I have been very impressed with Dr. Liou. He carefully listens to questions and provides clear and direct answers.
I first went to see Dr. Liou about an ingrown toenail that was causing me pain. Dr. Liou clearly and concisely told me what could be done to solve the problem. In the past, I had seen a couple of other podiatrists and when I asked them about ingrown toenail options, I felt like I received long winded needlessly confusing answers. This caused me to lose confidence in their ability to solve the problem for what I assumed must be a common relatively simple procedure.
Dr. Liou explained how, after deadening the area, I could have a small portion of the side of my nail removed to take out the embedded portion of the toenail. If I wanted the procedure to be permanent, then they could apply a substance to prevent regrowth of the removed portion of the nail. To evaluate the process prior to a permanent removal, I had the portion temporarily removed to better confirm what it would look like with a small portion of the toenail removed. I also wanted to see if Dr. Liou was as skilled at performing the work as he was in explaining the process.
Dr. Liou was very skilled and quickly performed the procedure. Frankly, the the four shots to deaden the toe, were the worst part of the process. Those shots were more painful than I was used to (and I have had a LOT of shots). Given this, I told Dr. Liou that in the future I would prefer it if he started with just one shot, then waited a couple minutes for that to take effect, prior to giving the other three shots. If you prefer just getting it over with all at once, the good news is that the shots do not take that long.
Dr. Liou also helped me with plantar fasciitis. I received an injection and some shoe inserts which provided quick relief.
What I found particularly extraordinary about Dr. Liou, was how he rose to the occasion when I had an appointment to see him after being rendered completely mute from a neck surgery which resulted in a paralyzed vocal cord. Since I suddenly could not talk at all, I was wondering if I should cancel this appointment with Dr. Liou due to the difficulty of communicating. I decided to keep the appointment and typed out my questions for Dr. Liou and handed them to him when I arrived at the office. I could not even speak to explain why I was handing him something, so I had to depend on his good will to actually read my document and respond to my questions appropriately. He was AMAZING. He did not miss a beat for what was a strange situation for both of us. He answered every question on the sheet, even though I was helpless to correct him if he missed something since I could not talk. Fortunately, I have had corrective procedures since then to help me talk, but I am so grateful and impressed as to how he handled this situation. I think it says a lot about him since many doctors skip over questions even when you CAN talk to insist on getting an answer. read more