Recently had them out to add insulation in the attic. Install crew was great and no problems there.
Problem is Doug and others in the office. I had a hard time getting Doug to provide the estimate and he explained the delay was due to a personal issue. He gave me two prices for two depths, but did not give a detailed estimate. During the phone call to figure out what he sent me he explained the prices and told me they both included the garage. I told him to go with the higher depth, but don't do the garage. He told me it would knock $75 to $100 off the price. Great. Do it. The installers had a bill for the higher price. Like an idiot I went ahead and paid it because I did not want to hold them up on getting home.
Tried to contact Doug to resolve this, but he would not return calls or e-mails. Called office and got Brenda (I think that was the name). Very nice and apologized for the problem. I asked if she was going to ignore me like Doug did. PROMISED she would resolve by end of day. That was over a month ago and still nothing. Despite being nice on the phone she blew me off and kept the money.
Worse, I referred them to a neighbor and they did a poor job for him that cost him additional to have another company fix.
I've used this company for years for several projects of different types. Never again. read more