I would give negative five stars if I could. This doctor has been discriminatory to my special needs child. He refused to perform a needed procedure in a medical facility he has rights to perform in because she "should be able to have it done in the office." His office staff is the most unprofessional staff I have EVER had the displeasure of doing business with in any medical professional capacity for my kid. Dr. Henke himself was rude, condescending, and treated my child poorly. Despite our initial distaste for him personally, we chose to continue scheduling a needed procedure because my kid was in pain.
How wrong were we!?!
His staff called to tell us Dr. Henke would ONLY perform the procedure on the 2nd floor despite it not being covered by our insurance because he refused to go to Seton (even though he has the ability) because my kid should be able to do the procedure in the office. I had already disclosed to him in great detail the reasons she was not able (and I am not listing here in order to maintain privacy) and I would be happy to provide whatever documentation necessary to convince him of her legitimate need, and ensure insurance coverage. Luckily, I record every call that comes into/out of my phone and have record of this because we will be following up with an Office of Civil Rights/ADA complaint.
Alicia later called me and assured me she had in fact secured coverage on the 2nd floor and we were fine to proceed with having it done there. Well, Alicia is AWFUL. Think trying to do business with a teen valley girl with a wad of gum in her mouth the whole time you are talking.
Coverage was not secured and the day before we were scheduled we received a call that WE would need to obtain a single case agreement and our insurance would not let their office obtain this. (Funny, other offices have obtained their own single case agreement. Thank you, Sage Recovery for your professionalism!) Single case agreement can only be obtained if there is a network deficiency. There is no deficiency here. Just a doctor who refuses to provide services to children with special needs because he himself has determined they "should be able to have it done in office bc it is such a small procedure."
After all that, they offer to reschedule at Seton after all. At this point, no thanks! We have found a reasonable, compassionate, and professional podiatry office with Dr. Golf, who even though he performs minor procedures in a surgery center, is happy to go to Seton Southwest since it is in network, and has treated my kid and me with the utmost dignity and respect. read more