Dr. Plot is a fabulous OB. That's is, if you can get past his bitchy staff. On several occasions, I've had issues with getting an attitude from the staff when I call. Today, I called to set an appointment. No answer. Just a message saying YOUR VOICEMAIL IS FULL first of all. I called 5 times, and after being hung up on and ignored, someone finally answered. This is the actual conversation: Me: "Hello!" Her: "Yeah." M: "I just called like, 5 times in a row and--" H: "I know." M: "Well, that is not okay!" H: (raises her voice) "If this is an emergency, call 911. WE'RE CLOSED." M: "K. Fine. Uh, fuck you." Woman with a nasty attitude, you have been reported. And with an attitude like that, this isn't your first rodeo. Enjoy the conversation with your supervisor, asshole. read more

I've been coming here since I found out I was pregnant. I would like to off and say they are never on time I arrive to my appointments 5-10mins early and I'm being checked in 20mins later the are rude & do not communicate well. They also gulcose test 2x because they lost my paper work and claimed their system has been down. I don't recommend coming here at all it's very ghetto read more

Everything could improve. Be aware of your benefits. Was quoted different copay, which I questioned. But I paid it. When I received the EOB I called the office. They said I would have to talk to billing. I left several messages, no call backs. Then when I got the insurance to call Vanessa pulled crap and said they have 100 patients a day so when "they can" they'll call me back. BAD Customer Service - never again! read more

I have been coming here for YEARS now!! Now this office gone completely downhill into the ground!!! I had an appointment last week and this week. One different General Medical/ OBGYN . I had problems BOTH TIMES with the FRONT DESK people. I will not be coming back and I will make complaint to my insurance. I am shocked how bad it is now. Absolutely NO professionalism!!!! Last week When I was here waited in the lobby..... 1 tall Hispanic girl with Long brown hair next 1 was short short African American with long Blonde/Gold braids and last 1 was short girl looks Hispanic with short black hair. 3 girls sitting in the front talking OUT LOUD and everyone CAN Hear about getting high and smoking weed. Laughing and bragging about having high tolerance. How many Blinkers they hit and stuff how it long it lasts them. The main one talking about it was the one Hispanic Girl with light brown hair. Do They think people in the lobby can't hear them talk because there's a glass window or what!!! We are not deaf! Can hear you loud and clear. They did not care one bit! My gosh I couldn't believe my ears. Even my husband and daughter could not believe it either. Makes you wonder if they can sometimes be high and not sober on the job. I saw Somebody's Elses review say 1 of them looked high and not in a sober state. Looks like this has been a problem and still is. This week I had another issue with the front desk too. Those girls are SO rude with attitude and dismissive when you try to talk and ask questions. No Customer Service at all!! Finding a new doctor now read more

So I started coming here a few years back as a regular primary pregnant and started my OBG care here. It was going good in the first 16 weeks then it just went downhill. I took off of work because I was having swelling and other things going on with my pregnancy. I will let the doctors know they wrote it down but nothing was happening no referrals no test I spoke to the office manager Holly horrible I recorded our phone call and telling her what was going on with me and she said everything that I was saying basically calling them complaints. I have now moved doctors and they have diagnosed me with my preeclampsia from the test results that I had to beg Henderson wellness to do before I left I do NOT recommend this place if I would've stayed something probably would've happened to me and my baby because they weren't taking me seriously read more

Terrible service wait time is horrible crazy long waited for more than 1 hour 30 min and no communication . I went up to front desk for a second time to ask why I wasn't taken back because they took someone else before me they tell me they have to reschedule that I have to come back another day because they go based off the paper they leave on the counter !! I am extremely pissed off . I do not recommend anyone to this place ever ! Save your money and choose another business for your ultrasounds. read more

