Had a couple cracked panes and couldn't find a replacement window anywhere. So glad I came across…read morethese guys. Came back few days later and it looked like new. They also helped me with replacing the tilt latches and replacing the balances which she had to order out of a catalog. Doesn't seem they up charged, either. Probably spent 1/3 the price even if there was a replacement window. Highly recommend!

Short version: My $355 glass replacement turned into an $1800 glass replacement…read more Long version: I am giving a two star review and not a one star review because the two women who work at the front desk were very polite and responsive. The delivery team of two men was also kind and professional however the glass maker was probably one of the rudest individuals I have ever encountered. I called All Star Glass to see what their typical wait time for replacing a piece of glass was and they notified me 24-48 hours. After reading the Google reviews it seemed that this was the norm for them. This was important to me because I dropped the glass off on a Monday and needed it by the latest Thursday because I had a flight out of Nashville at the end of the week. I also didn't want to not have a front window for my living room for the entire week especially when I was not there. No worries however because I was told it would be done Tuesday. After receiving no update on my glass, I called them back and was told it would be done the next day (Wednesday). After again receiving no update on Wednesday, I called again and was told it would be done Thursday. By the time Thursday rolled around I called back and was told it would be done Friday even though I made it clear early in the week that I had a flight to catch. When I called Thursday, the woman at the front desk handed the phone over to the glass maker who immediately started yelling and getting very angry, telling me that NO ONE told me the glass would be done in 24-48 hours (just read the other comments. This seems to be the norm) and that HE told me it would be done Friday (I would have never agreed to this in the first place considering I had a flight and wouldn't be able to get the glass on Friday). The glass maker continuously called me a liar, yelling at me, threatening to hang up and not make the glass, saying that no one told me 24-48 hours despite the fact that I was told MULTIPLE times that this is how long the order would take. I tried being cordial as I shared my frustrations of needing to now change my flight but the glass maker didn't care, continuing to throw personal jabs and calling me a liar, referring me to the worst customer he has ever dealt with. Every time I tried calming him down (because I really did need the glass) he continued throwing personal shots at me. Very unprofessional. $355 for glass and $1500 later for having to change flights at the last second, the glass is installed. I would strongly recommend that the owner of All Star Glass gets a new glass maker as the current one is not well.

Excellent customer service and polite, professional staff. Prompt and deliver a quality product…read morewhen they say they will. Chris is a true professional and genuine honest person. A pleasure to do business with.

yeah found this place to cut a piece glass Jason very nice and helpful $28 and may be ready to day…read moreif not tomorrow for sure same piece at Nashville Glass $150 on 2nd ave and rudeness included for free

ordered a window from here for a client and he got in not on time but SUPER EARLY AND cost…read moreefficient! Great customer service will be back

I have little to no experience with glass and needed a piece cut. I called Hendersonville Glass &…read moreMirror, and they were quick to give me an estimate and friendly over the phone. I went to the location the next day to purchase the glass and was pleased with the quick service and price. I threw a variety of different questions and problems their way and they were very respectful and kind despite my ignorance. After taking it home, I ended up needing it cut an extra 1/4", so I took it back and they cut it to size free of charge. Could not recommend this business more.

I used this company to install four square blocks of glass in a cat walk in my home when it came…read moreto the day of installation, it was installed totally wrong and very unfinished. The management at Evans did admit that it had been done crappy and it was not corretc. They then stated that they had to order new parts to go around the glass.. I did not hear from them again until February of the next year when they came back to fix it and it still wasn't correct and then wanted to charge me $10,000 for the install had to call another glass company or two to get it fixed and both companies agreed that this project shouldn't have been over $5200 especially since it had no demolition of the wall. I had to pay another 1600 for that please be careful with Evan's glass company and the logo about bringing the cup and you bring the coffee I never was asked if I even wanted a cup with an invoice of $10,000!!!

We literally live in a glass house and we need folks like this who respond as an effective family…read morebusiness. Evans is a classy glass shop that we've used for over 20 years! Impressive work on site, plus they'll order what else they don't make. Professional 'front-end' office staff ... getting your phone call answered & turned into a solution. Reasonable costs and timely service. Try 'em - I think they'll take care of you like they do us.

I called last-minute needing a turnover for my airbnb, I spoke with the owner of the company about…read more14 hours prior to needing this service due to a last minute cancelation from my other cleaning service, and she was very helpful and was able to fit me into the schedule last minute. Not only did they fit me in they did an excellent job of explaining the process and the charges for the services they would perform. I met the owner at my airbnb after the job was completed and I was astonished when I walked into the house. Everything was shiny and smelled amazing. I hands down recommend this company and will continue to use their services in the future. Thanks for an amazing experience and a job well done.

From the owner: OBSESSED with cleaning and organizing, especially the spots you never knew needed it! read more

I was referred to this company by our contractor and, unfortunately, should have known better. From…read morethe start, I made several calls to have the job site name updated from the contractor to our own names. Despite multiple requests, they never made the change, which led to a series of issues during the installation process. On the first attempt, the installers showed up without the correct glass size and left the remaining materials at the house while they waited for the correct pieces to arrive. I called at least six times to get the issue rescheduled, but staff repeatedly failed to return my calls. When the second attempt was made, the installer ignored our complaint that the glass was still too small. The owner then came out, only to agree that the glass was indeed flawed. Finally on the third delivery attempt their scheduler fails to call us until installers were less than five minutes from the house. Fortunately we were home, but this just exemplified our entire experience. After three install attempts, two months of waiting, more than 10 calls I made to them, one unannounced-person meeting with the owner, and only a partial refund of less than 10%, we finally received our correct shower glass. Zero accountability, poor processes in place, and terrible customer service. It's a wonder how companies survive being run so poorly.

Polite, prompt, professional, and REALLY nice glass work. Customer service is OUTSTANDING…read more Installers were careful to make sure pets were safe before opening any doors/gates. I will definitely use them again. Custom glass on a custom wood dining table. Thank you for such a great product and experience.

My son broke the neighbors window with a ball. They came out next morning to estimate and has the…read morenew window in before the week was over.

From the owner: City Glass & Doors is a full-service commercial and residential glass and door company that…read moreprovides high quality glass, mirror, windows and doors products and sales, service and installation to the community in Tennessee.