This company is BS. They rented me a house with cockroaches. They even admitted it, but they called…read morethem Palmetto bugs. Prior to finding the bugs outside I squished 2 in the house, I was a little weirded out but decided to roll with it. After looking around the house it was dirty, the counters were sticky, dishes that were dirty were in the silverware drawer, plates in the cabinet were dirty. The pot holders looked like they had never been washed. When we saw the multitude of roaches outside we bolted, before we even unpacked. The Cool Story home needs an exterminator. Heck maybe the entire company needs an exterminator to put it out of everyone's misery. So disappointed The company has declined my refund....... Frickin' cockroaches carry at least 66 different diseases. Go do some research.

We arrived at the house and everything REEKED OF DOG PEE. We went room to room and noticed a dog…read morehad peed on just about every single rug it was DISGUSTING! We contacted them and the next day The company offered to have the house cleaned AGAIN and sent over the same ladies who failed to clean it correctly the first time. They advised me that "the prior guest was a 2 week stay with a dog (who apparently peed all over) and they spent over 4 hours in the home trying their best to remedy what they could on the Sunday turn after the guest checked out to make it as ready as possible for you. The rolled up rugs in the kitchen was accidentally left behind by the inspector, who was absolutely mortified she forgot it when we asked her about it." (Rugs that were covered in pee and also left other rugs around the home with pee on them) They also sent over a maintenance person to clear out the COMPLETELY unusable fenced in dog area that was covered in weeds and pickers. Also almost every fence post is worn/unnailed and the dogs push them aside and can go in and out. (So not fenced in) LASTLY when I asked them what the owner said regarding compensation they stated they can only reimburse me $470 which is ONE nights stay. We had cockroaches and an infestation of ants because none of the windows or doors seal. I went back and looked at the photos online that I looked at before renting the house. THEY WERE ALMOST UNRECOGNIZABLE ! It seems they used photos from years ago when someone actually took care of the house and still promoted the house as being updated 2024. Will never use ACCESS REALTY AGAIN OR STAY HERE!!!

Poor cleaning and poor management. Bad experience…read more So far it has been the most frustrating, aggravating, stressful, exhausting and painful lease that I ever had in my entire life. Rented a property on Verona, Jacksonville, NC and found it dirty but still let it pass, constantly this properly management avoids responsibility on the property itself, blaming to "the owner of the land" or just bringing up vague excuses all the time. Communication almost never exists and don't even bother calling, they won't ever get back to you, other than via email. (I have over 100 already) Lost of back-and-forth. Be aware, they will try to make anything possible to get your money from security deposit. Pictures are from how I received the property. Update: I have been told to remove or edit the slanderous review; the same person that managed my rent lease but never got a phone call.

Lewis Reality has provided us with vacation spots for 3 consecutive years. The staff is great to…read morework with and quick to resolve any issues that arise during our stay. We had a storm related issue this year that they handled extremely well. We will continue to rent from Lewis Reality when visiting Topsail Beach.

*Review from a former non-disgruntled Employee*…read more I worked at Starfish for a year while I lived in North Carolina for the 2017-2018 season. Starfish Rentals and Realty is a Boutique agency. (This means a high focus on customer satisfaction and attention to detail however slower or limited resources for maintenance.) They are the only company on the island to conduct through inspections of their homes. Every Saturday you can expect to find the owner inspecting a third of the homes turning over. You can expect that when a call for a concern or a complaint comes in, the owner is addressing it as it is being relayed. You can also expect that during peak season, vendors (A/C technicians, Plummer's, pest control, electricians and any other trade) take longer to get to homes. You can also expect ( just the same as in YOUR hometown), vendors will not enter the home if you do not give permission prior. Especially in today's day and age, and with good reason. Helpful hint...If you are kind when you follow up about an issue being addressed, you will see better results. For those of you still not following; if you act like a jerk, you're going to be treated like a jerk. Now the nitty gritty of the matter. The owner. She is the most stubborn, independent, blunt but also thoughtful, humorous and driven woman you will meet. She started her career 30 years ago at the New York Times where they shaped her work ethic, organization and structure. (This is where her professionalism and stern personality come from) She also has a southern debutant demeanor. (She can chat your ear off.) She can be tough but she means well. She can be matter of fact, but it's because she is analytical. She can also make you laugh until you cry. While I didn't see it at first, she taught me a lot in just a year of working for her that I will be forever grateful for. So when you are looking for an agency that cares about the homeowners, cares about the customer and cares about the business. Take a look at Starfish, because I guarantee when it's 8pm and you are having a bad experience she will be the one to answer your call and take care of you. Ps. Don't book through VRBO, they are trash. Take every bad review with a grain of salt.

