressure, hassle free experience. It's getting hard to find dealerships like this that actually value their customers and go the extra mile to make sure they have a great experience. I highly recommend that anyone looking for a new Honda or used vehicle give Underriner an opportunity to earn your business and trust.

I am a "car guy" - I have several collector cars and a few "daily drivers" - I've purchased cars…read morefrom friends, from excellent car sales pros, and of course from the slime balls that give "car sales professionals" a bad rap!! Today, I purchased a car from quite literally the BEST car professional I have worked with (and there have been MANY!). Monica at Chevrolet/Nissan of Walla Walla was absolutely fantastic. She cared about what I was looking for - she listened to what I was saying - she engaged with me the entire time - and in the end, Monica and her team won the deal with me because of Monica's caring, consultative approach. This purchase was not for a "daily driver" this was an "I need another sports car in the garage!" My point? I didn't need it, I wanted it. BUT, I did not "want it" bad enough to not take into account that the exact same sports car is available across the USA and the right deal would eventually present itself. If you need a new/used car and you are in Walla Walla or the surrounding area - give Monica at Chevrolet/Nissan of Walla Walla a call! You won't be disappointed! I also had the ABSOLUTE PLEASURE of dealing with June and Manny as part of the sales process. All 3, 100% professionals that know how to build a relationship with a customer and most importantly laugh and be able to enjoy the process. No joke at all - best car buying experience for me, ever. Monica, June and Manny - Thank you, I will be back!

Edit: I picked up my car today and it's still a one star rating. At no point after my extremely bad…read moreexperience did management attempt to reach me, they only publicly replied to my review to ask me to reach out to them. In fact, at no point did anyone from the dealership ever call me, except to reschedule my initial appointment. I've never been to any car repair or service shop where they texted you instead of calling you that your car was ready, which is definitely why we're in in the first place. A text is very easy to miss if you're expecting a call. Additionally, they texted me a link to approve the service in which they noted two things as "critical" one minute before they texted me my car was ready. How is my car both ready, and waiting on my approval? That's not promising. Initial review: Both experiences at this dealership have been sub par. The online system spins you in a doom loop and the same thing happened when I called to make an appointment. I waited on hold for so long the first three times I called (over the course of a few weeks, not one right after the other), that the phone started ringing all over again. Someome finally picked it up and hung up on me without saying anything TWICE in my attempts. The hold message tells you to schedule an appointment online, but you can't. Yet online, it doesn't tell you it's not working, it's fully booked instead, so you scroll through endlessly looking for openings. When I finally got a hold of someone via phone, it was the level of customer service this expect from a place that hangs up on you. She laughed when I asked about the online system and said it doesn't work, but I finally got an appointment scheduled. Then, they called me two business days before my appointment to reschedule for a time that would not work for me. So, to reschedule, I had to go through the same doom loop. It's important to bring your car to a certified dealership for service at least every few oil changes, and I was way overdue from my last mediocre experience here, but they are the sole dealership in Walla Walla, which is why I was so persistent. Well fast forward to today and I dropped my car off early for my 4pm appointment because I had to go back to work and I explicitly stated that. Service guy was super nice, but he said nothing about the service department closing early. I came back admittedly an hour after they texted me that my car was ready, but nearly 30 minutes before their stated online closing hour, so I thought it would be fine. Well I was wrong, they locked my keys a room without anyone else having access to them, nor did they ever call me to tell me. Note to staff, if a customers keys are still there at close, move them to the sales area like you told me you would do when you previously tried to reschedule my appointment, or make sure someone has access, or call the customer to see where they are.. It takes a lot for me to leave a bad review. I worked in corporate for the largest auto retailer in the world for five years and I can tell you this is not how a dealership is supposed to be ran. The garage was a mess and the front door had layers of fingerprints that looked like they'd been there for days while what seemed like dozens of employees walked by, none of whom could immediately assure me that they could get my keys or provide me a way home and to work in the morning. Do not buy a car here, you will never be able to get it serviced and when you do get it serviced, you wish you went somewhere else.

I am not happy with this dealership.They haven't fixed my tire sensors yet and it's been months…read more Whenever I go there, they say they tried to call but they never do. Have had issues every since I overpaid for the 2018 Nissan Titan. I am not really upset about that but their customer service is not acceptable for me. They had me feeling as if, after I made the purchase, they didn't give a damn! I guess my only recourse is to write the Nissan corporation and document my experience. There is also a lack of honesty with this dealership, not a surprise, but I think that they feel the choices of customers are limited and they can treat some groups of people any way they want to.

