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    Helotes CrossFit

    5.0 (11 reviews)
    Open 8:30 am - 7:30 pm

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    Review Highlights - Helotes CrossFit

    As a 5 + year member I wouldn't go anywhere else, namely because of the people, camaraderie, the coaching and the owners!

    Mentioned in 3 reviews

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    HOTWORX - San Antonio

    HOTWORX - San Antonio

    3.4
    (33 reviews)
    4.2 mi

    UPDATE: On Wednesday, 3/4/26, I received a phone call from Lori Ann Garcia-Alvarado, Manager for…read morethe Bandera Rd location. We went over everything that had transpired, since the previous Friday, and she apologized for her massively misinformed staff, regarding the membership agreement, and their lack of compassion. She confirmed that clients have 3 business days to cancel an agreement, and Sunday is not considered as a business day. She cancelled the membership that I erroneously signed up for. What I can say now, is 1) Lori Ann Garcia-Alvarado does in fact care about protecting people and the franchise, 2) She is well informed and compassionate, 3) Don't back down when you know you are being wronged, there are good informed people who will help you, like Lori Ann. I very much appreciate the time she took to call and email me almost immediately after she received my email, rectify the situation, and discuss the wrong doings with her staff. THEY DO NOT CARE ABOUT YOU! On Friday, 02/28/2026, I received a text from HOTWORX with the option to sign up for $1 to activate "your SPRING BODY" and replied $1, to activate my membership. On Saturday, 03/01/2026, I received another text telling me to login and sign the agreement, which I did. As soon as I went into the app, I realized that I erroneously signed up for the wrong location, which is 7010 W Loop 1604 Ste 105, San Antonio, TX 78254 Ph 210-866-9600, and is in a different city than where I live (41 miles away and a 1 hour drive). I had also cancelled a membership with that same location 3 years ago because of the move. As soon as I realized my error, on Saturday 03/01/2026, I immediately called the San Antonio Alamo Ranch location, 210-866-9600, to get help with cancelling the contract that I signed in error just moments earlier. The staff was unavailable when I called, at 3:43 p.m. CST, so I left a voice message explaining the issue, gave my phone # and name, and asked for help in cancelling that location - which I still have not received a return call from. My intention was to join the HOTWORX location near me, which is 2188 TX-46 Suite 108, New Braunfels, TX 78132 Phone 830-310-4424. The Alamo Ranch location in San Antonio has me set up on a plan to use any location, "Sweat Elite" I believe, however, that plan is currently not in by budget which is why I attempted to cancel immediately. I am the caregiver for my elderly father, a Military Veteran who lives with my husband and I, as he has prostate and liver cancer. This is not a sob-story, it is the truth. I thought I had joined my local location, to relieve stress when I am not having to take him to chemo treatments or tend to his medical needs. Now, today, I am more financially and emotionally stressed than I was before Friday. I called the Alamo Ranch location in San Antonio again today, Tuesday 03/03/2026, and while speaking with "Betsy" and the General Manager "Z", I was spoken down to and received a belittling response and absolutely no grace, care, assistance, or understanding with my error and financial concern. The response was cold and belittling "You get no grace and can pay $99 today if you want to cancel."...when I only made the error 3 days ago. I sent this same message to the Alamo Ranch franchise owner via their website and have attempted to contact corporate via email...BEGGING for grace and the assistance that I was seeking since Saturday, when I realized the error that I had made.

    I'm extremely disappointed with my experience trying to cancel my HOTWORX membership…read more I initially tried to cancel over the phone but was told I had to physically come into the studio. After making the trip there, I had to wait for a manager because the employee at the front desk apparently couldn't process a cancellation. When the manager finally came out several minutes later, he was chewing food while speaking with me, which I found very unprofessional. The actual cancellation process made the requirement to come in even more frustrating because nothing was done that appeared to require my physical presence. It felt like an unnecessary obstacle to canceling a membership. What bothered me most was being charged two additional months upfront to cancel. It's only the 10th of the month, and I had already paid for this month. I understand having a cancellation policy, but charging two full additional months upfront rather than calculating the notice period from the date of cancellation felt excessive. I've been a member for approximately three years and have literally used the facility once. After paying membership fees for all that time, I expected the cancellation process to at least be simple and professional. Unfortunately, this experience left me with a very negative impression of HOTWORX and how they handle members who choose to cancel.

    Photos
    Resistance band pads (makes using bands so much more comfortable)
    Resistance band pads (makes using bands so much more comfortable)
    Yoga May towel (w grips on the back)
    Yoga May towel (w grips on the back)
    HOTWORX - San Antonio

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    Helotes CrossFit - intervaltraininggyms - Updated August 2026

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