I had an annual appointment at Henderson Wellness that included thyroid blood work, an OB visit, a mammogram, and a Pap smear. I paid my copay at the time of the appointment. I was later told that the office would not release my test results unless I paid an additional $60 copay, which was never clearly explained beforehand. Being forced to pay again just to access routine medical results is unacceptable and feels unethical. Even more concerning was my experience with the male OB. I was previously instructed by this office to use 10 mcg vaginal estrogen twice a week. During my visit, the doctor incorrectly told me this medication should be used six weeks on and eight weeks off or I could get cancer. I later confirmed with another physician that this guidance is not standard and they had never heard of such a regimen. To make matters worse, the doctor asked if I was "still sexually active," asked in a way that felt dismissive and inappropriate, especially given my age and the context of the visit. The interaction lacked professionalism, sensitivity, and basic respect. Between the questionable medical advice, poor bedside manner, and what feels like a cash-grab approach to billing, I left this practice feeling frustrated and disrespected. I will not be returning and would STRONGLY advise others -- especially WOMEN -- to look elsewhere for care. PS. Never got my test results!!! I had to give them a one star which I wish I could give them a -5 star just to post this. read more

Avoid this place at all costs!! I went here with my first pregnancy and they were okay, I used a different ob for my second child. I am now pregnant for the third time and figured I'd go here since it's close to my house. I had an over the phone appointment today with Dr. Toledo, NEVER GOT A CALL. This has happened before and the front office tried lying to me and said they called and left a message. False! Everytime I come here I wait almost 2 hours before being seen and then told labcorp lady is on lunch when I'm finished so I have to wait even longer for her. Dr. Toledo is supposed to be the one delivering my baby and I haven't even met him yet!! The front office ladies are fucking stupid, slow and unorganized! Can't figure out which is worst, the doctors or the receptionists. The ultrasound tech is the only good thing about this place, love her! Everyone else sucks and this place needs to get shut down. I switched my OBGYN today, I hate having to do that while I'm halfway through my pregnancy but this place is complete garbage and insufferable! FUCK HENDERSON WELLNESS! read more

We went to the Henderson Wellness located at 2598 Windmill Parkway, Henderson, NV. Not sure if they had moved locations but the one we went to was on Windmill. We scheduled to do a 3D ultrasound with Evelyn and she was the best! We came in super early in the morning on a Tuesday and unfortunately our baby was not wanting to show his face. Evelyn suggested for us to do things like eat lunch and find something cold to drink and to just come back before noon. We did that, but again, our baby was stubborn and was still not showing his face. Evelyn tried nudging him so he could move, she even gave us time to stretch just so he can switch positions, but still nothing. I was bummed about it but Evelyn was so sweet and she really wanted us to see our baby and to have a good printed photos of him. She suggested to come back a few days later (free of charge) she we could try again. When we came back on a Friday, we were Evelyn's first clients so she really took the time to make sure that our baby can be seen and that we get a good look of him. I am very grateful that our ultrasound tech did not give up on me and my stubborn baby! She kept trying and even allowed us to come back a few days later, free of charge, just to try again. Evelyn was so patient with us and i am so glad that we were able to print good quality photos of our baby. Evelyn also printed a bunch of photos, I think she felt bad we had to keep coming back lol. You also get a CD of the ultrasound and if you want the usb kind, you can purchase one for $10 or bring your own usb. I was a little skeptical about this place due to the Yelp reviews but I'm glad we still went through with it and was able to work with Evelyn. So grateful! read more

Update: So my perspective on Henderson Wellness Center has evolved significantly over the last several months. I have observed a marked improvement in professionalism and efficiency in the office staff which is very much appreciated and appointments are always scheduled within a couple of days at most. Also the video appointment options are a bonus if you can't make it into the office. But the biggest plus has been the consistency of seeing the same doctor at each visit. Dr. Nguyen is wonderful. Both knowledgeable and caring, she prioritizes getting to know her patients which is very important to me. I'm very happy I stayed with Henderson Wellness and I would definitely recommend them to everyone. read more

The new office is absolutely exquisite and spacious. Doctors and nurses are knowledgeable. They ensure they listen to all your concerns thoroughly run through all necessary, test and they get you in and out quickly. read more

Came here on a Mom group recommendation. Fail. Office staff is rude . Location is good but no changing table for your little ones in the restrooms. 45 minute wait every time even if there is a set appointment. Doctors do not give you results on your testings must ask because you see different doctors every time and none bother to read your file properly. Medical records request are ignored by the staff even if you have faxed confirmation because they can't be bothered to do their job . read more

I can see why the ratings are so low here. It was not the best experience. The receptionists didn't even acknowledge when I arrived and were rather cold when I approached them and the OB/GYN was extremely vague and seemed to have no interest in my pregnancy as an individual. However, the ultrasound tech and blood tech were very friendly. read more

