Had a handyman do some work on our pipes/disposal-he did not solve our problem. Wife then reached…read moreout to Option One, they came the same day. Plumber was friendly and I felt like he knew what he was doing. He quoted me, fixed the problem, charged me the quoted price. Told me some helpful things. Should have just called a plumber in the first place. He asked if I had any other issues he could look at, and provided me a quote on another project I'd been thinking about.

I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Carl was very quick to respond, knowledgeable about the leak we had, and thorough with the fix…read more HIGHLY RECOMMEND!!

Carl did a great job clearing out the blockage in the clear out by the road that the city of…read moreRaleigh wouldn't touch . He had all the correct equipment on hand and tacked the job quickly. He a gave a very reasonable honest quote over yelp and stuck without.

Luis Medina was amazing! He recognized the issue and fixed it in record time. Ask for him by name!read more

The plumber showed up quickly, did an impeccable job finding a leak under my kitchen sink, and…read moreinstalled a new faucet. He also took care of a stopped-up bathroom sink. The plumber was very thorough, very pleasant, and left my home very clean. I highly recommend Mr. Rooter Plumbing. I will definitely call Mr. Rooter Plumbing in the future.

Mr. Rooter is my go to plumber. They are always fast to get there and fix the problem quickly. My…read moretechnician, Daniel, was extremely polite and knowledgeable. I always call them first!

I have used Mr Rooter Plumbing of Winston Salem several times for commercial and residential jobs…read moreand they have always done a great job, been polite, and the charges were reasonable. If you are looking for a plumbing repair to be done right by a professionally looking and acting plumber then you cannot go wrong here. I trust them with all my plumbing needs and also got the annual service plan on my personal house as preventative maintenance!

I read reviews but I should have read yelp. A main line water replacement turned into 5 months of…read moredrama. They cut a water line to my water hose. They forgot to schedule the original repair appointment. They broke the lid to my septic tank. All of this and the lady in the office kept hounding me for payment. You don't get paid until the job is done to my satisfaction. Horrible. The only good thing about this company are the people that work in the dirt. They are so nice. They can't help they way the company is run.

Pride Plumbing made a mistake on my bill. Service manager told me I would receive a refund of…read more$538.41 over two weeks ago. I have not received this refund. I do not believe the company is going to refund my money. How does a company figure the bill wrong; state they are going to give you a refund check; and does not follow through refunding your overpayment? I had a lot of faith in them for many years, not anymore. I have never had a company treat me in this manner.

These guys here do an amazing job. They were very quick to respond, and met with me the same day in…read moregreat time. Very knowledgeable, respectful, and showed the issue on hand. Would definitely use them again in the future, and recommend their business.

From the owner: This summer take an advantage of the best Plumbing and water heater services in the city, call now…read morefor an estimate.

Eagle septic was a lifesaver, we had issue and they came out after regular business hours to clear…read moreup our septic tank issues.

From the owner: Septic tank pumping and repair. Emergency service. Backing up in house or yard. Drainfield repairs…read more Alarm and pump repairs

Always a pleasure to have Wyatt Works plumbers at my house. Extremely knowledgable, polite,…read moreguarantee their work. May not be the least expensive, but thats ok.

Very polite and knowledgeable. However, they quoted me $11,500 to run a gas line 25 feet from an…read moreexisting meter. Other company quotes have ranged from $1,500-$2,500. When I saw their quote I was actually offended. I'm willing to pay for quality work, but almost 10 times the average cost of other companies? No thanks- felt like a scam.

First time we used Martins...prompt, courteous, and thorough. Ray assessed an issue we have and…read moreoffered a solution. Price was agreeable. Highly recommend.