We could not be happier with our KozyHeat Chaska insert. Choosing an insert and envisioning it in…read moreyour home requires a few visits to the showroom and the required steps can seem daunting. We were starting out without gas at our home so we needed to line up a propane company as well as an electrician to install a plug in our fireplace to power the insert. From start to finish with the help of the owner Ryan and Dan, our installer we completed the job in a little over a month's time. I am happy I chose Hearthside.

Recently I had the went to them to get the door for my wood stove fixed. New gasket for the window…read morereplaced and a new gasket for the door. The first sales man I talk to when I brought the door to them was great. Talk about the issues. Called to resolve how to best fix them. When the door was finally ready, I went to pick it up. And the was a different salesman at the desk. The original guy I was told was busy with another customer. So I had to deal with Kevin who proceeded to speak to me in a rude tone immediately. Told me my door was not there. Lie. I could see it sitting on a box. He was speaking to me so loud and rude I has to ask him why he was talking to me like this. other employees that were working there witness the exchange going on , and said nothing!! When I checked the door gasket it was not properly finished the two ends were not together part of the gasket was pulled down and gasket material was all flayed out. I ask the rule guy if he thought this was good work ? He starts the yell at me again and says come back in a week! And yelled at me to have a nice day!! I Forgot to get a receipt. When I asked for one Then threw it on the counter at me .Yelling at me again to have a good day.. Sorry so long winded. So I call to speak to the owner. Who called me once and I was working I missed the call I finally called when I could. His first comment was I called you twice... me ok I don't see that on my phone. Anyway he said he spoke to his employees. they said they they heard the both of us yelling ". Me) really !! I'm the customer. I only Came to get my door you've had for 31/2 weeks As for his employee the owners comment was " I don't know what his problem was " Me) oh so that's ok with you! The the owner said that before I came in that day, A family with a special needs child must have touched the gasket and had routined my gasket. Me ) really your blaming a " special needs child " me unbelievable " To conclude that ridicules episode the owner said he would deliver the door to my house and how was I going to pay the $100 repair! Me really you want me to pay for being verbal being harassed at your place of business. ( Him oh ok) same shitty attitude . The own did deliver it. They have a bad rating on yelp . Which he argued about too! My answer is him is that he has clearly been overrated. WTF I only went to get a simple gasket fixed

Justin from Lucky Duck Pools did an outstanding job, and I couldn't be happier with the service. He…read moreshowed up on time, was very courteous, and clearly knew his stuff. It was obvious right away that he takes his work seriously and has a lot of experience. He didn't just do the basics--he made sure everything was in top shape and took the extra time to point out a few things I should keep an eye on. I really appreciated how thorough and detail-oriented he was, as well as how easy he was to talk to. It's refreshing to have someone reliable and professional taking care of my pool. I highly recommend Justin and Lucky Duck Pools if you want quality service you can trust!

I visited this establishment to purchase something to clear up an algae problem and the "owner"…read moreAnthony belittled me and disrespected me in front of his customers. I do not recommend his services or products due to his unprofessionalism. He's also not BBB accredited and listed as "out of business".

I can't say enough about how wonderful The crew were at…read moreHearthside from Joe our sales guy to Chelsea at the front desk and the installation crew. Answered all our questions fast set up with a great price !

My Hot Tub broke after 6 years of continuous use. The Westport Crew sent a a Repair Technician…read morenamed David. He masterfully Diagnosed the problem (a bad Circulating Pump) and changed it out with a new pump. All you hear these days about young people who don't want to work and have a bad Work Ethic. David is a breath of fresh air. Polite, Respectful and really Smart.

Absolutely the worst customer service I ever had store was dead empty and Adam offered no help to…read morefix my problem nor did he remove his EarPods to hear anything I was saying. I spent 5000 dollars in this store and also purchased a salt water system that fell apart after just one season and of course it's not under warranty store blames it on Hayward and Hayward blames it on the store. I completely regret spending my money in this store.

I made the mistake of driving to Leslie's on a Saturday afternoon through all the terrible traffic…read moreon rt 1. 45 minutes later I reached the store at 2 in the afternoon and the doors were locked even though the hours were marked 9-7. So I hung out for 20 minutes hoping the store clerk needed a bathroom break. But no such luck. I recommend you call before you leave for the store even if the store is supposed to be open.

Pool care can be CONFUSING! The Pool Dr's awesome crew truly know their stuff. The team here always…read morepoints me in the right direction, gives thorough answers to my many questions, and goes above and beyond with their customer service. I'd recommend their expertise to anyone, no matter if you're looking to get your first pool or spa or you've had yours for 20 years - they are simply the best!

This place is right next to my house. Had a problem with a cloudy pool. Went to Pool Doctor and the…read moreowner along with one of the staff went back-and-forth with me trying to get the pool clear. Every time I went it was at least $150 worth of chemicals. Never fixed the problem. After about $1000 worth of trying the owner told me there was nothing more she could do. I went to Pool and Patio down the street the owner, Joe told me, "use this "and gave me a bottle of floc. $15. Pool immediately cleared up. At the time I didn't know much about pools. Now I know that this is a common fix for this. Do you think the Pool Doctor told me this? Did they even suggest it? Nope. Don't go to this place. There's no Dr. involved lol. Go to Pool and Patio in Coventry Rhode Island Every time I have gone there I have not felt like I'm being sucked of my money. I learned an expensive lesson

Hubby and I love this place! They truly know what they're talking about. And, more importantly,…read morethey really care. We first started going here several years ago when we bought our first pool from them. As first time pool owners, they were fabulous at walking us through everything and setting us up for success. Fast-forward to this past June. A very brief tornado went through our neighborhood, but it was strong enough to destroy our pool. They were absolutely wonderful helping us through the process of getting a quote for the insurance company and lining up people to get the replacement pool put up quickly so that we could have a pool for the rest of the summer. I can't say enough about the people here. They are truly wonderful. I only wish they were closer. As a typical Rhode Islander, Coventry is a hike, so we try to only go up once or twice a year... Lol!

Decided to replace my 21' round pool and Pool and Patio had what I was looking for and work with a…read morefantastic installer. Now if they could just control the weather and give Rhode Island some legit swimming pool weather.

These guys know their stuff!! Even when busy they take time…read moreto explain and answer questions.

I've never experienced such rude customer service, and to actually think guy that I dealt with is…read morethe sales manager blows my mind!!!!. I will never step foot in that pool store again.