Rude, unorganized and gave me the wrong due date by 4 weeks. Switched OB's half way through pregnancy and glad I did. Asked for my records to be sent to the new OB as requested and they said I had to pay 60 cents a page for 68 pages? It's called a fax. Don't go here. read more

So far my boyfriend and I have been twice for a 4d ultrasound and Evelyn has been amazing both times! She really takes her time to make sure the pictures come out very clear and gets the best possible shot. We'll definitely be back again! Thank you so much, Evelyn! read more

Henderson Wellness - Medical Centers Near Me - Henderson, Nevada

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Theres a reason this place has the lowest rating of any doctors office in town. I had been going here for years and am never happy. It was close and i didnt know where else to go so i would come back for non serious issues. The ob/gyn is awful. I had a doctor try to convince me to get pregnant when i wanted birth control because he "needed new patients" they always had my procedures wrong too. The general practitioners are awful. Every one. They dont know ANYTHING. I was told i needed to see a therapist for a refill even tho i had been on the same meds for years. Then all of a sudden i didnt. Every time i needed a refill it was back and forth. Not to mention you make an appointment for 8am and they dont even get there and open the doors till 815. Then you sit there and watch them eat their breakfast and dont get seen for an hour. Now i was told i would get a prescription. I asked and consulted with my doctor. We did bloodwork and made a plan. I had to call 4 times to ask them to finally put my prescription in that day. When they did the pharmacist called me and told me the doctor deactivated it and told HER to tell me to call the doctor back!!! When i called i got so much runaround on why the prescription was cancelled. The pharmacist said she called to get a dosage instruction and the doctor canceled it. The office manager told me my doctor cancelled my prescription because the pharmacist asked for my bloodwork and didnt feel comfortable filling it. That is a blatant lie!!!! I asked to send to another pharmacy and she was sooo rude and nasty with me. Not to mention this was the WRONG medication i was told i was being prescribed too!! She wouldnt listen to me and said im not a doctor so i dont know. She was so loud and had the nastiest attitude. Wouldnt let me talk to the doctor and said i wasnt going to get it with no further explanation. This office manager also told me i couldn't have a letter for my work that my doctor told me i could have. She wrote it for me and spelled my name wrong. When i told them thats not what i asked for she said they wouldnt give it. No explanation. When i asked if they could refer me someplace i COULD get it i was told no. They didnt know. This entire place is an absolute joke! Theyre legitimately ignorant and dont know what theyre doing. If you want real healthcare, go somewhere else. Please. Dont waste your time. read more

I've had enough of this place! They rape their patients of their money. If they can find a way to charge you.. THEY WILL!!! Save your time, money, and sanity... GO TO ANOTHER doctors office!! read more

DO NOT GO HERE. I highly regret not checking reviews before setting an appt. What a waste of time. You're better off going to Urgent care. At least they give half a shit there. I waited more than 90 mins to be seen by a Dr before deciding to leave. WHO KNOWS HOW LONG I WOULD'VE BEEN WAITING. No wonder you guys have open availability. You can off the bat tell these people do not care about you. Most unpleasant experience in an office. Thanks again Henderson Wellness for wasting two hours of my day for nothing. read more

Francine Thorn-King is a great phlebotomist.I also know her to be a very very caring and welcoming person.I wanted to thank her for being a amazing person.Not much of that in this world these days.I also got right in. read more

I would give this place zero stars if I could... I wish I had checked the reviews before I went. Office staff is extremely rude and not welcoming at all. They charged me $160 to see a doctor and get an ultrasound claiming I hadn't reached my deductible (which was a lie) when I came in 2 weeks later they tried to charge me $60 even know my prenatal visits are always covered. I decided to switch to a different provider and they charged me $5 to get my records. After my claims came back from my insurance; I should of only been charged $10. Still waiting for them to reimburse me which I doubt I will ever see that money back. They are money hungry and don't even care about their patients. Do not go here, you will regret it. read more

I thought I would give this clinic a try, every appointment that I had it would take 1 to 2 hours to been seen, and I was on time to every appointment, I wanted to cancel a blood work and reschedule for a later date due to financial circumstances and I call about a week later to follow up to find out that I was discharge the nerve of this facility Holly the doctors secretary or assistant her job title is unknown and the way she conducted herself over the phone was completely unprofessional and a complete disregard for my concerns as a patient I would never recommend this place to any one. I will be filling a complaint with the the bored as well. Only good thing Emily that works the front desk was always cheerful and helpful and so was the ultrasound tech she's amazing! read more

