I went to this OB/GYN from a referral because my last OB/GYN did not care about my well-being. I brought up several things to her about my hot flash symptoms from the first interaction from the office staff to speaking with the doctor I knew that this was my new Dr office. not only did they listen to my concerns, but they made me feel like my concerns are valid she answered all my questions and it was amazing knowing that I was actually cared about for the first time in years. It's been weeks now since my last visit and I can honestly say that I feel 100 times better no more hot flashes and other areas of concerns are better. If you're looking for a top-notch OB/GYN, that actually cares and staff from the front to the back, they care about your well-being. I would 100% recommend this OB/GYN to anyone. read more

They failed to inform me of my breast biopsy results last year but I came back for my annual today, against my better judgment. I just waited over an hour for my 9:30am appointment before asking for a refund and leaving without being seen. I'm especially frustrated because they are booked out months in advance but if I had "no-showed," I would've been charged. I get no compensation, however, for taking the morning off work, driving over here, waiting, and now deferring my annual exam. In fact, I'll probably have to dispute this charge on my card when they fail to refund me. There have got to be better options for care. I could not recommend Empowered less. They clearly cannot support their current volume of patients and need to reevaluate how they're operating. read more

Although this is about my experience with Empowered OBGYN from 2023-2024, my current pregnancy (2025-2026) reminded me to finally share it. I originally found Empowered OBGYN through Dr. Amy Falcone. I was researching doctors to get my health in order, especially before another pregnancy, since my first was so rough due to hyperemesis gravidarum (HG). Her ratings and reviews were excellent, and she was just opening Empowered OBGYN at the time, making me one of her first patients there. When I went to that first appointment, I could see why she was so highly rated. Dr. Falcone was receptive, thoughtful, and compassionate. I was genuinely looking forward to working with her. This is the reason I'm leaving two stars instead of one. Fast-forward to late 2023. I was pregnant with my second, and the HG was back with a vengeance. I was incredibly sick and bedridden. My first disappointment was learning Dr. Falcone was no longer delivering. Disappointing, but I understand careers change. I was scheduled with Dr. Nguyen instead. She was fine, but I definitely preferred Dr. Falcone's bedside manner. That said, the provider change isn't the reason for my overall negative experience. There are several bigger reasons, which I'll outline below: First, splitting appointments unnecessarily. I hated how they separated the initial viability appointment from the first actual care appointment. It was costly, not only financially, but also in terms of time and energy for someone suffering from HG. Creating extra appointments when I could barely get out of bed was not beneficial in any way. At my previous OB in Virginia, they used that first appointment to gather all the important information rather than splitting it into two visits. The next issue was the wait times. As someone suffering from HG, the wait times were absolutely intolerable. I'm normally a very patient person and can handle a 30-minute to an hour wait just fine. But with the bright lights, strong food smells, and loud noises of the waiting room, I spent much of that time with my head hovering over a plastic baggie or the toilet. It took every ounce of what little I had left to even get to those appointments. Throwing unnecessary ones into the mix paired with extremely long wait times made it so much worse. Third, medication requirements for in-home care. I was told I'd only be eligible for in-home HG treatment after trying a prescribed list of medications first, ranging from B6 + Unisom (which I don't mind, minus the Unisom since I have negative reactions to sleep meds) to Zofran and Reglan. When my husband picked up the Reglan, the pharmacist literally told him that she would never take that medication during pregnancy. When an actual pharmacist says something like that, it means a lot. I strongly dislike that they required me to try medications with potential risks as a prerequisite for in-home care, rather than using my clearly severe condition as the qualifying criteria. I understand this could be an insurance issue, so as much as I did not like this, it didn't actually influence my rating. This last reason is the big one. As the weeks went on, my HG got so bad I couldn't even look at my phone without vomiting. I asked my husband to cancel an appointment since I was too sick to go. It's possible he may have forgotten, but in either case, the situation was handled poorly. About a month later, once I was finally well enough to come downstairs and go through the mail, I found a letter from Empowered OBGYN saying they were dropping me as a patient. I was completely blindsided. They had seen firsthand how sick I was. They'd even sent me home during an initial appointment to come back another day for a blood draw because I was so severely dehydrated. They watched me lose over ten pounds within a single week from constant vomiting, and I was already only 112 pounds to start. Did they ever stop to consider that our family was really struggling? That the HG was destroying our lives? On top of everything, our only nearby family (my almost 80-year-old mother-in-law) passed away that same month. Being dropped as a patient during one of the hardest times of our lives felt like a nail in the coffin. Luckily, with a lot of frustrating disorganization on Empowered OBGYN's end, I was able to transfer to Baby's 1st Day/Serenity Birth Center at around 5 months, and it was like night and day. The care was so much more thoughtful and compassionate. Ironically, I felt far more empowered there than I ever did at Empowered OBGYN, where I felt the exact opposite. Now in my third pregnancy, I'm reminded again of how different the experience has been at Baby's 1st Day. I've been sick for months again, but they never penalized me the way Empowered OBGYN did. They simply waited until I was well enough to come in. The communication has been wonderful, as always. I'm so glad we made the switch and am grateful I didn't have to endure what I did last pregnancy with Empowered OBGYN. read more