Unfortunately, my experience was consistent with past reviewers. I thought I was booking directly…read morewith property owner on VRBO but it turns out I was really dealing with Starfish. Lots of additional fees but, sadly, that wasn't our biggest problem with Starfish and the owners of 360 Degrees of Heaven in Surf City, NC A family member had planned her wedding for Columbus Day weekend 2016 and many family members rented houses on the island for the weekend so that they could attend the celebration. Unfortunately, Hurricane Matthew hit the area that very weekend. Luckily, it was a well-forecasted storm and we knew more than a week in advance that there was no way the wedding would actually take place that weekend. The southern coast of North Carolina was the bullseye for a record-breaking hurricane precisely on the day we were scheduled to arrive. I didn't really anticipate a problem since the record-breaking storm hitting Florida and then South and North Carolina was all anyone was talking about on the news for at least a week. Unfortunately, I was wrong. When we tried to cancel our reservation, Starfish told me it was "business as usual" on Topsail and refused to let us cancel our reservation or even move the booking to another date when the area wasn't under the threat of a major storm. They insisted on keeping our full rental fee as well as the added charge for rented linens (bed sheets) for a home that was never used. Their reasoning was that somehow the rental company and homeowner were incurring a loss on account of our cancellation. Makes total sense in a situation where there is rain in the forecast so your guests opt to cancel their vacation. But that is far from what happened here. To suggest that there was an opportunity cost incurred because the reservation had been held for us -- instead of making the property available to others who may want to rent the home -- was a complete joke. The southern coast of North Carolina was the bulls eye for a record breaking hurricane precisely on the day we were to arrive. Flights into and out of Wilmington were cancelled. Portions of interstate 95 were closed. Everyone already on the island was being told, emphatically, to leave town. And we've all seen the videos of the aftermath on Topsail - major flooding. Not only would it have been unrealistic and unsafe for anyone to be heading to the island on Friday October 7th but -- if anyone made it there -- they likely would have left with significant damage to property including vehicles. If you choose to deal with Starfish Rental or the home called 360 Degrees of Heaven, you have been warned.

There's a reason Ward Realty has such a strong reputation on the island--they are organized,…read moreprofessional, and provide excellent customer service. During our stay, the air conditioner stopped working. While we got a bit of a runaround initially due to the late hour, the service couldn't be completed until the following day. Throughout the process, Ward Realty was attentive, communicative, and accommodating, which made the situation much easier to handle. Aside from that hiccup, we walked into a clean, well-maintained house on our first day, and everything was exactly as described. Booking and check-in were seamless, and the staff made the entire process feel effortless. We look forward to rebooking with Ward Realty in the future--they make island rentals worry-free and enjoyable!

Great customer service both before we booked our rental and after. Very helpful staff with our…read moreevery request.

Worked with Doug and what an excellent experience. He worked hard to find what we wanted and fit…read moreour needs. What impressed us the most was his dedication to us. He responded to texts and emails quickly. What was more impressive was he responded during all hours and and all days. He Made certain our questions and concerns were addressed and timely. He made our experience very enjoyable. Doug and his Staff are very hard working and made certain we were # 1!! Thanks for finding us the Beach House of our dreams!!

My husband and I were first time home buyers. We were referred to Nate Carithers, realtor with…read moreOceanaire Realty, from a friend. He was wonderful to work with and absolutely amazing! My husband and I were moving from CA to NC due to military orders. We originally planned to live on base for a year to get to know the area before buying a house. During our move, with only three weeks to go until our check in on base, we found out we would not have a house for several months. I was also pregnant and am due with a baby in February. Needless to say we were a little panicked. We contacted Nate via our friend and he put our minds at ease. He got right to work finding us a home. He was always quick to respond and answered all of our questions, no matter how many or silly they seemed (and being first time home buyers, we had plenty!). He worked fast and worked with our hectic schedules, all while we were out of state too. He was professional, friendly, and extremely patient with us. Nate found us a house and had us moved-in in a matter of a few weeks. Knowing we have a home now thanks to Nate, we can focus on getting ready for our baby without the added stress of not knowing where we were going to live. We could not be more grateful. We will definitely be using him again in the future. 10/10 would recommend Nate Carithers and Oceanaire Realty!

The house we rented, the great bambino, was nice and in a great neighborhood with easy beach access…read moreand a neighborhood pool. The house welcomed pets and management accommodated us. The house however, did not have adequate pots and pans. And there was trash behind several of the beds and dressers. Most disappointing was that one of the vertical blinds fell off the brackets on the day we checked in, close to our children. Four days later when we left the beach, the management still had not fixed it. And when we checked out, we got a very insincere apology. Overall it was a good experience with the house.