I do NOT recommend this place. They are so incompetent with how insurance works. I've been coming to this place for about 3-4 years and it just keeps getting worse. I thought since they do primary care also I'll kill 2 birds with 1 stone, but tell me how a primary visit cost 40 dollars and gyn cost 60 dollars when my insurance says 25 for pcp 40 for specialty? I was told by the front I never met my deductible every time I mentioned that the co pay was outrageous. I was told billing would call me and I never received a call. Some odd reason billing was never in. What topped every off for me was it was about that time for my yearly exam, I go in and they tell me "okay todays visit is going to be 60 dollars" I say "no, my insurance covers annual wellness exams at 100%" the front desk says "yeah, but you haven't met your deductible so we have to collect your copay until you meet it" GTFO!!! I don't know where they get their information, but I am definitely reporting them to the board. I don't know what type of fraud they are doing, but I shoulda read the reviews and fought harder. I've found a new gyn office which is in the same parking lot, AND THEY ARE COMPETENT AND KNOW WHAT THEY ARE DOING. I REPEAT DO NOT GO TO HENDERSON WELLNESS OBGYN/PCP THEY ARE A SPECIALTY AND NOT PRIMARY CARE. Reporting them to my insurance as well. read more

I came here for a 4D ultrasound and wasn't waiting for very long. Once I was called back, the ultrasound tech was very thorough with the ultrasound. She took her time and was very patient despite the fact that baby was not very cooperative when taking pictures. I'd definitely come back for 4D ultrasounds if I choose to have more kids in the future! Overall very happy with my experience!! read more

This is the worst clinic ever! They do not care about you at all. I even pay out of pocket and they still trash you around front desk ladies never know what they are doing place you on hold forever and then answer the phone and ask again what is it that you need. If you are pregnant I DO NOT RECOMMEND THIS PLACE !! read more

DO NOT COME HERE!! Secretary staff is very uninformed and has over charged my co-pays multiple times. They do not know how the company the represent functions. When I scheduled a televisit they cannot even tell me how to contact the doctor. They said I can do a zoom call but don't give my any access to the link I would need to access that zoom call. They have no idea what they are doing. They can't give you an esimate on wait times. Why schedule me a 2pm televisit if no one can see me until 3? The doctors do not remember who you are or anything about you even if you see them one week later. They can't give you any assistance that is not basic. They barely even know what services they provide. They do not understand any insurance questions and if the reception makes a mistake you, as the patient, have to ask the doctor to tell the receptionist to fix it. If they write you a prescription they don't give you any form of confirmation or anything to give to the pharmacist when you try to pick it up, so if you forget what they priscribed you, you're out of luck. After I finally got ahold if the doctor, 2 hours after my appointment time. They asked if I left a bad review on square. I said yes. They hung up on me. Then I called the office. I talked to a few receptionists who all hung up on me and then they blocked my number. Not once was someone mature enough to tell me they would not work work with me. This place is run by people with the maturity level of an immature small child read more

Awe man, Should have checked the reviews before coming here for the last part of my pregnancy. Horrible communication and update on insurance changes by staff. Dr. Plotnitsky is amazing, 5 stars, but his staff is not professional at all. I was pregnant with my 3rd child and was put on disability from my job due to it being a high risk pregnancy. When sending all of my paperwork to be filled out, they were not getting the paperwork completely. After calling multiple time to check on the paperwork, the staff told me that I call to much and ask too many questions! Then sent me a letter saying I could not be seen there any longer. Remind you, this paperwork was my income due to me being told not to work by my doctor, income to provide for my family, it needed to be filled out by a specific date. So yes I was calling once every other day to check on it, to see if they had completed it and sent it to my insurance. But nope, I soon went into Labor and Dr. Plotnitsky was called to deliver my child. When I shared with him what had happened, he had no idea! Found out later, that the office no longer accepted my insurance provider and never told me. Now owe $54,000 for having my child at a Henderson hospital and it not being covered. Never was aware of the change. Let me me through in, the lady who does the ultrasounds, is AMAZING! So sweet, patient, and attentive to questions! read more

