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Heidi Janeck hair design

5.0 (2 reviews)
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Blue Star Salon - Front of Blue Star Salon on May 16th 2014

Blue Star Salon

4.1(36 reviews)
1.0 mi
$$

Thank you for the response. I've been buying my wife gift certificates each winter holiday for…read moreover the past 10 years. What Megan Sedres provided my wife was not even close to customer service. Although I wholeheartedly don't agree with your "policies" I do understand them. I also understand that there is a time and a place to take a hard line and when to compromise. Megan Sedres chose wrong...hence, you chose wrong. Your response shows a lack of understanding as to the situation and its tenets. I could agree with it for most people but I know my wife and so do many other people in this area. You didn't do your due diligence to contact her before (reminder call/text) or during her missed appt time. If it is a 3-hour block there was plenty of time for you all to reach out but you didn't. With regard to charging people X% of their expected service for a missed appt, that's a whole different discussion altogether. Make a policy that you all will call/message people a day prior as a 'courtesy' to remind them of their appt otherwise you will be forced to charge them a % of your over-priced services. We will happily take our business elsewhere and not direct business in your direction. Again, it was Megan Sedres' approach as well as yours that is so off-putting.

They booked an appointment with me five days ago at 4:15 PM. we texted each other back and forth…read morefor time to confirm the appointment. When I arrived there on time, my hairdresser told me that she's behind 20 minutes. She advised me to walk around in downtown. I wasn't happy to hear that, but I said I will wait 15 minutes later. She's telling me that sorry about waiting if I want I can reschedule another appointment.???? I thought I waited 15 minutes. I can wait five more minutes but her answer was very unprofessional. She was saying I have to wait 20 more minutes to finish the other haircut. She didn't looking or act sorry or offer any apology... Very unprofessional place, they are very comfortable about wasting the other peoples time. they could call me and tell me that they are behind and I wou go later. instead of that they were asking me to wait 40 minutes extra. very unprofessional, very unethical.

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Blue Star Salon - Lori is not only a rock-star hair stylist, she's also the owner! You do great work, Lori. ( May 2014)

Lori is not only a rock-star hair stylist, she's also the owner! You do great work, Lori. ( May 2014)

Blue Star Salon - Trim, wash & blow dry .

Trim, wash & blow dry .

Blue Star Salon - Blue Star Signage May 16th 2014

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Blue Star Signage May 16th 2014

Heidi Janeck hair design - hair - Updated May 2026

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