I had a really nice experience at Empowered OBGYN. My pregnancy went smoothly, and the entire team made me feel confident and reassured every step of the way. A special thank you to Dr. Freeman -- she is truly amazingShe was professional and knowledgeable throughout my entire pregnancy. I felt completely safe and confident under her care. Thank you! read more

Empowered Obgyn - 4D image from my appointment - Obstetricians & Gynecologists Near Me - Henderson, Nevada

The WORST OBGYN. When I first come it felt welcoming and professional. I admit I loved this place, that is until I had my surgery. It was supposed to be a out patient Leap surgery. I ended up with a cervical infection, and a colitis infection. I was in the hospital for 5 days on a 24 IV drip and pain was so severe I was on a painkiller rotation every 3 hours. I was basically bed ridden for the week after and can barley walk, stand or sit the third week. During the next two months after my surgery I also lost up to 14 pounds and 15 percent of my blood, and was almost anemic. She ignored me and said it was normal, i almost passed out from it. I had to ask another doctor for help, who had me yake 200mg of iron a day to help keep me from being anemic. Then my OBGYN prescribed me two medications that I was not supposed to take together, resulting me having hives for 5 days. Tried lying about it and playing it off till I showed her that you are not supposed to take those two medications together under any sercomstance. She just went quite after that, because she was caught. After that I noticed they didnt submit my medical records from my hospitalization when they are supposed to legally do it withing 24-48 hours, i had to tell them to put it in. After she gave me Hives from her negligence I asked for my medical records to switch OBGYN. My medical record were wrong, they have the wrong dates i was admitted to the hospital, they left out the notes that I had a cervix infection even though she prescribed me the medication for it, and was given attitude when I asked about it. This place is a mess, and very shady as to altering and not submitting medical records. Please be weary of this place, all her mistakes led my to 5,000 in debt and stuck with a painful condition for a year. they are shady and do not care about your health, just their paycheck. read more

I hate seeing new doctors. I haven't had the best experience in Las Vegas finding a doctor and when my ob/gyn announced they were closing, I was devastated. I've been going to that practice since I moved here in 2008, after seeing two HORRIBLE practices before them, and I did not want to start again. Thankfully, I found Empowered by looking up my favorite person from my old practice, who had left a bit earlier than the closure, and made an appointment. My appointment was at 8am, and they also open at 8am. I got there too early and waited in my car a bit, but this was no issue at all. The people at the reception desk were welcoming and friendly. The amount of paperwork is minimal because you do it all online beforehand. The clinic is clean and nicely decorated. I appreciated how clean the bathroom was. I saw Dr. Falcone and wow, I am so glad Empowered took me as a new patient. Dr. Falcone is amazing. I was so impressed by her bedside manner and was relieved that she was so friendly, down to earth, and helpful. I could tell she truly cared about my health needs and my comfort. There was also no rush in her demeanor, like other doctors. And she let me know that the person I loved from my old practice was a great addition to their practice and I might be able to see her some other time. I recommended my mom to this practice as well, her first appointment is soon. read more