I chose this practice from my insurance in network list. I was to see Dr. Toledo , or so I was told I would. I ended up seeing a NP. I have no problem with NP's. Most are more knowledgeable than many physicians. Unfortunately, the one I saw was not. I was a little hesitant to go because it seems like family practice is just a side hustle for them. I should have listened to my gut. I take 4 meds. One is for claustrophobia ( Xanax). I've been taking this for 15 years. A 30 pill prescription last 3-4 months because I use it when I fly or when I know I will be in a crowded situation. I don't abuse this drug. Two physicians in Vegas prescribed the medication. When I moved to Texas, my new physician honored the previous physician's diagnosis. I am now living in Vegas. My precious physicians have retired. So, I'm in need of establishing a relationship with a physician . I brought in my four prescription bottles and recent labs from my Texas physician. 3 of my prescriptions had at least 2 refills left. The Xanax had none. The NP called in RX's for the meds that didn't need a refill. WHY??!! She said she had to get permission from Dr. Toledo to fill my Xanax. She said she would call by the end of the day. NO CALL! I went in to the office this morning to find out what was going on. I had told the NP that I had a flight to take in the morning and needed my meds. The MA went to the back and returned with a referral list of psychiatrists! She said the won't fill my RX. I've NEVER had this issue! I should have listened to my gut! I thought physicians took an oath to do no harm! Well, this one is putting me in a difficult position which is triggering my anxiety. How do I get on the plane in the morning without my low dose Xanax. The NP acted like she didn't care. The MA took my issue to the office manager instead of a clinician. I was told Dr. Toledo does get involved with family practice issues , just OB. So, why did NP Rochelle state she wold talk to Dr. Toledo about my RX. My conclusion. These are very uncaring people who are only doing family medicine as a side hustle. I don't know about the OB side. However, DO NOT COME HERE FOR FAMILY PRACTICE ISSUES! I wish I would have read the reviews. Now, do I fly without my meds and risk an episode or do I go to the streets to find my meds??!!! read more

OH HERE'S an update after I stopped going here thankfully due to the lies, unorganized, and unprofessional, caring less environment. I FINALLY GOT DIAGNOSED WITH PCOS that they knew the whole time but didn't tell me what I had until switching to a different OBGYN!!!! They just told me I had to go see a fertility specialist every time but kept prescribing fertility drugs and up-ing to a higher dosage EVERY TIME. SO SCARY!!!! read more

They always have open availability, it's quick and easy. Will forgive missed appointments and tries to stay helpful . Clean , Make sure you ask the right questions to get the right information with your doctors . I personally prefer women available over men with this regardless read more

Please save yourself any trouble and time by avoiding this business at all costs. The office staff act very unprofessional, are extremely rude and condescending, and the office manager Holly is just as immature as the rest of the office staff. The only positive experience I had was with the doctors. They were the only professional ones in this entire office. Holly the office manager thinks she runs the place and proceeded to tell me that she is good at collecting money and she makes $65 an hour. They will not return messages, hang up the phone on you, and talk to you like you are a child. My new doctor put in a request for my medical records and Tracy said that it takes up to 6 months to send the records: if you decide to pick up the records, they charge you .60 cents a page. This is in direct violation of HIPPAA which states you have to release records within 30 days of the request. read more

I had a great experience here! The tech was patient and friendly all while making sure I was comfortable. No social distancing was being practiced so that's why I did not give 5 stars. read more

In fact they do take forever to take you in and the staff is rude.. I will update if my ultrasound goes well I might give them a couple more stars otherwise It would be a shame those 20 miles I drove here not worth it. Update: Evelyn was wonderful she is the ultrasound technician and she is so helpful and takes her time with you :) she made my visit worth it. read more

I moved to Vegas recently and was looking for an new OBGYN. I found Henderson Wellness because I was referred by a friend, and honestly, it was a really really great experience because of nurse Dalena! She was very welcoming and made me feel super comfortable before meeting with the doc. But anyways, I wanted to leave a review because LADIES, WE ALL KNOW HOW HARD IT IS TO FIND A GOOD DR OFFICE/ OBGYN. If you come, ask for Dalena. She's great. read more

