Edit: I picked up my car today and it's still a one star rating. At no point after my extremely bad…read moreexperience did management attempt to reach me, they only publicly replied to my review to ask me to reach out to them. In fact, at no point did anyone from the dealership ever call me, except to reschedule my initial appointment. I've never been to any car repair or service shop where they texted you instead of calling you that your car was ready, which is definitely why we're in in the first place. A text is very easy to miss if you're expecting a call. Additionally, they texted me a link to approve the service in which they noted two things as "critical" one minute before they texted me my car was ready. How is my car both ready, and waiting on my approval? That's not promising.
Initial review:
Both experiences at this dealership have been sub par.
The online system spins you in a doom loop and the same thing happened when I called to make an appointment. I waited on hold for so long the first three times I called (over the course of a few weeks, not one right after the other), that the phone started ringing all over again. Someome finally picked it up and hung up on me without saying anything TWICE in my attempts. The hold message tells you to schedule an appointment online, but you can't. Yet online, it doesn't tell you it's not working, it's fully booked instead, so you scroll through endlessly looking for openings.
When I finally got a hold of someone via phone, it was the level of customer service this expect from a place that hangs up on you. She laughed when I asked about the online system and said it doesn't work, but I finally got an appointment scheduled. Then, they called me two business days before my appointment to reschedule for a time that would not work for me. So, to reschedule, I had to go through the same doom loop.
It's important to bring your car to a certified dealership for service at least every few oil changes, and I was way overdue from my last mediocre experience here, but they are the sole dealership in Walla Walla, which is why I was so persistent.
Well fast forward to today and I dropped my car off early for my 4pm appointment because I had to go back to work and I explicitly stated that. Service guy was super nice, but he said nothing about the service department closing early. I came back admittedly an hour after they texted me that my car was ready, but nearly 30 minutes before their stated online closing hour, so I thought it would be fine. Well I was wrong, they locked my keys a room without anyone else having access to them, nor did they ever call me to tell me. Note to staff, if a customers keys are still there at close, move them to the sales area like you told me you would do when you previously tried to reschedule my appointment, or make sure someone has access, or call the customer to see where they are..
It takes a lot for me to leave a bad review. I worked in corporate for the largest auto retailer in the world for five years and I can tell you this is not how a dealership is supposed to be ran. The garage was a mess and the front door had layers of fingerprints that looked like they'd been there for days while what seemed like dozens of employees walked by, none of whom could immediately assure me that they could get my keys or provide me a way home and to work in the morning.
Do not buy a car here, you will never be able to get it serviced and when you do get it serviced, you wish you went somewhere else.