Empowered Obgyn - Obstetricians & Gynecologists Near Me - Henderson, Nevada

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I have been seeing Jessica for many years and she is amazing! She always takes her time with me to make sure I'm comfortable and answers any and all of the questions I might have. Unfortunately, as a PA, she couldn't perform my recent hysterectomy, so she turned me over to Dr. Freeman, who is by far the greatest surgeon ever!! Dr. Freeman answered all of my questions and helped me feel educated and confident with my decision. She performed the DaVinci laparoscopic surgery on Thursday, I was able to attend an Aviators game on Friday, and I was back to work on Monday. Obviously, not without some discomfort and stretchy pants, but I was absolutely blown away with the results. The ultrasound tech is also amazing and really puts you at ease during the usually very uncomfortable exam. I have never had a bad experience with Empowered and will continue to see them for all of my gynecological needs. read more

I LOVE Dr Falcone!! I've been seeing her since 2021. My GYN MD had retired & I was so nervous in finding another exceptional GYN & a co-worker who has a 2nd job in L&D recommend Dr. Falcone as she has worked with her in delivering babies & had nothing but nice things to say about her & she was 100% right! Dr. Falcone doesn't deliver babies anymore & I only need her for GYN needs as I'm not looking to get pregnant. She always arrives in the exam room with a big smile, she's super friendly, knowledgeable, gentle, caring & doesn't make you feel rushed. She's a great listener to any concerns or questions I have. One time when I arrived for my yearly exam I was super stressed after getting some bad news from my job & she actually took the time to let me confide in her on what was going on. This was so appreciated & she didn't need to do this for me, thank you because it helped to talk about the issue with the 1st human I happened to come in contact with after getting the phone call from my boss. I did have an issue with a staff member while waiting to be seen last year. She didn't normally work the front desk but she had a horrible demeanor & wasn't very professional. I did find out today that she no longer works there & that the doctor's had replaced their staff due to having too many issues with them so if you have run into any issues with them please give the doctor's another chance. I even had an issue getting a hold of my MD's MA last year & scheduling an appointment earlier this year. It does make it hard for patient's when they love their doctor but not their staff & unfortunately unprofessional, uneducated & rude staff can affect their practice. I was glad to know that something has been done about it. I love how they have their own lab in house so I don't have far to go when I want blood work done with my yearly exam. The phlebotomist has always been really nice, professional, gentle & friendly. I don't usually have to wait long to be called back & review home meds & what I'm in the office for. I do find it odd that the only vitals that the MA takes is your weight & blood pressure. No heart rate, respirations, temp. or your height. I have run into having trouble in not being able in getting an appointment for a "problem" in a timely manner which can be frustrating if it's something that needs attention & may be gone by the time you do get an appointment. I like when doctor's leave some extra time in their day to fill these requests. I'm so thankful that I have found Dr. Falcone after having my previous, young GYN retire back in 2020. 5 STARS for Dr. Falcone!! Thank you! read more

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I called to schedule an appointment and was transferred back and forth between two people, twice, then finally was sent to voicemail. I should have looked at Yelp before calling. It's so unfortunate that it's impossible to find quality care here in Nevada. read more

