Ive been a member of Golds Gym Rogers Ranch since 2022. When i first began going, everything felt…read moreamazing and perfect, until i noticed certain things that are ignored, even to this day. I love the staff and their energy, this has nothing to do with the customer service part id say.
-The Womens workout room. This room was actually what made me originally choose this gym, along with the fact that it was a Black Level gym that also had a basketball court and pool, but we'll get to those later. l loved the fact that there was a designated space for me to feel comfortable at all times, but the lack of care and the ignoring that is done to that room, quickly diminished any excitement or comfort that i felt. There is never a fan in the room, nor is there any circulation from air conditioning. They will actually use weights to keep both doors open for that reason, which in my opinion, completely contradicts the point of having a isolated area for womens privacy. I am a 5am-Goer, and without a doubt, every morning the paper towel dispenser along with the sanitizer bottle will be completely empty, which i would say at the same time also contradicts the point of having an isolated area for womens privacy. The leg press machine, ab crunch machine, leg extension machine, AND leg curl machine, are ALL extremely old and consistently are making loud screeching sounds from the wear-and-tear. The staff do not go in there at all to maintain cleanliness. Just this morning, i had to go to the front desk because during my last set of hip thrusts, which includes me having to be on the floor for the duration of that exercise, i noticed there were ANTS all around me. as im on the ground, all my belongings were on the ground, everything. i immediately got up and realized someone even wrote on the mirror "Ants on floor." I immediately went to the front desk about the ants, where he said hes never even been in that room before, and ended my workout right after. i had to go home, leave my bag outside, and immediately shower because the thought of ants being all over me and my things havent left my head since then.
-Morning Towels. Every single morning i go to the gym, i ask for a small towel as i check in, because i like to have something to put over the seats on machines as most people do not wipe after use. Well, this is what i TRY to do, except usually they will tell me they dont have any because they're washing everything from the night before. This is pretty irritating, as a simple fix from im assuming night staff, could solves this easily.. which makes it minuscule. But pretty irritating it still occurs.
-Basketball/Pickle ball Court Change. When i signed up for this gym, i did it along with 4 of my friends, who would all play at least an hour of ball after we worked out. Not only them, but there were always people using the basketball court for not only that, but for cardio, for drills, for working out. They'd play 3's, full teams, everything. it definitely brought most of the energy to the gym id say. On Sundays, they would even put up a Volleyball net for people to play, and without a doubt every single Sunday me and others would all play together. They ended up completely taking out the basketball court, replaced with a pickle ball court? or tennis? i dont even know. but i do know, every time i go workout, there is no one on it. no one able to walk laps around, no one able to just shoot hoops, no they replaced it with a very sport specific court, where its useless UNLESS you have a partner or there is at least one other person on the court, but news flash, theres never anyone just willy-nilly on this pickle ball court. And quite frankly, people arent exactly friendly unless you have your own stuff.
-Steam Room. I loveee love love the steam room. With that being said, i use it almost every single day, and i can confidently say, it is not cleaned as often or thoroughly as it should be. I noticed originally in 2024 a piece of chewed up gum that was in the corner against the only window in the steam room. That piece of gum stayed there until mid 2025. And not only that but every morning there is hair covering the floor, the drain, and even the seats, which is another reason yall need those towels fyi. Yall post rules up about no shoes, specific clothes or whatnot, but you also fail to maintain any sense of cleanliness just in that one steam room. I think i would catch about 10 diseases if i walked in barefoot or didnt sit on a towel.
Needless to say, this gym is in desperate need of some TLC, because from my experience the only thing they can really rely on right now are the long time members who dont care to switch, or fooling the new people into finding out the problems for themselves. i would really love to see change and be able to have my old friends that once went here to come back finally, but i absolutely dont blame them all for switching. i just wish you'd treat us all who stay, a bit better!