Absolutely terrible. The rental we had was dirty, and you could tell this company does the bare…read moreminimum. There was trash on the floor. One toilet was broken, and they never sent anyone to fix. Yet some stranger was there "cleaning" the hot tub for no reason, and it was also dirty when he left. Coastline also defines incompetence. Our rental had electric locks, yet an employee insisted we pick up keys. We show up, no keys. "Oh, the place has electric locks." You're just now realizing that? They also left a sign from the previous rental company up, so Coastline obviously doesn't pay attention. If not knowing a place doesn't have keys and leaving an old sign up is any indication, steer clear of Coastline.

I decided to do a 6 month lease through this company but I had to terminate early due to an…read moreupcoming deployment. I notified the property manager (Kimberley) as soon as I I found out. I also provided her with a copy of my official orders. This is where the issues start. Kimberley contacted me and told me that my orders weren't official and that my request to terminate my lease was denied. Any reputable property management company would contact the unit and verify the authenticity of the orders, but I guess Coastline doesn't operate this way. Instead they are demanding "official" orders. And to top it all off they are giving me a deadline to provide this to them or else I'm on the hook for the rent until my lease is up. I'll update you guys on my experience once everything is resolved.

This review is to render a great gratitude to Bradley Calderwood. I am visiting from Huntington…read moreBeach, California. I needed to be aware of current housing market in compared to early 2000 when I purchased my house in the commons. I will be returning to Jacksonville this city is home to us...we will be purchasing our house plus rentals from Bradley. Devil Dogs, I highly recommend you give Bradley a shot. He was genuine down to earth and demonstrated upmost of professionalism. I am pending contact with my daughter we have not spoken to for 11+ years. She is 25. Depending on our encounter we will decide weather to purchase a home now or wait till we relocate to Jacksonville. I am a retired Senior Marine and a Barbershop owner and I recommend this dude. Thank you.

As other reviewers have noted, Desiree goes above and beyond. I had the excellent fortune to be…read morereferred to her by a friend and now I can't imagine working with anyone else. Desiree is thorough, and professional and great to work with.She made my first-time home purchase quick, easy, and stress-free. She explained the process to me every step of the way (repeatedly if necessary) and was always there with an expert opinion. Desiree definitely exceeded my expectations. Can't recommend her enough!

This company earned zero stars if possible…read more This is the second year we have rented from Treasure Realty and it will be the absolute last. First year: 8203 fifth Avenue, Topsail Island, NC The first year the property was unclean. And I don't mean it was dusty. It was downright dirty. The carpets were beyond filthy, so much that we all wore shoes inside the entire week. The mattresses were likely 20 years old. Fridge was dirty. Dishes were in cabinets dirty. Sinks and toilets horrible. Bad bad bad. We decided to try again. Because things happen. 2021: Second year: 1218 N. Shore drive, surf city, NC This year we paid a substantial sum to stay in a beach front property. What a mistake. It was worse than the first year. The air conditioning never got lower than 75 degrees. It was like sleeping in a personal pocket of hell. The smell! Let me tell you about the horrific smell!! It was like a punch in the face of cat urine each and every day. First thing you smelled when you walked in. Barf. It took us a full day to clean the home to have a livable smell. The hot water pressure in the kitchen sink and second shower was non-existent. Dripped from faucets. Maddening. Washing machine smelled like a teenage boy's personal locker room. The light cover in room 2 was missing. Exposed wiring. Light in room 3 did not work at all. Fan in second bath did not work. Refrigerator was filthy upon arrival. Gate to beach from back porch needed the muscles of two men to open and close. Outdoor "shower" was a short hose, hooked to absolutely nothing. Bathroom 2 looked like a prison bathroom, complete with a chipping tub. Turning on the water was like trying to solve a rubix cube. And then trying to turn it off was a lot of fun also. It was not a usable bathroom whatsoever. Bathroom 1 had enough mold on the shower curtain to cure polio. Phone did not work. When we contacted the company we were told they came into the joke to check for these issues. No one came. This was a lie. Reported to BBB to attempt a fair resolution. We were ignored by the company when they text and we responded w the above noted issues and voicing our displeasure with the proposed "resolution." We were offered a "generous" refund of 7% of our stay complete with a 5% discount for our next stay DURING OFF SEASON. HORRIBLE. RUN. RUN FAST. RUN FAR.

We stopped into the rental Office to Inquire about long term…read morerentals and were abruptly told there was only one and it had 6 applicants. We asked If there were any known to be coming available and was directed to "keep checking the website " .... Essentially the armpit waive given by a poorly trained employ and the Blow off by an agent too lazy to get out of their chair and greet us to even ask what we might be looking for. Business must be Too good to wait on people with excellent credentials, excellent credit and community influence .... We will be sure to share with the community. Good luck !