I would rate this office a 3.5 or 4. Saying a 4 because I am grateful. And truly if you can get in to see the right doctor person, you'll have a great experience. But I have pros and cons on what I like about this office and the practitioners. Pros: The biggest pro for this offfice is that they are in-network with UMR (which most teachers and casino workers have). I haven't had problems with billing. Hopefully it'll continue to be good because in the past I've run into too many problems with insurance. (Update: it's been great! Hopefully that's the case for others too.) The people who go here seem nice and it's been fun every once in a while to have a nice conversation with random strangers while waiting in the office. So that is very pleasant and makes the waiting better. There have been times where it's been more booked and times where you are able to get in right in. But I would say most of the time there is a wait. Cons: It somewhat sucks that I haven't been able to see the obgyn doctor I've been wanting to see. I also didn't like how they have been only giving me widwives to see when I don't necessarily want to see a midwife. As far as waiting before the appointment, a couple accidentally sat on the wrong side of the waiting room area, and they didn't get in for an hour. A lady and I who were sitting next to each other heard the conversation and exchanged back and forth that we were a bit worried that we would have to wait that long. We both ended up waiting about 30-40 min. Overall just glad they take my insurance and haven't had any problems to my knowledge yet when it comes to billing. Hopefully that continues to happen otherwise I won't recommend this obgyn either. So far with several obgyns I've been to down here to test out which one I've liked, I haven't fully liked any of them. Wish Nevada could improve in this area. And for others future reference: * STEPANIDA FREEMAN, MD (phlegmatic personality) Absolute love for her and how she runs her office. Everyone is so kind in her presence. You can tell she radiates love and concern and watchful help for each individual patient. * AMY FALCONE-WHARTON, MD (not sure) * THY "KRISLA" NGUYEN, DO (phlegmatic personality) Loved her. She is so kind. Really reads the notes and looks into details. * LEAH TAPIA-NICHOLES, APRN (not sure, I would guess sanguine personality) didn't like her. * JESSICA GDOVIN, PA-C (chloric personality) worst one in my opinion. * KAM-LIN GREGORY, APRN-CNM (not sure, I would guess melancholy personality) didn't like her that much either. read more

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I should have written this review last year when I waited over an hour for my appointment. Came back this year for my annual exam. I was told to arrive 15 minutes early if I have new insurance. I did that. Upon checking in the girl at the desk asked if "there is anything else I will be asking about during my appointment" I mentioned that I would like to talk with the Dr about my husband and I trying to have a baby. She then told me she would change the type of my appointment then and my $0 co pay would now be $75. I pushed back on this, and she said that if anything outside of what my appointment is for is brought up then the insurance will bill me. I asked if my current sexual activity is not allowed to be discussed in my annual exam, and she replied with "well we just have to be careful or they will charge you." I said I would take my chances and put the appointment back to an annual so I can have my $0 co pay. After this I waiting 30 minutes past my appointment time before I asked how much longer and was told there would still be one more person before me. I canceled my appointment and left. They try to over charge you and do not respect appointment times. read more

I saw the PA Jessica. Not sure why she is in WOMEN'S healthcare because she is extremely ignorant of women and our aging process and hormonal changes. I told her I want to get my labs ran to see my markers, including hormones and her response was "why? They are just numbers". I was so shocked that i didn't school her on the importance of hormonal balance, aging, menopause, etc. She was extremely rude, condescending, and lacking knowledge of basic understanding of her field. I then wrote Dr. Falcone and told her what had happened, and she was more than willing to work with me and said she specializes in hormones. I actually think that Jessica should not be seeing women in healthcare at all. She should probably be in a lab with no human contact. I decided to hire a hormone specialist and all is good now.;) read more

Dr. Amy Falcone is a wonderful doctor. I am 61 years old with post menopausal issues and she is the only gynecologist that I have ever been to that has ever listened and understood my female health issues. She is kind and understanding as well. Thank you Dr. Falcone for all that you do. read more

i've been coming to them for years; dr. falcone has been the best doctor! she never makes me feel judged, always asking if i need anything & educates me on things i didn't know! she always takes great care of my needs. would highly recommend to anybody looking for a great ob! read more

Most unknowledgeable staff. Had no idea on how to take calls, no idea what services they provide either. Schedule a procedure and when I arrived two weeks later, they informed me that they were confused why I was there and that what I scheduled was not something they do. Their staff booked this for me, day of, no one reviewed my chart and caught what I was there for. My OBGYN knows that I'm going through IVF and some procedures are time sensitive, due to their huge mistake they prolonged my IVF cycle by another 2 months! Please train your staff and nurses! read more

