Could not be happier with the professionalism of everyone at Henry Yee Plumbing from the beginning to end of their work on the installation of the new plumbing for our granny flat. James was awesome to deal with and always responded to calls and text messages. The crew was fantastic to work with on a daily basis, showed up on time every day, and kept me informed on progress. Very impressed with Bryan's work ethic and would not hesitate to hire them again. I highly recommend this company for any of your plumbing needs. read more

These guys were super friendly and nice but they did some really bad work. Everything was leaking, the toilets where shaking and not secured. They didn't do one thing right the first time. On top of that they left me with a leaking sink in the kitchen and said they were too busy to come back to fix their shorty work. The owner James agreed to pay for someone else to fix it correctly so I paid a competent plumber to do the job correctly . Then they refused to pay me back and ghosted me. I'm going after his license and bond but I don't want anyone else to get scammed By these guys in the meantime. James seems like a really nice guy but in fact he is a con artist. read more

We hired Henry's Plumbing to detect a leak inside the house since our tenants received a notice from the water company notifying there is a leak somewhere due to a high water bill and the water meter continuously running. However, they notified us that there were 0 leaks inside the home. The only leak found was from the outside sprinklers which were not even discovered by the plumber but instead by the TENANT. After the tenant called the water company to find out if the problem had been resolved, we found out that the water meter was still running so we hired another company and this company found there was in fact a leak inside the home. I called Henry's Plumbing and spoke to Lindsey Brown, who works inside the office. I explained in a calm manner what had happened and she immediately called the plumber (I didn't get his name). They both began yelling on the phone without acknowledging that they had made a mistake and threatened that they would sue me if I didn't pay them. Had they listened to what I had to say, they would've heard that I would still pay them for their services EVEN THOUGH they did not perform proper service. STAY AWAY FROM THIS UNPROFESSIONAL COMPANY. They will just cause more headaches to you. read more

Our regular plumber (Five Star) was too busy to take a faucet install so we turned to HY Plumbing. Now I understand the low Yelp score. We dealt with Henry Yee's (HY) Plumbing twice in the last 14 days and the problem is their customer service. As a manager of many, I would terminate the woman running the front office. She acts as if we are doing her a favor by calling for service. Our HY plumber arrived, late, but finished the faucet install without incident. Henry Yee... Your front office rep is going to kill your business. We will not be a return customer. Plumbers that I would recommend, although unavailable for today's job: https://www.sherlockair.com/?utm_source=GMB&utm_medium=organic&utm_campaign=vista Five Star is our regular plumber. From the front office to the plumber - Aces! https://www.plumbinganddrainsolution.com/?utm_source=GMB&utm_medium=organic&utm_campaign=hemet This company gets 2 stars merely because the job was finished. read more

Was scheduled per my home warranty. It's been 6 days, no correspondence from them whatsoever. I left them a message as well and no call back. I've since called my home warranty to go with somebody else. read more

This company scams customers. They were telling us we needed to do modifications to installing a new water heater per state law. That every time you change your water heater you need new hosing. My husband who knows a thing or two about coding told me to request the literature of this coding, which I didn't r curve but was told to google it by the company. Ok, so I did my digging and called the department of housing and community development to ask about my specific situation, and all the said that was required by state law was a strap to hold the water heater in case of earthquake. Couldn't get a hold of the company again and had to call the home warranty to have them get ahold of them. Basically, because I was requesting this documentation the now refused to do the work. If your home warranty recommends them, ask for someone else. They have multiple companies on their list read more