Dr. Toledo lied to us he told my 20 year old daughter that he would deliver her baby because we had issues with the other dr, dr.polinsky, we went to the hospital and we found out that dr.toledo hasn't had privileges to deliver at that hospital for almost 2 years. Also dr. Toledo promised us he would deliver her baby and a week before her due date he conveniently went on vacation where he was gone over her due date with no conversation with us about the birthing plan for her since he was not going to be around. We are both hurt and upset and disappointed that we thought we could trust them. read more

I received a Groupon gift voucher to get my 4d ultrasound at this office. I am very happy with my experience at this office. The ultrasound tech was very friendly and helpful. Her main goal was to get a good picture of our baby and she did. She was able to suggest different techniques to get the baby to move to get a good face photo. I would recommend this place for anyone expecting mothers wanting 4d photos. The office wouldn't be good for a crowd, but it does have several chairs and an HD TV for the guests. I thought it was the perfect experience for the 2 of us. If you're looking for a 30 minutes + experience with alot of people, i wouldn't recommend this place. Great 4d ultrasound package. It included 6 black and white photos, 2 color photos, photos on a cd, & a DVD of the ultrasound . read more

Henderson Wellness - 4D ultrasound - Medical Centers Near Me - Henderson, Nevada

The only star would be for the lady at the front desk who helped me. She was at least understanding. But I've NEVER been so insulted by a obgyn before. All I needed was someone to inject my birth control shot. That's it. Just someone to poke a needle. Important note is that I have mental issues, Autism (High Functioning), Depression, and Anxiety. I should have spent more time in the waiting room, not the side room. I get lead back and sat down. Ten minutes or so, someone comes in to take my blood pressure and confirm I'm here for a birth control shot. I then have to wait even longer, by now I'm having severe anxiety. I had a lot happen that morning due to a switch in my insurance. I just needed to be poked by a needle and go home. I've been on the shot for years. But I was getting worried something had happened. Then a man who didn't even give me his name comes in, and starts asking about my mental health. Assuming this was normal as I was new to this office, I answered the basics. Then he kept pushing me to get meds for my depression. I told him no, it won't work. My depression isn't chemical, it's due to my Autism. This man asked me out right, "What symptoms of autism did I show? How did they know I had autism?" This man, while I'm sitting in front of him, staring at the floor shaking and crying, asked me how I got dignosed with Autism. Yes, I'm not that sterotype of an autistic person, but I shouldn't have to be completely mentally stunted to be taken seriously. This is also a obgyn in visit for a shot, not a therapist meeting. My mental health should have nothing to do with this. It wasn't until I had begged to "get my shot and go home" did he leave. It was another 10 minutes or so before a nurse came in with my shot. She had to ask me where I get it injected and if I needed a band-aid afterwards. You're a nurse at an obgyn office, and you don't know where birth control shots are given? You're a medical nurse and don't know if someone who got a needle poked into the body should get a band aid or not? I got out of there so fast. read more

It was a great service, friendly and reasonable price. I can see the baby gender by 14 weeks.

This is the 1st GYNO that I have seen in Las Vegas, that made me feel comfortable and answered all of my questions. I do not understand all the negative ratings. My appointment was supposed to be tomorrow with the 2nd doctor at this office but they fit me in today, with Dr. Plotnitskiy. I had an ultrasound. We went over the results. I probably ask about 40 questions, which took about 20 minutes. Never felt rushed. Loved the front desk team, I talked to 4 front office ladies, which were all helpful. The tech that did the ultrasound, was also very nice, not awkward at all. Talked the whole time. It's been one of the best visits, I have had at a doctors office. I guess lots of people only write negative reviews, and maybe that's why there are only negative ones. I am writing this on all review sites. Because I know I was hesitant. read more

Very satisfied. I was a bit skeptical due to some of the bad reviews but I had a groupon for an ultrasound and decided to give it a try. Im happy i did, our baby refused to show her face in the first ultrasound so after trying for about 10 minutes the ultrasound tech rescheduled us for the following day at no extra charge. Her name is Evelyn, she was extremely patient, kind, and knowledgeable. Had a wonderful experience, went the following day and got my pictures and videos. Will recommend. My wait time was about 20-30mins but I think it was worth it. read more

Henderson Wellness - Medical Centers Near Me - Henderson, Nevada

This facility is just unorganized overall. Never had a smooth visit since my first appointment and will always take over an hour to be seen by anybody. read more