Check in was easy, staff were super nice and welcoming . I saw Jessica who made me feel comfortable and answered all my questions. My health issue turns out not to be obgyn related but she quickly placed in a referral And I have an appointment. I had been looking for a clinic for my female needs and now have one. Grateful to everyone there!!! Keep smiling is was such a nice surprise when I walked in as you are not always greeted that way. The first impression is an everlasting one and they all made a beautiful impression on me!!! read more

dr. freeman is awesome. very knowledgeable and made me feel welcomed at this office. one thing i would say they need to work on is their appts or scheduling. i was told birth control is just done through walk ins, but every single time ive done a walk in for my birth control, ive had to wait over an hour to be seen. it is very inconvenient especially for working moms or moms who have kids to pick up from school. i get that offices get busy but for the last 3 times i've came in and did a walk in for bc ive had to clear out 2 hours of my day just to be seen. this process needs to be changed and appointments need to be created for birth control, not walk ins. they're not respectful of peoples time read more

Extremely disappointed. I have been going here for the past almost 4 years. Drs have been great- never had an issue with them or the office, until now. My problem now is with the billing department and the terrible communication between departments and customer service, or really, lack there of. This is my third pregnancy- I'm not new on the block with this process but I went to my first pregnancy appointment where they did the ultrasound to confirm pregnancy and then a follow up with Dr. I am cash pay at the moment. Ultrasound was quoted to me both over the phone and at the time of my visit to be $200 and Dr visit was $150, which I paid at the time of my appointment - BEFORE I was seen. That's normal. All good there. BUT, they charged me without my knowledge an additional $350 a week after my appointment. When I confronted them they said it's because they did two different ultrasounds at the same time. I was NEVER informed of this before or after my appointment. Nor was I ever informed of any additional costs for that appointment. My receipt from the appointment never showed an additional ultrasound or additional charges. If a service is not disclosed to a cash-pay patient beforehand, I cannot consent to or authorize that charge. Every other Dr office I've been to has ALWAYS called me if I had an outstanding balance. Never have I had a billing dpt just charge my card without informing me. That is a lack of informed financial consent. Even after admitting they are in the wrong for not informing me of not just the billing but also the additional service given- They are still refusing to refund me the money. Their GREED and lack of moral compass is showing. I'm not an insurance company- I'm a human being with bills to pay and kids to take care of - you can't just add in unauthorized additional services after the fact to suck more money out me. Needless to say, if this is not resolved by their office, I'll be filing formal complaints with the state medical board, state consumer protection division, and the Consumer Financial Protection Bureau, also requesting an audit of the clinic's billing practices because this is just fraudulent and UNETHICAL. read more

Dr. Amy Falcone is an exceptional doctor who provides unparalleled care. Her compassion, gentleness, and genuine concern for patients' well-being make her the BEST. I currently travel 45 minutes for appointments, and it is well worth it. Dr. Falcone takes her time, never rushing, and truly cares for everyone. It is a true blessing to have the opportunity to be her patient I'm grateful she delivered my children and continues to provide my annual exams. Her dedication and expertise are unmatched. I highly recommend Dr. Falcone; she's the best doctor I've encountered. read more

Empowered Obgyn - Obstetricians & Gynecologists Near Me - Henderson, Nevada

Great doctors and staff. Very respectful and responsive. They have everything onsite for you.

I have had multiple bad experiences with other OBGYNs. I found this office because I drove by and the name intrigued me. The website looked amazing but I was sure they wouldn't take my insurance (teacher). I was so ecstatic to find out that they did. This was my second appointment and everytime is a positive experience. Dr. Falcone makes you feel listened to and all of your concerns are addressed. I also love that you can get blood work and ultrasounds done in office. I would recommend anyone to come here! read more

Dr. Falcone was amazing!!! came in for my first Pap smear and she was so sweet to me. Explained every detail of the process made my anxiety go away. Huge thank you!!! read more

Haven't had a chance to update but... I had a successful VBAC at home with no interventions and no uterine rupture Don't let condescending doctors control your medical decisions. read more

I began going to Empowered OBGYN in October 2024 for my first pregnancy. I saw Kam, Dr. Freeman, and Dr. Nguyen and had a great experience with all of them. From the front desk staff to the ultrasound tech's, everyone always made me feel comfortable at every appointment. Dr. Freeman delivered my baby and did an amazing job. I am so grateful for all that they did during my pregnancy and will continue going to them for any future pregnancies or routine checkups. read more