BEWARE! Save yourself some time, money and stress! The home warranty companies recommending this business need to be warned to stop recommending them. They're horrible to work with! It seems that the previous person who left a review and I had a very similar experience. Had a VERY similar experience as far as scheduling within time windows goes for sure... very frustrating considering my husband is active duty and could not make it at 2PM in the afternoon. I tried to explain this to only be hit back with "we're ex-military - we're all too familiar with how scheduling works" typical response which is the nice way of saying "oh well/and?" Okay, then as a company who is ex-military why do you not accommodate with easier hours then 2pm in the afternoon? Anyways... our technician who originally diagnosed the problem said weekend hours were available so I inquired about them. That was turned down by Lindsay initially but once it was made clear there was no way a 2pm appointment would would ever during the week she reached out to the technician who agreed to a 11-1 today, Saturday April 7th. Long story short, an emergency came up and his time got delayed. Okay no big deal, I let him know later was fine but requested he called in advance when he was leaving his current job so that I could make sure my husband was home. Only makes sense since he would no longer be within the scheduled time window and he couldn't give an exact time, only another window. He agreed. He called after then to delay it even more or try to cancel all together which I denied because it has been one week without hot water and we have a toddler at home who I'm sorry, shouldn't have to take consistent ice cold baths because a company doesn't see it as important (the technicians words not mine). He told me his boss would reach out and guess what? She didn't. I asked him to ask her to reach out and he said he relayed a message and even then she still didn't call me. He said the job he was working on was difficult and he would have a few hours away from even being near us to help but no matter what he would show up to fix our water heater and get the job done and he understood our frustrations. Okay cool, appreciated. Well he called a little after 4:30pm already at our house, no warning, no advancement call, just a hey I'm here. I told him I would call my husband ASAP and have him there as I knew my husband was a 10 minute drive away. His reply? "Oh no that's not going to work I can't be waiting around on you guys all day I have stuff to do as well" EXCUSE ME? Who was waiting all WEEK for hot water? Who was waiting all day while constantly being pushed behind? Look, I understand that crap happens, things come up and whatever. What I don't understand is how it seemed right in someone's mind to tell a CLIENT that they have better stuff to do, that us not having hot water with kids in the house is an emergency to handle after a week and how "I better have my husband there in 10 minutes or else in leaving." This technician was EXTREMELY RUDE, DISRESPECTFUL and flat out unprofessional. For someone to sit on the phone and tell me things along the lines of "your child not having hot water is of no importance as trust me, I can name a ton of things more important than that," "you guys honestly could have gone longer without it to be honest as hot water is not a big deal" or to be accused as being dishonest is not okay. I told him from the first delay call to warn me so I could make sure my husband is home. He argued this and called me dishonest. Wish I could go into further detail but honestly? This company probably doesn't even care and nothing will be done to correct the technicians ugly attitude. This is the most disgusting company ever. Don't even bother responding with those business reply's that most business owners do on yelp to try and gain back a little brownie points from anyone who may be looking up reviews and may no longer consider this business. I'm not interested in the fake nice stuff. 10 THUMBS DOWN! read more

Initial meeting with the plumber went great then went down hill after he wasn't able to fix a plumbing issue another company made .... long story short made the issue worse broke my shower and didn't even tell his company! read more

BEWARE! WORST SERVICE DELIVERY AND CUSTOMER SERVICE! This company has the audacious to ask all your money for a job, they haven't even finished! They have literally spend a month at my house and have not even come close to getting the new pipes done. James Brown will ask for all your money , when he hasn't deliver ! Keep waiting for them to actually work and finish the job. They are always late! They hire inexperience workers. They just keep making excuses not to finish the job and apparently don't have problem solving skills. The "supervisors" allows the inexperience workers to do all the work while they walk around or sit down. They are awful and utterly incompetent. Worst experience. They keep making promises and the job never gets done. Save yourself the headache and hire someone else. I wish I did. read more

I had this company come out as the drain to my wash machine was plugged. The owner of the company never even brought a snake with him. He did nothing to explore the problem. He informed me that the problem was the way the plumbing was put in and to remedy the problem would cost thousands! He stated he could put in a bypass from the outside to get around the problem and snake it from there. The cost would be a mere $500!!! I gave him $75 for the cost of the warranty and sent him on his way I called out another company who snaked the drain and the problem was fixed in 20 minutes. The cost was $95. read more

Other reviewers have said enough about this provider. I contacted them only because my home warranty company assigned my work order to them. I called around noon and nobody answered. I left a message, and called multiple times in the next day and half. No response whatsoever. I had to change venue and got the plumbing problem fixed in time. Now reading others' reviews, I feel lucky that they didn't return my call. read more

