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Morton, PA

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Henderson Pest Services

5.0 (1 review)
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Pest preventative services

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4 years ago

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Modern Exterminating & Termite Control - Bald face hornet nest

Modern Exterminating & Termite Control

(27 reviews)

In the last three years we have used Modern for bug inspection and structural repair work twice…read more Their carpentry supervisor Gary O. is a talented and skillful craftsman! We are very happy with Gary's crew's work on this project, as well as the previous project. We purchase our 95 year old Sears Kit home 3 years ago. At the time, based on home inspection, we contacted Modern on a recommendation from our long term real estate agent. We were not disappointed as they kept their appointment, were knowledgeable, and found some structural damage cause by previous termite activity but also confirmed that termites were no longer present, to our relief. We were able to negotiate a several thousand dollar reduction in home price because of this. At the time we chose to use that money for the house repairs supporting the main beam of the house and all the wooden supports that held it, as well as adding some steel columns. We waited until now to do the wood frame garage structural repairs and that new job is the catalyst for this review. I am moved by the quality of their work and their professionalism, craftsmanship and thoroughness to write this review! We know Modern does an excellent job when repairing structural damage, very thorough and always goes the extra mile to make us happy. This is the second time we used Modern's first rate structural services, and it exceeds our first experience with them which was great. You cannot go wrong using them, they do structural work every day of the week as opposed to other carpenters who while good, do a little of everything. I would not use anyone else for this type of work. I highly recommend Modern and I am thankful for the quality they provide! - Stephen

Literally, just left a call fighting with them to return to our home to complete a service that was…read moreincomplete last week (when they arrived to complete the half service PRIOR to the appointment window due to a staff sick/call out. We're obviously busy, missed their call, they came anyway when they felt like, then IMMEDIATELY invoiced us.... like seriously... WHAT?!?! We weren't home, so they couldn't complete the interior bug spraying. They've made us wait a week to "see if we see more live bugs"... like we're paying you for me to investigate, and then report back to you?!?! What?!?! We've literally been seeing/killing live bugs daily. Which I explained nice and calmly to the guy the 1st person teansferred me to... even though I ask her, then him to speak wait a manager to get someone out today (I'm hosting tomorrow and this guys could care less if my guests saw live bugs in my home...), then he proceeded to challenge me and clarify that I'm in fact seeing LIVE BUGS, then call a specific bug by it scientific name... to not only insult me, but also to apply his "superior knowledge" over me! So no, even though we AGAIN did what they asked, they also WILL NOT RETURN to spray their interior (due to some strange "health hazard/legal... blah blah)"! Being yelled at by someone who interrupted me speaking multiple times to "ma'am let me explain what I've ALREADY explained to your husband...!" Terrible service... I asked to have a manager immediately call me this morning, declined... he's not in until 1pm today... and again I wad again denied service today. Stay away from this company! I requested to be let out of our contract so that I could actually secure another company with far superior service and better internal ops. DO NOT CONTRACT THIS COMPANY. This is exhibit #329 why simple hard working homeowners choose to secure "big box" and "big companies" to get big nasty jobs done and completely executed. The amount of time my husband and I have wasted calling this place all week (no answer) to be told today to screw off and wait until we want to service you is just appalling. Of they don't let us out of this contact IMMEDIATELY I'm escalating. Just a simple new to the area family trying to support local small businesses... like wtf?! So sorry for the amazing field team that do an awesome job, when they're allowed to. To have to deal with leadership like this is just miserable and I can't imagine what day to day challenges they face having to default with their subpar operations. Do better.

Henderson Pest Services - pest_control - Updated November 2026

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