I wanted to write my experience. I genuinely loved going here during my pregnancy but 2023! Dr.Nguyen did my deliver WHILE SHE WAS pregnant. The empowerment of women is so Beautiful. I did enjoy my visit. Only issue I have is my yeast infection that won't go away. I'm thinking about could back and perhaps seeing what can do for me. I have no issues with office staff or ultrasound. I hope to see the lovely drs again! read more

Jessica was so sweet and comforting. I'm in a new state after having the same doctor for 27 years and she made me feel very comfortable! Would absolutely recommend read more

Office experience. I was in the exam room waiting for Dr Freeman for quite awhile (way too long) when Jessica the PA came in. I thought I was seeing Dr Freeman. Jessica said Dr Freeman was delayed because she was delivering a baby. Didn't they tell you? NO, nobody told me anything and they should have. Jessica asked if I wanted to wait for her and I should've asked how long but I said let's go ahead. Jessica was very nice but I felt very rushed. I only get 1 yearly exam and I expect a discussion. Not a rushed exam and no concern for my concerns. This was my first time here. My last Dr asked me questions that led to things women should talk about as they age. I FEEL CHEATED! The front staff was very nice. read more

This is a warning post about empowered OBGYN. THEY ARE THE ABSOLUTE WORST CHOICE FOR A PRENATAL CARE PROVIDER. I had HORRIBLE BV/Yeast infection symptoms and asked for them to run labs to pinpoint which one I had. They refused to run labs. They gave me prescriptions for both and told me to just take both. I STILL HAVE SYMPTOMS. I called dozens of times in a week to ask for a new prescription because my infection never cleared up. I never received a call back. I'm still having symptoms. My first appt with the midwife was like 10 mins. The rest of my appts were all rushed and dismissive. They told me I was a high risk pregnancy, yet they haven't returned a single one of my phone calls. I have to call dozens of times to finally reach someone to ask my questions. Also, AT NO POINT did they tell me there was a delivery fee or a birthing contract. *I* had to ask them if there was a delivery fee. They responded, "Oh yeah, glad you brought that up. There's a $2500 delivery fee, and the first payment of $625 is due at your next appointment." My next appointment was a week later. They gave me one week to come up with $625. I told them I couldn't afford that. They told me if I can't pay it in 4 payments starting at my next visit, I'd be dropped as a patient. I asked why I need to enter a birthing contract with them when my doctor literally told me she will be on vacation for two weeks during my due date. They told me it's still necessary. I called the office no less than 30 times in a week long period to ask more questions about the birthing contract/delivery fee and get more clarification. I didn't receive one call back. Not. Even. One. Eventually I called again and ended up sobbing and they finally put someone on the phone to answer my questions (Evette.) Evette was very defensive and told me they would not be adjusting the payment plan and there's nothing they could do. At no point did she acknowledge THEIR failure to notify me of the delivery fee. At no point did she apologize for the hellish experience I've had there. She was rude, defensive, and when I told her I'd be leaving a terrible google review, she simply hung up on me. In a month and a half of appointments, they never once brought up registering me at a hospital to give birth. They don't answer phone calls. They don't care that I'm a high risk pregnancy with a persistent infection. They are rude when you finally do get ahold of someone, and incredibly defensive. If I could give -100 stars, I would. STAY AWAY FROM EMPOWERED OBGYN. You'll see their responses to their multiple 1 star reviews on here are all defensive, with no accountability. They blame the patients for their own failures. I'm 32 weeks pregnant, high risk, WITH an infection and they're dropping me as a patient because I can't afford to pay the first payment of $625 with a week's notice. What am I supposed to do now?! Edited to add: Look at their response to my review. "There are two sides to every story". What is the other side of neglecting patient care, not giving a good faith estimate, and not notifying patients that there is a $2500 with more than a week notice? What is the "other side of the story" when I still have an infection, and I'm high risk, and they haven't provided me care for that infection? And what is this about being abusive to staff? I had to call dozens of times to even get someone on the phone with me. I finally told them I'll be blasting them online and apparently that's me abusing their staff. This office is neglectful and then defensive about it, and clearly takes no accountability. Just look at their defensive responses to other people's horror stories! read more

