I have done business with this shop on and off since it first opened and was one of its early supporters. I wanted to continue supporting a local business, but unfortunately my most recent experience was very disappointing.
I brought my car in for repairs and paid approximately $650. When I picked it up, I immediately noticed that my instrument cluster was no longer working. My speedometer, fuel gauge, temperature gauge, and odometer display had all stopped working. Because I had a doctor's appointment, I had to leave with the vehicle and couldn't immediately return.
When I brought the car back and explained that everything on the instrument cluster had been working before I brought it to the shop, I felt like my concerns were dismissed. Instead of looking into the issue, I was told that I was just trying to get something for free. That was frustrating and disrespectful, especially considering I had just paid hundreds of dollars for the repairs.
I also discovered that my transmission was leaking after I got the car back. It was not leaking before I took it to the shop. I can even document this with photos of my driveway, which had no transmission fluid spots before the repair. Now it does.
This wasn't my first issue. Years ago, I paid around $500 to have gasket leaks repaired on my 1986 Chevrolet Silverado. The leaks were never resolved, and I was told I would receive a refund. I returned multiple times to collect it, but it never happened. Even after that experience, I chose to give the shop another chance because I wanted to support the business.
I understand that running an auto repair shop is difficult and that some customers may not always be honest. However, every customer should be judged based on their own actions. I have always tried to be respectful and pay for the work performed. Being accused of trying to get free labor after paying for repairs was disappointing.
My advice is to thoroughly inspect your vehicle before leaving the shop. Check that everything works, including your gauges, dashboard, and for any fluid leaks, before driving away. My experience left me feeling that my business was not appreciated, and unfortunately I cannot recommend this shop based on what happened to me. read more