My husband & I placed a very large order with American Vision Windows today. This review is for…read morephase 1 of our experience. Once the windows are installed I will update this review with phase 2. We had a very positive experience scheduling with Laura. She texted & called to set up and confirm our apt and moved things around to accommodate our schedule which we really appreciated. At today's appointment Christian came out to measure the windows and finalize our order. We appreciated his punctuality, clear communication style, and product knowledge. He answered all our questions and was very patient as we worked out a few design details. We can't wait to see our new windows installed!

We recently needed service on sliding doors and windows that American Vision Windows installed in…read moremy parents' Mission Viejo home back in 2010. I called Supervisor Valentin, and he was extremely accommodating in scheduling the appointment for my elderly parents.He fully stood behind the warranty, which gave us peace of mind. Henry and Hector handled the work professionally and efficiently. They took time to prepare area carefully and clean up any dust. Thank you to the entire team for the excellent customer service and for standing by your product!

Great professional service. They were punctual to start the…read morefront door replacement. They explained the process before starting and we're considerate when the front door entry was limited access while they had the stucco dry. They also verified the small detail changes in the door handle and had me try the door several times before they left. I was impressed by the end result. Huge difference in a proper working door compared to before. Great attention to detail to explain the issue with the last door. I recommend their service for Great quality work.

If I could give them negative stars, I would because that is what they have earned. Started…read moreworking with salesman early April (omitting names so the review isn't taken down). When we told him we were not certain about the style of doors for some of the items he urged us to sign the contract to take advantage of the discount and assured us we would be able to update via a change order. Nothing would be ordered until the choices were made and the change order was executed. We have done many remodeling projects over the years and change orders are standard so we had no reason to doubt his assurances. Since then he has overpromised and failed to deliver. Every time we texted or emailed to ask about the change order status he reiterated that it was with the office, everyone was aware, nothing would be ordered and the change order would be sent - tonight, tomorrow, next day...you get the picture. After weeks of waiting for the change order so we could move on the project, we tried to escalate a number of times because based on the reviews we expected better customer service. However, we were told we needed to resolve all the miscommunications and failed follow through with the salesman that had failed to follow through. Imagine our surprise when we got a text that some of the doors were ready for installation. The salesman was shocked as he had told us nothing would be ordered until the change order was signed. In an effort to salvage the project and because we wanted to believe the salesman, we allowed for partial installation. The installation was riddled with additional issues. Wrong hardware, wrong trim, no wood molding around the door. The salesman was apologetic and did not understand why there was a disconnect. After another few weeks of messages, emails and requests to escalate, we finally got confirmation that the salesperson and the director of revenue would come to our home at 2pm on 6/22. They arrived late 30 minutes late (even though my husband had made it clear he was meeting them during his lunch hour) and the director of revenue was defensive and put all blame on the misrepresentations made by their salesman on us. During the meeting the salesman told him that the remaining doors had not been ordered. After that meeting the company STILL had the salesman follow up to ask how we wanted to proceed. He was embarrassed at that point because he was telling us the company would be able to address our concerns and they hung him out to dry. Even though it wasn't our fault, in an effort to put this nightmare behind us and NEVER deal with them again, after a few exchanges with the director of revenue, we agreed to a resolution provided they completed the project by today. No response for over a week until this afternoon when they basically said 'thanks for agreeing to letting us do what we haven't done but keep bending over backwards so we can do it in our terms'. @owner of the company you should step in sooner and not wait for the online reviews to try justifying the experience. For all those that posted 1 star reviews in the last year we should talk about options. Based on your experiences I can tell is not the individual players. It's the company.

We needed to replace our kitchen window and two sliding patio doors that has been leaking water…read morefrom the outside during heavy rain over the years. I contacted Jaime and requested a quote and he immediately came over to take a look and give us quote. Not only did he have the most competitive quote, he was also the easiest to communicate with over other window installers I contacted. He was courteous, professional, and was willing to accommodate our preferred dates for installation. He was able to complete the job in a day and half by himself which was super impressive. I would contact him again in a heartbeat to replace the rest of our windows and would highly recommend him to anyone! Keep doing a great job, Jaime!