Skip the midwife here. She was dismissive, rude, and took out on me her frustration with the fact that the staff scheduled me "too early" at my first prenatal appt. She spent the whole appointment lecturing me instead of providing me actual care. I asked for progesterone and HCG and was told I was only allowed to do HCG. But then I was never given the order. I scheduled the appt early because I was in urgent care and was advised to get on cancellation list and follow up ASAP. The midwife didn't care. Never asked me how I was feeling. Told me she couldn't confirm my pregnancy at 6 weeks. After having prior loss I expected more empathy from the provider. I've switched OB's now but just wanted to try to avoid this happening to other people. I tried to tell the front desk about my terrible experience at check out but she didn't seem to care. If you've experienced prior loss try finding a provider who will actually care because the midwife here doesn't. read more

Highly recommend Dr. Falcone. Non judgmental, easy to talk to, and offers trauma-informed care.

I am writing this review on behalf of my daughter. I would like to say the doctors are so good and kind the best. I will like to say my issue is with Beetrice in the billing department like i spoke with her in january regarding my daughter refund she was so rude told meI have been for two weeks try to get in contact with her she never answers the phone nir dies she return calls. No communication we will be going elsewhere thanks to Beatrice read more

I was waiting for my appointment for over 3 months, it was supposed to be next week and today I received a call saying they need to cancel my appointment. They advised me that I can rebook again in January. This is absolutely crazy and unacceptable. I was hoping and waiting for this appointment and due to poor business practices of this location it has been cancelled. I am beyond upset. Would not recommend this place to anyone ever read more

I do not recommend this OBGYN practice for prenatal care at all. You will wait at least an hour or more to see a provider who is not even present and very dismissive. The medical assistants are not caring and openly give you unnecessary attitude. They have an online message system that they don't seem to check. If you call, you won't get ahold of the medical assistant, just a voicemail without a return call. The communication is terrible. The worst of my appointments, I called a couple days earlier around 10 weeks concerned about bleeding. The office assistant must've just been sure I was having a miscarriage - she had nothing to say and she apparently didn't even leave a note in my file to inform the doctor. A few days later, I show up for an NIPT ultrasound and bloodwork. I waited 2 HOURS for the medical assistant to take me back and tell me that I was not getting an NIPT ultrasound because their one of TWO techs was out. I explained to her that I was eager for the ultrasound due to the bleeding and they questioned if I called the office to inform them of the bleeding. No bedside manner at all! The doctor at least checked to confirm the pregnancy and baby were okay but I should not have waited over 2 hours for bloodwork. I have since switched OB's and of course now I am having trouble getting the office to send over my medical records. read more

I am over 70. I had a sudden gynecological issue late in 2024 and was desperately trying to find a specialist, especially one close to home as I don't drive long distances. When I called Empowered, I was told they were fully booked up but they put me on hold to check. As it turned out, they were able to squeeze me in 3 weeks later (which was acceptable, as it was not an emergency). Dr. Falcone reviewed the result of the ultrasound my Primary Care PA had ordered and advised surgery was necessary to remove the uterine fibroid. I had the surgery 2 weeks ago and all is well. The process from start to finish was smooth, even though the Empowered staff had to navigate around the change of my insurance plans on 1-1-25. I found the staff I dealt with, especially Dr. Falcone, to be kind, caring, and efficient. I will say, however, that their patient portal needs work--it e-mailed me for the same info repeatedly. After the first few times I just ignored it. read more

I used to love this OBGYN. I've called multiple times a day for WEEKS to get an appointment. Their mailbox is full, I never get a call back. Trying to find out if I'm pregnant with my second baby. Going somewhere else for sure. read more