I go thru old republic who refered this company. And they are able to come out the same day. Well story is Cesar comes in and right off the bat tells me one republic doesn't cover a lot of things. So i pay no attention i tell him the night before i noticed water upstair on my rug and didn't think nothing of it until the next day there was water spots on my ceiling. So he check under the sink bathtub shower toilet n says hmmmm nothing here.. and if i cut the ceiling its not covered. I said well why not how you suppose to know where the leak is if you cant cut it. So i call old republic and speak to them they tell me it is and talk to him and tell him it is. So the boy goes out and gets a stepping stool and starts cutting my ceiling. No plastic down nothing he is on his tippy toes cutting. And says its the wax ring from the toilet and its not cover. And then starts laughing and after i said you had no plastic to put down he said no. How do you cut a whole make a mess and everything out of his mouth was its not covered. He is to small to see inside the hole he cut and just assumes its a wax ring from the toilet that he didn't remove? Hmmmmm so i have a 2nd company coming out but when i call to complain i speak to james who is cussing saying they are pressing charges on me for cussing the kid out. I had to tell this disrespectful boy to leave. What he did was unacceptable. They dont no what they are doing and unprofessional. Dont use even if they offer free service. Horrible. Looks like a small claims suit for the unnecessary hole and mess left. A wax ring under the toilet can not be seen from where he drilled a hole. He couldn't even see read more

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Terrible business. Unprofessional, rude, incompetent. Misdiagnosed, charged for water heater that did not need to be replaced, staff rude, owner rude to tenant. Agree with other posters read more

I was referred to Henry Yee Plumbing by my home warranty company. I had no prior experiences with them until I was contacted by Lindsey to schedule an appointment. My call was brief, pleasant and she was very accommodating base on my schedule. The technician arrived promptly in the beginning of the time window and he introduced himself as "Donn". While assessing the issue with my water heater, Donn did a great job making me more knowledgeable about the maintenance required for my water heater as well as point out some good practices to keep it running. Donn was very respectful and courteous throughout the time spent fixing my issue. I can't speak for anyone else at the company but I will say that based on my experience with Lindsey over the phone and the great impression of the company left by Donn, I would certainly call them again. Ask for Donn! read more

We have engaged Henry Yee's plumbing services on two separate occasions. The first time they did a fantastic job and went above and beyond to handle the job at hand. In the last couple of days, we called them again for a water heater issue at a rental that we own. Once again James handled the situation, so that our tenants were not inconvenienced with having no hot water. We could not recommend James and Lindsay highly enough. Whatever the task James goes out of his way to make sure the job is done timely and correctly. Kudos James and Lindsay! Thank you ever so much, Sue M. read more

This company was referred to me by my home warranty company. Donn showed up and kept talking without listening to my explanation. Tells me he needs to cut a hole in the ceiling, ceiling is brand new due to a kitchen remodel. Donn assures me they would be back to repair, they did not. Called their office and was told "no" we don't do drywall repair. After $320.00 for the drywall repair I still have to paint the patch. If your home warranty company or anyone else for that matter refers you to this company DO NOT CALL THEM AND RUN TO THE NEXT PLUMBER. read more

WOW! What a GREAT Customer Service Experience I had with this company and James Brown. I called because our water heater we purchased on 10/1/16 indicates the burner went out. From the moment I spoke James on the phone (he called ME because I called and could not get through after hours), he assured me he could help get me the part i need. He took the time to call around to order the part and have it sent to me or install it if I needed. This guy was terrific! He found out since my water heater was covered (don't buy a Whirlpool water heater people!) for parts, it would not cost anything and they could ship me the parts! Not many plumbing places do this kind of FREE service and this place has it! Keep up the GREAT work James. Feel free to reach out to me for any questions on this experience. read more

Pathetic excuse for a "Plummer". Their technician Donn showed up without calling us prior as they stated they would. This guy showed up with no tools and spent about four minutes looking at our sinks that we had a couple of issues with. He basically said that since the issue wasn't active while he was there that he couldn't do anything and that to diagnose any further would take a work order that would not approved. He told me to run vinegar down my sink, advice I could have easily googled. After the couple of minutes of actual "diagnostic service" Donn stands in my living room and spends like ten minutes writing up a work order/receipt. I actually said to him "you spent more time writing up that order than you did looking into my plumbing" to which he replied "ya" and proceeded to remind me that I would be charged 75 dollars for the "service". I made it very clear that I would be contacting this company's management to receive a FULL refund. Having contacting the president and leaving him a message I have still not heard back. Absolutely unacceptable customer service. They should lose their license and should be removed from any home warranty company's contractors. read more