Lucero's Windows and Doors was very patient and took the time to answer all of my questions…read morethroughout the process. We had four solid core interior doors and two double closet door systems ordered and installed, and the quality of the installation showed that he really knew what he was doing. Everything was completed professionally, and we're happy with the results. Great Job! The only downside was that we had to find a separate contractor for painting. We asked James for a recommendation and were referred to Eddy, but unfortunately, I would not recommend using him.

Wow! I love this company!…read more You can tell they really care! From the consultation all the way to the installation they showed themselves to be professionals! I really see the value! I will definitely reach out to you guys for my next project!

Classic Improvement Products has been great to work with! They responded right away to my Yelp…read morerequest and came out to show us their product and measure. We had our retractable screen door installed yesterday and are so happy with the quality! We highly recommend this family owned company!

I had an amazing experience working with Victor on my iron door purchase. He was straightforward…read moreand super helpful from the beginning. He gave me the best prices I could find anywhere. When the door arrived, I was blown away. It's even more beautiful in person and the quality is top-tier. Heavy, solid, and absolutely stunning.

The door itself is beautiful but the whole experience wasn't good…read more They were nice when we were in the showroom to buy the door. But they don't stand behind their product or being upfront and honest about little things. The door we bought was the floor model and didn't have deadbolt on it and the manual lock and handle part was one long piece . But the owner told us that we can buy any deadbolt with2 inches thick will fit. And recommended us to buy door handle from him for almost 400$ . We later found out that not every 2 inches deadbolt would fit. It was headache to find one. and we found out we bought very overpriced door handle from him. Even top brand like Schlage is a lot cheaper. But the worst thing is when we got our door. The screw that they put in to change to our new handle we bought from them were cut and we couldn't get the door to opened. We had to drive back to get the screws and took the whole handle off and took broken screws out. On top of that on the door knob area. There are scratches from taking the old door handle off. And 2 small deep dents into the door because of the old lock. I wasn't happy about the door condition. It would be more professional if he would be upfront about these dent and scratches and warn us it might happen if the door lock changed. So that we know and aware of this. He offered the exchange but the new door would take at least 12-15 weeks but no refund was offered. We had no choice but hto keep it. If you want to get the iron door from them. Think twice. U don't want to deal with headache like I did.

Long overdue! But this company exceeds my expectations when it comes to customer service. Many…read moreyears have passed since they have installed new windows to our home, and they still continue to help us by answering our questions and providing follow-up service and minor repairs. I highly recommend this business to anyone :)

I had a great experience with Paul's Windows. Art was very flexible and transparent, with great…read morecommunication throughout. They work for you to find the right vendor and doors. We ended up going with a trifold from Value. Jesus his handyman is his best kept secret very detail oriented. I definitely recommend!

Exceptional service from Alex! On time responses and he is very detail oriented. He is very timely…read moreand cleans up after the job, which is less stress after having a project completed. Alex is affordable and honest about the repairs and weather stripping that was needed. Other places quoted 1500 for door replacement that was not needed.

Alex was amazing! He installed a retractable screen on our front door, now our front door is…read moreoversized & it required a Custom screen door. He came he measured and then ordered me my screen door. He installed it as soon as he got it in . He is so professional and courteous ,very pleasant and fun to talk to. He did a great job, he had customize the door screen. He cleaned up afterwards ( and in my previous experiences with other Handyman they always leave a mess, so I was so impressed to see him clean it without me even having to suggest ) I was very excited and impressed. I highly recommend him!!

I have been using T&S Doors and Windows Screens for many years and couldn't be happier. They are…read moresuper nice guys and show up on time and have fair pricing. I like the fact that they come to your house to do the repairs and are very professional.... Sylvia Magallanes

I'm really happy and impressed with the quality of the work and great customer service. I needed my…read morepatio slide door and two window screens replaced. They also replaced the wheels to my slide door. It all turned out great and they did it all in less than 2 hrs. I can tell the difference in value. I'm happy. I will definitely be telling my friends/neighbors about this business.