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    Hemann Automotive

    1.0 (1 review)

    Services - Hemann Automotive

    Routine automotive maintenance

    Hemann Automotive Photos

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    4 years ago

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    DOBBS TIRE & AUTO CENTERS

    DOBBS TIRE & AUTO CENTERS

    (41 reviews)

    Went there on 9/2/26 to have the oils in my differentials and transfer case exchanged at the…read moreMchenry, ILL., location. I have used Dobbs before and I have been happy with the service and price. This time there was a serious breakdown in communication between the manager and the mechanic working on my F150. It was well established between me and the manager that with regards the rear differential that they were to extract the oil using the positive displacement suction fluid extractor to remove the oil from the rear differential. I did not want the housing cover removed or the gasket R&R. However a two hour job became a four hour job because somewhere the communication between the manager and mechanic broke down and the mechanic did remove the rear differential housing cover. This was a 2017 F150 with less than 100,00 miles and had never experienced any leaks what-so-ever. Only when I inquired as to why it was taking so long was I informed of the situation. I am not disappointed in the work quality, except for the fact that my rear differential looks like a third rated shop performed the task with all the sealant all over the housing. However, I am disappointed with the system failures at Dobbs. One being the lack of communication and staffing. The manager was also performing tasks on other cars while the other mechanic worked on my truck. The computer system there is jury rigged and the manager had to quite frequently shuttle from a computer in the bay to a computer in the reception area, and he was overwhelmed. The shop was severely under staffed and the manager was overloaded with other tasks probably contributing to the communication failure between the two men. Also, they should have provided a lifetime warranty against that seal leaking. It had never leaked since day one and as I said I had almost 100,000 miles on it. I only got 12 months, 12,000 mi warranty on the rear differentisl for leak as I see it. Common knowledge would be when seals are changed the is a greater chance of leaks after that. Now I haven't given up yet on Dobbs, but the higher up guru's need to take a better look at how that shop is managed and operated.

    Nobody on the front desk, had to wait 30 minutes just to book my car in. A simple oil change took…read moremore than a day, as they had a backlog of other jobs ahead of me. Service is slow! Prices are high! Probably would have had a better result doing it myself!

    Hemann Automotive - autorepair - Updated October 2026

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