Use extreme caution when choosing Helzberg I started with Lacrosse, WI to purchase my wife's engagement ring. it took weeks to order my wife's ring it came to us incorrect and my wife had to get a completely different diamond and ring after it came back. Not what a wife would want after already given the ring. I was put onto a 36 month finance option at 7% when I should've been on and was told 0% at 12. That was the first issue, then I called to ask why I was lied too/ and or mistake was made I was told by the store manager Brent that he would take care of it, he called back two weeks later saying the company is willing to reverse the mistake and purchased us a dinner at the waterfront. Then it never happened I never got the financing switched. I called back to be repeatedly ignored and finally got told that they are not going to switch it all of a sudden. I went to Helzberg in CO, to get her band put together with the ring and they returned it to me two weeks later with the bands diamonds upside down with it not matching the ring I could not believe that they wouldn't even at least inspect it before handing it to the customer. I regret ever trusting this company and using Helzberg to be apart of my wife and mine special memory is ruined Thanks to Helzberg and there not stop lying and problems every time. I have spent over 6k with them I should have went with Tiffany Co. read more