My review pertains to the sales and finance department at this dealership. The manager and salesman…read morebasically have not the slightest clue of what they're doing. We had a remittance form that we were told the bank would need, and we had a co-signer that was on the previous loan. they refused to accept the form, refused to run numbers with the co-signer. They told us the money they wanted us to put down with a payment before even sending our info to the bank, they refused to give us a full breakdown of the loan, and acted as if we would be "lucky" to qualify. They were EXTREMELY pushy about wanting an absurdly high down payment ($6,000 kind of high). Something seemed scammy. The next day we decided to try a different place. Seriously stress free, the took the form we were told they'd need, ran the numbers with our co-signer, provided us with a full breakdown of the loan, and we walked away in a much nicer truck with zero down. Don't waste your time with this dealership.

Have had very solid sales experiences (Rick is great to work with as is James) as well as service…read more Lincoln has been especially helpful on two separate occasions ( toyota service as well as a non toyota ) for which he provided great help in discussing options and coming to a good plan and coordinating the final outcome successfully.

These guys are totally pos, one salesman there, Rick Herrera lied to me and made me drive 4 hours…read moreto see a "gold certified" vehicle that was in an accident and wasn't repaired. The tires were also worn out on the interior and the vehicle steering was shaking on the freeway. Avoid this dealership, they're not to be trusted. He stated he didn't know about the damage.

A big thank you goes out to the Tommy's not Street auto or just night sweetheart over to everyone…read moreyou know a buy them I had a cracked radiator months after my sales final not only did they help me find the right one but they found it for half the price that I did so you guys are number one in my book keep up the good work thank you guys

Had the pleasure of working with Greg in sales and he got me a great deal on a 2012 Chevy Volt…read more Great communication with Greg and most of the staff. I had to drive from Portland to get my slightly used car but it was certainly worth the trip. Greg was honest, prompt, and very communicative. Would definitely frequent this place for my next car! Taylor

I am so thrilled with my experience here. Walked in , test drove the car I have been researching,…read morewill be walking out in under 2 hours with my 2018 Jeep Renegade certified pre-owned and with a Lifetime Warranty. Ask for Zach Darsey he was quick, efficient and got me the best deal!!!

Jeff and the crew have always been helpful and provided good information about pros and cons (what…read moreto look for, what to avoid) for various vehicles. Bought my Avalon from them, and they were professional and honest. Now looking for another used vehicle and they're ready to find what I need. Highly recommend you stop in and meet them yourself!

I put one star cause that's all that allows. We went in and we're obviously in distress about our…read morepredicament. Jeff assured us we were in good hands. Sold us a van with 78k. miles after driving 15 miles the check engine came on. Went back and that was fixed. Hit the highway and the trans was a mess. Wife went to get groceries and the slide side door FELL OFF. called him to help us fix this situation and this van has been sitting in a shop with no answers or updates for 5 weeks. This went from a bad situation to a nightmare thanks to a silver tounge salesman

Watch Out if you are trading in an auto. Purchased out vehicle 2 months ago and they STILL HAVE NOT…read morepaid off our trade in. We are now going to an attorney, the dealer will not take me calls and our bank has not even been called for a payoff GO somewhere, anywhere but Gilbert Auto to buy your next car and save yourself what we are going through

This was quite possibly some if the worst service I have experienced with an auto shop. Not only…read moredid they not bother calling me when the "4 hour max" repair job turned into a 26-hour repair job (I had to call THEM 1 hour before closing to find this out) but they also refused a loner car and then were 40 minutes late picking me up to give me a ride home (I was waiting outside on the street in 34 degree weather without a coat). The repair job was fine, but their service department needs to figure out how to use a phone. Honestly...how hard would it have been to call me after 4 or 5 hours and tell me they wouldn't be done that day? Was the phone broken? Did they loose my number? They tried to make it up to me by offering a "half off" offer for future repairs. I thanked them, then thought "why would I ever come back here?" Honestly, Gilbert Auto. If you want people to come back to you, try calling them and let them know you don't have the part in stock and will need an additional 20 hours to repair your car. Try calling them at all. Better yet: try treating them like a paying customer and human being instead of another number on an invoice. Worst service ever. I will drive anywhere else to get my car fixed next time.