Eek us right! We were referred to this company by Old Republic Home Warranty Company to fix a problem with our bathtub. The repairman came out, misdiagnosed the problem and told us that the problem was due to the builder's error and was not covered. He drew us a diagram of what he said the problem was. Although he did no actual work for us he collected his $75 and was on his way. We got a second opinion on our own and behold! $200 later it turns out that was not the problem at all. We called Mr. James Brown to let him know that his plumber misdiagnosed our problem and ask for our money back. A woman identified as his wife was rude; awful and because my husband was upset about the service we received she said we were "f....g" crazy and hung up the phone. Later Mr. Brown called us back, but to see what happened with his wife, not his customers. Fine. I get it. But this was supposed to business, not a family reunion. Our next step is to report this service and behavior to Old Republic. In my opinion this company should not be recommended to deal with their Clients with this type of behavior. read more

We had a water heater replaced by their technician. The next day after the hook up, a gas leak was determined. We called the gas company and their finding was the hose was not properly installed.....how would you rate Henry Yee Plumbing? read more

If I could rate 0, I totally would. I contacted this company because it was referred by our home warranty company Old Republic, but this plumbing company was just a total nightmare! First of all, they never called me back within the time frame that they promised to schedule a follow-up appointment. Then when I tried to call their office, they never answered my phone. And you can tell that they purposely did not answer my call. They finally texted me back saying that they would call me right back when they got sick of me calling every 15 mins. But still, it took them an hour later to call back. They told me they could come between 11 AM-1pm. I asked " is 12-1pm ok? I can't be there at 11am." The associate who answered the phone said it's ok. And I repeated the time 12-1pm back to him for confirmation and he said ok. Then they showed up 11:16ish in my house because they finished their last job. I called back the office:" I thought we had an appointment time between 12-1pm." Lindsay who answered the phone said they never set up appointment like that. I was like, the associate I talked to earlier said it's ok for 12-1pm. Lindsay 's attitude stunk and told me the associate was standing right next to her and never told me the 12-1pm time frame was ok and their technician already left my property because no one was there. I got furious, I was like"i've been trying to get hold of your office to schedule a time this morning, and you never answered my call. You don't just tell me 30 mins before you decide to show up and expect me to be there." Lindsay then told me it's my fault that I called them 20 times this morning, which confirmed my suspicion that they purposely declined to answer my phone. If they had answered it, then I did not have to waste my time calling them! And if they had called the night before to schedule the appointment as they previously promised, then I didn't have to call! I just hang up on them. I decided to use another company even it's not covered by my warranty company. Do NOT use this company even if you are desperate! read more

This has got to be the best plumbing company for anyone looking to save money, and not deal with rude or unprofessional home service men. It can be quite uncomfortable to have strangers enter your home, but the father and son that replaced my water heater were time efficient and made it a point for me to get my money's worth!! My search is over or a reliable and credible plumber read more

This company is absolutely the worst I have ever come across in any type of home repair. They are not trustworthy. They are not concerned in the least about customer care. Do not use them. With so many good plumbers to choose from, do not waste your money here. I can assure you that you will regret it. read more

Okay, so let me start off by saying my experience with Henry Yee's Plumbing was amazing! From the first call made by the home warranty company until after the install of my new water heater, the service has been great! Very responsive, knowledgeable and keeps their promises. Day 1: 7:00 am, noticed a leak in my garage as I was leaving for work that morning. Contacted the home warranty company at 8:30 am and I have the plumbers at my house assessing the problem at 4:30 pm that afternoon. A work order was faxed over to Home Warranty company by 5:30 pm and I received a call from my Home Warranty company letting me know the work order was received and has been approved! Day 2: contacted Lindsey at 9:00 am and she said don't worry, I have the approval on my desk and I would try and have someone come out no-later-than Thursday. I explained to her that I had small children in my home and It would help a great deal if she could try and have someone come out sooner if possible. Lindsey responded with "I can't promise you anything but I will do my best". I received a call from Lindsey that evening right before 5 pm letting me know that she schedule the plumber to come out the next morning between 8 -10 am! Day 3: Plumber showed up at 8:45 am and the install was complete by 10:30 am! I extremely satisfied with the service, customer service, knowledge of the technicians and most importantly Henry Yee "above and beyond approach". I am a REAL customer and i was not paid to write this review! read more