I really wanted to like this place but I'm going to go elsewhere. From not allowing me to schedule a pregnancy CONFIRMATION appointment until after 2 months period free, to lying about having an ultrasound machine in the office, (I saw it to confirm my pregnancy) to not telling you to put your name on the cup they give you for urine sample (I kept providing my urine samples in blank cups, figuring they'd label it as they did at my last 3 OBGYN clinics. Also, you never know which side you'll be called on Left or right and the lobby isn't small. Where they began to lose me was when I got told it's nothing to worry about when I mentioned pain during sex and finally really lost me after- at my 6 week postpartum check up I was told my pelvic floor is fine even after I pointed out a few symptoms and concerns.. come to find out 4 months postpartum, my pelvic floor IS shot and will probably never be normal and function properly ever again. It would be nice if they cared or had a bit more passion. It feels like they just repeat the same autopilot lines and sentences at you. Sad. I wish I didn't have to be upset and I wish they cared more. read more

Extremely disorganized clinic that does not prioritize your care. Major Concerns: 1. You see a different person every appointment and have no say on who you get to see depending on availability. They did not even inform me that I was seeing an OUT-OF-NETWORK midwife. My co-pay was supposed to be $30 per appointment, it ended up being $260 per appointment with that midwife. I later found out she was out-of-network through my insurance agent, even though their whole practice was confirmed to be in-network. Luckily, my insurance company is currently fighting the clinic with these charges as they are grossly unfair. 2. High-risk care was shrugged off. I was diagnosed with gestational diabetes and needed to see a high-risk doctor. 2.5 weeks pass and they did not send my records. The high-risk doctor contacted me and told me they will have to re-schedule my appointment unless the office sends my records. I had to go in myself, wait 4 hours for them to print my records, and get the records myself. 3. They do not save ultrasounds. I decided to transfer care and every single OBGYN practice I tried to transfer to told me it is concerning that this practice does not save their ultrasounds. Luckily, I found an office that still accepted me despite not having my ultrasounds. The other practices did not accept me to transfer without the ultrasound imaging, so be very careful. All of this was going on in my 3rd trimester, btw. They did not care that a pregnant and high-risk mother was stressed. I still had to go in and get my records myself. I cried numerous times on the phone due to so much frustration. They don't care. Minor concerns: 1. Does not respond. Does not call back. 2. Scheduling is a mess, I have been double/triple booked before. 3. Ultrasound tech was rude. I have pelvic floor dysfunction and felt shamed that I was having a hard time with a ultrasound wand. It's a shame because they do have some good nurses in this practice. Jessica Gdovin was fantastic. It is unfortunate they run their clinic this way. read more

I highly recommend going somewhere else this OBGYN is horrible. They couldn't even do an annual properly - it hurt super bad. None of my other ones have ever hurt. They charged $500 for one visit to change birth control because the one they put me on I had horrible side effects. The appointment was so short that I didn't even sit in the patient bed. There was nothing that the doctor did besides put me on a birth control with less hormones which was what I asked for in the first place. $500 is insane to charge. I waited over an hour in the waiting room even though I had an appointment. Do not go here. read more

I went here for obgyn care for my pregnancy. I have a horrible experience with Dr. Krisla Nguyen. She did not listen to my concerns and I felt dismissed throughout my pregnancy. I do not recommend seeing this physician. I switched my physician to Dr Freeman and had a completely different experience. Dr Freeman provided compassionate care, listened to my concerns and was very knowledgeable. read more

A one star review for the office staff is generous. Front desk is rude and doesnt seem to communicate with medical staff. I was told I could drop by to give a blood sample and be in/out within 15 minutes -- ended up waiting TWO hours. The phlebotomist was in office, there was just a office get together happening in the back with a chamoy snack vendor that was more critical than serving patients. That experience was so poor I requested my medical records in order to go elsewhere. Again, the front desk personnel dragged their feet, extending when I could pick up my documents even after paying. Day of pick up was awkward; the front desk asked "were you even pregnant?" Excuse me? I didnt come to this office for dental cleanings. They also made sure to ask at least five times where I was transferring to, which once I said I was moving out of state they dropped it. Medical staff is great, especially nurse Nicole but BEWARE of staff. You have to stay on top of paperwork, what is included/excluded during appointments and what they're charging because staff lacks knowledgeable oversight and general patient empathy. read more